How to file a claim for business phone insurance
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Verizon Phone Insurance and Device Protection Plans for Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Rest easy knowing your devices are covered for loss, theft and damage by making the most of this limited-time chance to enroll in one of our phone insurance plans by 4.13.24. Get the protection your business needs, with a range of coverage options to choose from, including a plan that's less than $5/mo per device. Best for businesses that depend on their devices to get the job done. Total Mobile Protection for Business consists of: Wireless Phone Protection, Verizon Extended Warranty and Tech Coach (each available separately). Lost, stolen or damaged device replacements are provided by Wireless Phone Protection, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states, Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates; in Florida, Wireless Phone Protection includes coverage for post-warranty malfunctions (device replacement deductible and claim limit apply). Asurion Insurance Services, Inc. (in California, Agent License #OB35141; in Iowa, Agent license #1001000131), is the Agent and provides the claims servicing under this program. Except in Florida, repairs and replacements for post-warranty malfunctions are provided through the Verizon Extended Warranty program; the obligor of the Extended Warranty program is Verizon Wireless Services, LLC. All Same Day Delivery and Setup services (a benefit of Tech Coach) are subject to the following: available in select locations, which are subject to change at any time, contingent on certain criteria, including customer location, technician availability, and inventory availability. Same Day Delivery and Setup for new devices is only available for devices purchased on verizon.com, if presented as an option at the time of device purchase. Same Day Delivery and Setup for insurance replacements is available for select smartphones with approved claims, with eligibility determined at time of claim approval. Replacement device could be new or refurbished. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). The $99 damage deductible will apply for all damage that is ineligible for cracked screen repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases, the damage deductible will be the same as your loss and theft deductible. Available in select locations and for select laptops, which are subject to change at any time. Laptop health checkups are limited to diagnostic exams only, and do not include troubleshooting, triage, repair or replacement services. Anti-virus software installation, scanning and virus removal (if applicable) will also be provided. Get live, on-demand access to Tech Coach experts who can help you better utilize your device and connect it to virtually anything else. For businesses that rely on their devices for day-to-day operations. Total Equipment Coverage consists of: Wireless Phone Protection and Verizon Extended Warranty. Lost, stolen or damaged device replacements are provided by Wireless Phone Protection, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states, Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates; in Florida, Wireless Phone Protection includes coverage for post-warranty malfunctions (device replacement deductible and claim limit apply). Asurion Insurance Services, Inc. (in California, Agent License #OB35141; in Iowa, Agent license #1001000131), is the Agent and provides the claims servicing under this program. Except in Florida, repairs and replacements for post-warranty malfunctions are provided through the Verizon Extended Warranty program; the obligor of the Extended Warranty program is Verizon Wireless Services, LLC. Approved claims may be eligible for next day device replacements based on claim approval time, except in Alaska and Hawaii. Customers in AK and HI will receive shipping options at the time of claim approval. Replacement devices may contain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed. Claims may be fulfilled with new or refurbished devices of the same model or another model of like kind and quality. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). The $99 damage deductible will apply for all damage that is ineligible for cracked screen repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases, the damage deductible will be the same as your loss and theft deductible. For businesses that only want coverage for post-warranty malfunctions. Get help fast at an Authorized Repair Facility for battery replacements and other post-warranty malfunctions. Verizon Extended Warranty is a service contract, separate and distinct from any product/service warranty which may be provided by the device manufacturer, and does not extend the term of any such product/service warranty. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). Get comprehensive coverage information for customers nationwide and in New York. TechTeam provides 24/7, on-demand access to tech experts who can help you with virtually any software, hardware or cloud issue. Power through your day and worry less about device issues with coverage for loss, theft and damage – even water damage. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . Verizon device protection options are available for eligible Verizon business wireless lines and devices. You must enroll within 30 days of device activation or during another qualifying event. Certain benefits are available with select plans. Claims limitations, deductibles and terms apply.
Learn moreHow To Prevent Ransomware Attacks Business
How to protect against ransomware attacks effectively is a challenge not only for the world's largest organizations, but for businesses of all sizes. No industry is immune, but some are targeted more often. According to , "Rather than continue trying to gain access to major enterprises, ransomware gangs have changed tactics by . Once considered too small to justify a ransomware attack, these mid-sized targets now allow hackers to stay under the radar and extract smaller payments without drawing government or media attention." Ransomware can cause significant financial and reputational damage. And with the ever-evolving landscape of cyberthreats, it's a lot for any single entity to capture. That's why , contains data contributed from 87 organizations. This year marks the report's 15th anniversary where 23,896 security incidents were reviewed, 5,212 breaches were analyzed and 12 industry sectors along with four regions were spotlighted. The DBIR takes a deep look into how ransomware attacks and ransomware detection techniques have evolved since the report's inception. Gain vital insights into security strategies and how to minimize vulnerability to cyber attacks. Read our in-depth analysis of 23,896 incidents from organizations around the world. Arguably, the first documented ransomware virus dates back to the era of the floppy disk. the , also known as the PC Cyborg virus, was literally distributed by hand via approximately 20,000 infected disks labeled "AIDS Information - Introductory Diskettes" to attendees of the World Health Organization's AIDS conference. Attendees, without considering the risk, loaded the floppy discs into their hard drives causing the virus to encrypt files on their C-drives. To regain access, victims were instructed,Ransomware attacks have grown exponentially in maturity and complexity since 1989. A recent example includes a global ransomware attack that spread from computer-to-computer using Microsoft Windows operating system (OS), which demanded Bitcoin payment for the safe return of data (no stamps required). Another example is the hack of 2021 which was . For several days mass panic ensued because the Colonial Pipeline supplies approximately half of the fuel for the east coast of the United States, causing a gas crisis and even airlines to shut down. "From very well publicized critical infrastructure attacks to massive supply chain breaches, the financially motivated criminals and nefarious nation-state actors have rarely, if ever, come out swinging the way they did over the last 12 months," according to the authors of the ). last year, which is a shocking 13% year-over-year increase, and is greater than the previous five years combined. Almost four out of five breaches were attributable to organized crime. Their number one motive was financial gain followed by espionage. And it's important to note, attacks are not limited to particular . And according to the :,Shockingly, is approximately seven times higher than the actual extortion request. Using data provided by the FBI, the found the median amount of money lost due to ransomware was $11,150, however, some losses were in the million dollar range. And it's important to note that the per attack. Interestingly, 90% of confirmed cases did not result in losses. But costs are not limited to the financial gain obtained by the bad actor, they can negatively impact your organization in many ways. For example:,The cost of these attacks come in many forms, sometimes even in the form of human tragedy. A ransomware attack on a U.S. hospital in the fatality of an infant after computer systems were taken offline for several days. And with the rise of organized crime, it's no surprise that the to take immediate steps to harden their networks' cyber defenses. According to , 14 out of 16 U.S. Critical National Infrastructure (CNI) sectors have been attacked in the past. Additionally, ransomware is judged by the to be the number one cyber threat for both SMBs and enterprises. Attacks on major brands grab the headlines, but according to one estimate, with under 1,000 employees. It's important to harden your security posture no matter the size or industry, especially as the cost of how to protect against ransomware outweighs the detriment. Defending an organization against the growing threat of ransomware means knowing how ransomware spreads in the first place, and which controls – from technology and business process refinement to employee training – are needed. Here is the typical progression of an attack:,Attacker often gains initial access into the system via phishing, unauthorized Remote Desktop Access (RDA), or vulnerability exploitation. Attacker uses established connection to . Attacker deploys ransomware payload. Attacker steals sensitive data. Attacker triggers ransomware to encrypt victims data. Victim is sent a ransom demand. Attackers may threaten to leak data or resort to other measures of force:Payment of the ransom doesn't necessarily mean you get your data back. And if payment is made (typically via digital currency), the money is likely to be subsequently laundered. This is in addition to the loss of operations and reputational damage. No matter the attacker's motivation, it's paramount to prepare your organization with the right strategy—built around adequate preparedness and rapid detection, response and recovery—so your organization can avoid compromise altogether, or at least minimize the impact of an attack, and learn how to protect against ransomware attacks. According to the , about two-thirds or 66% of breaches involved phishing, stolen credentials and/or ransomware. Here are the top ways ransomware actors typically gain initial access to their victims:,These use tried-and-tested social engineering techniques to trick an employee into clicking on a malicious link or opening a booby-trapped attachment. The resulting malware installation is usually covert, enabling attackers to access the corporate network and reach key assets within. RDA is used by organizations to enable employees to remotely connect to their corporate desktops/applications. It saw a surge in use during the pandemic, which also gave threat actors the perfect opportunity to take advantage of poor cyber hygiene. In most cases of RDA compromise, attackers use previously breached or stolen credentials, or use brute force to open accounts using automated software. This provides them with network access. 2021 held . Attackers often take advantage of the fact that organizations are behind the curve on patching all of these bugs. They particularly target applications that are designed to be accessed from outside the corporate network, like RDA or VPNs. Sometimes, the applications are run by third-party supply chain partners and have privileged access to corporate networks, as witnessed in a 2021 attack involving . Better security and incident preparedness to help prevent an attack. Confidence in their incident & response plan and ability to recover. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know.. Preventing ransomware attacks may be difficult, but there are still ways to protect systems and reduce the risk. To help organizations combat ransomware, the DBIR links its findings to a series of security controls from the that can be enacted by an organization and are considered industry-standard for building an effective security program. It's impossible for any organization to be 100% breach-proof, especially in a world of increasingly determined threat actors. from a wide array of online threats with automated updates to help shield you from the latest online dangers. And by honing your ransomware detection techniques, your organization will be enabled to spot suspicious activity early on in order to minimize the impact of potential compromise. Signature-based detection via anti-malware can help identify known malware. Intrusion detection system (IDS) and behavioral detection looks for the tell-tale signs of ransomware activity. Detecting suspicious traffic uses network detection and response (NDR)-based tools. In addition to anti-malware software, intrusion detection systems (IDS), NDR tools, and ransomware detection techniques, organizations can gain visibility into suspicious activity by setting up honeypots and using other deception tools. Micro-segmentation will also help block any unusual lateral movement, containing the blast radius of an attack and ensuring threat actors can't get to your prized assets. Investing in cyber insurance can help the organizations prepare for the threat of ransomware. In the past, insurers have come under pressure from critics who claimed that easy coverage disincentivized organizations to spend more on security and encouraged threat actors to carry out more attacks—knowing ransoms would be covered by premiums. That is now changing, with insurers reducing coverage and increasing premiums, especially for organizations in high-risk sectors and those without baseline security controls in place. reported that cyber premiums increased across the board, regardless of the industry sector or size of the organization, and claimed that customers lacking specific data security controls have seen rates spike by 100-300%. If you have put proactive security measures in place but want to hedge the risk of a ransomware breach, insurance is still a useful option. One small mis-step could undermine an organization's security posture, and per the 2022 DBIR, this year 82% of breaches involved the human element. Whether that was by use of stolen credentials, phishing, misuse, or simply human error, people continue to play a very large role in incidents and breaches alike. There are several best practices that can . According to the , "40% of Ransomware incidents involve the use of desktop sharing software and 35% involve the use of email. There are a variety of different tools the threat actor can use once they are inside your network, but locking down your external-facing infrastructure, especially RDP and Emails, can go a long way toward protecting your organization against ransomware."Work with a dedicated team of experts to create a customized to your cyber-risk profile. Here are the steps your organization can take to help employees be prepared for a possible attack and know how to help prevent ransomware attacks. Strengthen your security and manage compliance using industry standards and best practices. Cyber security awareness-raising programs will help teach staff how to spot phishing attempts. Exercises and simulations should include all key stakeholders identified from across the business and feature different scenarios. These may include the three typical initial access vectors outlined above and the possibility that all of your organization's systems are encrypted and highly sensitive and regulated data is stolen. The best response plans are powered by tailored to an organization's specific risk profile. If you manage to catch an attack in the early stages of the , it's possible your organization could escape a ransomware attack without any data stolen and no systems encrypted. However, even organizations that did suffer some kind of data encryption got at least some of their data back How early an attack was caught will have an impact on how expensive recovery is. The per attack. Consider these tips to improve your chances of successful recovery:,1. Don't pay the ransom. that paid got all their data back, and there's no guarantee the threat actors will not still try to monetize their breach. 2. Report the attack immediately to law enforcement. Many agencies have access to decryption keys, which can accelerate recovery times significantly. 3. Engage a if necessary to understand the extent of the attack. 4. Remove all traces of the attack by thoroughly cleansing systems. 5. Restore data from backups only once all signs of the attack have been expunged. Once the dust has settled, it's a good idea to understand what lessons can be learned from an incident to enhance resilience ahead of the next attack. Stakeholders from across the business should be involved, including legal, human resources, security, IT ops, and relevant board representatives. Postmortems typically contain an executive summary and key highlights for business leaders but also drill down into the technical detail for IT stakeholders. Questions to be answered via this process include:,Consider including all events from initial access (and, if relevant, threat actor reconnaissance) to remediation. Lessons learned should span people, processes and technology. The right security assessment can help determine how effectively your security program is performing against expectations. After completing the post mortem, it's time to put those findings into action. An Incident Response report can help train operations teams to learn to identify and mitigate risks in a proactive manner. The landscape of cyber extortion is growing in volume, sophistication like ransomware as a service (Raas) or its taking many adjacent forms like Distributed Denial of Service (DDoS) attacks. Much of the recent increase in ransomware attacks comes down to a new business model that has allowed a new wave of ransomware: ). Just as Software-as-a-Service (SaaS) popularized the delivery of software from the cloud, RaaS has streamlined the management and deployment of ransomware attacks. Bad actors, typically referred to as affiliates, pay RaaS operators/developers a monthly fee for the use of malware. Affiliates receive an off-the-shelf ransomware starter kit including ransomware payload and attack infrastructure. It's down to the affiliate to gain initial access to their victim and perform lateral movement inside the network. Often access is bought from , which, in combination with the RaaS model, has opened the door to a large number of less technically proficient cyber criminals. The RaaS operators can . should not come as a surprise, while DDoS attacks for ransom are technically not breaches and data is not compromised, they can shut down entire operations. Likely inspired by the rise of ransomware, cybercriminals have started adopting similar tactics by demanding a payment to stop their DDoS attacks. Given denial of service attacks in the DBIR, the rise of DDoS ransom attacks adds an extra complicating element to modern cyber security. While understanding how to protect against ransomware, many of the same will be beneficial to your organization. As long as organizations keep paying and hostile nations continue to shelter cyber crime actors, ransomware will remain a threat. The most successful groups are highly organized annually on salaries, tools and services. With that kind of money, it's predicted they may be inclined to compromise big game targets. There's also a geopolitical dimension. The U.S. authorities of possible attacks on Western organizations from international cyber crime groups as the world enters a new era of geopolitical instability. As these threats evolve, organizations will also need to adapt in order to find new ways to understand how to mitigate ransomware effectively. The security team that brought you the Verizon 2022 Data Breach Investigations Report can also help with to help strengthen your organization against potential attacks. Learn how Verizon can help . Verizon is recognized as a leader in the latest Omdia Universe Global IT Security Services Universe Report. Market Leaders offer the most comprehensive, well-integrated, end-to-end cybersecurity solutions available globally. Leaders also have above-average customer experience scores. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. 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Learn moreFios TV Annual Notice | Device and Equipment Support
We appreciate your loyalty as a Fios TV customer. This Fios® TV for Business Notice provides important information about your Fios TV service and Verizon's policies and procedures. Please note that your Fios TV service is governed by the Terms of Service for Verizon Fios TV for Business ("Fios TV Terms of Service"), which can be found,* Note: This notice does not impact your current service or rates,Fios TV customers have access to a variety of programming packages, premium content, and On Demand and Pay Per View titles, in addition to Fios TV equipment and recording/storage options. Detailed information about these options, including pricing and conditions of subscription, is available at , by calling () or by reviewing the Fios TV Rate Card at . The Fios TV Rate Card is also available via your TV by pressing the Menu button on your Fios remote control, then selecting Customer Support, My Account and Fios TV Rate Card. Fios TV equipment allows customers to enjoy the full potential of Fios TV, including our Interactive Media Guide (IMG), On Demand Library, Parental Controls and HD. Customers who connect to the Fios network without Fios TV equipment may not receive all Fios TV programming. CableCARD technology allows access to the encrypted HD and standard-definition digital channels on Fios TV, but does not support advanced Fios TV features. Please note that our equipment may not support certain features and functions on older televisions and recording equipment. Please see for more information. Visit Channel 131 for information about your Fios TV service, including remote control and search functions, the IMG, recording functions, On Demand and Pay Per View programming, Parental and Purchase Controls and the Fios Mobile TV App. A variety of information is available in the IMG - just press - and is available at . Fios TV Parental and Purchase Controls provide the ability to block access to programming and to On Demand and Pay Per View purchases for each Set Top Box. Parental and Purchase Controls can be accessed in the IMG by pressing . Additional information is available at . Closed captioning is available through the IMG by pressing . Customers with hearing disabilities may contact us at (). For information about receiving your Fios TV bill or other Fios TV materials in Braille or in large print, call 800-verizon (800-837-4966), Monday - Friday, 8:30 a.m.to 5:00 p.m. ET. If you disconnect your service, please remember to return all Verizon equipment within 30 days or an unreturned equipment charge will be applied to your account. If your service is terminated before the end of a term agreement, you may be charged an early termination fee. You may view and print your channel lineup at . You can easily troubleshoot Fios TV issues by:,You may also call () for technical support. If the representative is unable to resolve your problem, he or she will set up a service call at your convenience, for which a charge may apply. Verizon bills Fios TV service and equipment rentals a month in advance. Other charges, for example, Pay Per View are billed after the service has been ordered. Applicable taxes, fees and other charges may also apply. If you have questions about a Fios TV bill, you can:,You have several options for bill payment, including:,If we do not receive full payment by the bill's due date, we may charge a late fee or suspend or terminate your service. In the event of a Fios TV service outage or interruption, you may be entitled to a service credit, typically calculated as a prorated amount of your current monthly bill. In most instances, you must promptly report the outage to us in order to qualify for this credit. If you have a question or complaint about your Fios TV service, please contact Verizon's customer care 24-hours-a-day, 7-days-a-week, at (). If your concern is unresolved, you may write to us at: Verizon Executive Relations, 1 Verizon Way, Basking Ridge, NJ 07920. If you are dissatisfied with the resolution of your complaint or we are unable to resolve your complaint, you may contact your local franchise authority to discuss your issue. Locate the local franchise authority for your area via this link . Verizon is required to keep a record of customer complaints, and you may choose to have details of your complaint reported to the New Jersey Board of Public Utilities Office of Cable Television and Telecommunications. If you consent, certain personal information and details of your complaint will be made available to the Office of Cable Television and Telecommunications upon its request, which organization will use it to verify the complaint information that Verizon has filed. You may be contacted concerning your experience with Verizon's handling of your complaint. If you do not consent, we will maintain a record of your complaint and report aggregate complaint information to the Office of Cable Television and Telecommunications, but will not release any information that specifically identifies you or your complaint. If you choose to grant consent, you will need to provide us with the information below and the exact statement of permission that follows and send that information to us at the address listed below:,Name: Telephone Number: Signature: Date:,"You may provide my name, address and telephone number, and the date of the complaint, the nature of the complaint and whether or not I was satisfied with the resolution Verizon proposed or reached in settlement of my complaint, to the Office of Cable Television and Telecommunications.",Return to:,Verizon Communications Inc. Attn: NJ Complaint Waiver P.O. Box 4846 Trenton, NJ 08650,Verizon maintains offices in your area where you can ask about Fios TV service, exchange or return equipment, and pay your bill. Visit to view a list of these locations. The following Service Credit information is applicable to New Jersey Fios TV customers:,In accordance with the Regulations of the Office of Cable Television and Telecommunications, a service outage is defined as the total loss of the audio or visual portion of any service, not caused by the customer, for which the customer pays a separate charge and which affects Verizon's distribution equipment. For service outages lasting six (6) to twenty-four (24) hours, you may be eligible to receive a one- day credit, based on your monthly rates for the affected service. For service outages that extend more than twenty-four (24) hours, you may be eligible to receive a credit based upon your monthly rate for the affected service for each calendar day (or part of a calendar day if greater than six (6) hours during which such service is unavailable). Verizon may offer to provide an alternate form of compensation in lieu of a credit to compensate you for the loss of service caused by an outage. A credit may not be available if restoration of your service within six (6) hours cannot be accomplished due to factors beyond Verizon's control, provided that service within six (6) hours after restoration of service becomes practicable. If a loss of service lasts at least twenty-four hours and is not the result of a service outage, you may be eligible to receive a credit based upon your monthly rate for the affected service for one day of service for each twenty-four (24) hour period during which the service is unavailable. Except and unless specifically provided otherwise by law, such credit (or alternate compensation in lieu of a credit in the case of a service outage) shall be your sole remedy for a service outage or other interruption of service. In order to be eligible for a credit, you must request such credit by phone or in writing to Verizon or the Office of Cable Television within thirty (30) days of the service outage. IN NO EVENT SHALL VERIZON, VERIZON ONLINE LLC, OR ANY VERIZON AFFILIATES (OR OTHER OFFICERS, DIRECTORS, EMPLOYEES, PARENT OR SUBSIDIARIES), OR VERIZON'S THIRD- PARTY LICENSORS, PROVIDERS OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES OR LOSSES ARISING OUT OF THE SERVICE, WHETHER BASED ON NEGLIGENCE, CONTRACT OR OTHERWISE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF VERIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OTHER TERMS AND CONDITIONS CONTAINED IN THE FIOS TV TERMS OF SERVICE APPLY. As a Fios TV customer, you are entitled to notice of the rates and programming that we offer. This notice will be given to you:,In the case of certain particularly significant programming changes, we'll give you notice 30 days prior to the change taking effect, if the change is within our control, or we will give you notice within 30 days of our learning of the change. In some cases, you may have the right to modify your service plan without charge or to receive a credit as a result of such a change. If you are affected by any change that may trigger one of these rights, the specific criteria for determining your eligibility for one or more of these opportunities will be explained to you in detail. New York State Department of Public Service (DPS), Office of Consumer Services: Complaint line phone number: 8:30 a.m. – 4:00 p.m. Monday – Friday. TDD System for Hearing Impaired: 8:30 a.m. – 4:00 p.m. Monday – Friday. Or you may write to: Department of Public Service Office of Consumer Services Three Empire State Plaza Albany, NY 12223,Our Fios TV equipment allows customers to access the dynamic Interactive Media Guide, our extensive On Demand library, Pay Per View, easy-to-use Parental Controls and our 100% digital programming. Customers who choose to connect their TV directly to the Fios network without a Set Top Box or digital adapter may not be able to receive all of the content to which they subscribe. Certain customer-owned equipment may also be equipped with CableCARD technology or a built-in digital tuner. These devices will allow the customer to access Fios TV content without needing a Set Top Box or digital adapter, but will not allow them access to key Fios TV features, such as the Interactive Media Guide, Pay Per View and On Demand content, or Parental Controls. Technology is fluid, and our equipment may not support certain features and functions on older customer-owned equipment. For example, you may not be able to view a program on one channel while simultaneously recording a program on another channel, record two or more consecutive programs that appear on different channels or use advanced display features, such as "Picture-in-Picture.",Customers may be able to obtain other remote controls that are compatible with our equipment from retail outlets. Universal remote controls that have a General Instruments IR code set may be used to control a Fios TV Set Top Box. To learn more about Fios TV equipment options, please visit t. Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. 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