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Verizon Frontline and Public Safety Agencies Team up for Super Bowl LVI Business
Choose your country to view contact details. Manage your account or get tools and information. It may be one of the most-watched sporting events of the year, but the action during a Super Bowl game is by no means limited to what you can see on the field. Behind the scenes, thousands of public sector personnel from over 70 different public safety agencies work hard to ensure the well-being of attendees and the surrounding community. Their work requires years of planning and effective coordination before, during and after the game. While Super Bowls LV and LVI may be remembered as wins for the Tampa Bay Buccaneers and Los Angeles Rams, they were also victories for first responders who used 5G technology to communicate and collaborate, ensuring successful public safety operations. Public safety at an event as high profile as a Super Bowl is a team effort. Various public safety agencies partner and coordinate with thousands of first responders who work for various federal, state and local law enforcement. For Super Bowl LVI, hosted at SoFi Stadium in Inglewood, California, teams of first responders were stationed at Inglewood's State-of-the-art Senior Center, a multipurpose facility that served as the Joint Operations Center (JOC) for public safety, according to Patrick Au, IT System Analyst for City Of Inglewood assigned to lead Inglewood's Information Technology Department response to Super Bowl. Different agencies operated out of specific rooms but would come together in a larger space to hold meetings and update each other as the planning unfolded. Almost every agency that I've ever heard about, and even some that I didn't know about, had a presence there, Au said. They would collaborate and share any information that needed to be passed on or acted upon.,To stay on top of the countless potential public safety threats, first responders needed to provide real-time situational-awareness reporting to a wide array of partner agencies. Few people have the firsthand experience of such a collaborative operation come together as does Brian Dugan. As the former chief of police for the city of Tampa, Fla. Dugan was directly involved in helping oversee public safety efforts during Super Bowl LV in 2021. After retiring from the police force, Dugan joined the Verizon First Responder Advisory Council (VFRAC), providing him with an opportunity to advise and guide first responders during Super Bowl LVI. Everybody has to stay in their lane, so to speak, but you also need to be able to communicate with each other, because everybody has a certain layer of responsibility and every partner there brings a certain expertise, Dugan said. You have to be able to share information so that you can have the proper response, and with that many agencies, it's a big job., Verizon First Responder Advisory Council, and former Chief of Police, Tampa, Florida,The range of potential public safety concerns at a Super Bowl is vast. To address these concerns, the team needs to be ready to combat everything from chemical, biological, radiological and nuclear threats to cyber security attacks. Other team members are constantly conducting infrastructure and venue security assessments. It's just like a president's inauguration in terms of security—you get that many agencies involved, Dugan said. You have to be able to communicate, no matter what, and your biggest fear is not being able to communicate if something happens.,While communication and a few other public safety issues remain consistent from one Super Bowl to another, the 2022 game had some significant security challenges related to the COVID-19 pandemic. Dugan noted that first responders needed to adhere to health and safety protocols that wouldn't have been a factor a few years before. There was still a requirement for social distancing and for wearing masks, he said. That meant they had to think about how they were going to control the queue to get fans into the stadium safely. There were a lot of different logistical challenges due to the pandemic.,Strong partnerships also help law enforcement and public safety agencies assess what kind of communication technology each team is working with and develop an interoperable solution. From an IT perspective, this can be a significant challenge, as not everyone is working on a level playing field. Verizon First Responder Advisory Council, and former Chief of Police, Tampa, FloridaThat's where plays a critical role. The Verizon Frontline Crisis Response Team works with them closely at these big events prior to the game to make sure the network was at optimal performance," Dugan said. "Then there's the after action review where officials gave us the devices they used at the event, so Verizon could analyze that data to make sure that everything was working so that they could apply it to future events. "I even gave Verizon my phone number, and they looked at the data to see how the phone performed during the event.",Overcoming interoperability hurdles also is critical because there's another group who keeps their eyes on security issues—the public. The biggest concern you have about communications is not only about your first responder community but your fans that are out there, Dugan said. You're relying on them to give you feedback, to call 911 or to put something out on social media. You're monitoring all these different things, and so from a public safety standpoint, you're concerned about the ability to communicate with each other and also with the general public.,First responders can't let their guard down once the Super Bowl wraps, either. Dugan noted post-game celebrations can attract sizable crowds and introduce other unexpected and unpredictable risks, especially when—as in this case—the local team, the Rams, emerged as the winner. You have a lot more people that come into the area that don't even go to the game—they just want to be part of the experience, he said. They want to stand outside the stadium and hope they get to see Tom Brady or whomever. It just creates a lot of other pressure., IT System Analyst, City of Inglewood Information Technology Department,Fortunately for all involved, 5G technology offered a solution tailored to address the interoperability challenges public safety agencies faced at Super Bowl LVI. With guidance from VFRAC and in consultation with multiple public safety agencies, Verizon invested $119 million to enhance network communications surrounding SoFi Stadium and the immediate vicinity. This included a rollout of 5G Ultra Wideband (UWB) in the area, as well as more than 160 small cells, four macro cells and 24 in-building cells. The Verizon Frontline Crisis Response Team also pre-positioned deployable assets that provided enhanced network coverage—such as a generator on a trailer (GOAT), satellite picocell on a trailer (SPOT), cell on light truck (COLT) and satellite trailer emitting equipment remote (STEER)—near the Inglewood Police Department's JOC. At the JOC itself, in partnership with 5G fixed wireless access (FWA) edge solutions provider Inseego, Verizon Frontline added redundancy and resiliency, helping to provide federal, state and local public safety agencies with the network reliability and speed they would need to communicate and coordinate during Super Bowl public safety operations. The Verizon Frontline Crisis Response Team supports public safety agencies at the Super Bowl with a three-pronged approach much like a championship football team operates in three phases. A systems performance team serves as the offense, while an operational network assurance team provides the necessary defense." Finally, special teams members are deployed to address priorities such as backhaul monitoring, operating switching centers and managing tower crews. For Dugan, joining VFRAC gave him an eye-opening window into Verizon's operating methods. As a first responder, you start planning about two years out—building partnerships and relationships with other agencies so that when the game does come, you already know each other, he said. I wasn't aware that Verizon did the same thing. The fact they start planning the work that they do behind the scenes two years out, and the redundancy that they have in place at their facilities—it was just amazing to me. I didn't know that they put that much into it.,For Au, the value of Verizon Frontline Crisis Response Team's work with public safety agencies during Super Bowl LVI might be best measured by what didn't happen. The actual day of the event went about as smoothly as possible. No news is good news, he said. To say that it was boring from a security perspective is a good thing. To say that it was run-of-the-mill and that nothing happened is awesome.,There were, however, some more tangible impacts from the partnership between the Verizon Frontline Crisis Response Team and public safety agencies. By integrating 5G UWB technology into the JOC's internet service, police and other first responders were able to stream the video surveillance footage captured by the helicopters flying around the area during the game in 4K. The throughput was not only more powerful than what was available previously, but also provided multiple layers of redundancy in case other network services went down. Being able to stream 4K video is critical because it offers the bit rate and pixel count that give law enforcement teams the ability to see what's going on in granular detail. Police could zoom in to identify an object in somebody's hand, for instance, or whether the object they're carrying was a backpack or not. We had about 30 screens of different sizes, with footage coming from all different sources, Au said. Some of the displays were actually showing live footage from the cameras so personnel could have firsthand knowledge of what was happening at different intersections.,Au noted the initial plan had been to deploy cabling as a source of connectivity for the Super Bowl, but there were complications with running it through different hubs. This is where Verizon's 5G fixed wireless access proved transformative. The Verizon solution was simple, he said. Verizon had fixed 5G Ultra Wideband wireless access up and running in a couple of hours, whereas I had spent almost two weeks going through paperwork trying to figure out how to set up a fiber connection in the same area.,, IT System Analyst, City of Inglewood Information Technology Department,Though Super Bowl LVI may be over, the value the community will receive from Verizon's investment in 5G technology is only beginning. That infrastructure will be utilized for years to come, whether in support of a future Super Bowl or for similar gatherings. These stadiums where the Super Bowls are held are used for multiple reasons," Dugan said. "The fact that Verizon's investment sticks around is very important—not only for law enforcement or first responders but for our citizens to be able to communicate with each other and with our first responders.For Au, the success in protecting the public during Super Bowl LVI was a good reminder to start preparations early, you should not buy new shoes days prior to the marathon, so you can focus on the event and not the shoes on the day of. Starting the strategic discussions with disparate public safety agencies and investing in technologies early in the process helps organizations get into a greater state of readiness at the time of an event. Dugan added that it's also important to stay up to date on technology because it rapidly changes and improves. But you can't stay abreast of the latest innovations effectively, he said, without cultivating a strong relationship with the right trusted advisers, including his fellow VFRAC members. With a successful Super Bowl LVI, Verizon's partnership with Inglewood helps to prepare for future events. Sometimes as a law enforcement or first responder community, we know what we need and where we want to go, but we don't know how to get there, he said. It's so important that you have those partnerships. I don't think people realize—or at least I didn't realize—the quality and the tenure of the employees at Verizon, and the commitment that they put in far in advance to make everything in public safety better.,, Verizon First Responder Advisory Council, and former Chief of Police, Tampa, Florida,Learn more about Verizon's advanced solutions for first responders. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. 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Learn moreFour Ways 5G Can Improve Public Safety Business
From improved decision-making to better security, 5G is poised to revolutionize how public safety agencies and first responders meet their mission. In an emergency, information is key. Not just any information, but the right information at the right time in the hands of the right people can help save lives. No one knows this more than the first responders and public safety professionals working on the front lines to keep our communities safe. The challenge, of course, is that emergencies can often be chaotic, even for professionals, and ensuring insightful information reaches the correct person promptly can seem near impossible. 5G, however, can play a key role in helping first responders in the field access secure, insightful, real-time data. And as the world becomes more mobile, 5G technology can transform how public safety professionals meet the needs of their mission, according to John Harris, Executive Director of Federal at Verizon. "As we've seen over the last year, a year and a half, so many solutions in [the public safety] segment have moved to the edge," he said, speaking at 's recent . "And so many more things have to be done now in a mobile environment, as opposed to say, a fixed environment. So, when we think about 5G, it naturally has some really, really great capabilities to bring massive amounts of data to the edge.",What does more data and lower latency at the edge mean for public safety agencies? Harris offered four ways 5G can revolutionize public safety. Here's what he had to say. 1. Enable decision-making at the edge,Ultimately, more information at the edge means first responders can evaluate the situation at hand better and faster. 5G can provide critical data assets to public safety professionals in the field so they can make better-informed decisions based on video files and improved communications that previously couldn't be moved to the edge or the response site because of their massive size. Moreover, as agencies leverage applications to gain situational awareness and better understand the resources available to them, the lower latency and greater ability to process information at the edge improves the responsiveness of those applications so first responders have the most current information. 2. Improve security,At a time when cyberattacks targeting government are surging, ensuring cybersecurity is built in — not bolted on — to every technology is a must. The 5G network offers more integrated security than its predecessors to help protect government information and constituent data — and ensure critical systems and tools stay up and running. "Having some of the security elements built into the 5G network is obviously critical for this community because security is at the core of everything this group does … And 5G is really helping to build the security standards to another level," Harris said. Moreover, Verizon is vetting the technology for security at multiple levels, right down to nuts and bolts as it evaluates its supply chain for building out the network. 3. Make mobility more meaningful,Traditionally, public safety IT infrastructure has been fixed to a single IT environment. As 5G proliferates, mobile technologies will be able to leverage the low latency and ability to process data at the edge the network provides, helping deliver information and insights to first responders. "Instead of being restricted to simple point-to-point-type connections, we can now be … more functional in how we want to deploy mobile technology," Harris said. For instance, a 5G-enabled mobile command center can be integrated through a private gateway into the agency's typical IT environment. That makes it easier for the agency to manage the command center more centrally than before. "So starting to look at mobility and wireless solutions as more of an integral part of the overall IT ecosystem, I think, is really, really an interesting switch that's starting to happen," Harris added. 4. Shorter response time,In an emergency, responding quickly with a full picture of the situation is vital. 5G helps improve the efficiency of communications, which can bring responders to a scene faster. But it also enables technologies that can alert public safety officials without the need for human intervention. "One of the things 5G brings to the community is the ability to have far more Internet of Things or smart community-type applications that will start to layer in across the country," Harris said. That results in a denser network and more information passing through. "And so instead of us relying on, say, a 911 phone call or someone reporting an emergency, we may start to see the network actually report some of the issues and have people responding even faster," Harris added. Ultimately, the 5G network can unlock new ways first responders and public safety agencies make use of the tools, technology and information available to them. "5G is really helping to, I think, revolutionize the way public safety and many other federal customers or state local customers meet the needs of their mission," Harris said. Learn more,On the front lines, every detail is critical and every second counts. That's why Verizon Frontline, the advanced network and technology for first responders, is built for 5G. Verizon can help public safety agencies experience the transformative speeds of 5G to help improve decision-making and deliver better information to the front lines faster. Or, call us at 888.708.1291 for information specific to your organization. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . California residents can view our . * Indicates a required field. The content access link will be emailed to you. Let's connect. Follow us on and . . * Indicates a required field. For existing customers, manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. 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Learn moreNYT and Verizon Team Up to Advance Visual Journalism Business
Choose your country to view contact details. Manage your account or get tools and information. Collaboration between Verizon and The Times has resulted in a trio of new technologies that are advancing visual journalism. The New York Times produces an unrivalled range of high-quality journalism in innovative formats, all in support of its mission to "seek the truth and help people understand the world.","We are a media organization, but we are also now a technology company," says Marc Lavallee, executive director of R&D at The Times. "We have unique needs, and a lot of the tools we need to serve our mission don't exist, so we have to build them. I think a lot of companies that are leading their industries face that same challenge today.",That's why in early 2019, The Times and Verizon created the 5G Journalism Lab. Verizon provided the Lab team with 5G thought leadership, early access to Verizon 5G networking, equipment and consultation, as well as technical collaboration with Verizon engineering teams. Since then, the 5G Journalism Lab has been behind cutting edge, 5G-enabled innovations that have fundamentally changed the way Times journalists think about reporting the news and have helped move the 5G Lab development roadmap forward. To date, the 5G Journalism Lab has successfully graduated three 5G applications that help Times journalists cover news as it unfolds and create immersive visual experiences for readers: Beam, Environmental Photogrammetry and Eclipse. Lavallee continues, Visual formats like photography, video, and 3-D each have a distinct role to play in helping readers understand the world. This set of solutions allows a journalist to choose the best options for capturing events in real-time and transmitting that material quickly to the newsroom over 5G. Now that high-speed networks are widely available, we can deploy these tools for everyday use, not just special occasions.,, Director, Verizon 5G Labs and Innovation Centers,For photojournalists, the process of getting their photographs from the field back to their editors in the newsroom has always been difficult. Historically, photographers on the frontlines of breaking news events had to interrupt their work to hand off rolls of film to runners who would hurriedly deliver them to waiting editors. Even with the rise of digital photography, runners remained a necessity — only now they were often delivering flash drives instead of film rolls. The evolution of mobile networks allowed photographers to start transmitting photos wirelessly. But older mobile networks often overloaded and could distract from staying focused on reporting, especially in potentially dangerous situations. They needed a better way. This mobile photography app leverages the speed Verizon 5G can offer to make New York Times photojournalists' work smoother and faster, allowing them to capture and automatically upload high-resolution images to the newsroom with nothing but their smartphone and camera. Before, photojournalists had to carry around a backpack full of specialized equipment and use a slower system of getting media back to the newsroom. Beam dramatically streamlines that system — allowing photojournalists to capture in the moment, and move from location to location, without being bogged down trying to upload media. For example, The New York Times captured and delivered images nearly instantaneously from the Red Carpet at 2020's Oscars ceremony using a provided Verizon 5G network for the first time. As a result, The Times photographer at the scene was able to send back eight times more photos than the previous year. The Times's Research and Development team is dedicated to exploring the ways in which emerging technology applications can create interactive and immersive experiences for readers — including dynamic storytelling formats such as 3-D, which allow readers to not only look at an image but to virtually move through it. But both the creation and distribution of such content requires a reliable that can handle the sheer size of the files involved. An immersive 3-D format, Environmental Photogrammetry helps provide an understanding of events and places of the world in extraordinary detail. The process starts with uploading hundreds or even thousands of overlapping photographs taken by New York Times photojournalists, ranging from wide-angle shots for context and close-up shots for details. Next, software identifies shared features of each image and calculates each photo's camera position in 3-D space. These camera positions and the perceived parallax effect between images allows us to calculate depth — transforming the still photos into a 3-D model. And thanks to Verizon's 5G network, these models can load dynamically, fluidly and — for readers using 5G — with so much captured visual data that viewers can observe the tiniest details. "Before 5G UltraWideband, photos and video were the norm, limited to one snapshot in time or one perspective," says Guirnalda of Verizon 5G. "5G's massive throughput and responsiveness enables formats like photogrammetry to seamlessly capture all of the visual context in the field, giving the viewer the amazing ability to step into and explore the scene, just as if they were there.",In a world where the demand for visual storytelling grows by the day, The Times relies on video as a cornerstone of its journalism and is looking — when and where such inclusion would further The Time's mission — to streamline how video is captured in the field and delivered to the newsroom. Video has long posed a logistical challenge for Times journalists but new innovations enabled by 5G can allow them to continue reporting instead of having to put their camera down in order to transmit the raw files of a video story back to the newsroom. This frees them up from the classic debate of "file or film," meaning videographers now have the potential to do both without leaving the action behind. The Eclipse mobile app is another way in which Verizon 5G is unlocking new opportunities for multimedia field reporting. The app allows video journalists to capture gigabytes of high-resolution video clips then transmit them back to the newsroom. Eclipse's interface lets the journalist view, select and annotate clips before sending them. The app also makes possible new workflows that enable near real-time interaction between the video journalist on the scene and the editor in the newsroom — a collaborative process that previously often had to wait. With the old workflow, a video journalist in the field would record footage in high resolution then have to transfer it to her laptop. Next, she would have to scout out a fast and reliable Wi-Fi signal; only then could she begin the painstaking process of uploading batches of these high-res files to her editor in the newsroom. The transmission process might take hours, with the resulting video possibly being published days later. With Eclipse, that same video journalist can simultaneously record both high-resolution files and lower-resolution proxy files. Within seconds, she can load the proxy files onto her phone via a card reader and minutes later send select, annotated clips to the cloud via the app. Her editor can quickly pull down those lower-res files and even comment or request additional footage — within the app's "always on" connection — while the video journalist keeps shooting. This means editors can better coordinate coverage, guiding journalists on the ground then selecting and publishing material more quickly. Ultimately, Eclipse will help readers get the news closer to when it happens. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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