Unlock my device
Your wireless device will either be locked or unlocked. A locked device only works with a Verizon SIM card on Verizon’s network. Explore the following topics for answers to some of the most common questions regarding locked devices.
Beginning on 7/23/2019, devices purchased from Verizon are locked for 60 days from the date of purchase. This policy applies to new and existing customers and customers porting their service to another carrier. The device locking policy also applies to:
- Devices purchased at full retail price or on a device payment agreement
- Device purchased on a device payment agreement and paid off prior to the 60-day requirement
- Verizon service canceled while device is locked
- If you’re porting out service, your device remains locked until the 60-day requirement has been met
Visit our Customer Learning Portal for even more training and resources related to Verizon Business products, systems and tools.