Live demo
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Live Agent
Live Agent,Connect with customers in the right places at all the right times. Streamline the customer journey across channels. Customers want seamless transitions from channel to channel when they communicate with you. Live Agents allow customers to have a single, fluid conversation with your brand, no matter who they talk to and what tool they use. You can deliver a consistent customer experience across all channels—web, mobile apps or through a messenger platform. Live Agent is a digital customer experience solution that helps your agents deliver personalized assistance at critical moments using a single interface across your web and app infrastructure to route communications. Paired with Verizon Virtual Agent, it provides a one-click connection to human agents via chat, voice or video. How does Live Agent work?,Live Agent, delivered via software as a service, uses web real-time communications - on your website, mobile app or popular messaging apps -to enable your agents to engage with customers over chat, voice, and one or two-way video conversations via the internet. Integrate it with the agent desktop or use stand-alone. Features & benefits,Live Agent lets you engage customers in real time, across multiple channels that are delivered within your agent desktop Drive enhanced CX with around-the-clock digital self-assistance. Give your agents the answers they need at their fingertips. Take a smarter approach to social insights. *Contact Center Satisfaction Index (CCSI) Report 2018 Existing customers, to your business account or . If you are already a Verizon customer, we have several options to help you get the support you need. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn morePublic Sector Events & Webinars
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Your one-stop shop to access the latest public sector events, past replays, and details on what's up next. Visit us at booth #1311,Sea Service leaders today confront profound and rapidly changing threats in a landscape of increasingly complex challenges. Engage with leaders from the Navy, Marine Corps and the Coast Guard as well as industry and academia experts in this extraordinary opportunity to explore the depths of the unique issues they confront. Private 5G and Enterprise AI are erasing certain past limitations in live event production. With experts from Verizon, NVIDIA, and Ericsson, learn how Verizon's award-winning Private Network with Enterprise AI (PNEAI) delivers ultra-low-latency 5G with enterprise-grade computing, previously only available in public data centers. Accelerate Innovation with Verizon's Open Development Portal! Join our webinar to explore Device Certification Enhancements, AI integration, and how to maximize Verizon's Lab Utilization. You'll also learn about how the upgraded portal can help you bring solutions to market faster, accelerated timelines for Fast Track Certification, and the latest in 5G RedCap. Join Verizon experts for a live webinar exploring how Narrowband IoT (NB-IoT) over satellite extends connectivity to even the most remote environments. Learn how to prepare your applications for satellite-based IoT, optimize common protocols, and see how Verizon's NTN solutions help maintain reliable data connections beyond the tower. Learn about the enhanced capabilities of Verizon Frontline's 5G Ultra-Wideband (UW) and virtual network slicing dedicated to public safety and the importance of having connected ruggedized devices. The is one of the leading industry resources on cyber threat trends and data breach analysis. Juan Abrego, Sr. Manager of the Verizon Frontline Crisis Response Team for Texas and Oklahoma, led an engaging demo den showcasing innovative and cutting-edge technology developed by Verizon Frontline. Cybersecurity Consulting series: Transform Your PCI Program with the Logical Thinking Process Let us know what times work best for you and we will get it scheduled. . Please confirm you have read and understood this Policy. * Indicates a required field. We will follow up from your contact request using the information provided. Let us know what times work best for you and we will get it scheduled. . Please confirm you have read and understood this Policy. * Indicates a required field. We will follow up from your contact request using the information provided. . * Indicates a required field. Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice,Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our California Privacy Notice . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
Learn moreThe Impact of 5G on Live Broadcasting Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Author: Rose de Fremery,Live broadcasting has brought us many memorable events in television and entertainment history. Whether tuning into a live sporting event or a breaking news story that defined a generation, many people can remember how it felt to share that experience with so many other people as it was happening. 5G technology has the potential to revolutionize how we experience our favorite live programming events, while also transforming how those live broadcasts are produced. Here's how 5G broadcasting can help bring us even closer to the live events that capture our attention. 5G and sports, news and more: Transforming live broadcasting,For , media and entertainment companies have used communications satellites to bring live coverage of breaking news, sporting events and other special programming into our homes from locations around the globe. Producing a live broadcast involves production trucks, extensive cabling and specialty field gear, which can make it a costly, resource-intensive, and logistically challenging undertaking. In addition to the physical infrastructure, crews are also needed to set up, operate, and take down everything within a tight frame—often to do it all over again from scratch the next day. With the arrival of 5G broadcast technology, some of these may no longer be necessary to create high-quality live programming where 5G is available. Just as viewers have used 5G-connected mobile devices to tune into their favorite matches and news shows from more places, broadcasters could use 5G connectivity to make their live programs more operationally efficient and cost-effective by transmitting large amounts of data from the device. Ultimately, media and entertainment companies could leverage 5G to create even more compelling live content that helps attract new viewers and keeps them engaged. The benefits of 5G broadcasting,Whereas earlier cellular standards could not support live video transmission with the quality and scale that producers required for their broadcasts, using 5G for broadcasting has the potential to provide the robust bandwidth and low latency necessary for live video content contribution-distribution. 5G broadcasting could offer the potential of significant production cost reductions for covering live events— with TVU Networks. Whereas before, a live event required significant on-site staffing, including a director, camera crew, producer, engineers and editors. Now, major events could be covered with little more than 5G mobile phones, helping to reduce the financial impact of having large teams travel to provide coverage. 5G and edge computing could also be used to deliver , including multiple languages. Broadcasters could produce a piece of content and then use software powered by edge computing to quickly translate and repackage the content in order to optimize it for local audiences. This provides the opportunity for a faster and more efficient experience for both producers and consumers alike. Live from 5G: Compelling broadcasts,Modern media and entertainment consumers can watch their favorite live programs in a variety of ways, tuning in via smartphones and tablets. As these viewers discover new ways to follow their favorite teams and events, they likely will increasingly crave novel and compelling perspectives. 5G can help broadcasters provide immersive and customizable experiences for fans in stadiums. For example, during the 2022 Indianapolis 500, fans onsite could access , an Augmented Reality (AR) portal, that offered 360-degree views from exclusive camera positions, including the track and the pit. 5G can also allow producers to work with multiple video streams, giving viewers the choice of should they wish to see the event from a particular perspective, such as a drone's view from above a stadium. Seasoned sports fans who think they've seen it all may find themselves treated to a new type of shot that helps them better understand what just happened at a critical moment in the game. This is an area where 5G and sports programming pair especially well, enabling dedicated fans tuning in from home—as well as those in attendance at the actual venue—to see the play-by-play action of their favorite sporting event. For example, Verizon 5G Multi-View gave motor racing fans at the track with 5G-capable devices the ability to . The possibility of producing high-quality live broadcasts and programming at a reduced cost, affords media and entertainment companies the opportunity to expand the catalog of coverage that they offer. With the ability to provide (and advertising), broadcasters could reach new markets, increase viewer engagement and improve their competitive standing. In an era where audiences have access to an unprecedented variety of entertainment options, it is harder to grab their attention. 5G's potential to offer massive bandwidth, low latency and high speeds can offer the possibility, where available, to provide compelling experiences during live broadcasting. Verizon's technology and expertise can help provide the kind of enhanced experience that could potentially . Learn how Verizon's are driving transformation in media and entertainment. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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(386) 456-3221
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Verizon
(386) 364-2868
(386) 364-2868