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Using Cloud Applications To Enhance EHR Access Business
Using cloud applications to enhance EHR access,Author: Megan Williams,With everyone seemingly using health apps on smartwatches and plenty of cloud applications supporting (EHRs), and (EMRs), why is your doctor's office still using a fax machine to transfer records? still use paper files and fax machines to exchange medical information. While that approach is effective, it is also inefficient, slow, and is increasingly seen as a roadblock to improved patient care. Despite the inefficiencies of using dated technology, health systems and providers still rely heavily on paper-based methods for exchanging healthcare information. There are a number of reasons for this state of affairs: many doctors' offices, hospitals, labs, medical imaging facilities, pharmacies, and medical providers have long suffered from using outdated technology, a lack of interoperability between systems, costly implementation and other Sometimes there simply is no other way of exchanging records with clinicians who might sit outside of a hospital network or sit between providers. Increasingly, healthcare cloud applications are helping to close the gap. The Health Insurance Portability and Accountability Act ( provides regulatory guidelines to secure healthcare information while in transit and in storage. This is often referred to as data in motion and data at rest. Cloud technology is transforming the way hospital systems, clinicians, medical specialists and providers are able to share and transfer patient sensitive data, by making digital versions of a patient's chart available (nearly instantaneously) with the added benefits of verifying authorized users releasing the patient information. EHRs facilitate the secure exchange, storage, and access to patient information by authorized users across the healthcare landscape. help support the delivery of efficient, integrated, high-quality healthcare. Cloud applications and EHR access,Applications in the cloud can support the exchange of clinical records across disparate systems, doing so in a secure and efficient manner. Medical applications can use health data standards to support interoperability (including , and ) to increase EHR access and security. Cloud based applications are often built from the ground up using these standards, increasing the ease that data can be seamlessly and securely shared across systems. The future of cloud applications,The potential of using cloud applications to is almost limitless, but one of the greatest and most immediate opportunities lies in the reduction of the use of traditional faxing. One simple example is eFax (a cloud-based application) that uses standards-based EHR access that can embed directly into electronic records to support communication between secure systems. This happens through application programming interfaces (APIs) that integrate faxes into the EHRs themselves—meaning facilities using cloud faxing can send, retrieve and even store faxes in their systems for easy access and for sharing within or outside their organization. eFaxes can help to cut back on the work required to locate paper files as well as the cost of keeping and properly disposing of hard copy files. Benefits of cloud applications,Across the board, cloud applications are shifting healthcare accessibility, improving EHR access and security, and helping to support interoperability. Modern solutions that align with the role faxing plays in healthcare communications can serve as an effective communication gateway—connecting organizations to the rest of the healthcare community and helping them improve care coordination, efficiency, and the overall patient and provider experience. Learn more about in the digital age of communication. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreStreamlined communications help Behavioral Perspective Inc. Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Choose your country to view contact details. Manage your account or get tools and information. Communication has never been a problem for Vita Olmsted. She's a straight shooter, and her communication style is direct and verbal. "I'm a talker," she said. "I will talk everybody through everything.",In her role as Information Technology Manager for Behavioral Perspective Inc. (BPI), a company that provides therapy for children with autism and special abilities, Olmsted is in charge of making sure the company's 173 employees have clear lines of communication with each other and their customers. When she sensed the team at BPI wasn't maximizing the benefits of its powerful internal and external communication solution, Verizon One Talk, Olmsted cranked up the communication between her IT team and the rest of the company. She started by consulting with BPI's Verizon account manager, Elliot Villarreal, who Olmsted said has become a trusted ongoing partner since he took over the account earlier this year. Together, they talked at length about BPI's current business needs and communication challenges, and discussed ways to optimize communications for the BPI team and the customers they serve. Then Olmsted asked her fellow BPI employees how they were using One Talk, and what features of the system were invaluable in helping them do their jobs. Then, she listened. "If I ever say anything to anybody, it's 'always involve your users in your decision making,'" Olmsted said. "I've worked with users long enough to know that any project is going to be 10 times harder if you don't have buy-in from them.",With input from BPI's One Talk users, guidance from Verizon and help from Mary Vicich, Human Resources Generalist for BPI, Olmsted took the lead and set a course for improving the company's internal communications and maximizing the benefits of One Talk in coordinating calls coming in from the outside. Now, having implemented a few key changes, Olmsted said One Talk is being better embraced by BPI employees, allowing them to work smarter and better communicate with each other and their clientele. , IT Manager, Behavioral Perspective Inc. BPI offers Applied Behavioral Analysis therapy to children, mostly ages 3 to 8, through a mix of in-clinic therapy sessions, in-home visits, telehealth conferencing and school consultations at any of its seven Illinois-based clinics (an eighth office is located in Austin, Texas). To provide their customers with exceptional care and telehealth visits, BPI deployed Verizon One Talk—a cloud-based business phone system—as a solution to improve the receiving and routing of incoming office calls. One Talk allows business calls to ring on multiple devices, including laptop computers and individual business lines. To optimize the system, Olmsted consulted with BPI staff regarding their device preferences and quickly discovered employees preferred making or receiving calls on their mobile phones rather than their laptop computers, especially when working one-on-one with their customers. "It's kind of hard when you're working with autistic children to open a computer to make a phone call," Olmsted said. She also discovered that many employees were using other devices outside of OneTalk to make phone calls, meaning they had no need for a company-issued business phone line that was costing BPI money every month. Figuring there had to be a better way to position the team for success, Olmsted and the IT team consulted with Villarreal in an effort to make the most of the many solutions One Talk provides. One of the first steps taken by the IT team to solve the BPI's communications problems was determining which employees weren't using or needing their business lines. By shrinking the number of lines issued to BPI employees, the company saved thousands of dollars and honed in on the communications solutions that made the most sense for One Talk users. The cost savings also played a big role in implementing a second big solution—the incremental installation of desktop phones in the various BPI offices. Verizon offers a series of over-the-internet specifically designed to take advantage of the various solutions offered by One Talk. IT Manager, Behavioral Perspective Inc. The IT team also brought BPI employees' personal cell phones into the company's One Talk system. This allows them to have their business calls routed to their BPI-issued Verizon cell phones so they won't miss calls while away from a clinic, often referred to as the experience. With the One Talk app on their phones, BPI employees can take advantage of several key features of One Talk, including: Incoming callers are automatically greeted and offered a set of options to route their call to the best available contact. If a customer calls with a specific question or need, the call can be routed to a group of BPI subject experts who are able schedule their availability to take the calls. This feature sends audio recordings of voicemail messages to an email address, so even if a BPI staffer misses a call when they're not in front of a phone, they'll see a voicemail when they check their email. BPI first implemented Native Dialer with its scheduling team. "We were able to set up our schedulers with Native Dialer so that calls could be routed during and outside of business hours," Olmsted said. "That was a wonderful workaround offered by One Talk.",The IT team also set up each office with its own Hunt Group rules, making it easier to analyze and manage the call data each office produces. "Now I can look at the data and say, 'You know what? The Aurora clinic is getting X amount of calls every day.' Before, all the offices were in one group and we'd have to go through spreadsheets and sort out data," Olmsted said. , IT Manager, Behavioral Perspective Inc. The mission at Behavioral Perspective is to help solve the communication challenges of their subjects, helping children on the autism spectrum find their voices. To do that more effectively, the team at BPI used One Talk to overcome its own communication challenges. By identifying and issuing lines only to BPI employees who need them to do their work, BPI is saving thousands of dollars the company can reinvest into purchasing tools such as One Talk Phones that improve the overall performance of the system. With a better performing system, fewer calls are being missed or dropped. And now that the system is optimized for the company's needs, the available reporting helps BPI officials make better staffing decisions to support their customers. With Verizon's ongoing assistance, Olmsted and the IT team have identified the key tools in One Talk to help Behavioral Perspective operate more efficiently. Callers are finding it easier to schedule appointments and connect with the right people within the company. Workers are able to communicate internally using One Talk messaging tools, and better connect with customers through a system that is proving easier to use more and more every day. With a better understanding of how BPI staffers were using One Talk's sophisticated features and functionality, Olmsted and the IT team were able to optimize the solution. "Now, with Elliot's help, we're working towards getting it to a more manageable place," she said. "I'm really happy right now.",If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. Learn how Verizon One Talk can help grow your business with effective, efficient communications. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed,
Learn moreCES Technologies: Temporary Internet Services For Events Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Choose your country to view contact details. Manage your account or get tools and information. Attending a live concert or music festival is a very different experience than listening to music on your phone, or at home by yourself. As you get your ticket scanned and enter the event space, there's a sense of anticipation. Powerful chords will soon begin reverberating throughout the air, as fans savor every moment of their shared experience. Behind the scenes, something else is in the air: the wireless network connectivity that supports all the services that make a live event a success—ticket scanning, point-of-sale systems for bars, merchandise, restaurants, VIP lounges and more. When the wireless connection is performing well, fans don't even notice. But if it falters fans can't get into the venue or make purchases, and frustratingly long lines quickly form. That's where CES Technologies comes in. CES Technologies is a premier event Wi-Fi and connectivity service provider based in Raleigh, North Carolina. "We go into green spaces—areas that have limited or no infrastructure—and build temporary networks delivering Wi-Fi, wired connectivity ... for all sorts of end users," said Travis Banks, VP of Technical Operations for CES Technologies. Founded in 2003, CES Technologies provides secure networks for live concerts, sporting events, fashion shows, corporate conferences, international product launches and marquee music festivals, such as the annual Global Citizen Festival in New York's Central Park. As Banks discovered, however, guaranteeing the high standard of network performance necessary to produce successful live events is a much more complex undertaking than it once was. When CES Technologies began providing technology services to its customers, internet connectivity was not nearly as important as it is now. "When we were first on-site at live events and someone needed to check their email, it was no big deal if the network was down," said Shannon Cook, VP of Managed Services and Strategic Integrations for CES Technologies. "Fast forward to today. If the network goes down, our clients are losing thousands of dollars a minute not being able to sell food and beverages. Or, the security cameras are not working. Solid connectivity throughout the entire event space is critical for revenue generation, safety and a positive attendee experience.",Coordinating high-quality network connectivity for a live event is easier said than done, however. Different venues have different sizes and specifications, each with its unique challenges. The network engineers often have a limited window of time to set up a network from scratch and tear it down, springing into action as soon as they are allowed to begin their complex work. And then there are the network performance issues that arise when thousands of people descend on a large event space along with their mobile devices. "Cellular service kind of gets bogged down when you have 10,000 people in a site, and they're all trying to use one or two towers that cover that site," said Sean Mason, Network Engineer and Crew Chief for CES Technologies. When network congestion develops, fans can't purchase drinks or merchandise. "The fan experience deteriorates, causing longer lines. Then, people can't enjoy the event," he added. Network interference can crop up seemingly out of nowhere in the middle of an event, too. This is especially likely to happen in densely populated areas that already have plenty of radio frequencies in use, like Central Park's Great Lawn. "We would have to change radio frequencies to find a clean channel to get service across that link. That could change halfway through the show just due to weather or interference from the stage or anything in the area," he explained. Faced with these difficulties, CES Technologies needed to find a more reliable option for delivering network services to its customers. VP of Technical Operations, CES Technologies,After experimenting with a few potential options, CES Technologies reached out to Verizon to identify more reliable, efficient and cost-effective temporary wireless network service solutions. Verizon proposed a in partnership with Celona, a leading manufacturer of hardware for high-speed cellular networks. Before working with Verizon, CES Technologies ran into several difficulties while trying to find the right mix of support and solutions. "We were getting our public cellular from various carriers and vendors. We were going through a consumer-type process, which was painful," Banks said. This involved a lot of time spent calling customer support numbers in the hope of getting timely help. "We also just were not getting a full solution from an engineering or design standpoint. Now that we have this business-to-business partnership, we're able to mitigate all of that. Verizon is able to bring all those pieces together and connect us with sales engineers that can close those gaps.",CES Technologies's new private cellular networks deliver reliable, low-latency connectivity for critical applications in the most challenging environments. This solution is powered by Citizens Broadband Radio Service (CBRS), a proven and widely compatible industry standard. By leveraging CBRS' 3550-3700 MHz frequency spectrum (3.5 GHz band), private wireless networks can avoid some common problems—such as interference and saturation—that CES Technologies routinely grappled with during live events. CBRS connectivity makes it possible for CES Technologies to serve event organizers better in multiple ways. For example, CES Technologies can now carry out faster deployments, increase network uptime and provide a greater degree of redundancy. The technology firm is also better able to tailor its network designs to each event's specific requirements. "With Verizon, we are building private cellular networks that are based in the CBRS spectrum, so it's in a public citizen band spectrum. There's no licensing involved," Banks said. "When we get into high-density environments, Verizon is able to help us pre-plan and, in extreme instances, make arrangements for priority licenses for that spectrum.",Even when CES Technologies has to deploy network services in an environment where other carriers might also be operating networks on the same spectrum, Verizon's engineering team can help mitigate potential interference issues in advance. A private wireless network also provides far broader coverage than the Wi-Fi access points (APs) that CES Technologies previously deployed, which could only cover between 50 and 150 feet. "It provides a good amount of coverage for those areas that we are not usually able to reach, or that take us a bit longer to get to because we don't usually have a path to get there with cable or fiber," Mason said. With this solution, CES Technologies can provide robust network connectivity for events using just two to three access points rather than 20 or 30. This new approach also greatly reduces labor costs, allowing CES Technologies to more efficiently deliver services to its customers and even pass on cost savings to non-profit organizations such as Global Citizen. VP of Managed Services and Strategic Integrations, CES Technologies,If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. CES Technologies sees its collaboration with Verizon as critical to its future growth. "It's important for us to find partners that are willing to innovate with us. The technology that we have to support changes exponentially, but the budgets that we have to work under for our clients don't change. We have to find solutions that can be nimble enough to adapt to our customers' needs but are cost-effective and provide us that solid result we can trust," Cook said. One result of this new private wireless network powered by Verizon and Celona is that CES Technologies can deliver a higher standard of service in less time and at a lower cost. "There are certain applications and certain events where budget and time just don't allow for us to deliver Wi-Fi to all the areas that are needed. By building a private cellular network, we're able to put up fewer devices and reach greater distances than you can with other technologies," Banks said. "With private cellular, we're regularly delivering service more than 1,000 feet away from any infrastructure. That's an absolute game-changer. It allows us to cover great distances with very small amounts of gear, and therefore a lot less labor.",Deployment is far faster and easier now, as well. "To support the number of towers and the cradle points that we have to set up, we previously used backhaul shots, which are point-to-point links that send internet over long distances. In some areas, those can become unwieldy due to radio frequency interference. Our new private wireless network solution eliminated the need for backhauling altogether," said Mason. Security, a top priority for a live event, is an area where a private wireless network especially shines. "There is no way to onboard to the network and connect other devices onto a private wireless network without a physical SIM card. This puts us completely in control. Additionally, that SIM card has to be authorized. We can even lock those SIM cards to the physical devices that we've installed them in. Should a device get compromised, no one's able to move that card to another device," Banks said. Since no one without an authorized SIM card may join the network, interference is no longer an issue, which means authorized users can enjoy a higher standard of network performance. , VP of Technical Operations, CES Technologies,Network connectivity is especially tricky to get right at the Global Citizen Festival in New York. "Even though we're on the Great Lawn in Central Park in the heart of New York City, this isn't a festival site that's normally wired for different things," said David Beame, VP of Events and Broadcast for Global Citizen. "Over the years, we've had to get creative in order to make this a functioning site. We've tried satellites. We've tried all different ways to do this. It wasn't until we partnered with Verizon that we were able to try different options to make sure that our festival experience is incredible. We were really excited to try the private wireless network this year.",To begin, Global Citizen primarily used the new private wireless network for concessions, merchandise and ticket scanning. "We had 60,000 people entering through the park. ... Having this technology created an express lane. We knew that it wouldn't go down, we'd be able to be reliable and we'd be able to load this lawn very quickly. We were able to get our point of sales going very quickly," Beame said. Because it's easier to administer a private wireless network, the Global Citizen team also had a much easier time helping essential crew members get online and stay connected on the big day. "The nice thing about this system is that it is like your home network. We can see everything that's connected to it, and we can assist in getting people online and connected," said Steven Finley, CES Technologies Network Engineer and Crew Chief for the Global Citizen Festival. VP of Events and Broadcast, Global Citizen,CES Technologies's strong partnership with Verizon has allowed the company to provide its current customers with reliable network connectivity and offer affordable services to new ones, setting the stage for many exciting live events to come. "Verizon really stepped up to understand our use case and the need. We build temporary networks in environments that are constantly changing. It's hard to build that kind of environment in a lab and truly test it. Verizon took the time to dig in, understand how we do our job, what result we need to deliver and helped us navigate the tools that we can apply to those results," Cook said. "Everybody wins. We want everyone to be successful. We're really proud of the partnership.",Verizon Private Wireless Network (PWN) solution provides consistent coverage, range and scale to meet your needs. See how a rural farm in New Jersey is growing their agro-tourism business with Verizon Private Wireless Network. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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