virtual address and phone number for business
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Choosing the Best Small Business Phone System
Get smart about small business phone systems. The first personal point of contact a potential customer has with you might be through the phone. So it's important that you provide a positive and professional experience. And it's not enough to make do with personal phones. If you really want to make your business ready to compete and meet customer demands, you need a dedicated small-business phone system. There are lots of options out there, but many are geared toward businesses with hundreds of employees and multiple locations. While small businesses need to provide the same high-quality interactions as larger businesses, they have smaller budgets. It can feel like a tall order, but it's important that you make the right choice for your business. To help you evaluate your options, here's a brief look at what to consider in today's business phone systems, some common choices for small and medium-sized businesses ( SMBs), and why a Voice over Internet Protocol (VoIP) solution might be the best fit for you. What to look for in a small business phone system,No two business phone systems are the same. There are many options out there to choose from—and often there are huge differences between the quality and capabilities in each. You need a small business phone system that helps advance your specific business goals. Here are a few basics to consider when evaluating small business phone systems:,Take stock of what you have—and what you need. Do you need a solution that only uses desk phones, are you fully mobile or are you a mixture of both? And if you're only using desk phones now, do you have plans to integrate mobile in the future? The system you choose should address your immediate needs, but also be right for where you hope to take your business in the future. Along those same lines of making sure the equipment will be right for your business in the future, you'll want to make sure the phone system you choose will easily grow with you as you want to add new lines. Only you know what your budget is, so you'll want to make sure you choose a solution that fits within it. But it's not enough to just look at the upfront costs of a business phone solution; you'll want to look at the monthly fees and long-term maintenance costs to make sure that you are getting the right value for your investment. With so many advanced calling features available, you'll want to look for the ones that align best with the way you work. If you field a lot of customer calls, you may want a solution that offers a virtual receptionist. If you have field teams working with office-based teams, then you could probably benefit from a solution that makes it possible to easily share screens. Just make sure the business phone system meets all of your needs. If you're a small business with limited IT resources and expertise, you want to make sure that the small-business phone system you choose will be easy for you to deploy, maintain and manage. And if you do run into issues, will you have access to the support you need to get things fixed?,What is a business phone system?,Different than a home phone system, a business phone system is built to:,There are two basic types of networks that you can use to operate your business phone system:,Types of business phone systems for small businessesA landline is what you'd most commonly call plain old telephone service (POTS). If you are looking for a straightforward system that lets you make and receive calls and requires no additional training to use, a POTS system might be worth considering.But for budget-conscious SMBs, the costs for landlines can escalate quickly. In addition to installation costs, there are monthly service fees per line, new-line fees, long-distance fees and more. And because landlines are physically connected by wires, they don't allow for any flexibility; if you want to answer the phone, you must be by the phone, wherever it is plugged in. For growing businesses, flexibility could be the key to growth, so landlines might be too restrictive an option. However, there are limitations to this option. The quality and reliability of your calls is totally dependent on the quality and reliability of your service provider's network. Plus, your provider will have complete control over managing the system, which could make it more difficult for you to customize an experience that's best for your business. While there are pros and cons to each of these options, we think that most small businesses could benefit from a VoIP business phone system. Why VoIP is a versatile option,Not only is VoIP a good first step to creating a more modern business, it also addresses many of the common concerns for growing businesses. First of all, VoIP is budget-friendly. Because it uses public internet, you can get all the calling capabilities you need, without the additional costs of a private network. And as far as equipment goes, you can purchase VoIP phones if your budget allows, or if it doesn't, there are adaptors that can be used to modify your existing phones. Or you could leverage your business computers and employees' mobile devices. When it comes to flexibility, it doesn't get much better than VoIP. You can build your VoIP system using any combination of desk phones, computers and mobile devices. And it's easy to add new lines as needed, so when your business is ready to grow, your VoIP solution scales with you. Your customers keep you in business, so it's important that you be there when they call. But what happens when there's a power outage or other emergency situation? Because it's cloud-based, it's easy for your VoIP service provider to redirect calls to a backup number in the event of a service outage, which can help reduce downtime and keep your business operating as usual. And those are just some of the benefits you could enjoy by choosing VoIP as your business phone system. The full range of advantages depends on the VoIP solution you choose. A solution like Verizon is designed to address many of the concerns of small businesses. If you're looking to improve the user and caller experience, Business Digital Voice comes with more than 30 advanced calling features, such as automatic call forwarding, voicemail to email, seamless call transfer and more. If you're primarily looking for something that's easy to use and manage, Business Digital Voice has a simple app and online dashboard that gives you intuitive control over call management. Whatever your specific goals for your business, the phone system you choose will serve as the foundation to get you where you want to be. It's a big decision, and one that should not be taken lightly. But once you understand your needs—and your options—you'll be able to make the right call when it comes to selecting your small-business phone system. Create better customer experiences with VoIP,Give your customers what they want—and then some—with a VoIP system that lets you:,* Business Digital Voice is available in select areas of nine states and the District of Columbia. Tell us about your business, then meet with our professionals to ask questions, get advice, or obtain a quote. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreOne Talk Simplifies Communications Wireless Business
Simplify your communications management,Get more from mobile. Keeping your mobile teams connected and productive shouldn't mean having to manage multiple contracts and communications systems. For WIS International, One Talk proved to be the unified communications solution it needed to easily meet the evolving needs of its modern mobile workforce. Case study See how One Talk from Verizon empowers organizations to meet the envolving needs of a mobile workforce. Juggling multiple contracts for different phone service vendors,For a modern workforce, mobile means more. More flexibility and agility. More opportunities in more places. But that can also lead to more headaches if you have to manage multiple contracts and communications systems just to keep your distributed workforce connected. WIS International is a leading global inventory and datacollection services company with more than 15,000 employees in over 200 physical and virtual office locations, all of whom work together to serve more than 4,500 worldwide clients. Due to conducting physical inventory counts and merchandising for customers, employees are often working on the move. With all those locations—and with employees constantly working onsite at different client locations—managing communications was a challenge. For years, the company had been setting up each office and location-based project with a separate phone service and internet provider in order to make and receive calls and transmit data. That proved to be costly and inefficient. "Since our phone service contracts were negotiated by individual managers, sometimes they would get a promo plan at a discount. Then when the promo ended, the bill would more than double. It created budgeting challenges," said Larry Wagner, WIS International Controller. The company began seeking a cost-effective way to simplify and streamline its communications operations. Keeping critical contact numbers easily accessible,WIS International also needed a solution that would help it provide customers with the best possible experience. When working onsite with a customer, area managers frequently set up their own physical or virtual office, complete with phone system. They also build a team tailored to meet the specific needs of each project. As the project is completed, team members often get reassigned to work on new projects with new area managers. Having such siloed operations made it difficult to keep contact information current and available to whomever needed it. "Somebody might be assigned to an office or team for six months and would get transferred to another team, so then we would have to find out all places where their cell phone number was listed, from recruiting to customers to in-house, and try to change it out," said Director of Special Operations Charlene Boucher. This time spent trying to track down its workforce was time taken from serving customers. When WIS International discovered One Talk℠ from Verizon, it knew it had found a solution that addressed its primary communications pain points—and delivered so much more. A unified communications system for a dispersed workforce,One Talk is a cost-effective, mobile-first business phone system that increases administrative efficiency by replacing multiple phone-service contracts with a single contract. And it empowers companies to easily manage phone services across desk phones and employee-owned devices, creating a unified, streamlined experience. One Talk makes it easy for a mobile workforce to connect with customers, coworkers and recruitment candidates by providing one number across multiple devices. Plus, One Talk has more than 50 business-grade phone features that can be accessed from employee-owned devices using the mobile app. So employees can stay agile, accessible and productive wherever they are. I see big savings from an administrative and management perspective with One Talk.,— Larry Wagner, Controller, WIS International,One number, so many possibilities,One Talk makes it possible to use one number across multiple devices, even employee-owned mobile phones. Managers and employees can easily load the One Talk app on their smartphones, enabling them to receive calls as if they were at a company desk phone. "Even our employees in local offices are not tied to the office waiting for a call. The One Talk app makes it so they can go out and conduct their business and still be reachable anywhere," said Boucher. One Talk allowed us to get rid of 50 different vendors all over the U.S. with 50 different accounts, and pool it all together in a single, cost-effective plan.,— Larry Wagner, Controller, WIS International,Setup that's quick and easy,Since the company's area managers periodically need to establish an office and team to work on new client projects in different locations, time is of the essence—and there's usually not going to be a professional IT support team onsite to help. But One Talk is so easy to deploy that the company's corporate office created a do-it-yourself kit for U.S. offices. The kit includes an LTE Cradlepoint® router, One Talk–enabled desk phones and directions for installing the One Talk mobile app on their bring-your-own-device (BYOD) phones. So the manager can get set up without IT installation or support. What would have taken several days now takes less than an hour. "We can ship a 'mobile-office kit' to them and say just plug it in. If they move the office down the road, they can unplug it and plug it back in again at the new location. It's easy," said Wagner. Managing contact information made easy,Like most large companies, WIS International has a highly mobile workforce, and increasing productivity, efficiency and accessibility are top priorities. Now, when employees are reassigned to new teams, are promoted or change employers, the One Talk portal streamlines the process, enabling administrators to easily drag, drop, add and delete numbers when needed. "No matter what manager was assigned to a team, we would put them on that One Talk app and we didn't have to remember managers' cell phone numbers and change them in 20 different locations," said Boucher. Staying reachable when customers call,Since WIS International works with many of the world's top retailers, its customers are located in multiple time zones. To maintain strong relationships, it's critical that every call gets answered, no matter the time. One Talk has helped the company provide a better customer experience and respond better at all hours with the Hunt Group feature, which forwards calls—including after-hours calls—to the employee on call, or to the next available employee. The feature helps to ensure that customers can reach someone, even if their primary contact is unavailable. And the chain of command for forwarding calls is easily set up and managed from the administrative portal. A solution that grows with you,As WIS International continues to take on new clients in new cities, One Talk will scale accordingly, providing the communications solutions that are necessary for its mobile workforce to do their jobs well—without putting additional strain on administrative resources. And whenever they need assistance, a Verizon business partner is only a phone call away to provide the support needed to help keep operations running. Verizon's One Talk allows us to provide a one-stop solution for all of these offices for phone and internet.,— Larry Wagner, Controller, WIS International,Why Verizon,As your workforce grows more diverse and dispersed, you'll need solutions that help you stay connected. With One Talk, we help empower companies to meet ever-changing communications needs—all with one streamlined bill to increase administrative efficiency. And our support team is there for you whenever you need them. One Talk provides a quick and easy way to connect employees, remote locations and even vendors to help everyone communicate and stay productive. Learn moreyour Verizon Wireless business specialist to learn more about how One Talk can help you grow your business. For more information about One Talk, or visit a Verizon Wireless near you. Network details & coverage maps at vzw.com. © 2018 Verizon. CS2501118,The above content is provided for information purposes only. All information included herein is subject to change without notice. Verizon is not responsible for any direct or indirect damages, arising from or related to use or reliance of the above content. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn more5G and Edge Computing Use Cases Business
5G and edge computing use cases,Author: Keith Shaw,The combination of 5G and mobile edge computing (MEC) can create opportunities for businesses across industries. Understanding these edge computing use cases can help companies realize the power of these innovative networking and computing technologies. can provide companies with higher data speeds, lower latency and greater capacity than previous mobile networks. can build on these innovations by moving computing resources closer to the edge of the network instead of in a distant cloud data center. By providing a platform to run edge computing applications closer to the devices and equipment generating critical data, companies can often make faster and better decisions. Edge computing examples across industries,Here are some edge computing use cases that showcase the potential benefits of combining the lower latency that 5G offers with MEC technologies. Manufacturing,The combination of could enable factories to monitor multiple types of assets used in production, such as robotics, connected devices, and other types of manufacturing equipment. Manufacturers could analyze data generated by equipment and Internet of Things (IoT) sensors to help predict when equipment will require maintenance, preventing more expensive downtime situations. Moreover, an automotive parts manufacturer could connect its robotic welding machines to a 5G network to capture and process data in near real-time. That data could then be fed into a factory's simulation models generated by a . These simulations could help the factory create scenarios that allow the welding robots to make customized parts. On a production line, video cameras could scan finished materials for quality defects in near real-time through 5G and edge computing technologies. Video cameras used for physical security surveillance could also take advantage of 5G and computer vision to automate security monitoring of a worksite or factory grounds. For factory workers, 5G and edge computing applications could be used in safety and training scenarios through augmented reality (AR) and virtual reality (VR) headsets. The headsets could provide on-the-job training for dangerous tasks in a safer environment. In addition, AR can provide a virtual overlay to assist technicians with repair information or connect them over video to a remote technician who can provide advice from hundreds or thousands of miles away. Supply chain and logistics,Companies in the could benefit from edge computing to help get products and orders out the door faster. For example, automated guided vehicles, autonomous mobile robots and automated forklifts could use their sensors to more safely and efficiently navigate a warehouse floor, with near real-time decisions being made through lower-latency 5G and edge computing processing on-site. E-commerce fulfillment centers and distribution centers that also deploy mobile robots to help fill orders could benefit from a 5G and edge computing deployment. They could make decisions more quickly when filling orders, directing or redirecting robots to find goods in storage areas faster. Once out the door, wireless tracking technologies, including , could ensure products delivered to store locations are accurate and undamaged. Retail,Retailers looking to provide cashless and options for customers can benefit from faster connection speeds. In a cashierless payment scenario, 5G connections can analyze and track products a customer places in their basket and trigger the payment system to charge a customer's card when they leave the store. Retailers could also use VR and AR technologies to , providing additional information on goods, clothes and other items they want to purchase. For example, an augmented dressing room mirror might show a customer how they'll look wearing a piece of clothing. This technology could take advantage of a company's 5G wireless network and MEC capabilities to provide the speed and low latency needed to produce a seamless customer experience. In another example, a grocery store could use 5G and edge computing to provide each customer with a mobile app that generates a customized map and route through the store to guide them to each item on their shopping list. Along the way, customers could use their phones to scan products to receive more information about them, such as nutrition information, recipes, coupons and alternative product options or special promotions. The retailer could use the data the app generates to provide analytics for product distribution. Cameras and product sensors on store shelves can also better track inventory, alerting store managers of out-of-stock items that can be replenished or ordered more efficiently. Event venues,Several 5G and edge computing examples apply to the venue space, such as a stadium hosting a professional sporting event or a concert. By combining 5G edge, LIDAR and crowd analytics software, venues can count the number of people in specific areas, including their movement and flows. This near real-time data gives managers a broader picture of their operations, which lets them make more informed decisions during live events to quickly address safety and security. This could also let them optimize the layout of their facility for retail, food and beverage sales, as well as other selling opportunities to help maximize profits, reduce congestion and take advantage of advertising or sponsorship opportunities. 5G and edge computing technology can also enable cashierless checkout, in which computer vision equipment and overhead cameras create an autonomous retail environment that reduces a common pain point for event attendees. Instead of standing in a long line to buy merchandise or concessions, guests can select items from a shelf and simply walk out, with the technology seamlessly seeing what they bought and charging the customer appropriately. Easier shopping can increase the number of customers and transactions while helping to alleviate staffing issues needed for traditional checkout methods. A third example for event venues is accelerated access, where 5G and edge computing solutions could help deliver touchless and accelerated ticketing and guest entry methods, along with access control for employees and visitors. This technology uses artificial intelligence and opt-in facial authentication to help speed the entry process for guests, while also replacing traditional employee badges or visitor passes. By using computer vision and biometric technology, venue operators could improve their overall security posture by removing the threat of stolen or misplaced credentials, as well as speed up the process for guests so that they can enjoy the venue and other commercial opportunities. Once customers are at their seats, 5G networks could provide video streaming with different camera views on their smartphones; ; and attendees can view near-instant statistics, images and video replays. Partner with Verizon for your edge computing applications,These scenarios are just some of the ways 5G and edge computing could help your business. Industries such as , , , , and , for example, stand to benefit from 5G and edge computing technologies. The power and performance that 5G can offer, coupled with the advantages of edge computing, provide an almost unlimited number of potential use cases for nearly every industry, limited only by our imagination. Learn more about how Verizon and its partners can help you . If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreQuestions related to "virtual address and phone number for business"
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