What should I do if the CableCARD activation screen does not display when I turn on my television?
Check whether the CableCARD has been removed from the card slot in the TV.
Ensure that the CableCARD is properly plugged into the DCR slot.
If it has been removed or it is not properly plugged in, try to reinsert the CableCARD into the card slot in the TV or DVR.
If the activation screen does not appear within five minutes, contact Verizon.
Note: Make sure to write down the CableCARD ID# located on the back of the card so that you will have it available when you contact Verizon. You may have to provide this number for troubleshooting purposes.
Why can't I create DVD copies of certain programs delivered through my CableCARD?
This means that the content you are trying to copy is protected to prevent or limit copying. FCC regulations for copy protection of digital content allow programmers to determine which content can be copied by end consumers, and how many times.
There are several levels of protection that may have been added to the content:
No more copies
You can only copy those programs that do not have copy protection applied, or are identified as "copy freely" or "copy once."
What should I do if my CableCARD does not work?
Contact Verizon. The agent will assist you to fix the problem or determine if your CableCARD needs to be replaced.
Why has the TV or other device connected to my CableCARD suddenly lost access to certain Fios channels?
To continue to enhance and maintain the Fios TV network, Verizon occasionally launches a maintenance release or network upgrade which could impact your access to certain channels via a CableCARD connected device.
If you use an MPEG4 compatible TiVo® DVR or other device to access Fios TV, you should not be impacted. If you experience channel access issues with a CableCARD connected device, you should first ensure that your device is MPEG4 compatible before contacting Verizon.
Please check with your device manufacturer to confirm compatibility with MPEG4 digital video delivery.
If you have questions, please contact us at 1-800-Verizon (1-800-837-4966) to discuss your equipment options.