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How to Prevent Social Engineering Attacks Business
From the innocuous use of personal devices (bring your own device, or BYOD) to social engineering attacks, the cyber threat is all around us, often creeping out of places we least suspect. Not only are these threats becoming more widespread, but dedicated attacks are also more complex and convincing. Even the biggest companies are not immune to the potentially disastrous effects of a sophisticated social engineering attack or device mismanagement. The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our . Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. Indicates a required field. The content access link will be emailed to you. You will soon receive an email with a link to confirm your access, or follow the link below. You may now close this message and continue to your article. From the innocuous use of personal devices (bring your own device, or BYOD) to social engineering attacks, the cyber threat is all around us, often creeping out of places we least suspect. Not only are these threats becoming more widespread, but dedicated attacks are also more complex and convincing. Even the biggest companies are not immune to the potentially disastrous effects of a sophisticated social engineering attack or device mismanagement. Many potential weak links and vulnerabilities can be exploited in business settings, whether in microenterprises, medium-sized companies or large corporations. Some weak links require a high level of technical knowledge to detect, making them difficult to protect against attacks. Others, however, are easily exploited and often overlooked, presenting low-hanging fruit for threat actors. Unfortunately, in the latter case, humans are an ever-present weakness that can be easily exploited, unwittingly exposing enterprises to risks—whether it is by fraudsters targeting them mercilessly with sophisticated scams, such as smishing and robocall attacks, or because employees are simply bypassing security tools to optimize their work. In today's remote/hybrid corporate world, BYOD policies are more widely implemented to boost employee productivity and reduce hardware costs, although both of those reasons may not always hold true in practice. While BYOD may bring these benefits, it also potentially carries a significant cyber risk. With the increasing sophistication of social engineering (and today with the use of artificial intelligence [AI] and deep fakes to create highly convincing voice impersonations), even the savviest users can have difficulty detecting these attack schemes. Scammers will typically seek out the weakest link in an organization, which often is the human element—such as disgruntled employees, lost personal devices used for work or executives who think they are communicating with someone they know. Wherever your weak link lies, there is a prime opportunity for threat actors to gain access through phishing (email/messaging), vishing (phone/voice) or smishing (text/Short Message Service [SMS]) attacks. For instance, a global ride-sharing company's network when an attacker targeted a contractor who was using a personal device. After the device was infected with malware, the threat actor bought the contractor's corporate password on the dark web. After repeatedly rejecting multifactor authentication requests, the contractor eventually accepted a request, allowing the threat actor to gain network entry. As another example, one of the world's largest media and entertainment companies recently had to after it appeared that hackers successfully impersonated an employee and convinced the IT help desk to obtain the user's credentials to access and infect the system. Just through some basic online research on social media, the hackers seemingly managed to eventually take control of a multibillion-dollar company's computer systems. If these types of attacks and scenarios can happen to global brands with nearly limitless resources, what does that say for midmarket organizations?,With such a high level of network access, threat actors have a great deal of leverage, ready to demand a ransom or go straight to disclosing or selling your sensitive data on the dark web. Breaches of this nature can also significantly damage your brand reputation, translating to potential drops in share prices and the possible alienation of consumers with data privacy concerns. Enterprises must also contend with the fact that humans have the natural inclination to make their lives as easy as possible, always looking to simplify and streamline operations. This inclination has translated into the growing use of personal devices, which can present a dangerous risk to enterprises as they lose visibility and control not just over business processes but also over corporate security. This risk is not always created maliciously by the employee. Instead, it simply reflects a very human impulse to get things done in a convenient and timely fashion. While there are potential advantages of using personal devices in terms of business productivity, their use can nonetheless compromise the integrity of the work environment. Most worryingly, they can lead to regulatory compliance failures and expose the enterprise to financial liability. This is similar to what happened recently in several high-profile cases in the U.S. financial services industry, which came to light in 2021. A number of large financial services providers were heavily fined (from US$10 million to more than US$100 million each) by federal agencies such as the U.S. Securities and Exchange Commission (SEC) for improper policing of employees' use of off-channel messaging services and for failing to maintain and preserve all official communications by their employees. The fallout was costly, both from a reputation and financial standpoint. The human risk factor cannot be understated. As so many unfortunate tales making recent news headlines highlight, the digital landscape is fraught with danger and risks. The challenge for enterprises now is to constantly manage both attacks and device misuse while minimizing the potential blast radius on business operations. From a risk perspective, there is no doubt that some of the low-hanging fruit involves human weaknesses. How are these weaknesses being actively exploited or triggered? Verizon's "" (DBIR) outlines some of these threat vectors. People include not just employees and executives but also customers and third parties in the supply chain. They can be targeted with spray-and-pray email phishing tactics, but increasingly we are seeing spear phishing (targeting specific individuals), whaling (spear phishing attacks targeted at high-level employees), smishing (phishing attack via text messaging/SMS) and vishing (phishing attack via phone call/voice) attacks deployed as well, with successful outcomes. These types of attacks often require little technical knowledge. Background secondary research on social networks and some inventive scamming are usually more than enough for the threat actor. Technologies that may be vulnerable include personal computers, mobile devices, network systems, cloud infrastructure, software and applications. Remote work is here to stay in the post-pandemic world, with of remote workers using their personal devices for work tasks. They also use these devices for entertainment (social media, mobile apps, etc.), posing potential cyber risks. This is a huge challenge for enterprises due to policy and regulatory compliance risks and corporate data leakage. Verizon's Mobile Security Index (MSI) reports that more than 50% of personal devices [used in the workplace?] fell prey to a mobile phishing attack in 2022, with text messaging (SMS) attacks increasing the odds sixfold to tenfold (compared to email phishing attacks). The problem is that these personal devices may be managed by the individual employee, with enterprises having little to no control or visibility over device use. As a result, employees may unknowingly engage with a threat actor, and their company may not be aware of that activity until it is too late. It should be noted that some companies are still willing to accept the risks of BYOD. Some choose to allow personally liable devices because they are perceived to improve employee productivity or because they reduce IT spending. However, the cyber risks associated with a lack of control over employee personal devices are a tough pill to swallow. Another factor to consider is the lack of supply chain management for BYOD and choose your own device (CYOD). As referenced in , your employees are potentially using devices that have been rooted, jailbroken with vulnerable apps or even infected with malware without the user knowing. If you cannot pinpoint the origin of your employees' devices, your IT team may already be at a disadvantage. Ultimately, enterprises are paying the price for human weakness and BYOD policies. But the outlook is not hopeless. Plenty of security technologies can be implemented, and Verizon is one provider working hard to mature, evolve and create comprehensive solutions in this space. You can spend hours searching the web for articles like the one you're reading now, or you can sign up to receive relevant articles from us that are meant to help keep you informed and grow your business. Verizon has been working to enhance security for enterprise customers across various sectors. Notable work comes in helping defend organizations in heavily regulated spaces such as financial services that face growing challenges from two fronts: stricter regulatory pressure and increasingly complex social engineering attacks. At a minimum, corporate devices are a requirement for regulated companies. Using personal devices without recordkeeping software carries heavy legal and financial consequences for regulated organizations, as noted earlier. In the United States alone, more than in penalties have been racked up since the SEC started investigating recordkeeping tactics at financial institutions. That includes 16 Wall Street firms that were fined for allowing employees to discuss deals and trades on personal devices via text messages/WhatsApp. As useful as mobile device management (MDM) software may be in curbing cyber threats, personal devices still carry significant risks; it's still up to the end user to remember to maintain the security posture. Corporate devices have security benefits you cannot get with BYOD. Swapping personal devices for corporate-issued ones can allow IT staff to gain a better grip not just on internal/external communications but also on various integrity and security aspects of mobile devices. When organizations offer corporate-liable devices from Verizon, they are gaining enhanced security protections and controls not available on personal devices. This can help to address common vulnerabilities for organizations. For example, when trying to comply with regulators, many companies are contenting with high levels of robocalls. Unfortunately for banks, robocalls have become tougher to detect because threat actors use advanced deep fake technologies to recreate synthetic speeches, allowing them to impersonate banking customers. Among the Verizon solutions that can be used to counter such attacks are compliant calling, voice authentication and defense solutions. Financial services are not the only regulated organizations under intensive attack. Healthcare providers are also being targeted by opportunist social engineers, with fraudsters focusing on employees similarly through smishing and vishing attacks. Third-party, low-quality internet service providers (ISPs) may sometimes provide numbers to threat actors, who subsequently use the numbers to conduct targeted attacks against those employees. Organizations can take a proactive perspective, as Verizon offers executive protection services. Our threat hunting team can scour the dark web and help remove personally identifiable information (PII)—such as email addresses, phone numbers and physical addresses—about high-level employees that can be used to target them (and their family and social circles) in social engineering attacks. The first step any business must take in defending its network from social engineering attacks is to understand the nature of the cyber risks being faced. An outline should be created to establish a clear understanding of how to mitigate, minimize, transfer or accept the identified risks. This risk assessment is a critical step because it allows you to identify your assets, threat entities and risk appetite. From there, putting together a comprehensive defense plan becomes much easier because you know what your security goals are and what red flags to look out for. A defense plan against social engineering attacks comprises two main functions: threat detection and trust enforcement. Both functions apply equally to help detect and counter high-level threats and low-level vulnerabilities. Threat detection is a cybersecurity discipline that focuses on identifying and dealing with threats such as cyberattacks, compromises, data breaches and incidents once they occur. This is done by spotting and helping stop unauthorized access, malware, social engineering schemes, etc. Trust enforcement is all about getting out in front of potential attacks by leveraging techniques such as identity management, passwords, encryption, access control, authentication, etc. Both of these functions form the bedrock of a broader defense plan against social engineering attacks that protect networks, applications, devices and identities. Verizon provides both of these functions in five key areas of control: awareness training, mobile security policy, security protection controls, detection and response, and monitoring and testing across devices, applications, identities and networks. Security-conscious network providers like Verizon can have an advantage over traditional security vendors with their bird's-eye view of traffic, devices, technologies and users. For all customers, from small business to enterprise, Verizon offers a broad range of solutions including customer reporting, ongoing threat monitoring and sending out advisories. In this regard, every piece of data is ingested, analyzed and then conveyed into actionable insights. Verizon's customers gain the newfound ability to "see" what was always out of sight. This outlook grants them a high level of visibility across the entire spectrum of assets being used at any given time as well as all the interactions between them. From this bird's-eye view, we provide enterprise customers with comprehensive management, from device to network, on which they can layer vetted security controls. That means they can benefit from inherent security at the network level, such as registered short codes to provide hard-to-spoof identification, texting "off" to 4040 to stop unwanted email-to-text messages, 7726 spam message reporting and filtering, attestation of Voice over Internet Protocol (VoIP) via STIR/SHAKEN, and distributed-denial-of-service (DDoS) protection on the Verizon VoIP network. At some point, all organizations will require real-time supervisory control over employee devices to help curb increasingly sophisticated cyber threats. Verizon is well prepared to fill this final security gap (keeping in mind that it simply cannot be fully achieved with BYOD devices). We provide both a baseline security package for the entirety of our wireless network and customized security for enterprise clients, either through corporate-liable end-user devices or dedicated security services. We leverage our understanding of the issues involved in migrating away from BYOD policies—such as security challenges, high stipend costs, and complexity in developing separate configurations and applications for personal devices—to assist clients transitioning to corporate lines. Moreover, Verizon can tailor a custom cybersecurity solution as part of a customer's holistic defense plan against social engineering threats. Ditching BYOD and going with Verizon corporate lines can help provide you with the granular cyber insight needed to properly assess modern social engineering tactics and identify them promptly. With a tailored deployment, we can help enact dedicated protection mechanisms to help keep your assets safe and reduce risks, including deploying security analysts with threat hunting backgrounds to scrutinize customer information on a daily basis as well as identify and respond to suspicious patterns and attacks. As previously alluded to, these outcomes are challenging when your employees use their personal devices. Beyond this, Verizon can offer a range of solutions that can address trust enforcement and threat detection. But importantly, as noted, it all starts with risk assessment. Our consulting services can help enterprises assess risks and provide advice on security posture, whether these are high-level threats or common, everyday risks. Verizon's cybersecurity expertise and role as a network provider create the perfect combination to provide a holistic view and comprehensive security strategies for companies. Partnering with us, your organization can have a network that, with the application of key security products and services, can help provide protections against those simple, everyday cyber attacks as well as more complex threats covering people, technologies and processes. Effectively assessing the social engineering risks that your organization's mobile device policy may pose starts with you asking the following questions:,If you need to learn more about these mobile security threats and how your organization should tackle them, a good starting point is,Verizon is offering a customized five-point social engineering defense plan for businesses. To learn more, contact your account representative or have a specialist contact you. "Security update," Uber newsroom, September 16, 2022. "MGM Resorts computers back up after 10 days as analysts eye effects of casino cyberattacks," The Associated Press, September 21, 2023. "SEC Charges 11 Wall Street Firms with Widespread Recordkeeping Failures," U.S. Securities and Exchange Commission press release, August 8, 2023. "New Lookout Research Highlights Increased Security Risks Faced by Organizations Due to Remote Work and BYOD," Lookout press release, April 3, 2023. "Guidelines for Managing the Security of Mobile Devices in the Enterprise," National Institute of Standards and Technology, May 2023. "SEC Charges 11 Wall Street Firms with Widespread Recordkeeping Failures," U.S. Securities and Exchange Commission press release, August 8, 2023. "U.S. fines 16 Wall Street firms $1.8 bln for talking deals, trades on personal apps," Reuters, September 27, 2022. Call Sales,Chat with us,Have us contact you,Already have an account?,. * Indicates a required field. We will follow up from your contact request using the information provided. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. 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Learn moreBusiness Phone Deals and More
Save with some of our best product, device and solution deals for your business. Plus, additional promotions may apply. Save with some of our best product, device and solution deals for your business. *Available to new customers on initial online purchase only. Terms apply. +Limited time offer for select Fios plans with a 2-year term. Save with some of our best product, device and solution deals for your business. Plus, additional promotions may apply. Save with some of our best product, device and solution deals for your business. *Available to new customers on initial online purchase only. Terms apply. +Limited time offer for select Fios plans with a 2-year term. Qualifying customers may be eligible for a special offer of 20% off and 4 months free on ADP® Services when activating a new line of service on select Verizon Business Unlimited 5G plans. Offer ends 12.31.2024. Wireless deals,New line & select Business Unlimited plan req'd. Switch and get a free 5G phone. Up to $1,200 in value. With a select trade-in and Business Unlimited Pro plan. Online only. Perfect. Just check to see if they're compatible with our network, then shop plans. Also, save $600 when you switch to Verizon & bring your smartphone & number. Qualifying Business Unlimited 5G customers may be eligible for 20% off plus 4 months of ADP Payroll and HR Solution Packages for free. Internet deals,Don't think about your business internet again. Switch to select Fios Business Internet plans with 2-year term and get up to an $800 Visa® Prepaid card. Plus, get a router on us. With select plans; Select router w/payment plan. Terms apply. Limited time offer. Powered by 5G Ultra Wideband, Verizon 5G Business Internet is available in select locations. Choose the right speed for your business needs and lock in your price for 10 years. No long-term service contract required. Bundled deals,Bundle Fios Business Internet and Business Digital Voice (VoIP) and get an $85 phone credit. Plus, up to a $800 Visa® Prepaid card with select plans. Two-year term required. Offer ends 3.31.24Save $30/mo when you bundle a qualifying LTE Business Internet or 5G Business Internet plan with a Business Unlimited smartphone plan. To give back to those who serve, we offer military discounts on select plans to small business owners who are current service members or veterans. Offers available to new business customers only, subject to credit review. Not available in all areas/locations. Depending on speed tier purchased, promotional pricing for Internet and voice guaranteed for 12 consecutive months ($10 increase starting month 13 with 2 year contract), or 24 consecutive months ($10 increase starting month 25 with 2 year contract), or 36 consecutive months ($10 increase starting month 37 with 2 year contract) or 60 consecutive months ($10 increase starting month 61 with 2 year contract) (60 month guarantee not available in all areas where Fios is sold) subject to continuation of qualifying products; price guarantee applies to base monthly rate only; excludes optional services and equipment charges; prices subject to increase thereafter. With no annual contract, price increases to then current market rate subject to the applicable guarantee period. Select installation charges may be waived. Additional charges apply for inside wiring and/or other installation services. $49 activation fee may apply. Offers may be fulfilled via bill credit(s); other taxes, fees & terms apply. for a 2 year contract: 35% of base monthly charges for unexpired term. 2 year term automatically renews at then-current term rates unless canceled within 30 days prior to or 60 days after the term is renewed. (MBG) is available with 2 year contract only and requires cancellation within 30 days of installation; excludes subscriptions, per minute usage, labor/material charges in excess of standard installation and month-to-month service plans, including Fios TV service. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Phone equipment purchase required with VoIP, starting at $85. Equipment must be returned within 30 days of cancellation. Equipment restocking fee may apply if order is canceled or service is terminated within 30 days. MBG and/or promotional offers do not apply to service ordered for temporary, short term or special events. is valid for 5 business days and is an estimate based on current pricing, promotions and taxes that are subject to change. Quote does not include additional charges for nonstandard installations. Verizon Wi-Fi available in select areas with qualifying packages. Software limitations and other terms apply. Visit business.verizon.net/wifi for details. Wired speeds advertised. Wired & wireless speeds vary due to device limits, multiple users, network & other factors. See for more info. Service availability varies. Usage charges apply on basic line. Activation fee of $49 may apply based on speed tier purchased. Wireless Verizon Router is available for$399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Backup battery available for Fios voice services & E911. VSB not available with 2048/2048 Mbps Internet (2 Gigabit Connection). Pricing for BDV line(s) with the Fios bundle: For speeds 200/200 Mbps and higher: the first BDV line is available for $20/mo. and $25/mo. for each addl. line. Pricing reflected in the cart. No annual contract required. $49 activation fee may apply. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Business Digital Voice requires phone equipment purchase starting at $85.00. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Basic Internet will be provisioned at our fastest speed available at your location of up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10-15Mbps based on VZ line qualifications requirements. For new and existing Fios Internet or Basic Internet customers on select plans. May not be combined with all offers. $5/mo. discount begins when you sign up for Auto Pay (ACH or debit card only) & paper-free billing (registration on required). $5 discount will be applied each month as long as auto pay and paper-free billing stay active. Offer available on select IP Phones with purchase of a new Fios Internet and Business Digital Voice bundle with a two year agreement. Fulfilled via bill credit. Taxes apply. Limit one discount per phone model. Restocking fee may apply if canceled within 30 days. Available to select customers in select areas only. Offer ends 3.31.24. Available only to Fios Internet customers on the Gigabit Connection plan (up to 940/880 Mbps) or 2 Gigabit Connection plan (up to 2048/2048 Mbps) where available. Qualifying customers will receive a monthly bill credit for the applicable monthly router rental fee for as long service with qualifying plan is on the account. Promo credits end when eligibility requirements are no longer met. If your Fios service is cancelled, you must return the Fios router subject to Verizon's standard return policy. Offer for new business customers in select areas only who sign up for qualifying Fios internet service with a two year agreement (subject to credit review) and who terminated their prior internet service and incurred an early termination fee (ETF). To redeem offer, you must email documentation of the ETF from your prior service provider w/in 30 days after receipt of final bill. Offer fulfilled via a bill credit to your Verizon account in the amount of the billed ETF, up to $1,500. Credit will be issued starting after 30 days of service, and will appear on your Verizon bill within 2-3 billing cycles. You remain solely responsible for paying the ETF to your prior service provider. Offer is non-transferable, has no cash or refund value, and may not be combined with all offers. Other terms apply. Offer ends 3.31.24. Businesses who sign up for qualifying Fios Internet with our mid-tier or high-tier speeds with a two-year agreement will receive a Visa Prepaid Card, with the Visa Prepaid Card amount based on speed tier purchased, as follows: (i) $100 Visa Prepaid Card for Fios 500/500 Mbps Internet; or (ii) $500 Visa Prepaid Card for Fios 940/880 Mbps Internet (Gigabit Connection) or 2048/2048 Mbps Internet (2 Gigabit Connection). May only be combined with select offers. Only available in select locations, including the Philadelphia metro area, parts of New York state and parts of central Massachusetts. Call or visit the website to confirm availability. Visa Prepaid Card is issued by Pathward®, N.A. Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, fees may apply. Terms and conditions apply. This optional offer is not a Pathward product or service and Pathward neither endorses nor sponsors it. Must register for card online and keep qualifying Verizon service for 60 days from install, with no past-due balance 65 days from install. Card mailed within 90 days of install date. Limit one card per account. Other card terms and conditions apply. Offers end 3.31.24. Businesses who sign up for qualifying Fios Internet with our mid-tier or high-tier speeds with a two-year agreement will receive a Visa Prepaid Card, with the Visa Prepaid Card amount based on speed tier purchased, as follows: (i) $400 Visa Prepaid Card for Fios 500/500 Mbps Internet; or (ii) $800 Visa Prepaid Card for Fios 1 Gig Internet (940/880 Mbps) or Fios 2 Gig Internet (2048/2048 Mbps). May not be combined with all offers. Not available in all locations, including the Philadelphia metro area, parts of New York state and parts of central Massachusetts. Call or visit the website to confirm availability. Visa Prepaid Card is issued by Pathward®, N.A. Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, fees may apply. Terms and conditions apply. This optional offer is not a Pathward product or service and Pathward neither endorses nor sponsors it. Must register for card online and keep qualifying Verizon service for 60 days from install, with no past-due balance 65 days from install. Card mailed within 90 days of install date. Limit one card per account. Other card terms and conditions apply. Offers end 3.31.24. Offer available to new and existing business customers in select areas only who sign up for both: (i) a qualifying Fios Business Internet plan & (ii) a qualifying Verizon Wireless Business Unlimited plan (eligible smartphone required, device payment purchase or bring your own device). Existing customers are eligible with Fios Business Internet plan upgrade or Business Unlimited plan upgrade or a new line, as applicable. Customers with Fios Gigabit Connection (speeds up to 940/880 Mbps) or Fios 2 Gigabit Connection (speeds up to 2048M/2048M), where available, and Verizon Wireless Business Unlimited Pro plan (at least 1 line) are eligible for a total credit of $80/mo, all other combinations of service plans are eligible for a total credit of $40/mo. Offer fulfilled as a credit of $20/mo. or $40/mo. each to your Fios and Verizon Wireless bills, for a total credit of $40/mo or $80/mo as applicable. Credit is fulfilled at an account level and only one promotional credit per account. Discounts are applied once both services are activated. All discounts apply as long as Verizon provides & business maintains both services at the qualifying levels. Limited time offer. Offer available only to business customers who are new to Verizon and who sign up for a qualifying Fios Business Internet plan and a qualifying Verizon Wireless Business Unlimited plan. Existing Verizon customers are not eligible. One time $100 discount offer fulfilled as a bill credit to your Verizon Wireless account and will appear within 1-2 billing cycles. May only be combined with select offers. Limited time offer. $49 activation fee applies based on speed tier. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Verizon Basic Internet will be provisioned at up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10–15Mbps based on VZ line qualifications requirements. Availability subject to final confirmation by Verizon. Offer available to new and existing customers. Requires 2-yr term agreement. Includes unlimited direct-dialed voice calls to anywhere in the US. Selected activation and installation charges are waived. Additional charges may apply for inside wiring and/or other installation services. Additional Universal Service Fee, taxes and other charges apply. Call detail is not provided for unlimited calling. Offer available to new customers with 100 voice lines or fewer in select areas only, subject to credit review. BDV requires an existing Internet connection of 5Mbps or higher. $99.99 activation and $200 installation fees apply. Additional charges apply for inside wiring and/or other installation services. Phone equipment purchase req'd, starting at $85.00. Call detail is not provided for unlimited calling. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change.. $99.99 activation and $89.99 installation fees (first three existing TV outlets) apply. Additional charges apply for inside wiring and/or other installation services. $11.99/mo. HD set top box, franchise and regulatory fees, up to $8.89 Regional Sports Network (RSN) fee, $11.49 Broadcast Fee, other taxes and fees apply. Equipment shipping charge may apply. Program availability varies by location. Number of channels is approximation. High Definition (HD) TV with HD STB required for HD programming. Certain TV plans, Pay Per View (PPV) and Subscription or fee-based Video On Demand (VOD) are not permitted for viewing in restaurants, bars or other customer service areas. Channel lineup is subject to change and not all channels will be available at all times. Blackout restrictions apply. Month-to-month service without an annual contract required. Req. compatible device and Fios® TV. Content restrictions may apply. Fios Internet req'd for in-office use. Full channel access and DVR streaming require Fios Multi-Room DVR enhanced or Premium Service. Max. combined 5 simultaneous live TV streams and/or DVR streams per media server. Streaming of TV shows and movies On Demand included in your plan is available to all business customers. Streaming of rented/purchased TV shows and movies On Demand is only available to Private Viewing business customers. Requires acceptance of Terms of Service and Private Viewing conditions at . Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first. Wireless data charges may apply. Offer available to eligible and verified members of the U.S. military and U.S. Veterans in select areas with Business Fios Internet with a two year agreement, subject to credit review. Not available in all areas/locations. Upon military service verification through Veterans Advantage, eligible customers will receive a discount in the amount of $5/month for speeds up to 500M/500M; or $10/month for 940/880 Mbps and 2048/2048 Mbps (where available), for as long as that customer maintains qualifying Business Fios Internet service. Not available for month-to-month plans. Eligible customers must complete the military service verification process within 30 days of the order to get the discount. Available to businesses with 19 employees or less. Requires current Fios Business Internet service. Business Internet Secure licenses are sold in packs of 5, 10, and 25 with one license covering one device (laptop, desktop, smartphone or tablet). One license pack at a time per customer account. Prices are monthly and exclusive of taxes and fees. Terms and conditions apply. System requirements: Windows 7 and above; Mac OSX 10.9 and above; Android OS 5.0 and above, or Apple iOS 10.0 and above. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. 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Learn moreHow Appalachian Pipeline Contractors Connects Construction Job Sites with LTE Business Internet Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Choose your country to view contact details. Manage your account or get tools and information. Based in Tennessee, Appalachian Pipeline Contractors takes on construction jobs all over the U.S. with projects that are rarely the same. But before the digging starts, the team at Appalachian Pipeline Contractors has to organize and set up a temporary base of operations at the construction site to handle the administrative details that come with every project. "These projects stretch for miles, and they happen fast," said Joshua Wyatt, Project Manager at Appalachian Pipeline Contractors. "It's not uncommon for us to be awarded a project and need to set up a large office to handle hundreds of employees and set it up in two weeks. Everything from internet to mail to fuel, all those things need to come together quickly and can be a struggle when we set up projects. "Historically, when we set up a project, the first priorities are power and internet because those are the two things you have to have. We can use generators for power, so that's something we can usually overcome. But internet in the past has been a big issue.",With projects sited nearly anywhere in the U.S. remote communications between a worksite and Appalachian Pipeline Contractors' home base in Tennessee are crucial. So, accessing reliable internet is the first of many challenges for a project manager like Wyatt to overcome. "When you have 200 guys coming to sign up for work and you can't do any of it without internet, it is problematic," Wyatt said. "We've worked out of hotel rooms a lot in the past just to get started until we get internet set up.",Onboarding a crew of that size involves a significant amount of documentation, all of which needs to be quickly registered at the home office in Tennessee. But transmitting digital employment files with slow or unreliable connectivity can stall the onboarding process considerably. As the company's HR Payroll Manager, Sherry Dorris was charged with finding a connectivity solution that could make it easier for the team in the field to coordinate with the home office. "It was my job to find the quickest and fastest internet for the guys in the field," Dorris said. "Some companies couldn't install it, or they wanted us to spend an outrageous amount to install it, and then sign a contract for a year or two when we were only going to be there for three months.""Scheduling was always an issue," Wyatt said. "You would call the internet service to get a hardline put in, and they would say, 'Sure, we'll be out there in 8 weeks.' But when we're hiring 200 people on Monday, we can't always afford to wait that long. Usually, we can't ever afford to wait that long.",The team in the field also demands reliable connectivity for sharing digital files such as work orders and construction plans from a customer. Sending hard copies of those files takes up valuable time and can slow a project to a crawl. "We do massive amounts of data transfer between the office and our office in the field," Wyatt said. "When we're signing people up for work, almost every bit of that is scanned and sent back to the office for onboarding. So, it's extremely critical that we have good internet access. "Also, the gas companies we work for don't hardly ever send hard copies of drawings or anything, so everything from our design drawings for the projects to our scheduling and everything we do for our projects has to come through the internet. So, if we don't have internet, we're not able to do hardly anything.",For Wyatt, solving connectivity issues on the job site became a big issue. Whether it was retreating to a hotel room for internet or finding a place where he could park his truck to communicate with a cellular signal strong enough to transmit texts or email, he said he was constantly having to leave the worksite to get reasonably good connectivity. Searching for a way to overcome the challenges that poor remote connectivity presented, the decision makers at Appalachian Pipeline Contractors consulted with Verizon. , HR Payroll Manager, Appalachian Pipeline Contractors,Dorris knew she needed to find a connectivity solution that was not only mobile but also had the coverage to reach some of the more remote places where Appalachian Pipeline Contractors crews work. She found what she was looking for with LTE Business Internet from Verizon. LTE Business Internet offers connectivity on Verizon's 4G LTE network, providing fast, flexible and reliable service that works right out of the box. Working with a Verizon representative, Dorris found a wireless internet plan that served the company's purposes and fit its budget. She also ordered LTE Business Internet plans with Verizon's compatible wireless routers to service the home office near Nashville as well as remote operations in the field. "I can either go out and plug these boxes in or send them with Josh or whoever and they have virtually immediate connectivity," she said. "We have them set up where all they have to do is plug and play and they're ready to start working. It's been really great to be fast and furious and get up and running immediately. And stay connected. That's the other thing. We've not had connection problems with these.",The mobility and flexibility of LTE Business Internet not only comes into play by seamlessly establishing connectivity in a job site office trailer. For Appalachian Pipeline Contractors, it becomes a huge advantage when a pipeline job stretches over 50 miles or more. "If we get out on a project that is so large we can't drive there within an hour, we will move the job office sometimes," Wyatt said. "It's a huge time-saver to be able to plug and play the box and be working with it in minutes.",Convinced that LTE Business Internet was the solution her team was looking for, Dorris led the company's decision to lean on Verizon's wireless network for their business phone lines. Appalachian Pipeline Contractors now uses Verizon One Talk, a reliable cloud-based business phone system that caters to the company's needs for mobility. The home office features wireless desktop phones from Verizon that work via Voice Over Internet Protocol (VoIP), and several employees rely on the One Talk app on their phones to take business calls on the go. "No matter where our administrative assistant is or where I am, we can pick up our cell phone and take a business call," Dorris said. "If the phone is ringing early in the morning and the guys are on the job site, I can pick it up at home and take care of it.",, Project Manager, Appalachian Pipeline Contractors,Now that they're up and running with LTE Business Internet from Verizon, the team at Appalachian Pipeline Contractors is operating with improved efficiency, and has helped improve several key factors, including:,Wyatt and other managers are able to get projects started without having to wait for a hardline internet installation. Once an office trailer is placed and powered up at the worksite, they can access fast, reliable LTE Business Internet by plugging in their compatible router. Managers can assemble a team of pipeline construction workers quickly, with all the related hiring paperwork easier to process, scan and transmit back to the main office for filing. Managers no longer need to wait for printed out construction plans from their clients to arrive via mail or messenger. Large files can be sent reliably to the Appalachian Pipeline Contractors team and can be printed on the receiving end. "It definitely cut down our package delivery bill," Dorris said. As linear pipeline projects advance, the manager in the field is able to move the office trailer without needing to worry about a hardline reinstallation. The wireless router unplugs, travels with the trailer and is ready for use as soon as the trailer is repositioned and powered. Also, by using the VoIP-enabled One Talk phone system and the One Talk app, team members at Appalachian Pipeline Contractors have access to their business calls wherever they are, whether in the office, at home or in the field. "It's nice to be unchained from my desk," Dorris said. "It's definitely a relief since we changed.",Continuing a trend, the main office for Appalachian Pipeline Contractors is working less and less with hardcopy paperwork and more frequently with digital files that are easy to share and backup. "The company has been in business since 2003, and we have so much paper here," Dorris said. "Now, 90 percent of what we do is scanned and we're finally getting rid of paper. Our timesheets come in scanned, our new-hire packages are in the cloud, and any forms that we share back and forth are either emailed or in the cloud.",Wyatt said the transition to LTE Business Internet has been seamless, and Dorris said having fast, reliable internet "has made both of our lives so much easier. It's been great.","It's increased our productivity on the job sites exponentially and really allowed us to focus on more important issues," Wyatt said. "We have so much going on with these jobs, the last thing you want to be messing with is computer or internet issues. So, having the ability to have reliable service is very valuable.",If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. 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