Verizon Small Business: Aniello's Story
Up until about six years ago, the Cocoa Exchange was a commercial building. When the building was renovated, the contractor wanted to include every amenity possible, so they installed cable. At the time, it was the best thing around. But that technology got old pretty fast.
Whenever something goes wrong, the building manager gets the first call. I noticed that I was devoting a lot of time to complaints about telecom services.
First of all, people weren't happy with the service itself the Internet was slow, the TV service wasn't reliable enough. They were even more upset when they stayed home from work for a service appointment and the provider was late. Sometimes they never showed up.
Of course, the owners turned to me. I felt it was my obligation to provide another option.
So I did my research, looking for the quality and reliability that could keep my tenants happy. And I learned a few things. With FiOS, each unit in my building has a dedicated line that goes straight to the Verizon service center. So even when everyone's at home at night on the Internet, the service doesn't slow down.
Once Verizon came in with their steady, reliable service, the complaint calls slowed down. So did the calls about late repairmen, because Verizon shows up on time. Thanks to Verizon, I've taken two things off my plate and can devote more time to bigger issues in the building. And everyone's happier, which is why I'm here in the first place.
New York, NY
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