what is a virtual agent
a conversational, digital self-assistant for your customers
... that is consistent and personalized. From the first interaction, you can get customers answers quickly using the channel most convenient for them. Virtual Agent is a conversational, digital self-assistant for your customers. Consumers connect with you through their preferred channel 24x7x365 to resolve common inquiries and transactions. You gain an efficient way to manage repetitive tasks, control ...
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Virtual Agent
Virtual Agent,Drive enhanced CX with around-the-clock digital self-assistance. Make great first impressions. Your first contact with customers can make or break the experience. With Virtual Agent powered by artificial intelligence, you provide an automated, self-serve customer experience across digital channels that is consistent and personalized. From the first interaction, you can get customers answers quickly using the channel most convenient for them. Virtual Agent is a conversational, digital self-assistant for your customers. Consumers connect with you through their preferred channel 24x7x365 to resolve common inquiries and transactions. You gain an efficient way to manage repetitive tasks, control costs and maintain conversation context throughout the customer experience. How does Virtual Agent work?,When customers reach out by phone, your website or app or common messaging apps, Virtual Agent automates the interaction, answering questions and performing tasks in a conversational way. It retrieves content from knowledge bases, business systems and trusted external sources, and uses AI to provide the most relevant responses. Verizon Virtual Agent - available 24x7x365. Features & benefits,Virtual Agent gives your customers more power to find solutions fast rather than waiting on the phone or sending an email—and gives you a simple way to drive customer experience. We can provide you with a portfolio of customer experience-related professional services, including consultation, journey mapping, system integrations, solution performance monitoring, analysis and enhancement recommendations to help improve customer experiences over time and drive measurable results. Our "train the trainer" methodology helps you implement your digital transformation strategy. A comprehensive e-learning program along with CX consultation will help put you ahead of the learning curve when deploying and managing a virtual agent solution. Connect with customers in the right places at all the right times. Give your agents the answers they need at their fingertips. Take a smarter approach to social insights. Existing customers, to your business account or . If you are already a Verizon customer, we have several options to help you get the support you need. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreLive Agent
Live Agent,Connect with customers in the right places at all the right times. Streamline the customer journey across channels. Customers want seamless transitions from channel to channel when they communicate with you. Live Agents allow customers to have a single, fluid conversation with your brand, no matter who they talk to and what tool they use. You can deliver a consistent customer experience across all channels—web, mobile apps or through a messenger platform. Live Agent is a digital customer experience solution that helps your agents deliver personalized assistance at critical moments using a single interface across your web and app infrastructure to route communications. Paired with Verizon Virtual Agent, it provides a one-click connection to human agents via chat, voice or video. How does Live Agent work?,Live Agent, delivered via software as a service, uses web real-time communications - on your website, mobile app or popular messaging apps -to enable your agents to engage with customers over chat, voice, and one or two-way video conversations via the internet. Integrate it with the agent desktop or use stand-alone. Features & benefits,Live Agent lets you engage customers in real time, across multiple channels that are delivered within your agent desktop Drive enhanced CX with around-the-clock digital self-assistance. Give your agents the answers they need at their fingertips. Take a smarter approach to social insights. *Contact Center Satisfaction Index (CCSI) Report 2018 Existing customers, to your business account or . If you are already a Verizon customer, we have several options to help you get the support you need. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreVirtual collaboration: Learn about the technology that makes remote work, work Business
Virtual collaboration: Learn about the technology that makes remote work, work,Author: David Grady,For some companies remote work was simply a hastily implemented solution, when pandemic-related restrictions disrupted normal business operations. But today, remote work is a strategic operating capability that enables leaders to reimagine and improve almost every aspect of their business. Remote work helps make it possible to hire from a dramatically broader talent pool to allow executives to . Remote work and its virtual have created unexpected opportunities for businesses to cut costs, enhance customer service, and improve employee engagement and retention. Still, some senior executives that remote workers can actually be productive, engaged and customer-focused while away from the confines of the office. What they may not realize is that virtual collaboration technology specifically designed and optimized for remote work can improve a company's ability to succeed in an operating environment that's likely very different from February of 2020. Remote work collaboration solutions can empower your team to succeed whether you're operating a small business or large enterprise. Enabling virtual collaboration technologies,Nearly 97 percent of employees surveyed in a recent said they want to work remotely "at least some of the time," and 57 percent said they'd consider quitting their jobs if they were not allowed to work remotely some of the time. Facing this new reality, many companies are embracing remote work -- and in doing so are discovering that several technology-driven capabilities are critical to success in a hybrid working world. These remote work collaboration capabilities include:,Reliable connectivity,Internet connectivity is essential for work-from-home employees who rely on online systems and cloud-based applications to get the job done. Consistent productivity levels require connectivity that's reliable, secure, robust, and easily-manageable. But the quality and stability of that connection can suffer when work from home employees share their internet connection with other members of the household. Also, when remote employees rely on different consumer-grade internet providers for home office connectivity, companies -- their IT teams can struggle to support all those different types of routers and modems. Dedicated, business-grade wireless connectivity from a single nationwide provider allows companies to standardize the deployment, support and security of routers and modems. Cyber security,Every device that connects to a company's network is potentially "the weakest link" for cyber security if those devices are improperly configured, so a holistic approach to cybersecurity for remote work is necessary. Security starts at the network connection, so standardizing that connectivity through a single, nationwide provider of secure, reliable internet is key. Security controls like data encryption and user- and device-authentication must be embedded into the network. And when an internet provider offers additional security controls that extend beyond the connection itself – such as – data protection for remote workers is further enhanced. makes it clear that cybercriminals are increasingly targeting remote workers using poorly-secured technology in hopes of stealing user credentials and implanting potentially-devastating ransomware. Ransomware is up 13% this year, more than the last 5 years combined. Gain vital cybersecurity insights from around the world in . Communication and collaboration,From voice calling and instant messaging to virtual white boards and videoconferencing, online communication and collaboration tools have matured greatly in the last few years, enabling remote workers to seamlessly connect with their peers, their customers and the home office. When remote workers have reliable internet connectivity and access to proven communication and collaboration platforms, they can collaborate more productively online across teams and accelerate problem-solving. Technology can help remote workers feel connected and engaged with their managers, colleagues and company culture -- no matter from where they work. Customer service,Technology makes it possible to meet new and ever-shifting customer expectations about service even as more companies turn to remote work. With a , it's now possible to provide a seamless omni-channel experience through a single call center interface for all voice, chat, e-mail, SMS and social media interactions. And agents can access online information and collaborate with peers online for issue resolution and other tasks, even as they work from home. Effective remote work collaboration when your team is dispersed,Leaders need to acknowledge the permanence of remote work—and tap into its potential as a competitive differentiator. Having an effective remote work infrastructure, for example, provides access to a deeper and broader available talent pool, as organizations the world over are learning that talent isn't found in a few select cities. Talent pools change with greater remote work, said Melissa Swift, the global leader for digital transformation at Korn Ferry in an article on . There's wonderful talent available outside Silicon Valley, Boston, etc. [and] at a lower cost.,Learn more about virtual collaboration tools and get on the steps to take to successfully create the workplace of the future. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreQuestions related to "what is a virtual agent"
Case Studies related to "what is a virtual agent"
Penske Entertainment: Virtual Events Case Study Business
See how Verizon Business’s technology solutions enabled Penske Entertainment to support driving teams and fans during the Indy 500 in this virtual events case study.
University of Illinois Shutdown & Virtual Learning Business
Learn how the University of Illinois partnered with Verizon to provide virtual learning technology. Discover how students succeeded during a campus shutdown.
Press related to "what is a virtual agent"
Verizon Business expands Virtual Network Services portfolio with Cisco’s ENCS
Verizon Business Group is expanding its Virtualized Network Services portfolio, adding Cisco’s Enterprise Network Compute System (ENCS) to its existing catalog of compute devices.
Verizon Business to host first-ever joint virtual event with Apple for enterprise customers
Verizon Business will hold a virtual event for global enterprise customers on Thursday, November 19 at 1pm ET (10am PT).
Verizon Business expands BlueJeans Telehealth for data-driven virtual care
Verizon Business announced new partner integrations and enhancements to its BlueJeans Telehealth platform designed to help improve the overall quality of virtual care.
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