Get eSIM support
How do I activate a device with eSIM?
Activating service is easy. Just make sure you have access to a Wi-Fi connection and follow the steps below to get started.
- If you're new to Verizon, you can sign-up for Verizon service by calling the Verizon business sales team at 1.888.789.1223.
- If you already have Verizon service using your device's physical SIM card, you can port this number over or add a new service plan and new number to your eSIM through the My Business portal. Alternatively, you can contact us at 1.800.922.0204 to add service to your eSIM.
- If your company is new to eSIM and uses a Mobile Device Management (MDM) solution, check with your MDM provider to make sure your security settings are ready to enable eSIM usage.
2. If you ordered a new device, we’ll get your device shipped out to you as soon as possible.
3. When you receive your device, you may need access to a Wi-Fi connection in order to activate your new device. This could be a home or work network or a mobile hotspot connection.
- For upgrade orders, you will need to call Verizon at 877.807.4646 when you’re ready to move your line to your new phone.
4. Select your device type to complete the eSIM line activation. Step-by-step activation instructions are provided below for each manufacturer.
Step-by-step activation instructions
Follow these steps for the following device(s):
- iPhone SE (3rd Gen), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
- Apple® iPad (9th generation), iPad mini (2021), iPad Pro 11 inch (3rd Generation), Apple® iPad®Pro 12.9 inch (5th Generation), iPad mini (5th generation) and newer
Is your old device using eSIM? You can easily transfer this eSIM to a new device using iOS Settings. Learn more here.
Follow these steps for the following device(s):
- iPhone XR/XS or newer and iPhone SE (2020) or newer running iOS 12.1.2 or later.
- iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation) iPad Air (3rd generation), iPad (7th generation), iPad mini (5th generation) or newer.
Is your old device using eSIM? You can easily transfer this eSIM to a new device using iOS Settings. Learn more here.
Follow these steps for the following devices:
- Pixel 4
- Pixel 4 XL
- Pixel 4a 5G UW
- Pixel 5
- Pixel 6
- Pixel 6 Pro
Note: To enable dual SIM using eSIM on one of the qualifying Pixel phone models above, please verify that your device is unlocked.
- Pixel phones purchased from Verizon can be activated with another Verizon line at any time.
- Pixel phones purchased directly from Verizon are unlocked 60 days after purchase for use with other carriers. See more on Verizon’s unlock policy.
- For Pixel phones purchased from another carrier, refer to the lock policies for AT&T, Sprint or T-Mobile.
1. Get Verizon service for your device with eSIM by calling Verizon or visiting the My Business portal.
2. If this is a new line of service, you may skip to step 3. If you are upgrading from an old device, transfer your Verizon service to your new device. Call 1.877.807.4646 from any phone and follow the instructions.
3. Power on and set up your device. Connect to Wi-Fi.
4. On your Pixel device, go to Settings > Network & Internet > Mobile Network. Tap the plus sign (+) next to Mobile Network.
5. On the next screen, select Download your SIM instead?
6. Display the QR code on a separate device, then scan the provided QR code using your device's camera.
- The QR code will only work if you have placed an order for service through Verizon. See step 1.
7. Wait for the device to display the Activating Verizon screen.
- Note: Allow up to 5 minutes for the device to activate and signal bars to show on the device.
8. From the Verizon is active screen, tap Done to complete activation. Begin using your new Verizon service.
Overview: The Samsung Galaxy A54 5G is the first Android eSIM primary activation device. The Galaxy A54 5G has a physical SIM tray and will not ship with a pre-inserted physical SIM card. Verizon business customers will be offered a choice to activate with eSIM or pSIM. The Galaxy A54 5G eSIM will activate on IMEI 2. If pSIM is selected the device will activate on IMEI 1.
Also, new with the Galaxy A54 5G, is the process to complete the upgrade to the Galaxy A54 5G. An authorization code is newly added to activate later orders.
How to Activate your Samsung Galaxy A54 5G Phone
A. To activate a Galaxy A54 5G purchased from Verizon.
pSIM Activation:
1. Get Verizon service for your device with eSIM by calling Verizon at 1.877.807.4646 from any phone and following the instructions or by visiting the My Business portal.
2. When accessing the My Biz Portal, follow the My Business workflow
Note: The device defaults to eSIM activation selection unless <Change>
3.
4. Remaining flow follows the standard order process selections.
5. Ensure that the pSIM is included in the device
6. Power-on the Galaxy A54 5G and follow the Setup Wizard Prompts
7. pSIM is selected - device will activate with Power-on
eSIM Activation:
8. If <Change>
B. To activate a Samsung Galaxy A54 5G purchased from an alternative retailer and not from Verizon (BYOD-bring your own device):
- Verify that your device is unlocked. Refer to the lock policies for AT&T, Sprint or T-Mobile.
- Power on and set up your device. Connect to Wi-Fi.
- Get Verizon service for your device with eSIM by calling Verizon at 1.877.807.4646 from any phone and following the instructions or by visiting the My Business portal.
- Go to
and either input IMEI or IMEI (eSIM) for direct eSIM activation - When accessing the My Biz Portal-My Business workflow - You can enter IMEI 1 or IMEI 2 “eSIM” to initiate eSIM order. pSIM choice is still available, but only if IMEI 1 is selected
Enter IMEI 1:
- Order New SIM ⇒ Will trigger a pSIM order and activate on pSIM
- Existing pSIM in hand ==> Will activate on pSIM
- I have an eSIM ⇒ Will activate of eSIM
If pSIM is selected - Device will activate with Power-on
Enter IMEI 2 - Only Activate on eSIM is presented
IF eSIM is chosen, then the device will be set up and activated via eSIM. Here is the screen sequence view after successfully completing order submission after you power-on your device.
C. Upgrading to Samsung Galaxy A54 5G purchased from Verizon
- Get Verizon service for your device with eSIM by calling Verizon at 1.877.807.4646 from any phone and following the instructions or by visiting the My Business portal.
Select <Manage> | <Device> | Upgrade 
- Follow remaining standard process to complete the order
- New device order is shipped from the fulfillment center. If pSIM is selected it will include pSIM in the shipment. If eSIM is selected a pending order is created and an eSIM profile is reserved.
- When the new Galaxy A54 5G device is received, turn on the device, navigate through the Setup Wizard and connect to WiFi.
- You will receive a confirmation code on the existing old device, and enter it into the new device (Activation Code prompt). See Image of Confirmation Code Entry Screen
- eSIM profile is downloaded automatically and Galaxy A54 5G device activation will be complete.
- If pSIM is selected, the device is activated on pSIM
Follow these steps for the following device:
- Motorola razr (2020)
See Motorola razr resource guide - motorola razr - Activate / Set Up Device
Learn more about eSIM and dual SIM.
An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert. Simply turn on the new device, connect to Wi-Fi, and follow the on-screen instructions to complete the activation.
Like a traditional SIM card, the eSIM stores data that is needed for your device to connect to and use the Verizon network.
At this time, Wi-Fi is required to complete most eSIM activations. Impacted customers have a few options based on the device model.
- For all iPhone 14 models, the customer may activate eSIM without a Wi-Fi connection. Select “Continue Without Wi-Fi” from the Wi-Fi selection screen to complete the eSIM activation.
- For older iPhones & iPads, If the toggle is available for the device in My Business portal, select “Physical SIM” during the device order flow. The SIM will be shipped separately from the device in the order box and need to be inserted manually by the customer.
- If this toggle is not available, please contact Verizon Support after the devices are shipped to have a new physical SIM card shipped separately.
If you signed up for service, first check for an email sent to your account single point of contact/point of contact (SPOC/POC) for the activation instructions. It can take up to 15 minutes for your phone to connect to the Verizon network for the first time. Please don't attempt to activate service again while waiting to connect to service.
After 15 minutes, if you did not receive instructions or activation has not completed, scan the code below.
Note: This QR code is only valid for pending orders and select devices. If you need to restore a factory reset SIM, call Verizon Support or for a new line of service, see step-by-step instructions
Note: If the device and/or line of service was ordered more than 30 days prior to activating, contact Verizon Support to re-initiate the eSIM activation for the device.
If the eSIM is a second line set up in Dual SIM mode, see “I want to activate a second line on my phone, but it’s not working or blocked.”
The QR code is required for Apple iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and iPad mini (5th generation).
eSIM activations are subject to any carrier lock policies, the same as physical SIMs. Learn more about Verizon’s SIM lock policy here. If a device is locked, Dual SIM activations (two lines on one phone) will be blocked if the lines are from two different carriers (e.g., AT&T and Verizon). Contact the carrier that the device was purchased from to escalate the SIM lock issue.
If you have ordered a new device from Verizon with eSIM activation, the SIM will automatically be transferred upon activating the new device. For all other scenarios, contact Verizon support at 1.800.922.0204 to move an eSIM line from one device to another. You will need the IMEI (International Mobile Equipment Identity) for the new eSIM-capable device.
If the change of device is prompted by a lost or stolen device, make sure to alert your account manager and Verizon.
If the eSIM has been removed from a device, you must call Verizon support to have the eSIM restored. Once the eSIM restore is triggered, users may need to scan the eSIM Activation QR code provided via email, based on the device model. Contact Verizon at 1.800.922.0204.
Note: A QR code is required for Apple iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and iPad mini (5th generation).
At this time, Verizon offers a selection of devices that support physical SIMs; however, it’s been predicted that by 2025, there will be 2 billion eSIM-enabled devices globally as eSIM enables increased security and an improved customer experience. We encourage customers to start adopting updated policies to support eSIM devices in their fleet.
A dual SIM with an eSIM opens up many possibilities that were unavailable with only a physical SIM. For example:
- Having two phone numbers and two different plans tied to a single device such as a personal line and business line or primary and backup carrier
- Being able to have a data plan on a foreign carrier while traveling abroad without swapping SIMs
Dual SIM, also referred to as dual SIM, dual standby (DSDS) is an option available on select smartphones, such as iPhones XS/XR and newer. This capability allows a user to have two lines of services on the same device, both active for calls and one active for data usage.
Historically, DSDS was enabled with one line on a physical SIM and the second on an eSIM. With the launch of iPhone 13, Apple enabled the use of two lines both on eSIMs.
In the case of dual SIM, eSIM is a component/method of activating the lines of services.
Yes, you can combine two separate phone numbers onto a single dual SIM device with an eSIM, including:
- Two numbers that are on the same account
- Two numbers that are on separate accounts
- One personal and one business number
To make changes to your personal line, you'll need to verify that you are authorized to do so when you contact us. To make changes to your business line, contact your company's single point of contact (SPOC) to make sure your company supports the dual SIM with an eSIM feature.
First check if your device is carrier locked. If the device is locked, dual SIM activations will be blocked if the lines are from two different carriers.
To check on an iOS device, follow these steps:
- Go to Settings > General > About.
- Scroll down to the bottom and find “Carrier Lock.”
- If it says No SIM restrictions, the iPhone is unlocked and you’re free to activate a second SIM on any carrier.
- If it says SIM locked, the device may be locked to the carrier from which it was purchased. For devices purchased from Verizon, learn more about the Verizon device lock policy here. If your device is still locked 60 days from purchase, contact Verizon support for more information.
With the launch of the 2021 iPads, Apple enabled a different version of dual SIM support–dual SIM, single active (DSSA). This differs from the experience on smartphones because only one SIM can be used at a time. If both physical SIM and eSIM lines are set up on a compatible iPad, users must toggle between the lines of service using the device settings to select the active SIM for data usage.
Alternatively, smartphones using dual SIM, dual standby (DSDS) can have two lines active at the same time.
A multi-SIM device is eligible for any Verizon Device Protection option that includes insurance (e.g., Verizon Mobile Protect*, Verizon Mobile Protect Multi-Device*, Total Equipment Coverage, Wireless Phone Protection, Verizon Protect**, Verizon Protect Multi-Device** or any of the business device protection options that include Wireless Phone Protection) based on the SIM (and associated mobile number) that is enrolled. Coverage for a multi-SIM device requires that the enrolled mobile number generates usage (call. text or data on the Verizon network; Wi-Fi does not count) on the multi-SIM device. If two lines of service are activated on the device, only one device protection plan can be used.
Mobile Device Management (MDM) policies may block the use of eSIM on enterprise devices. With iOS 16, eSIMs can be automatically installed on iPhone during setup. eSIMs should be automatically installed when activating your iPhone over Wi-Fi or cellular. Because eSIMs are automatically installed during device activation, there is no need to use MDM to install eSIMs during initial device setup.
If issues persist, business customers need to contact their MDM provider to make sure the security settings are set to enable eSIM. Validate that the ‘AllowESSIMModification’ restriction is set to Y.
Apple will provide updates and training for MDM vendors on how to enable eSIM in accordance with corporate policies.
For iPhone 11 and newer, users can transfer their line on an eSIM to another device that is iPhone 12 or newer through the iOS settings. To see the step by step instructions see this page.