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Choosing the Best Small Business Phone System
Get smart about small business phone systems. The first personal point of contact a potential customer has with you might be through the phone. So it's important that you provide a positive and professional experience. And it's not enough to make do with personal phones. If you really want to make your business ready to compete and meet customer demands, you need a dedicated small-business phone system. There are lots of options out there, but many are geared toward businesses with hundreds of employees and multiple locations. While small businesses need to provide the same high-quality interactions as larger businesses, they have smaller budgets. It can feel like a tall order, but it's important that you make the right choice for your business. To help you evaluate your options, here's a brief look at what to consider in today's business phone systems, some common choices for small and medium-sized businesses ( SMBs), and why a Voice over Internet Protocol (VoIP) solution might be the best fit for you. What to look for in a small business phone system,No two business phone systems are the same. There are many options out there to choose from—and often there are huge differences between the quality and capabilities in each. You need a small business phone system that helps advance your specific business goals. Here are a few basics to consider when evaluating small business phone systems:,Take stock of what you have—and what you need. Do you need a solution that only uses desk phones, are you fully mobile or are you a mixture of both? And if you're only using desk phones now, do you have plans to integrate mobile in the future? The system you choose should address your immediate needs, but also be right for where you hope to take your business in the future. Along those same lines of making sure the equipment will be right for your business in the future, you'll want to make sure the phone system you choose will easily grow with you as you want to add new lines. Only you know what your budget is, so you'll want to make sure you choose a solution that fits within it. But it's not enough to just look at the upfront costs of a business phone solution; you'll want to look at the monthly fees and long-term maintenance costs to make sure that you are getting the right value for your investment. With so many advanced calling features available, you'll want to look for the ones that align best with the way you work. If you field a lot of customer calls, you may want a solution that offers a virtual receptionist. If you have field teams working with office-based teams, then you could probably benefit from a solution that makes it possible to easily share screens. Just make sure the business phone system meets all of your needs. If you're a small business with limited IT resources and expertise, you want to make sure that the small-business phone system you choose will be easy for you to deploy, maintain and manage. And if you do run into issues, will you have access to the support you need to get things fixed?,What is a business phone system?,Different than a home phone system, a business phone system is built to:,There are two basic types of networks that you can use to operate your business phone system:,Types of business phone systems for small businessesA landline is what you'd most commonly call plain old telephone service (POTS). If you are looking for a straightforward system that lets you make and receive calls and requires no additional training to use, a POTS system might be worth considering.But for budget-conscious SMBs, the costs for landlines can escalate quickly. In addition to installation costs, there are monthly service fees per line, new-line fees, long-distance fees and more. And because landlines are physically connected by wires, they don't allow for any flexibility; if you want to answer the phone, you must be by the phone, wherever it is plugged in. For growing businesses, flexibility could be the key to growth, so landlines might be too restrictive an option. However, there are limitations to this option. The quality and reliability of your calls is totally dependent on the quality and reliability of your service provider's network. Plus, your provider will have complete control over managing the system, which could make it more difficult for you to customize an experience that's best for your business. While there are pros and cons to each of these options, we think that most small businesses could benefit from a VoIP business phone system. Why VoIP is a versatile option,Not only is VoIP a good first step to creating a more modern business, it also addresses many of the common concerns for growing businesses. First of all, VoIP is budget-friendly. Because it uses public internet, you can get all the calling capabilities you need, without the additional costs of a private network. And as far as equipment goes, you can purchase VoIP phones if your budget allows, or if it doesn't, there are adaptors that can be used to modify your existing phones. Or you could leverage your business computers and employees' mobile devices. When it comes to flexibility, it doesn't get much better than VoIP. You can build your VoIP system using any combination of desk phones, computers and mobile devices. And it's easy to add new lines as needed, so when your business is ready to grow, your VoIP solution scales with you. Your customers keep you in business, so it's important that you be there when they call. But what happens when there's a power outage or other emergency situation? Because it's cloud-based, it's easy for your VoIP service provider to redirect calls to a backup number in the event of a service outage, which can help reduce downtime and keep your business operating as usual. And those are just some of the benefits you could enjoy by choosing VoIP as your business phone system. The full range of advantages depends on the VoIP solution you choose. A solution like Verizon is designed to address many of the concerns of small businesses. If you're looking to improve the user and caller experience, Business Digital Voice comes with more than 30 advanced calling features, such as automatic call forwarding, voicemail to email, seamless call transfer and more. If you're primarily looking for something that's easy to use and manage, Business Digital Voice has a simple app and online dashboard that gives you intuitive control over call management. Whatever your specific goals for your business, the phone system you choose will serve as the foundation to get you where you want to be. It's a big decision, and one that should not be taken lightly. But once you understand your needs—and your options—you'll be able to make the right call when it comes to selecting your small-business phone system. Create better customer experiences with VoIP,Give your customers what they want—and then some—with a VoIP system that lets you:,* Business Digital Voice is available in select areas of nine states and the District of Columbia. Tell us about your business, then meet with our professionals to ask questions, get advice, or obtain a quote. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreVoIP Phone Service: Business Digital Voice
We've got some great deals going on right now Chat now to hear more! Powerful calling features and high-quality calls in one easy-to-use solution. Business Digital Voice works over a secure, cloud-based Voice over IP (VoIP) connection that makes it easy to manage phone calls on desk phones or a mobile app to keep your business running. A technology that transports high-quality voice calls over the internet instead of using a traditional phone network. Business Digital Voice is a professional communications solution that operates over a secure, cloud-based VoIP connection, making it easier to manage your business calls on desk phones or through a mobile app to help keep business running. This solution can help boost your business productivity with more than 45 call features included to enable remote work and optimal call routing. Plus, with Business Digital Voice, you can use a variety of mobile and desktop apps with video and audio conferencing. With Fios bundle, cost per VoIP line is $20/mo. VoIP line only is $35/mo. 2 year contract required. Need more than five lines? Call a Business Digital Voice specialist 8:30 AM–6 PM EST at: 1-877-377-0181. Enjoy over 45 calling features, including automatic call forwarding, voicemail to email, seamless call transfer between devices and more. Keep business up and running, even during power outages, using our cloud-based VoIP connection that can reroute calls to another preset number. Manage calls from anywhere you have an internet connection using our app and online dashboard. Forward calls to any number and minimize missed calls. Automatically transfer customers from line to line until someone at your business answers. Manage features through My Account for both your entire business and individual users. Record your own message, advertisements, or play music for customers on hold. See incoming, outgoing and missed calls across your business and analyze the effectiveness of your advertising. A virtual receptionist that helps customers self-select who they need to talk to. Park incoming calls until the first available rep can pick up and help the customer. Seamlessly transfer calls between your IP and mobile phones. Make and receive business calls using your mobile phone, which will appear as your office phone number on Caller ID. Each user can manage their call history, voicemail and other important features through the My Phone site. Allow multiple phones to receive and make calls on behalf of another user. See who left you a voicemail and when they called on your computer or smartphone. Bundle Fios Internet and Business Digital Voice and save $85 on an IP phone, plus get up to a $200 Visa® Prepaid card with select Fios plans and a 2-year-term. Offer ends 9.14.25. Add an IP phone to access all 45+ features, or select an analog converter if you want to keep your own equipment. Free with offer, or $85.00 plus taxes,Ideal for common areas, this device features: $150.00 plus taxes Additional handsets are $85 plus taxes,With a handset and a 10-line base, this device features: $150.00 plus taxes,Ideal for common areas, this device features: $200.00 plus taxesIdeal for higher call volumes, this device features:$85.00 plus taxes,Easily convert your existing phone equipment from analog to VoIP with the dual-port converter. (Note: PBX and Key Systems are not supported on analog converters.),America's Most Reliable 5G Network¹,years of industry experience,Verizon Fios and Basic Internet customers can get 24/7 live internet network support for their eligible devices with a click or call. Leverage AI and machine learning (ML) to help simplify network management. Business Digital Voice is a VoIP service that uses the internet to make and receive calls, while a more traditional service uses landline copper wire or fiber-optic cable. This means that with Business Digital Voice, you can make calls from virtually anywhere an internet connection is available. Yes. The desktop and mobile applications enable you to use your home or cell phone as your business phone by directing all incoming calls to ring the remote office phone. Additionally, if you have the Remote Office feature enabled, your remote location rings, and then you are connected to the caller as if you were placing the call from your office phone. Fax machines require a Business Digital Voice telephone line and an analog converter (ATA) to work. Verizon Fios customers can fax unlimited pages on their Business Digital Voice line. For non-Fios customers, it's not recommended to fax more than five pages per fax. Verizon cannot guarantee your fax machine will work on a VoIP line. Credit-card, alarm, fire, elevator or security lines are not supported on Business Digital Voice. You can purchase an additional copper telephone line for these purposes. Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high-quality calls. Verizon offers a variety of IP phones starting at $85 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP phones, you can purchase an ATA starting at $85 to use with two telephones. You plug your traditional analog phone(s) into the adaptor and it will run over IP. Please note: You cannot plug IP phones into an ATA. PBX and key systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see Can I use my fax, alarm or credit-card lines on this service? for more information. Business Digital Voice is the premier VoIP phone system that provides big business tools for small businesses, with over 45 features to help make your business more efficient, productive and mobile. We also include mobile and desktop apps so you can manage your calls and business when you are away from your desk. Multiple call-forwarding options are available so you don't miss a call. Support is always available. You can view the latest support documents on a number of features and applications by visiting. In addition, you and your employees can register for live support webinars to get the most out of your Business Digital Voice system. Also, prerecorded, on-demand versions of the webinars are available for whenever you need them. Offers available to new business customers only, subject to credit review. Not available in all areas/locations. Depending on speed tier purchased, promotional pricing for Internet and voice guaranteed for 12 consecutive months ($10 increase starting month 13 with 2 year contract), or 24 consecutive months ($10 increase starting month 25 with 2 year contract), or 36 consecutive months ($10 increase starting month 37 with 2 year contract) or 60 consecutive months ($10 increase starting month 61 with 2 year contract) (60 month guarantee not available in all areas where Fios is sold) subject to continuation of qualifying products; price guarantee applies to base monthly rate only; excludes optional services and equipment charges; prices subject to increase thereafter. With no annual contract, price increases to then current market rate subject to the applicable guarantee period. Select installation charges may be waived. Additional charges apply for inside wiring and/or other installation services. $49 activation fee may apply. Offers may be fulfilled via bill credit(s); other taxes, fees & terms apply. for a 2 year contract: 35% of base monthly charges for unexpired term. 2 year term automatically renews at then-current term rates unless canceled within 30 days prior to or 60 days after the term is renewed. (MBG) is available with 2 year contract only and requires cancellation within 30 days of installation; excludes subscriptions, per minute usage, labor/material charges in excess of standard installation and month-to-month service plans, including Fios TV service. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental. Wireless router models and prices are subject to change. Phone equipment purchase required with VoIP, starting at $85. Equipment must be returned within 30 days of cancellation. Equipment restocking fee may apply if order is canceled or service is terminated within 30 days. MBG and/or promotional offers do not apply to service ordered for temporary, short term or special events. is valid for 5 business days and is an estimate based on current pricing, promotions and taxes that are subject to change. Quote does not include additional charges for nonstandard installations. Verizon Wi-Fi available in select areas with qualifying packages. Software limitations and other terms apply. Visit business.verizon.net/wifi for details. Wired speeds advertised. Wired & wireless speeds vary due to device limits, multiple users, network & other factors. See for more info. Service availability varies. Usage charges apply on basic line. Activation fee of $49 may apply based on speed tier purchased. Wireless Verizon Router is available for$399.99 purchase and $18/mo rental. Wireless router models and prices are subject to change. Backup battery available for Fios voice services & E911. VSB not available with 2048/2048 Mbps Internet (2 Gigabit Connection). Pricing for BDV line(s) with the Fios bundle: For speeds 200/200 Mbps and higher: the first BDV line is available for $20/mo. and $25/mo. for each addl. line. Pricing reflected in the cart. No annual contract required. $49 activation fee may apply. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental. Wireless router models and prices are subject to change. Business Digital Voice requires phone equipment purchase starting at $85.00. : $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Basic Internet will be provisioned at our fastest speed available at your location of up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10-15Mbps based on VZ line qualifications requirements. For new and existing Fios Internet or Basic Internet customers on select plans. May not be combined with all offers. $5/mo. discount begins when you sign up for Auto Pay (ACH or debit card only) & paper-free billing (registration on required). $5 discount will be applied each month as long as auto pay and paper-free billing stay active. Offer available on select IP Phones with purchase of a new Fios Internet and Business Digital Voice bundle with a two year agreement. Fulfilled via bill credit. Taxes apply. Limit one discount per phone model. Restocking fee may apply if canceled within 30 days. Available to select customers in select areas only. Offer ends 12.31.25. Offer for new business customers in select areas only who sign up for qualifying Fios internet service with a two year agreement (subject to credit review) and who terminated their prior internet service and incurred an early termination fee (ETF). To redeem offer, you must email documentation of the ETF from your prior service provider w/in 30 days after receipt of final bill. Offer fulfilled via a bill credit to your Verizon account in the amount of the billed ETF, up to $1,500. Credit will be issued starting after 30 days of service, and will appear on your Verizon bill within 2-3 billing cycles. You remain solely responsible for paying the ETF to your prior service provider. Offer is non-transferable, has no cash or refund value, and may not be combined with all offers. Other terms apply. Offer ends 12.31.25. Businesses who purchase qualifying Fios Business Internet with our mid-tier or high-tier speeds with a two-year agreement are eligible to receive a Virtual Visa Prepaid Card, as follows:(i) $100 Virtual Visa Prepaid Card for Fios 500/500 Mbps plan; or (ii) $200 Virtual Visa Prepaid Card for Fios 1 Gig plan (up to 940/880 Mbps) or Fios 2 Gig plan (2048/2048 Mbps). May not be combined with all offers. Virtual Visa Prepaid Card is issued by Pathward®, N.A. Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments; card expires 6 months after it is issued. Can be used for online and telephone purchases everywhere Visa debit cards are accepted; may not be used in physical locations. This *** * optional offer is not a Pathward product or service and Pathward neither endorses nor sponsors it. Must register for card online and keep qualifying Verizon service for 60 days from install, with no past-due balance 65 days from install, after which Virtual card will be emailed within 80 days of install date and must be activated online. Limit one card per account; card cannot be transferred. Other card terms and conditions apply. Offers available from 2.1.25 to 9.14.25. Available to select, eligible new business customers who activate a new, qualifying Fios internet service line and who have or activate at least 1 line of a qualifying business smartphone plan with unlimited data (e.g. My Biz Plan, Business Unlimited plans). New internet line and new business smartphone plan must be purchased in the same transaction. For each qualifying internet line customer will receive a $20/mo credit which will continue as long as Verizon provides and customer maintains both services as qualifying levels. $240/yr savings calculated by $20/mo bill credit for 12 mos. Credit is applied once both services are activated and will appear on your bill in 1-2 cycles. Some restrictions apply; may not be combined with all offers. Offer not available to customers with existing account level fixed wireless internet + smartphone plan discount; not available for non-standard plans. $49 activation fee applies based on speed tier. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental. Wireless router models and prices are subject to change. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Verizon Basic Internet will be provisioned at up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10–15Mbps based on VZ line qualifications requirements. Availability subject to final confirmation by Verizon. Offer available to new and existing customers. Requires 2-yr term agreement. Includes unlimited direct-dialed voice calls to anywhere in the US. Selected activation and installation charges are waived. Additional charges may apply for inside wiring and/or other installation services. Additional Universal Service Fee, taxes and other charges apply. Call detail is not provided for unlimited calling. Offer available to new customers with 100 voice lines or fewer in select areas only, subject to credit review. BDV requires an existing Internet connection of 5Mbps or higher. $99.99 activation and $200 installation fees apply. Additional charges apply for inside wiring and/or other installation services. Phone equipment purchase req'd, starting at $85.00. Call detail is not provided for unlimited calling. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental. Wireless router models and prices are subject to change. $99.99 activation and $89.99 installation fees (first three existing TV outlets) apply. Additional charges apply for inside wiring and/or other installation services. $11.99/mo. HD set top box, franchise and regulatory fees, up to $8.89 Regional Sports Network (RSN) fee, $16.49 Broadcast Fee, other taxes and fees apply. Equipment shipping charge may apply. Program availability varies by location. Number of channels is approximation. High Definition (HD) TV with HD STB required for HD programming. Certain TV plans, Pay Per View (PPV) and Subscription or fee-based Video On Demand (VOD) are not permitted for viewing in restaurants, bars or other customer service areas. Channel lineup is subject to change and not all channels will be available at all times. Blackout restrictions apply. Month-to-month service without an annual contract required. Req. compatible device and Fios® TV. Content restrictions may apply. Fios Internet req'd for in-office use. Full channel access and DVR streaming require Fios Multi-Room DVR enhanced or Premium Service. Max. combined 5 simultaneous live TV streams and/or DVR streams per media server. Streaming of TV shows and movies On Demand included in your plan is available to all business customers. Streaming of rented/purchased TV shows and movies On Demand is only available to Private Viewing business customers. Requires acceptance of Terms of Service and Private Viewing conditions at . Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first. Wireless data charges may apply. Offer available to eligible and verified members of the U.S. military and U.S. Veterans in select areas with Business Fios Internet with a two year agreement, subject to credit review. Not available in all areas/locations. Upon military service verification through Veterans Advantage, eligible customers will receive a discount in the amount of $5/month for speeds up to 500M/500M; or $10/month for 940/880 Mbps and 2048/2048 Mbps (where available), for as long as that customer maintains qualifying Business Fios Internet service. Not available for month-to-month plans. Eligible customers must complete the military service verification process within 30 days of the order to get the discount. Available to businesses with 19 employees or less. Requires current Fios Business Internet service. Business Internet Secure licenses are sold in packs of 5, 10, and 25 with one license covering one device (laptop, desktop, smartphone or tablet). One license pack at a time per customer account. Prices are monthly and exclusive of taxes and fees. Terms and conditions apply. System requirements: Windows 7 and above; Mac OSX 10.9 and above; Android OS 5.0 and above, or Apple iOS 10.0 and above. Call sales,Chat with us,Have us contact you,Already have an account?These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. 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Learn moreWhat is VoIP?
What is VoIP?,A guide to understanding business VoIPGood communication is at the heart of every relationship—and that includes business relationships. When you can communicate easily with employees, vendors, partners and customers, you can help your business stay ready to succeed. There is a lot of technology out there that promises to make business communications easier. But for businesses that are just getting started —or for those that are eyeing growth opportunities—sifting through all of those options can be overwhelming. It might feel like the easiest choice is to just stick with traditional landline phone service, but can you really hope to succeed in a modern business world using legacy systems and outdated tools?,Many small and medium-sized businesses (SMBs) are coming to realize that being competitive means using the same tools that bigger businesses do. Which is why many SMBs are turning to software-based technology over the internet—also known as the cloud—to help even the playing field. Deciding on what cloud-based technologies are best for you could have a huge impact on your business, so it's important to make smart choices. When it comes to business communications, a Voice over Internet Protocol (VoIP) solution could be exactly what your business needs to deliver big results without breaking your budget. What is VoIP?,VoIP is a cloud-based technology that transports high-quality voice calls over the internet instead of a traditional phone network. From a user perspective, it is just like using a typical phone service. The difference is that the calls are routed through your internet network instead of through a circuit-switched telephone network. VoIP telephone service is a great blend of familiar and contemporary. Because it's so similar to traditional phone service, it's easy for users to make the transition to VoIP services. No extensive trainings or constant troubleshooting necessary. Plus, since it's all in the cloud, VoIP service provides access to advanced communications features that can help you improve productivity and performance. Three main ways to place VoIP calls:,This adaptor lets you connect a standard phone to a computer or internet connection to place VoIP calls. These specialized phones look like typical desk phones, but have Ethernet connectors to connect directly to internet services. All you need to place a computer-to-computer call is VoIP software, your computer's microphone and speaker, and an internet connection. The many benefits of VoIP,When you're working with limited resources, you need to make sure you are getting the most out of all of your technologies and investments. Business VoIP services can do more than just improve how you communicate; their benefits can stretch across many aspects of your business. Here are just a few of the advantages of a VoIP solution:,VoIP is a cost-effective option because it lets you leverage the internet service you are already using. This means instead of paying for a separate service, you only need one network for both your voice calls and your data services. You get low setup fees, low maintenance fees and low call charges. Plus, rather than having to deal with multiple bills and plans, a VoIP solution can consolidate your voice and data into one efficient plan. When you pair VoIP with a reliable network, you won't need to worry about poor call clarity. Plus, the right VoIP solution will help maintain business continuity by forwarding calls to a preset number in the event of a power outage. It's critical for businesses to stay flexible and ready for whatever the day brings. Because it's cloud-based, VoIP can help you do more than just voice calls—you can also integrate other critical communications tools, such as video conferencing, visual voicemail, collaboration tools and more. And because it can work seamlessly between desk phones and mobile devices, you can stay connected even when working remotely. Your customers are your priority—and you should make sure they know it. Not only do you need to be able to pick up the phone when your customers call, you need to be able to answer their questions or get them to the person who can—quickly. When you choose a feature-rich VoIP solution, you'll have access to many of the same tools that larger businesses typically use. For instance, our comes with more than 30 features, such as:,With features like these, VoIP can help you give your customers the same level of service they have come to expect. If you're already getting pulled in a lot of different directions, you need tools that make your job easier. VoIP deployment and management is simple, so there is no need for highly trained or dedicated IT staff. VoIP interfaces are designed to be simple and user-friendly so that local administrators can customize the most common service modifications. VoIP is highly scalable—a good thing if you have big plans for your business' future. When you have VoIP service, it's simple to move or add phones to new locations without having to reprogram or install new lines. So as your circumstances change, so can your phone system. Plus, with VoIP, virtual phone numbers can be assigned to multiple devices, helping you simplify telecommuting and remote working. Investing in VoIP service today is a first step toward moving your business forward. Find the right VoIP service provider. There are a lot of VoIP services out there to choose from, but they're not all created equal. So it's important that you get one that is right for your business. Here are a few steps to take when researching your VoIP options. Before you can choose a VoIP solution, you first need to determine what your specific communications needs are. Types of VoIP solutions:,This is a hybrid approach to VoIP. Businesses that want to keep existing numbers and analog phones can use a specialized adaptor to connect their legacy equipment to the internet and then use VoIP software to make and receive calls. Session Initiation Protocol (SIP) Trunking is the digital equivalent of an analog phone line. It provides the same basic service as traditional landlines, only instead of using physical wires to make connections, it uses virtual lines to connect calls over the internet. VoIP Private Branch Exchange (PBX) is a system that manages a business' telephone network using a data network. It may be hosted, on premises or a hybrid of the two. Once you know what you need from your business phone system, you can start looking for a solution that aligns with your long-term business goals. VoIP service is routed through the internet. So if you want to make sure you're providing reliable communications, you're going to need reliable network service. Make sure you look for a service provider that has proven reliability and coverage where you need it. While VoIP can cost less than some other business phone systems, the costs between providers can still vary—especially since not all VoIP solutions provide the same features. Not only should you compare upfront equipment costs and deployment costs, but you'll also want to see what your ongoing monthly costs will be and compare what you get with each solution. Knowing everything that is included in the cost of your VoIP solution helps you make sure you're getting the best value for your money. VoIP services are simple and easy to manage—but that doesn't mean you might not need a little extra help along the way. So you need a service provider that will be there for you when you need it. Make sure you ask questions like:,When it comes to choosing the best VoIP solution for you, we know that there's a lot to consider, because these are the same things we considered when creating,There's a reason there are so many varieties of . Every business has unique requirements and goals, and needs a business phone system that aligns with both. So know your needs, know your options and make the choice that's best for your business. * Business Digital Voice is available in select areas of nine states and the District of Columbia. Tell us about your business, then meet with our professionals to ask questions, get advice, or obtain a quote. These cookies are necessary for the website to function and cannot be switched off in our systems. 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