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Save with some of our best product, device and solution deals for your business. Plus, additional promotions may apply. Save with some of our best product, device and solution deals for your business. *Available to new customers on initial online purchase only. Terms apply. +Limited time offer for select Fios plans with a 2-year term. Save with some of our best product, device and solution deals for your business. Plus, additional promotions may apply. Save with some of our best product, device and solution deals for your business. *Available to new customers on initial online purchase only. Terms apply. +Limited time offer for select Fios plans with a 2-year term. Qualifying customers may be eligible for a special offer of 20% off and 4 months free on ADP® Services when activating a new line of service on select Verizon Business Unlimited 5G plans. Offer ends 12.31.2024. Wireless deals,New line & select Business Unlimited plan req'd. Switch and get a free 5G phone. Up to $1,200 in value. With a select trade-in and Business Unlimited Pro plan. Online only. Perfect. Just check to see if they're compatible with our network, then shop plans. Also, save $600 when you switch to Verizon & bring your smartphone & number. Qualifying Business Unlimited 5G customers may be eligible for 20% off plus 4 months of ADP Payroll and HR Solution Packages for free. Internet deals,Don't think about your business internet again. Switch to select Fios Business Internet plans with 2-year term and get up to an $800 Visa® Prepaid card. Plus, get a router on us. With select plans; Select router w/payment plan. Terms apply. Limited time offer. Powered by 5G Ultra Wideband, Verizon 5G Business Internet is available in select locations. Choose the right speed for your business needs and lock in your price for 10 years. No long-term service contract required. Bundled deals,Bundle Fios Business Internet and Business Digital Voice (VoIP) and get an $85 phone credit. Plus, up to a $800 Visa® Prepaid card with select plans. Two-year term required. Offer ends 3.31.24Save $30/mo when you bundle a qualifying LTE Business Internet or 5G Business Internet plan with a Business Unlimited smartphone plan. To give back to those who serve, we offer military discounts on select plans to small business owners who are current service members or veterans. Offers available to new business customers only, subject to credit review. Not available in all areas/locations. Depending on speed tier purchased, promotional pricing for Internet and voice guaranteed for 12 consecutive months ($10 increase starting month 13 with 2 year contract), or 24 consecutive months ($10 increase starting month 25 with 2 year contract), or 36 consecutive months ($10 increase starting month 37 with 2 year contract) or 60 consecutive months ($10 increase starting month 61 with 2 year contract) (60 month guarantee not available in all areas where Fios is sold) subject to continuation of qualifying products; price guarantee applies to base monthly rate only; excludes optional services and equipment charges; prices subject to increase thereafter. With no annual contract, price increases to then current market rate subject to the applicable guarantee period. Select installation charges may be waived. Additional charges apply for inside wiring and/or other installation services. $49 activation fee may apply. Offers may be fulfilled via bill credit(s); other taxes, fees & terms apply. for a 2 year contract: 35% of base monthly charges for unexpired term. 2 year term automatically renews at then-current term rates unless canceled within 30 days prior to or 60 days after the term is renewed. (MBG) is available with 2 year contract only and requires cancellation within 30 days of installation; excludes subscriptions, per minute usage, labor/material charges in excess of standard installation and month-to-month service plans, including Fios TV service. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Phone equipment purchase required with VoIP, starting at $85. Equipment must be returned within 30 days of cancellation. Equipment restocking fee may apply if order is canceled or service is terminated within 30 days. MBG and/or promotional offers do not apply to service ordered for temporary, short term or special events. is valid for 5 business days and is an estimate based on current pricing, promotions and taxes that are subject to change. Quote does not include additional charges for nonstandard installations. Verizon Wi-Fi available in select areas with qualifying packages. Software limitations and other terms apply. Visit business.verizon.net/wifi for details. Wired speeds advertised. Wired & wireless speeds vary due to device limits, multiple users, network & other factors. See for more info. Service availability varies. Usage charges apply on basic line. Activation fee of $49 may apply based on speed tier purchased. Wireless Verizon Router is available for$399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Backup battery available for Fios voice services & E911. VSB not available with 2048/2048 Mbps Internet (2 Gigabit Connection). Pricing for BDV line(s) with the Fios bundle: For speeds 200/200 Mbps and higher: the first BDV line is available for $20/mo. and $25/mo. for each addl. line. Pricing reflected in the cart. No annual contract required. $49 activation fee may apply. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Business Digital Voice requires phone equipment purchase starting at $85.00. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Basic Internet will be provisioned at our fastest speed available at your location of up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10-15Mbps based on VZ line qualifications requirements. For new and existing Fios Internet or Basic Internet customers on select plans. May not be combined with all offers. $5/mo. discount begins when you sign up for Auto Pay (ACH or debit card only) & paper-free billing (registration on required). $5 discount will be applied each month as long as auto pay and paper-free billing stay active. Offer available on select IP Phones with purchase of a new Fios Internet and Business Digital Voice bundle with a two year agreement. Fulfilled via bill credit. Taxes apply. Limit one discount per phone model. Restocking fee may apply if canceled within 30 days. Available to select customers in select areas only. Offer ends 3.31.24. Available only to Fios Internet customers on the Gigabit Connection plan (up to 940/880 Mbps) or 2 Gigabit Connection plan (up to 2048/2048 Mbps) where available. Qualifying customers will receive a monthly bill credit for the applicable monthly router rental fee for as long service with qualifying plan is on the account. Promo credits end when eligibility requirements are no longer met. If your Fios service is cancelled, you must return the Fios router subject to Verizon's standard return policy. Offer for new business customers in select areas only who sign up for qualifying Fios internet service with a two year agreement (subject to credit review) and who terminated their prior internet service and incurred an early termination fee (ETF). To redeem offer, you must email documentation of the ETF from your prior service provider w/in 30 days after receipt of final bill. Offer fulfilled via a bill credit to your Verizon account in the amount of the billed ETF, up to $1,500. Credit will be issued starting after 30 days of service, and will appear on your Verizon bill within 2-3 billing cycles. You remain solely responsible for paying the ETF to your prior service provider. Offer is non-transferable, has no cash or refund value, and may not be combined with all offers. Other terms apply. Offer ends 3.31.24. Businesses who sign up for qualifying Fios Internet with our mid-tier or high-tier speeds with a two-year agreement will receive a Visa Prepaid Card, with the Visa Prepaid Card amount based on speed tier purchased, as follows: (i) $100 Visa Prepaid Card for Fios 500/500 Mbps Internet; or (ii) $500 Visa Prepaid Card for Fios 940/880 Mbps Internet (Gigabit Connection) or 2048/2048 Mbps Internet (2 Gigabit Connection). May only be combined with select offers. Only available in select locations, including the Philadelphia metro area, parts of New York state and parts of central Massachusetts. Call or visit the website to confirm availability. Visa Prepaid Card is issued by Pathward®, N.A. Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, fees may apply. Terms and conditions apply. This optional offer is not a Pathward product or service and Pathward neither endorses nor sponsors it. Must register for card online and keep qualifying Verizon service for 60 days from install, with no past-due balance 65 days from install. Card mailed within 90 days of install date. Limit one card per account. Other card terms and conditions apply. Offers end 3.31.24. Businesses who sign up for qualifying Fios Internet with our mid-tier or high-tier speeds with a two-year agreement will receive a Visa Prepaid Card, with the Visa Prepaid Card amount based on speed tier purchased, as follows: (i) $400 Visa Prepaid Card for Fios 500/500 Mbps Internet; or (ii) $800 Visa Prepaid Card for Fios 1 Gig Internet (940/880 Mbps) or Fios 2 Gig Internet (2048/2048 Mbps). May not be combined with all offers. Not available in all locations, including the Philadelphia metro area, parts of New York state and parts of central Massachusetts. Call or visit the website to confirm availability. Visa Prepaid Card is issued by Pathward®, N.A. Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, fees may apply. Terms and conditions apply. This optional offer is not a Pathward product or service and Pathward neither endorses nor sponsors it. Must register for card online and keep qualifying Verizon service for 60 days from install, with no past-due balance 65 days from install. Card mailed within 90 days of install date. Limit one card per account. Other card terms and conditions apply. Offers end 3.31.24. Offer available to new and existing business customers in select areas only who sign up for both: (i) a qualifying Fios Business Internet plan & (ii) a qualifying Verizon Wireless Business Unlimited plan (eligible smartphone required, device payment purchase or bring your own device). Existing customers are eligible with Fios Business Internet plan upgrade or Business Unlimited plan upgrade or a new line, as applicable. Customers with Fios Gigabit Connection (speeds up to 940/880 Mbps) or Fios 2 Gigabit Connection (speeds up to 2048M/2048M), where available, and Verizon Wireless Business Unlimited Pro plan (at least 1 line) are eligible for a total credit of $80/mo, all other combinations of service plans are eligible for a total credit of $40/mo. Offer fulfilled as a credit of $20/mo. or $40/mo. each to your Fios and Verizon Wireless bills, for a total credit of $40/mo or $80/mo as applicable. Credit is fulfilled at an account level and only one promotional credit per account. Discounts are applied once both services are activated. All discounts apply as long as Verizon provides & business maintains both services at the qualifying levels. Limited time offer. Offer available only to business customers who are new to Verizon and who sign up for a qualifying Fios Business Internet plan and a qualifying Verizon Wireless Business Unlimited plan. Existing Verizon customers are not eligible. One time $100 discount offer fulfilled as a bill credit to your Verizon Wireless account and will appear within 1-2 billing cycles. May only be combined with select offers. Limited time offer. $49 activation fee applies based on speed tier. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Verizon Basic Internet will be provisioned at up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10–15Mbps based on VZ line qualifications requirements. Availability subject to final confirmation by Verizon. Offer available to new and existing customers. Requires 2-yr term agreement. Includes unlimited direct-dialed voice calls to anywhere in the US. Selected activation and installation charges are waived. Additional charges may apply for inside wiring and/or other installation services. Additional Universal Service Fee, taxes and other charges apply. Call detail is not provided for unlimited calling. Offer available to new customers with 100 voice lines or fewer in select areas only, subject to credit review. BDV requires an existing Internet connection of 5Mbps or higher. $99.99 activation and $200 installation fees apply. Additional charges apply for inside wiring and/or other installation services. Phone equipment purchase req'd, starting at $85.00. Call detail is not provided for unlimited calling. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change.. $99.99 activation and $89.99 installation fees (first three existing TV outlets) apply. Additional charges apply for inside wiring and/or other installation services. $11.99/mo. HD set top box, franchise and regulatory fees, up to $8.89 Regional Sports Network (RSN) fee, $11.49 Broadcast Fee, other taxes and fees apply. Equipment shipping charge may apply. Program availability varies by location. Number of channels is approximation. High Definition (HD) TV with HD STB required for HD programming. Certain TV plans, Pay Per View (PPV) and Subscription or fee-based Video On Demand (VOD) are not permitted for viewing in restaurants, bars or other customer service areas. Channel lineup is subject to change and not all channels will be available at all times. Blackout restrictions apply. Month-to-month service without an annual contract required. Req. compatible device and Fios® TV. Content restrictions may apply. Fios Internet req'd for in-office use. Full channel access and DVR streaming require Fios Multi-Room DVR enhanced or Premium Service. Max. combined 5 simultaneous live TV streams and/or DVR streams per media server. Streaming of TV shows and movies On Demand included in your plan is available to all business customers. Streaming of rented/purchased TV shows and movies On Demand is only available to Private Viewing business customers. Requires acceptance of Terms of Service and Private Viewing conditions at . Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first. Wireless data charges may apply. Offer available to eligible and verified members of the U.S. military and U.S. Veterans in select areas with Business Fios Internet with a two year agreement, subject to credit review. Not available in all areas/locations. Upon military service verification through Veterans Advantage, eligible customers will receive a discount in the amount of $5/month for speeds up to 500M/500M; or $10/month for 940/880 Mbps and 2048/2048 Mbps (where available), for as long as that customer maintains qualifying Business Fios Internet service. Not available for month-to-month plans. Eligible customers must complete the military service verification process within 30 days of the order to get the discount. Available to businesses with 19 employees or less. Requires current Fios Business Internet service. Business Internet Secure licenses are sold in packs of 5, 10, and 25 with one license covering one device (laptop, desktop, smartphone or tablet). One license pack at a time per customer account. Prices are monthly and exclusive of taxes and fees. Terms and conditions apply. System requirements: Windows 7 and above; Mac OSX 10.9 and above; Android OS 5.0 and above, or Apple iOS 10.0 and above. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. 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Learn moreSupercharging Digital Collaboration for the Mobile Workforce
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Adam Holtby | Principal Analyst,The world of work has experienced many social and economic disruptions over the past few years. These disruptions have been further compounded by numerous business technology changes including the rise of artificial intelligence (AI), the transition to digital-first communication and collaboration, and the enabling of hybrid working at great speed and scale. Mobile is at the core of these changes, and the need to enable more mobile-centric work has become an important mandate for businesses across all industries. Embracing a mobile-centric approach to work requires businesses to address not just technological aspects and practices that guide how work gets done. Business leaders must remember that it is not just the locations people work from that have changed; the fundamental nature of work has also been subject to disruption. As more employees engage in work away from the traditional office, businesses must establish a technology and support infrastructure that enables, secures, and empowers every worker, regardless of their location. With the growing importance of digital and mobile-first channels for collaboration and engagement, businesses must swiftly adapt to meet evolving employee expectations. Failure to do so can result in tangible operational, regulatory, and financial ramifications. This mobile transformation journey is not one that businesses should walk alone. Recruiting the support of experienced digital partners will be instrumental to success. These partners must deliver the technical capabilities and expertise that businesses need to be successful. Solutions spanning mobile connectivity, mobility management, security, productivity, and collaboration will all be important instruments of success. Given the complexity of business mobile-centric initiatives, organizations should also look for partners that can help them navigate the tactical challenges they may face. Technical support programs, consistent engagement, and professional services will be pivotal elements of these partnerships. The data and insights discussed in this report are derived from the 2023 Business Mobile Collaboration survey, a collaborative study between Omdia and Verizon. In addition to being a fundamental element of modern work, mobility has evolved to become a vital enabler of business communication and collaboration. With its growing significance in modern business and digital experiences, there is a heightened demand to empower and enable a more mobile workforce. The 2023 Business Mobile Collaboration survey explored the role of mobility in modern organizations. The survey was structured to unearth the important communication, collaboration, and productivity trends driving business mobile initiatives in organizations of various sizes and across numerous industries. Digital capabilities are becoming increasingly important in empowering employees across the entire business, from back-office knowledge workers through frontline workers who are often closest to those consuming the products or services delivered by the business. Though information workers are often those most strongly associated with conversations around digital transformation, the reality is that true success comes from enabling as many workers as possible with transformative digital technologies, including mobile capabilities. Mobile devices and apps have the potential to transform work for every employee, so a focus on the entire workforce is vital when a business embarks on a mobile initiative. This is especially important when we consider the significant number of employees that occupy frontline worker roles. As Figure 1 shows, more than half the population of the total workforce are frontline workers. The proportion of frontline workers relative to information workers is even more pronounced in industries such as healthcare (63%), manufacturing (60%), and retail (63%). Because frontline workers make up such a large segment of the overall workforce, businesses have an opportunity to enhance operational efficiencies and transform frontline work by providing these workers with new digital capabilities. Mobile devices and apps are of particular importance to frontline workers because many of these employees operate away from a traditional desk and perform their duties across diverse locations. Ensuring that frontline workers have access to mobile capabilities that foster collaboration and enhance productivity becomes paramount. Mobile should not be a digital business capability limited to a select few or corporate VIPs; rather it should be democratized and made accessible to all employees, enabling widespread benefits across the organization. Source: 2023 Business Mobile Collaboration survey,Employees who are often the closest link between a business and those consuming its products and services. Includes retail, construction, healthcare sales representatives, manufacturing operators, etc. Employees who often work in centralized back-office roles and do not have direct engagement with customers or those consuming services the business produces (IT, marketing, HR, finance/accounting, etc)Source: 2023 Business Mobile Collaboration surveyAccording to the survey, 60% of the workforce currently use a mobile device for work purposes. This number is consistent across businesses in different industries and of all sizes. With such a substantial number of employees reliant on mobile devices, it is imperative for businesses to ensure that connectivity is seamless and that collaboration and productivity across these devices is optimal. A critical factor in achieving this goal is ensuring mobility is not an afterthought when it comes to businesses' application and workflow design. Mobile use cases must be at the core of the collaboration and productivity experiences that businesses are delivering to employees. Improving system access and usability across mobile is a crucial step in providing the best possible employee experiences. Our research also shows that employees across frontline and back-office operations are reliant on a diverse set of mobile devices and capabilities to get work done. This data shows that frontline and information workers have different preferences relating to the primary devices they would like to use for work purposes. 60% of the workforce currently use a mobile device for work purposes,The change in work styles and locations embraced by many employees over recent years has also brought about a more mobile and digital-first nature to the way people communicate and collaborate at work. As the data in Figure 3 shows, business leaders feel that making collaboration more seamless and compatible with hybrid work styles will deliver important benefits. It is evident that business and IT leaders see frontline and information workers benefiting differently from mobile collaboration capabilities. For frontline workers, improving task efficiency—which drives increased productivity—and customer service are the most important benefits identified. These benefits are aligned closely to the profile of frontline workers, specifically how these employees often work closely with customers in roles that often have clearly defined and often repeatable tasks. For information workers, the mobile collaboration benefits that leaders are looking to realize include improving access to business information and resources and advancing communication between internal employees. Again, these aspirations are closely aligned to the characteristics of information workers, who rely heavily on business information and resources and often work in centralized and sometimes siloed business functionssuch as IT, HR, finance, and marketing. It is important that businesses acknowledge there is no dominant universal benefit of improving collaboration; different employees will benefit in different ways. Communicating, and improving business understanding of, the diverse set of benefits associated with a mobile collaboration initiative is important to gain corporate buy-in and support but also to enhance adoption and utilization of the technologies that will ultimately support any initiative. What do you feel will be the most important benefit of improving mobile collaboration within your organization?,Note: n=300,Strategically, business leaders are looking for investment in collaboration tools to help improve operational efficiencies and employee productivity and to strengthen the relationships they have with customers (See Figure 4). Reducing costs was another important identified priority. Businesses often have investments in a diverse estate of different communication and collaboration capabilities that extend across fixed, mobile, and digital apps. Consolidation and rationalization here can help organizations reduce costs associated with communication and collaboration capabilities. What are the top strategic outcomes your organization is trying to accomplish through its communication and collaboration tools and services?,Improve operational efficiency,Improve customer interactions and relationships,Improve employee productivity,Omdia advises businesses to place mobile at the core of a communication and collaboration strategy going forward. Business use of mobile devices and collaboration capabilities via these devices is more secure than ever, and these technologies are also more readily accessible to different types of workers. This sentiment is shared by businesses, with the majority identifying that improving access to digital collaboration capabilities via mobile devices will be a priority over the next 18 months. In addition to improving collaboration, businesses are also prioritizing improvement of employee productivity across mobile. This underscores businesses' belief in the way mobile devices and apps are becoming key enablers of positive digital experiences. Generative AI is also poised to play an important role in this context, specifically in the way the technology will help improve how employees interact with productivity applications, including word processors and spreadsheet tools, many of which were not natively designed with mobile in mind (See Figure 5). Note: n=300,Advancing workplace mobility delivers productivity and employee experience benefits, but it also presents businesses with new challenges, notably around security. Our survey shows that, in addition to BYOD security, businesses also see connectivity as a significant challenge that will be important to overcome over the next 18 months.Improving understanding of employee productivity and ensuring effective communications across mobile are other notable challenges (See Figure 6). The focus on securing BYOD activity highlights the importance of businesses having a bimodal approach where both corporate and personally owned mobile devices can be effectively managed and secured. There is certainly a resurgence happening around BYOD. According to business leaders, BYOD is now the most popular provisioning and management model for smartphones, with just under half of organizations (44%) saying it will be the preferred approach going forward. This surpasses the 32% of businesses that would prefer a corporate-liable approach to smartphone provisioning and security. Despite the resurgence of BYOD activity, it is evident that organizations still have concerns over how to secure it. Help here, in the form of both new technologies and security expertise, will be important. What will be the most challenging aspect of mobile working for your organization over the next 18 months? (top four responses only),Securing an employee BYOD program,Ensuring employees have the mobile connectivity they need to work effectively,Ensuring employees can effectively communicate and collaborate across mobile,Understanding how productive employees are,Workstyle adaptations and a change in employee preferences to work in a more mobile fashion are also set to increase demand for mobile collaboration services. Just under half (43%) of business and IT leaders said they expect demand to increase over the next 18 months, and just 7% believe demand will decrease (See Figure 7). The increased investment many businesses have planned is indicative of the importance leaders are attaching to mobile capabilities and services in enhancing overall employee collaboration. Optimizing experiences across mobile has become of paramount concern for organizations. In addition to making collaboration more seamless and intuitive across mobile, businesses must also focus on optimizing processes and applications to align with mobile use cases. This is especially important for employee support processes, because being able to access and engage with technical and other support workflows is crucial. Additionally, and as more work takes place across mobile, it is important that mobility management and security tools become an important part of the new digital infrastructure being created by businesses. Having a unified way to manage and secure mobile devices and apps alongside a more traditional PC estate is one way in which infrastructures are evolving to become more mobile centric. Ensuring employees have seamless connectivity across different locations and devices is another important consideration. Businesses are recognizing the significance of establishing a cohesive mobile strategy that not only enhances collaboration but also optimizes processes, fosters security, and promotes seamless connectivity across the entire organization. How do you feel demand for mobile collaboration services will change in your business over the next 18 months?,Note: n=300,We also asked business and IT leaders what they felt the two top areas of impact would be should their organization decide not to invest in mobile collaboration capabilities. Respondents said that business operations and employee collaboration would suffer the most negative consequences. Just over half (51%) of respondents felt that business processes and working practices would be damaged, with 45% of respondents highlighting employee collaboration as an area of potential concern. The implications of overlooking and failing to act on the mobile collaboration opportunity extend beyond just strategic considerations; there are also financial and regulatory repercussions should businesses get things wrong. Almost two-thirds (63%) of respondents cautioned that their business would face financial or regulatory penalties if sensitive business information and communications were unsecured, via personal messaging applications, for example. In an era when employees can communicate via a diverse range of devices and apps, it is important thatbusinesses cater to employee collaboration preferences. Striking a balance between having robust security measures and delivering great employee experiences can be challenging, but it is crucial. If employees feel the collaboration experience delivered by their employer is suboptimal, they may resort to personal options that lack appropriate business governance and security. This poses a considerable challenge for organizations that need stringent oversight and governance controls over business communications for auditing purposes. This issue is particularly critical for businesses in heavily regulated industries, where failure to adequately govern employee communications has resulted in significant financial penalties being imposed. Which of the following would be most affected if your organization chose not to invest in mobile collaboration capabilities?,Note: n=300,Business processes & working practices,Employee collaboration,Customer interactions,Would your company face financial and/or regulatory penalties if sensitive business information and communications were shared on a mobile device in an unsecured way?,Note: n=300,The increased demand expected by businesses for mobile collaboration services over the next 18 months is also affecting strategic mobility investment plans. Our research shows that just 9% of businesses will look to decrease overall investment in workplace mobility, and 50% are looking to invest in new mobile collaboration capabilities. This is an encouraging finding, especially given the challenging global economic climate. Business mobile ecosystems comprise myriad technologies that collectively empower organizations to effectively manage, secure, and facilitate mobile work. As a more mobilecentric approach to work becomes more prevalent, businesses are focusing on investing in mobile capabilities that strengthen the overall digital infrastructure. Our research indicates that businesses are planning to invest in a combination of different mobile collaboration capabilities over the next two years. Capabilities including AI-based support agents on mobile, native mobile dialer and collaboration app integration, rich text communication services, and secure communications on BYOD are all investment priorities for businesses. Will external economic factors and/or internal financial factors influence your investments in workplace mobility?,Note: n=300,Plan new investment,Investment will stay the same,Decrease,The growing business interest in enhancing how mobile calling and messaging are more richly converged into collaboration apps is representative of a broader trend that is gathering momentum. Use of collaboration apps across PCs has accelerated at great speed and scale over recent years. Platforms such as Microsoft Teams, RingCentral, Zoom, and Webex have become important tools for employees that not only help them communicate better but also enhance how they interact with important work resources. However, integration between these in-app collaboration capabilities and native mobile features could be improved, specifically around calling and messaging. A lack of convergence here can damage employee experiences and expose businesses to security risks. Improving integration between these over the-top collaboration apps and native mobile calling and messaging capabilities will help make communication more seamless and accessible. Key benefits of this more converged communication and collaboration approach include:,Enable mobile AI-based customer/employee support agents,Seamless call transfer between native mobile dialer and collaboration apps,Rich text communication services (RCS, iMessage),Enable corporate communications on personal employee devices (BYOD),What is the primary metric/indicator you will use to track how mobile is affecting overall business collaboration? Showing top four of eight total response options,Note: n=300,Though it is crucial to have strategic aspirations and the necessary technology in place, it is equally important for businesses to establish appropriate measures of success to assess the effectiveness of their mobile collaboration initiatives. Surprisingly, 17% of businesses are not currently tracking the impact of mobile on overall business collaboration. Across the manufacturing and retail industries, the proportion failing to track progress is even greater: around a quarter of businesses currently have no measures in place. Among those organizations that do have some form of measure or indicator in place, employee productivity improvements and better communication between employees, customers, and partners are the most common indicators relied on. In order to comprehensively assess the progress of any mobile collaboration initiative, businesses will need to rely on a combination of quantitative and sentimentbased indicators. Employee experience and satisfaction, collaboration solution adoption and utilization, and collaboration across mobile are examples of indicators businesses are using to gauge success and potential improvement opportunities. Which type of partner/supplier do you feel is best suited to support your workplace mobility goals?,Note: n=300,(e.g. AT&T, T-Mobile, Verizon),(e.g. Microsoft, Google, VMware),(e.g. Presidio, Avanade),(e.g. CDW, TD Synnex, etc.),In addition to the opportunities, business mobile initiatives also present many new challenges. Adopting the support and expertise of experienced digital partners will be important to success. It is mobile operators that most businesses feel are best suited to supporting their workplace mobility goals. Mobile operators occupy a unique position in delivering the diverse range of mobile capabilities businesses need to become truly mobile centric. These capabilities span cellular connectivity options, mobility management, and security solutions; mobile productivity; and collaboration. The strong pull businesses have to mobile operators is also largely in part attributable to the priority attached to mobile network coverage. This is evidenced when we analyze the capabilities and criteria organizations prioritize when selecting a business mobility partner. Here, it is pricing, network coverage and quality that businesses view as the most important mobile partner capabilities. A partner's security and privacy competencies and capabilities, in addition to the strength of features and functionality of any solution, are other important criteria. It will be important for mobile operators to further strengthen business awareness around the mobile capabilities they deliver beyond just connectivity. In addition to mobile and security solutions, supporting businesses in converging collaboration capabilities around mobile will be important for mobile operators. What are your top two criteria for selecting a business mobility partner/provider?,Note: n=300,Work-style evolutions and changing employee demands have put mobile at the top of the digital agenda. Many employees now rely on mobile technologies, but business workflows and processes must evolve around mobile use cases. Businesses must become more mobile centric in delivering better employee experiences and improving operations. A cohesive strategy and putting mobile at the core of the new digital-first infrastructures businesses are building are vital. If the mobile solutions and programs offered by a business are suboptimal, employees will gravitate to personal and less secure options. The implications for organizations can be costly, especially when sensitive business communications are shared via unsanctioned communication channels. Businesses need to work with the appropriate solutions and leverage the expertise of partners that can help them navigate these risks. Employees are increasingly collaborating across a range of different communication options, including mobile devices, collaboration apps, and tethered phones. Improving integration across these different channels, especially native mobile and in-app capabilities, is important in improving employee experiences and strengthening a security posture. Omdia, on behalf of Verizon, developed, programmed, and fielded a custom online survey to explore the role of mobility in modern businesses, highlighting the important communication, collaboration, and productivity trends that are driving workplace mobility. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. 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Learn moreIoT Public Safety Use Cases: Driving Benefits for Emergency Responders
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Author: Phil Muncaster,Date published: November 7, 2025,What are the top Internet of Things (IoT) public safety use cases? How does IoT technology have a direct impact on public safety and emergency response communications?,Fundamentally, the internet of things is a network of intelligent, internet-connected devices which collect, exchange and display data. includes sensors and devices, as well as machine-to-machine systems to aid with critical, on-the-spot decision-making. These IoT tools can help predict incidents and help to guide incident prevention and planning efforts. IoT data can be analyzed and used to remotely control other devices or fed through to human users in the field. As the number of IoT public safety use cases , so does the productivity and efficiency of first responders across a variety of industries; from military and government, to transportation and state and local public safety. However, IoT for public safety only works as promised if supported by a powerful, reliable network. IoT for public safety is designed to utilize the right tools to get the best information to the right people as soon as possible. IoT public safety use cases are focused on driving efficiencies, improving decision-making and reducing harm through intelligent use of this near real-time data. New IoT public safety use cases are constantly emerging. The following trends are key to advancing the future of public safety and emergency response technology. One of the most crucial use cases of IoT for public safety is providing situational awareness during incidents or emergencies. Public safety answering points (PSAPs), responders on scene, incident command and other users with approved access to a situational awareness platform will take information feeds from the IoT devices (think cameras, carbon monoxide detectors, heat sensors, fire alarms) that can source near real-time data feeds to help inform rapid decision making. With a combined dashboard view, or Common Operating Picture (COP), this data can be aggregated, analyzed and turned into actionable information such as situational reports, then pushed out to first responders en route to support decision-making and help mitigate risk. Further data intelligence could be gathered by IoT devices such as cameras on responders who are at the scene, which can provide commanders with an enhanced, near real time view — as well as a useful data source for post-incident reports. , for example, if smoke is detected inside of a building. Additionally, cameras can help detect weapons outside of an office complex and automatically send a notification to the police of a potential incident. Public warning systems are yet another set of helpful IoT public safety use cases that aid in both broadcasting and response to large-scale incidents, such as a natural disaster. The public must be alerted as soon as possible. IoT sensors can provide an early warning system via link-ups with public displays, billboards, connected vehicles and smartphones. For example, as a hurricane approaches, data gathered from IoT devices and sensors can be collected by early warning systems to help with evacuation efforts. Roadside sensors with the ability to detect ground fog can be coupled with temperature gauges, dew point data and other factors to autonomously detect an area with low visibility. These inputs, combined with IoT software, can be programmed to automatically send alerts to flash go slow on digital signs on a mountainous road. Should a sensor detect a leak of carbon monoxide, gas pipes could be automatically cut off. This type of automated emergency response is yet another example of the benefits of using IoT for public safety. Optimizing IoT public safety use cases requires the right devices and back-end analytics software and infrastructure. But it's also vital to have a robust, reliable network to ensure there's no interruption to critical data flows. Look for network providers that can deliver:,Discover more about how can help reduce costs, drive efficiencies and keep your community safer. Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice,Verizon may wish to contact you in the future concerning its products and/or services. 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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
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