my phone doesn't get verification codes
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WITS 3 Telephone Fraud
You get a page and you notice a number with an area code different from your own... so you think it must be important. You then return the call only to find it's a recording. In reality, you've just been SCAMMED! The call probably went to one of several new area codes in the Caribbean, is billed at an international rate, and the longer you stay on the line, the more it costs. What you'll hear is a lengthy recording, and the meter starts running as soon as you make the connection. The page is generated by a computer dialer, and the cost goes to the return caller, you!,Customers receive a message asking them to call a telephone number beginning with Area Code 809. The sender usually claims to have information about a sick relative, someone who has been arrested, an overdue account, or even about a prize you have won. These scam artists want you to call a certain number in Area Code 809 that is in the Caribbean. Callers are led to believe they are talking to a live person, but in fact it is a clever recording that responds to the caller's voice and is designed to keep the caller on line as long as possible. This phone number typically is a pay-per-call number (similar to Area Code 900 numbers) that oftentimes charges exorbitant fees. Since these telephone numbers are not U.S.-based numbers, they are not covered by U.S. regulations, such as those regulating Area Code 900 numbers that require notifying and warning callers of charges and rates involved. Also, they are not required to provide a time period during which you may terminate the call without being charged. Calls can easily become very costly, and you will probably have to pay the charges. Since your local phone company and your long distance carrier are simply providing the connectivity and billing services for a call you made, you will have to deal with a foreign company and business that will argue that they have done nothing wrong. Listed below are some other area codes in the Caribbean. One good rule of protection is: If you don't recognize a number do not respond. Also, check the front of your local telephone book for area code verification. You can read more about this scam at the website listed below: ,1-800-381-3444 These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreRestaurant PCI Compliance: What to Know About PCI DSS 4.0 Business
Restaurant PCI compliance: What to know about PCI DSS 4.0,Author: Christopher Tozzi,The United States is the largest fast-food consumer in the world, according to And with over , it's estimated that about 37% (over 84 million adults) consume fast food every day. In 2022 the fast food industry was projected to have a . Research from PYMNTS indicates that . This sheer volume of credit and debit card payments indicates why the Payment Card Industry Data Security Standard (PCI DSS), or in this instance PCI compliance, is so important to help maintain trustworthiness with customers and to secure business operations. Restaurant PCI compliance has received a major overhaul thanks to PCI DSS 4.0, the latest version of the set of compliance rules that apply to most businesses that process card payments and The update, released in 2022, has important ramifications for the cybersecurity and compliance strategies of QSRs. Keep reading for a breakdown of the most important changes to PCI compliance for restaurants that arise out of the PCI DSS 4.0 framework, along with tips on what QSRs can do to work towards compliance with the new requirements. What is PCI DSS 4.0?,Before diving into the new policies on restaurant PCI compliance, let's define PCI DSS 4.0 and explain why it's important. PCI DSS v4.0 is the latest major release of the . PCI DSS is a set of guidelines and requirements designed to help secure credit and debit card payments. It is a framework that major payment card brands and credit card processing companies, such as Mastercard, Visa and Discover, require merchants, for example hotels, retail shops, restaurants, to follow as a prerequisite for accepting card payments. Its main purpose is to secure sensitive data during the payment process—data that is a —given that it's easy to exploit for financial gain. The PCI DSS v4.0 requirements were introduced in 2022, but they won't go fully into effect until March 2024, at which point the PCI DSS 3.2.1 requirements will finish phasing out. As the first overhaul of the PCI DSS requirements since version 3.0 appeared in 2013, PCI DSS 4.0 introduces a number of new requirements designed to enhance the security of payment card processing. While none of these requirements were designed specifically or solely for the restaurant industry, several of them have important ramifications for the way restaurants handle cybersecurity. Stronger data encryption rules,Requirement 3.5.1 of PCI DSS 4.0 introduces a mandate requiring businesses to protect payment card data using disk-level or partition-level encryption. For restaurants, this means that any device on which payment data is stored, even if only temporarily, must,For example, if a QSR uses tablets as point-of-sale (POS) devices that can accept payments from customers, those tablets would need to be capable of encrypting the entire disk or disk partition that stores payment data. The same rule would apply to any payment kiosks or in-restaurant servers that store payment data. "With point-of-sale systems being the most important technology for restaurants, it's no coincidence that many POS companies are sprinting to adopt more capabilities in response.",Enhanced network security,The new version of PCI DSS also strengthens the network security requirements that restaurants and other organizations must meet in order to process credit card payments. Requirement 4.2.1 mandates that businesses' network certificates (which enable secure connections and authenticate the validity of remote devices) are valid and up to date. This change helps prevent attackers from impersonating legitimate parties in order to intercept card payment data. While this requirement doesn't necessarily require restaurants to install additional network security hardware, it does mean that any devices through which payment data passes are capable of validating network certificates. To help work towards compliance, businesses should make sure their device operating systems are up to date, a goal they can meet by . Anti-phishing requirements,Requirement 5.4.1 of PCI DSS v4.0 takes aim at , in which threat actors impersonate legitimate users (such as an employee's business) in order to exfiltrate sensitive information. As part of the new rules, businesses need to establish measures to detect phishing attacks, as well as against the risk of phishing attacks. QSRs can meet some of these anti-phishing requirements by deploying software designed to intercept malicious messages on email, text and other communication systems used by their employees. But since restaurant staff also often interact with the public in person, some restaurants may wish to invest in anti-phishing education programs designed to help staff detect attackers who may use tactics, such as posing as customers claiming to have been charged twice and asking to review payment records (which could contain other customers' card data) to confirm the mistake. Access control changes that affect PCI compliance for restaurants,PCI DSS Key Requirement 7 includes several updates that significantly enhance the user identity and access control protections of the PCI DSS framework. Under the new rules, businesses must review all user accounts and their associated access permissions. They must also ensure they actively manage access privileges in a way that mitigates risk. For QSRs, this means practices like allowing multiple staff members to access payment systems using a single, shared account may no longer be permissible. Instead, they will need to establish separate accounts for each employee and follow practices like , which restricts access rights to the bare minimum necessary for each user to perform their job. Multi-factor authentication requirements,The authentication systems that employees and other users rely on to connect to payment systems must be stronger to meet PCI DSS 4.0 requirements. Multi-factor authentication (MFA) means users must satisfy multiple requirements, such as a password as well as a secret code sent to the user on their phone, in order to complete a login process. PCI DSS 4.0 introduced significant changes to MFA requirements. Access to the cardholder data environment (CDE) will extend beyond just administrators to secure all access to the CDE, meaning everyone has to implement MFA and all users will be challenged each time they access the CDE. Section 8 of the updated framework includes rules that require multi-factor authentication (MFA) to protect devices and applications that process payments or manage payment data. For restaurants, meeting the new MFA requirements requires any devices used on the restaurant floor that can access the cardholder data environment (CDE) to be equipped with MFA access controls. Backend servers or applications that help to process payments will also need to meet the new MFA rules. Rapid response to security failures,Key Requirement 10 of PCI DSS 4.0 introduces rules that require businesses to detect and respond promptly to the failure of any of the security controls they have in place. Within the PCI DSS v4.0, the term Promptly is defined as As soon as reasonably possible. The goal is to ensure organizations are prepared to find and mitigate security threats to payment systems as rapidly as possible, rather than waiting until their next audit to catch problems. Given that restaurant businesses often operate multiple sites without having cybersecurity staff on hand at each location, the new rapid-response requirements will require restaurants to double-down on that can identify and help to mitigate cybersecurity attacks without requiring security experts to travel on-site to respond to restaurant PCI DSS compliance risks. Next steps for restaurant PCI compliance,From tighter identity management rules to MFA requirements to stronger network security and beyond, the updated version of PCI DSS introduces a variety of new mandates that will require many restaurants and other businesses to invest in significant updates to their cybersecurity strategies. The time to start is now, because the new tools and processes required to meet updated restaurant PCI compliance rules will take time to implement. PCI DSS v3.2.1 expires at the end of March 2024, and thereafter it becomes mandatory for organizations to validate their compliance against PCI DSS v4.0. To learn about PCI DSS 4.0 requirements in more detail, check out Verizon's , which details payment security trends among businesses of all types and identifies best practices for staying ahead of cybersecurity threats. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreGet eSIM support
Activating service is easy. Just make sure you have access to a Wi-Fi connection and follow the steps below to get started. Follow these steps for the following device(s):To enable dual SIM using eSIM on one of the qualifying Pixel phone models above, please verify that your device is unlocked. 1. Get Verizon service for your device with eSIM by calling Verizon or visiting the . 2. If this is a new line of service, you may skip to step 3. If you are upgrading from an old device, transfer your Verizon service to your new device. Call from any phone and follow the instructions. 3. Power on and set up your device. Connect to Wi-Fi. 4. On your Pixel device, go to Settings > Network & Internet > Mobile Network. Tap the plus sign (+) next to Mobile Network. 5. On the next screen, select,6. Display the QR code on a separate device, then scan the provided QR code using your device's camera. 7. Wait for the device to display the screen. 8. From the screen, tap Done to complete activation. Begin using your new Verizon service. The following Android devices are currently support eSIM and eSIM as primary activation:, If you're new to Verizon, you can sign-up for Verizon service by calling the Verizon Business sales team at 1-844-514-0429. If you already have Verizon service using your device's physical SIM card, you can port this number over or add a new service plan and new number to your eSIM through the . Alternatively, you can contact Customer Service at 1-800-922-0204 to add service to your eSIM. See Verify that your device is unlocked. Refer to the lock policies of respective carriers. If you're new to Verizon, you can sign-up for Verizon service by calling the Verizon business sales team at 1-844-514-0429. If you already have Verizon service using your device's physical SIM card, you can port this number over or add a new service plan and new number to your eSIM through the . Alternatively, you can contact us at 1-800-922-0204 to add service to your eSIM. If placing an order on . Go to Android eSIM Primary Device,You can enter the device in IMEI 1 or IMEI 2 to initiate eSIM order. If the device supports pSIM then SIM selection options are available for the end user to select. ACTIVATE on eSIM: If, IMEI 1 or IMEI 2 is entered in conjunction with selecting "" ⇒ Device will activate on eSIM,ACTIVATE with existing pSIM (in-hand): If, IMEI 1 is entered in conjunction with entering a valid Enter 20-digit SIM Card ID in ⇒ the device will activate on pSIM. ACTIVATE with new pSIM (not in-hand): If, IMEI 1 is entered in conjunction with selecting "Order a new SIM" ⇒ this will trigger a new pSIM card order. User would have to insert the pSIM and device will activate on pSIM,Device Activation After successful order completion, to activate service on device ensure the device is connected to Wi-Fi to download the eSIM Profile. pSIM Activation: If pSIM was ordered, then pSIM needs to be inserted into the device and device will activate automatically after power-on. eSIM Activation: If eSIM is chosen, then the device will be set up and activated via eSIM download. See the screen sequence view below, after you power-on your device... Here is the automated on-device screen sequence view after you power-on your device... To confirm new MDN and assigned eSIM navigate toGet Verizon service for eSIM upgrade orders by calling Verizon at 1.877.807.4646 when you're ready to move your line to your new phone, or by visiting the . Order Shipment and Device Activation After successful order completion, the new Android eSIM primary device order is shipped from Verizon, and an acknowledgment SMS will be sent to the wireless number on the source device the user is switching from... New device order is shipped from the fulfillment center and a pending order is created. If pSIM is selected the shipment will include a pSIM. If eSIM is selected, an eSIM profile is reserved. When the new eSIM primary device is received, turn on the device (the device upgrading too), navigate through the Setup Wizard and connect to Wi-Fi . After initializing and completing setup, the following screen will appear. In parallel a 6-digit confirmation code will be sent to the existing old device (the device upgrading from). Enter 6-digit Activation Code into the new device (Authorization Code Prompt), and Tap on Done in lower right-hand corner of device to proceed with eSIM download (See Image of Confirmation Code Entry Screen below),After successful entry of confirmation code eSIM profile begins to download automatically and Android SIM Primary device activation will be complete. See screen sequence below... To confirm new MDN and assigned eSIM navigate to- Both "Source" and "Destination" Device are in the physical control of eSIM Primary Android Device User/Recipient... In this use-case scenario, the eSIM Primary Android Device User/Recipient has possession and control of "Source Device" & "Destination Device" upon receipt of the newly ordered destination device. In this case, the device activation will be exclusively controlled by 1 individual…likely the intended recipient and user. The source device to receive activation code and destination device will prompt to input activation code. - Existing User has physical possession of the Source Device and Administrator / Account PoC receives the newly ordered Upgraded destination Device... For this use-case scenario, if the Account Administrator does not want to coordinate a live activation in collaboration with the existing user who is intended to receive the Upgrade (simulating UX in #1 Use-Case), the Administrator/PoC should leverage the "Set Up Later" feature to pause the activation process until the device recipient receives the "Destination Device". - The Source Device is Lost, Stolen or cannot support cellular connection with the source MDN that was used in Upgrade Order... In this use-case scenario, because the source device is compromised in some manner, the ability to leverage the activation code security feature is not possible. This will restrict the user from proceeding with the automated self-sufficient activation process. The device recipient or the Account Administrator will need to contact the Verizon Business Activation Support Line @ 877.807.4646 for assistance to complete the device activation. End-user or Administrator opts to bypass the recommended activation process flow noted in the 4.1 "Standard Use Case" and physically transfers pSIM from Source to Destination Device. For this Use-Case scenario, Direct User or Administrator has possession of both the Source Device & Destination Device upon receipt of the newly ordered destination device. The Source Device has a fully active pSIM and the End-user or Administrator opts to bypass the recommended activation process flow noted in the 4.1 Standard Use Case. Since the pSIM is fully active, the destination device should be fully operational without any additional steps, but this is not recommended. - As in Scenario in 4.2, the Existing User has possession of the Source Device and Administrator / Account PoC receives the newly ordered Upgraded Destination Device. Administrator turns on the phone and begins to set up the device, but stops after the Confirmation Code prompt is presented. For this Use-Case scenario, the Administrator receives the newly ordered Destination Device and begins the process of setting-up the device, but then subsequently realizes after the prompt to enter confirmation code is presented, that there is a direct dependency on the SMS that was sent to the Source Device to enter the Confirmation Code (which is triggered when the Admin turns on Source Device). The Administrator turns off the device without selecting the "Set Up Later" feature. If this is done, will the prompt to enter Confirmation Code occur again once there is a subsequent attempt to activate with the Confirmation Code, when both devices are in the same hands? Because the actual pending order did not get released the Source Device will once again see another SMS with the same 6-digit Activation Code and a corresponding prompt to enter the Confirmation Code on the Destination Device should reappear after the next attempt to power-on and set-up the new device. In this case, the same activation code number will be sent through an SMS again. There is no expiration date that would apply on this if the pending order was not previously released in some manner. See Motorola razr resource guide -,If your device requires a QR code to complete eSIM activation, bring up this QR code on a separate device and scan using your device's camera. This QR code is the same for all devices and orders. Your 4G/5G connected laptop provides a fast, secure way for you to get work done when you don't have a trusted Wi-Fi network available. To get started, you'll need a line of service for your new device followed by eSIM activation. Follow from device activation process steps:Out of Box Experience via Discovery Server An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert. Simply turn on the new device, connect to Wi-Fi, and follow the on-screen instructions to complete the activation. Like a traditional SIM card, the eSIM stores data that is needed for your device to connect to and use the Verizon network. At this time, Wi-Fi is required to complete most eSIM activations. Impacted customers have a few options based on the device model. For bulk orders of 49 lines or more, please contact your Verizon sales representative. Bulk orders can be processed by the Verizon team to expedite activations. If you signed up for service, first check for an email sent to your account single point of contact/point of contact (SPOC/POC) for the activation instructions. It can take up to 15 minutes for your phone to connect to the Verizon network for the first time. Please don't attempt to activate service again while waiting to connect to service. After 15 minutes, if you did not receive instructions or activation has not completed, scan the code below. This QR code is only valid for pending orders and select devices. If you need to restore a factory reset SIM, call Verizon Support or for a new line of service, see step-by-step instructions,If the device and/or line of service was ordered more than 30 days prior to activating, contact Verizon Support to re-initiate the eSIM activation for the device. If the eSIM is a second line set up in Dual SIM mode, see "I want to activate a second line on my phone, but it's not working or blocked.",The QR code is required for Apple iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and iPad mini (5th generation). eSIM activations are subject to any carrier lock policies, the same as physical SIMs. Learn more about Verizon's SIM lock policy . If a device is locked, Dual SIM activations (two lines on one phone) will be blocked if the lines are from two different carriers (e.g. AT&T and Verizon). Contact the carrier that the device was purchased from to escalate the SIM lock issue. If you have ordered a new device from Verizon with eSIM activation, the SIM will automatically be transferred upon activating the new device. For all other scenarios, contact Verizon support at to move an eSIM line from one device to another. You will need the IMEI (International Mobile Equipment Identity) for the new eSIM-capable device. If the change of device is prompted by a lost or stolen device, make sure to alert your account manager and Verizon. Follow these steps: Go to Settings > General > Transfer or Reset iPhone. Tap "Erase All Content and Settings". Tap "Erase All & Keep Data Plans" to keep eSIM information. If the eSIM has been removed from a device, you must call Verizon support to have the eSIM restored. Once the eSIM restore is triggered, users may need to scan the eSIM Activation QR code provided via email, based on the device model. Contact Verizon at . A QR code is required for Apple iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and iPad mini (5th generation). At this time, Verizon offers a selection of devices that support physical SIMs; however, it's been predicted that by 2025, there will be 2 billion eSIM-enabled devices globally as eSIM enables increased security and an improved customer experience. We encourage customers to start adopting updated policies to support eSIM devices in their fleet. A dual SIM with an eSIM opens up many possibilities that were unavailable with only a physical SIM. For example:,Dual SIM, also referred to as dual SIM, dual standby (DSDS) is an option available on select smartphones, such as iPhones XS/XR and newer. This capability allows a user to have two lines of services on the same device, both active for calls and one active for data usage. Historically, DSDS was enabled with one line on a physical SIM and the second on an eSIM. With the launch of iPhone 13, Apple enabled the use of two lines both on eSIMs. In the case of dual SIM, eSIM is a component/method of activating the lines of services. Yes, you can combine two separate phone numbers onto a single dual SIM device with an eSIM, including:,To make changes to your personal line, you'll need to verify that you are authorized to do so when you . To make changes to your business line, contact your company's single point of contact (SPOC) to make sure your company supports the dual SIM with an eSIM feature. First check if your device is carrier locked. If the device is locked, dual SIM activations will be blocked if the lines are from two different carriers. To check on an iOS device, follow these steps:,With the launch of the 2021 iPads, Apple enabled a different version of dual SIM support–dual SIM, single active (DSSA). This differs from the experience on smartphones because only one SIM can be used at a time. If both physical SIM and eSIM lines are set up on a compatible iPad, users must toggle between the lines of service using the device settings to select the active SIM for data usage. Alternatively, smartphones using dual SIM, dual standby (DSDS) can have two lines active at the same time. A multi-SIM device is eligible for any Verizon Device Protection option that includes insurance (e.g. Verizon Mobile Protect*, Verizon Mobile Protect Multi-Device*, Total Equipment Coverage, Wireless Phone Protection, Verizon Protect**, Verizon Protect Multi-Device** or any of the business device protection options that include Wireless Phone Protection) based on the SIM (and associated mobile number) that is enrolled. Coverage for a multi-SIM device requires that the enrolled mobile number generates usage (call. text or data on the Verizon network; Wi-Fi does not count) on the multi-SIM device. If two lines of service are activated on the device, only one device protection plan can be used. Mobile Device Management (MDM) policies may block the use of eSIM on enterprise devices. With iOS 16, eSIMs can be automatically installed on iPhone during setup. eSIMs should be automatically installed when activating your iPhone over Wi-Fi or cellular. Because eSIMs are automatically installed during device activation, there is no need to use MDM to install eSIMs during initial device setup. If issues persist, business customers need to contact their MDM provider to make sure the security settings are set to enable eSIM. Validate that the 'AllowESSIMModification' restriction is set to Y. Apple will provide updates and training for MDM vendors on how to enable eSIM in accordance with corporate policies. For iPhone 11 and newer, users can transfer their line on an eSIM to another device that is iPhone 12 or newer through the iOS settings. To see the step by step instructions see . Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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