smart manufacturing experience

Connected Smart Cities and Communities solutions harness and analyze data using a tightly woven portfolio of wireless networking technologies. Sensors and devices work at the edge to collect data. Whether they are analyzing traffic patterns, monitoring utilities and resources or beyond, smart city solutions unite small bits of information to provide full visibility. Verizon smart city solutions help you make sense of the data, processing and analyzing it in near real time, and then giving you ways to disseminate those findings to the public. Read more about each of our Connected Smart Cities and Communities solutions below.

In many ways, smart city solutions are whatever you need them to be, from lighting that conserves energy and improves visibility to traffic analytics and monitoring that keep vehicles moving and pedestrians and cyclists safer. Using the latest technologies, Verizon can help enhance what you know about your community. With improved data, expanded insights and better connected infrastructure, you get a deeper understanding of where you live. Decision makers are more informed. Resources are better allocated. Citizens are better served. In short, the city is smarter.

Verizon Unified Customer Experience (CX), built on Cisco's Hosted Collaboration Solution (HCS) provides organizations with a hosted cloud omnichannel contact center platform that helps them focus on enhancing customer experiences. It also helps improve agent productivity and enables them to seamlessly interact with customers via voice, email, chat, social and mobile.

The Verizon Intelligent Lighting platform converts LED fixtures into sensor-equipped smart devices that capture and transmit data in near real time. So you get full control over all lights, insights into the state of your lighting infrastructure, and access to an array of lighting applications and services.

Partnering with Verizon, you get access to experienced consultants that methodically assess your existing network infrastructure, determine performance levels and fine-tune as needed, and assist in technical decision-making, all while helping you design a future-ready network architecture that keeps you poised for digital initiatives that can transform your business.

Our Business Communications Design Services deliver both business and technical guidance to help you identify where you want to go and the best way to get there. Through the design and implementation of world-class communication solutions, we help give your organization a competitive edge. Our deep bench of consultants has the expertise and experience to build solutions that serve both today and tomorrow's workforce.

Verizon Adoption Services is a value-added white glove service that focuses attention on the end-user experience and achieving business results for your organization. Adoption Services allow you to get the most out of your UC&C investment by helping drive faster and more complete adoption among your workforce.

The contact center agents log into their desktop which is on the dedicated hosted secure cloud to immediately take charge of the daily customer care. Customers are routed to the right agent with the skills necessary to satisfy even the most challenging customers, delivering fast call resolution. Agents can be located virtually anywhere and have the full capability of all the Unified CX features. Supervisors' work days are made easier with visual dash boards, tools for scheduling and skilling agents and intuitive reports that help improve agent performance. Overall, Verizon brings the full capability of the Unified CX contact center right to the desktop, where supervisors easily review teams to better manage call center performance.