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IBM and Verizon Business to collaborate on 5G and AI solutions at the Enterprise Edge
Verizon and IBM to work together on 5G and MEC co-innovation. The first solutions to be aimed at helping improve industrial quality, availability and performance.
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How to Integrate AI Into Your Customer Retention Strategies Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! How to integrate AI into your customer retention strategies,Author: Nick Reese,As your company looks to digitally transform its operations, one potential trap is to focus all of your attention on sales and marketing. The attraction seems obvious—why not use the latest technology to attract new customers? The answer is you should—just don't forget about your current ones. This is where customer retention strategies come in. By harnessing the power of artificial intelligence (AI) and machine learning, you can significantly improve the customer experience so that you can take the steps required to keep more customers happy for longer. This is important because it can be much more cost-effective to grow your business by focusing on increasing revenue from your existing customers. What is customer retention?,Customer retention strategies are designed to reduce the number of lost customers, with a goal of keeping as many customers as you can for as long as possible before they churn. Here's why your customer retention rate should be one of your most important key performance indicators:,You can improve your customer retention rate in many ways. For example, a generous loyalty program, marketing programs geared toward existing customers, an impactful brand, responsive customer support and a positive customer experience all have a role to play in keeping customers around longer. The role of AI in improving your customer retention rate,Each customer activity across your organization—sales, marketing, billing and support—creates data that can be used to determine more effective customer retention strategies. This is where AI comes in. AI can help as they engage with your website, brick and mortar locations, customer support staff, mobile apps, social media accounts and more. It can identify shopping patterns through purchase history, along with customer intent from the words they use in chats and emails to your customer support. In doing so, AI can leverage advanced analytics to uncover customers at risk of churn due to their lack of engagement with your marketing, a drop-off in product purchasing, disengagement with your subscription services or any number of other indicators. AI can then help you identify cohorts of customers that tend to defect, helping you know exactly who you need to target using customer retention strategies. It can also help you classify and prioritize customer support by helping you identify customers who are likely to defect due to a service issue, giving you the opportunity to elevate their call to higher-trained staff. Examples of AI-powered customer retention strategies,To effectively use AI to improve your customer retention rate, you need two key pieces of information. The first is data: Your AI model will need historical data to best identify the differences between customers that churn and those that don't. It can then create a likelihood score that indicates if a customer will churn. Next, you have to use those scores to identify which specific customers are likely to churn and why. This allows you to proactively reach out to customers with an action (perhaps one that the AI indicates) that will reduce churn. Better yet, automation can often execute the action itself, allowing you to reduce churn at scale. Here are a few ways AI can be used to power your customer retention strategies:,Where to start with AI,AI isn't the future; it's the here and now. However, implementing AI isn't quite as easy as adding a new app or software. Here are some tips on how to start integrating AI into your customer retention strategies:,AI can help you keep customers happy and coming back for more—all at the level of speed, scale and intelligence that's required to meet the needs of today's business. Learn more about how Verizon can . If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreOne Talk: Business Phone System and Plans
Have a question about how One Talk can work for your business? Chat with an expert now! Get the full-featured, mobile-first phone solution designed to meet the needs of how and where you do business. One Talk is a business-grade solution that lets you call, collaborate and connect wherever business takes you. Built on our cellular network, One Talk accommodates today's hybrid and remote teams and their preferred devices. To make and receive calls, employees can use mobile phones, tablets, desktop computers and desk phones. Verizon's reliable network is awarded for Wireless Network Quality, 31 times in a row, by J.D. Power.* Plus, One Talk gives you crystal-clear calling and greater security. Add a second line with enhanced calling features to your existing devices and keep your employees productive and connected. Access a suite of 50+ business calling features to help improve collaboration and responsiveness for your team. Professionally greet your customers and help them quickly reach the department or person they need to speak with. Take advantage of multiple options for routing calls or text messages to enhance communication with customers, partners, employees and more. Easily connect business- and employee-owned smartphones, tablets and computers to the One Talk service via the app. Access 50+ calling features to help your employees be more productive. Help deliver an exceptional customer experience by reducing unanswered calls with features like Automated Receptionist. Plus, One Talk displays your business number so customers know who's calling. Deploy a streamlined communication solution that lets your team make and receive calls on their preferred devices–in or out of the office. Easily install and get employees up and running quickly with an intuitive service that's built for your business and its evolving needs. Plus, the new 4G LTE desk phones work like a mobile phone and don't require an internet connection. Learn why Frost & Sullivan recognized Verizon as bringing value to businesses with mobile or hybrid workforces. ESG explains how businesses are unleashing the smartphone's vast potential as a transformative tool for business communication and collaboration. Help keep your organization and employees connected almost anywhere. For more information, read the or call 1-833-966-2827,Easily and efficiently engage with your customers via text with an all-new, AI-powered solution. Switch to Verizon and bring the power of 5G to your business. Discover the power of Verizon calling solutions for Microsoft Teams. Enhance productivity with one platform, one experience and many options for teamwork. Choose from an array of desk phones, including the nation's first cellular desk phones. One Talk is available to any (new or existing) Verizon Business customer in the domestic US–regardless of business size, type or location. One Talk can be used on mobile devices from Verizon or any other mobile carrier as well as tablets and computers. One Talk is supported by smartphones, tablets, computers and Verizon One Talk desk phones. . One Talk starts at $15 per line, but a One Talk representative will work with you to customize a package that meets your business needs. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreChoosing the Best Phone System for Your Business
How to choose the best VoIP provider for your business,You've done your research. You know that a business Voice over Internet Protocol (VoIP) system is an efficient, simple and affordable communications option that can help keep your growing business competitive. And you've decided to make VoIP part of your operations. Now you have another decision to make—which VoIP service provider to partner with. There are many VoIP solutions out there, but not all are created equal. When choosing the best VoIP service for your small business, you want to make sure you're getting a solution that meets more than just your calling needs. Here are a number of things you should consider when evaluating VoIP solutions and providers. Reliable VoIP needs a reliable network. A good VoIP solution starts with a strong foundation. Because VoIP calls are routed through the internet, it's critical that your VoIP solution runs on a network that gives you reliable connectivity and coverage where you need it. You should never have to worry that you're missing important communications because you can't trust your network. Your VoIP system should grow with you. One of the best benefits of a VoIP solution for small businesses is that it is scalable. A complete VoIP solution should be able to easily expand as the number of users changes. Adding new lines or devices—or even locations—should be virtually effortless, and not cause any disruption to your operations. Competitive features can help create better experiences. Your customers have come to expect a certain level of service from the companies they do business with. When they call a business, they expect to reach someone who can help them—and they don't like to wait. So your VoIP solution should come with a rich variety of business features that can help you operate more like a bigger business without costing a lot. Features like automatic call forwarding, seamless call transfer between devices, virtual receptionists and more that make it easier for your callers to quickly connect with the person best suited to help them. Not to mention features like visual voicemail, virtual meeting rooms and personal phone directories that make it easy for your employees to do their jobs. VoIP should make your job easier, not harder. An efficient communications solution should allow you to monitor, fine- tune, streamline and manage your network assets. And you should be able to do it all easily. If you don't have a dedicated IT department, or if your IT resources are just stretched thin, you want to make sure that your VoIP solution won't create a management headache. Look for a solution that comes with an intuitive web-based management system, so you can stay in control of your communications from where you're working. Customer support should be available when you need it. A good VoIP solution should be easy to manage and deploy. But in times when you could use a little extra help, you need a comprehensive VoIP solution that comes with access to professional support throughout the design, implementation and management phases. You need your communications system to work around the clock, so it's only fair to expect that your VoIP customer service does, too. The bottom line. The communications system you choose for your business will play a pivotal role in building relationships with your vendors, partners and customers—and those are the relationships that will determine how successful your business can be. So you need to partner with a service provider that will help you strengthen those relationships at every turn. Many small businesses have put their trust in Verizon because of our proven ability to deliver effective . We continually invest in our VoIP network, and we have the expansive reach your growing business needs. Verizon ,* our VoIP business solution, offers more than 30 features—including Auto Attendant, Hunt Group, Extension Dialing and more—to help you control your communications, improve customer experiences, streamline your business and simplify your day-to-day. By choosing the right VoIP solution, you're taking the first step toward a productive and competitive future for your business. So you need to make sure you choose a provider that has the experience, reach and range of services that will support your growth. * Business Digital Voice is available in select areas of nine states and the District of Columbia. Tell us about your business, then meet with our professionals to ask questions, get advice, or obtain a quote. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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