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Verizon First Responder Advisory Council (VFRAC)
VFRAC was formed in 2019 to provide strategic input and advice for Public Safety. The council is made up of highly respected, accomplished leaders who represent a wide range of the public safety community, including emergency management, fire, public health and law enforcement. Sal Cassano spent 40+ years on the FDNY, serving as a crucial leader before, during and after the 9/11 terrorist attacks that took the lives of more than 300 members of the department. For 30+ years, Verizon has supported Public Safety with an unwavering commitment—strengthened by the council. Our members provide thought leadership benefitting first responder agencies and communities. The council also helps us equip public safety professionals with reliable, tailored solutions and technologies to help keep communities safe. Get to know the people who make up the council and explore their remarkable career paths.¹,One of the world's most respected and trusted experts on risk and security issuesServed as Director for the Coast Guard, Chief of Police in four cities and Deputy Chief for the LAPDSpent 22+ years with the NYPD, and worked with the NYPD Financial Crimes Task ForceSpent 44+ years in the FDNY, and held every uniformed rank, including Fire CommissionerServed for 31 years with the Tampa Police Department, including his final 4 years as Chief of PoliceServed for 37+ years in every operational capacity within the Phoenix Fire Department's 6 divisionsA distinguished leader with over three decades of expertise in national security and emergency management, currently serving as President and Chair of the Board of NEC National Security SystemsSpent 40+ years with the LAPD, 35 of which were full time and 5 as a reserve officerFormer Assistant Executive Director of the IAFC, and its Director of National Programs and Consulting ServicesA leader in developing innovative policing strategies and organizational change, and internationally recognized as a practitioner and educatorPossesses 40+ years of practitioner experience in emergency management, homeland security and major event planningHas 40+ years of leadership experience in the public and private sectors, and was the first female to head the U.S. DEAFrom natural disasters to major public events to cyberattacks, former US Army officer, Mike Olson, helps first responders maintain critical communications when it matters most. With over 50 years of distinguished police service, Chuck Ramsey brings his experience as Commissioner of the Philadelphia Police Department to the Verizon First Responder Advisory Council. Danielle Warner of the Verizon Frontline Crisis Response Team has stood with first responders during their most critical moments, including the life-saving search and rescue of an 8-year-old boy. Discover how our Verizon Frontline Crisis Response Team prepares to tackle everything from major music festivals to emergencies at coal plants. Learn how Crisis Response Managers Jake Hayes and Tetoya Gibson Preston deliver mission-critical communication solutions for relief efforts nationwide. One of New York's bravest, Sal Cassano helped rebuild the FDNY after 9/11 and joined our Advisory Council to help bolster public safety communications. Get to know Bill Bratton, a leader and champion for mobile technology, who ensured every NYPD officer had a smartphone and tablet for their patrol car. Discover announcements and learn about Verizon-led discussions and presentations, across the country, on public safety solutions. The VFRAC plays a critical role in disaster preparedness and resilience planning by serving as a strategic partner and advisor to Verizon on the unique needs of public safety agencies. VFRAC collaborates closely with first responders, government agencies and community leaders to develop and refine essential communication solutions during emergencies. By leveraging the insights of its members, who are seasoned professionals in emergency management, the VFRAC ensures that the Verizon Frontline technologies and services—backed by the transformative power of the Verizon 5G network—are designed to enhance situational awareness, streamline communication and support effective disaster response. In practice, the VFRAC partners with the , which deploys to support first responders during hurricanes, wildfires and other disasters. The council's input is instrumental in tailoring Verizon's innovative and first-of-their-kind solutions to meet the evolving challenges faced by public safety agencies, strengthening community resilience and ensuring that critical communication lines remain open during crises. The members of the VFRAC share several notable accomplishments and experiences, reflecting their extensive backgrounds in public safety and emergency response. Here are the common accomplishments among the council members:,Chair William J. Bratton,William J. Bratton is one of the world's most respected and trusted experts on risk and security issues. During his almost 50-year career in law enforcement, he instituted progressive change and dramatic drops in crime while leading six police departments, including seven years as Chief of the LAPD and two nonconsecutive terms as the Commissioner of the NYPD. He is the only person ever to lead the police agencies of America's two largest cities. As the Executive Chairman of Teneo Risk, Commissioner Bratton advises clients on risk identification, prevention and response. Teneo Risk addresses six key areas: cybersecurity, infrastructure protection, counterterrorism, health advisory, internal threat mitigation and crisis management. Prior to assuming his role at Teneo Risk, Commissioner Bratton was the 42nd police commissioner of the city of New York from January 2014 to September 2016. It was the second time he held the post. During that time, he oversaw 32 months of declining crime, including historic lows for murders and robberies. At the same time, he initiated an unprecedented Neighborhood Policing program to close the gap between the NYPD and the communities it serves. Neighborhood Policing refocused resources on the underlying issues in individual neighborhoods, connected cops with community partners, enhanced outreach and communication strategies, and was a cornerstone of precision policing—the practice of identifying the few who create crime and disorder while safeguarding the many. Commissioner Bratton also spearheaded the first major technological overhaul in the NYPD in years, the Mobile Digital Initiative, which gave a smartphone with custom-designed apps to every officer and put a tablet in every patrol car. These devices put an entire precinct's data capabilities in the palm of an officer's hand, allowing them to read details about calls for help, research locations of interest, search names and license plates, and complete paperwork—all while remaining in the field. Additionally, the ever-changing threat picture in the world's number one target for terrorism mandated major reforms to the NYPD's already robust counterterrorism capabilities. In response, Commissioner Bratton developed two new units—the Critical Response Command (CRC) and the Strategic Response Group (SRG)—which now provide the city with more than 1,000 highly trained and properly equipped officers who are dedicated to counterterrorism, large-scale mobilizations, site security, and rapid deployment citywide. In the 1990s, Commissioner Bratton established an international reputation for re-engineering police departments and fighting crime. As Chief of the New York City Transit Police, Boston Police Commissioner and in his first term as New York City Police Commissioner, he revitalized morale and cut crime in all three posts, achieving the largest crime declines in New York City's history. At the NYPD in 1994 and 1995, he led the development of CompStat, the internationally acclaimed command accountability system now in use by police departments nationwide. CompStat employs accurate, real-time intelligence, rapid deployment of resources, relentless follow-up and accountability systems to focus the work of police on stopping crimes before they happen. As Los Angeles Police Chief from 2002 to 2009, in a city known for its racial tensions, entrenched gang culture and youth violence, he brought crime to historically low levels, greatly improved race relations and reached out to young people with a range of innovative police programs. At the LAPD, he also led the creation of its Real Time and Predictive Policing initiatives, while successfully implementing the country's largest federal consent decree. The recipient of many honors throughout his career, Commissioner Bratton was named by magazine as one of 2010's most influential people in the security industry based on his leadership qualities and the positive impact that his work has made on organizations, colleagues and the general public. This was the second time in two years that he has appeared on the magazine's list of most influential security executives. In 2007, he received magazine's "Public Official of the Year Award.",In January 1996, he appeared on the cover of and was featured in the article "Finally, We're Winning the War Against Crime." And in 2009, for his collaborative efforts in working with U.S. and British police forces, he was recognized by Her Majesty Queen Elizabeth II with the honorary title Commander of the Most Excellent Order of the British Empire (CBE). A noted author, commentator and consultant, Commissioner Bratton holds a bachelor's degree from Boston State College (now the University of Massachusetts Boston) and is a graduate of the FBI National Executive Institute. At Harvard University's Kennedy School of Government, he was a Senior Executive Fellow in criminal justice and a member of the school's National Executive Session on Policing. He has twice served as President of the Police Executive Research Forum (PERF) and in 2009 served as President of the Major Cities Chiefs Association. He currently serves as the Vice Chairman of the Secretary of Homeland Security's Advisory Council. His critically acclaimed autobiography Turnaround with Peter Knobler was published by Random House in 1998. In 2012, Commissioner Bratton and Zachary Tumin, a senior researcher at Harvard's John F. Kennedy School of Government, co-authored a management leadership book, Collaborate or Perish, published by Random House. He is currently working with Peter Knobler on an untitled memoir of his almost 50-year career to be published by Random House in 2020. Michael Berkow,Mr. Berkow is an experienced police executive with extensive knowledge of both the domestic and international arenas. He is a published author and guest lecturer on a variety of topics including; community-oriented policing, integrity, and the operation internal misconduct systems. Director Berkow has experience in federal law enforcement, the private sector and local policing. He has served as the Chief of Police in four cities (Savannah-Chatham Metropolitan Police Department; Irvine, CA, South Pasadena, CA, and Coachella, CA) as well as serving as a Deputy Chief for the Los Angeles Police Department. Director Berkow led the Coast Guard Investigative Service for almost a decade, leading led over 450 special agents operating out of 40 offices both within the United States and overseas. An acknowledged expert on police investigations, discipline, and management, Mr. Berkow possesses vast experience in global policing and security solutions, having served in high-level positions in both the U.S. and international law enforcement communities. Through multiple assignments, he has been instrumental in efforts to advance the principles of rule of law in Somalia, Haiti, Jamaica, Kenya, Bulgaria, Hungary, Romania, Tanzania, Uganda, and Yemen. In 2006, he was a member of the Expert Group for the Implementation of the United Nations Convention Against Corruption. As President of Kroll Security Group, Mr. Berkow was heavily involved in significant police re-engineering and training efforts in the US, South American, the Middle East and the Caribbean. Mr. Berkow worked with the London Metropolitan Police,Mr. Berkow began his career with the Rochester NY Police Department, where he served in a variety of assignments ranging from patrol and narcotic investigation to the chief's staff. He also served as the co-commander of a joint police-FBI investigative,Mr. Berkow left the RPD to serve with the United States Department of Justice as an International Police Assistance Project Manager. He served as Director of the effort to rebuild the Somalia National Police Force and was the first director for the Haitian National Police Project, an effort to create the first civilian police force in Haiti's history. Mr. Berkow holds a B.A. in sociology from Kalamazoo College in Michigan, a J.D. from,Mr. Berkow is a graduate of the FBI National Academy, the FBI National Legal Institute,David Cagno,David Cagno is a Senior Vice President with Teneo Risk. He serves as Chief of Staff to the Executive Chairman and provides support on matters of security, intelligence, emergency planning and prevention. Prior to joining Teneo Risk, Mr. Cagno spent over 22 years with the NYPD. During this time, he was an accomplished NYPD Lieutenant Detective Commander, holding full investigative and operational command responsibility. He finished his tenure in the NYPD Financial Crimes Task Force, where he directed and investigated financial frauds and other major criminal investigations. Mr. Cagno received a bachelor's degree in criminal justice from Excelsior College and is a member of the Association of Certified Fraud Examiners (CFE) and Association of Certified Anti-Money Laundering Specialists (ACAMS). Brian DuganThroughout his career, Chief Dugan recognized the value of community relationships. He quickly rose through the ranks leading to his appointment of Chief of Police in 2017. This appointment came after a very dark period for the City of Tampa. In the fall of 2017, a serial killer targeted the Seminole Heights community. Chief Dugan led a coalition of local, state, and federal law enforcement agencies as the unwavering voice of calm and strength for the city, until the suspect was brought to justice. Under his command, the Tampa Police Department was the lead agency among 70 other law enforcement partners for Super Bowl LV in 2020, as well as the lead agency for security during back-to-back Stanley Cup championships. The Tampa Police Department also coordinated security for the celebratory boat parades which, due to the pandemic, were the first of its kind. Brian Dugan is best known for the innovative ways he cultivated police-community relationships through outreach and engagement. He created a integrated approach to fighting crime by developing a sustainable methodology of enhancing public trust and building community partnerships. This was evident through his creation of the Community Investment Grant program, popular podcase series, modern citizen police academies, and his commitment to officer trainings focused on treating all citizens with dignity and respect. Under Dugan's leadership, citizens could learn first-hand about their agency through a series of half-day citizens academies. Dozens of community leaders, local business owners, activists, and professional athletes have experienced real-life scenarios experienced by offices through this engagement program. Chief Dugan invited the Tampa Bay Buccaneers and Tampa Bay Lightning players to participate in the working for social justice program. This partnership created a productive environment for an exchange of ideas, concerns, and challenges. Chief Dugan will always be proud of his officers for driving down crime, but he is most satisfied with the community policing that takes place in Tampa every day. Officers and employees work side-by-side with citizens to solve and prevent crimes. Determined to put bad money to good use, Chief Dugan implemented a Community Investment Grant program with the use of drug forfeiture funds. The department invested in local non-profits whose missions ranged from empowering underprivileged children through education to providing ex-offenders with employability skills to reduce recidivism. During his tenure, Dugan launched Role Call with Chief Brian Dugan a unique podcast series highlighting the diverse roles of community members in public safety. Each week he traded in his police radio for a microphone to host the 30-minute show alongside a featured guest. With a reach of more than 1,000 listeners, these candid conversations helped draw important parallels between community service and police work. Chief Dugan earned a Bachelor of Science in Criminal Justice form West Liberty University and a Master of Public Administration degree from Troy State University. He is a graduate of the prestigious Southern Police Institute's Command Officers Development Course. In 2014, he attended the Senior Management Institute for Police. He is a graduate of the FBI's National Executive Institute and Leadership Tampa. Chief Dugan is also a member of several professional associations, including the Tampa Bay Area Chiefs of Police Association, Florida Police Chiefs Association, International Association of Chiefs of Police, National Association of Women Law Enforcement Executives, National Association of the Advancement of Colored People (NAACP), and Police Executive Research Forum. As a cancer survivor, Brian is grateful for each day he can make a difference in the community of law enforcement. However, his most important role is his role as a husband and father of two children. Salvatore Cassano,Salvatore J. Cassano served as the 32nd Fire Commissioner in the 151-year history of the FDNY, leading the United States' largest fire department with more than 16,000 fire, emergency medical services (EMS) and civilian members, and an annual budget of $1.6 billion. Commissioner Cassano spent over 44 years in the FDNY and held every uniformed rank prior to his appointment by Mayor Michael R. Bloomberg in January 2010. Commissioner Cassano served as the FDNY's Chief of Department—the highest-ranking uniformed officer— from 2006 through 2010. He oversaw many of the agency's most important bureaus, including Fire and EMS Operations, Training, Safety, Fire Prevention and Communications. From 2001 to 2006, he served as Chief of Operations—a position he was appointed to immediately after Sept. 11, 2001. Both as Chief of Operations and Chief of Department, Commissioner Cassano played a crucial role in rebuilding the Department in the wake of 9/11 and the loss of 343 members of the Department. In the years that followed, more than 6,800 new firefighters were hired and more than 6,000 others were promoted to various officer ranks as the Department went through a difficult but remarkable resurgence. Under his leadership, the FDNY became better equipped, trained and prepared than ever before in its history, and achieved unprecedented success with the fewest civilian fire fatalities ever and the fastest response times on record. Commissioner Cassano's career with the FDNY began with his appointment as a firefighter on Nov. 29, 1969. He steadily rose through the ranks with promotions to Lieutenant (August 1977), Captain (April 1984), Battalion Chief (August 1987), Deputy Chief (June 1993), Deputy Assistant Chief (November 1999) and Assistant Chief (April 2001). During his career, he was cited for bravery five times. Prior to joining the FDNY, Commissioner Cassano served in the U.S. Army from October 1965 through July 1967 and was deployed to Vietnam in September 1966. While a firefighter, he attended John Jay College of Criminal Justice and received a bachelor's degree in fire science. Commissioner Cassano also received honorary doctor of laws degree from St. John's University in May 2013. In September 2009, Commissioner Cassano was awarded France's highest decoration, the Legion d'honneur by French President Nicolas Sarkozy, and in 2011, he received the Ellis Island Medal of Honor. Commissioner Cassano grew up in Brooklyn and is a lifelong resident of New York City. He and his wife, Theresa, reside in Staten Island. They have five children and nine grandchildren. Kara Kalkbrenner,A native Phoenician, Fire Chief Kara Kalkbrenner joined the Phoenix Fire Department in 1985. During her 37 plus years of service, she held the ranks of Fire Engineer, Fire Captain, Division Chief, Deputy Chief and Executive Assistant Chief of Administration. Chief Kalkbrenner was one of only six female Fire Chiefs of large metropolitan fire departments in the country. Her philosophy is that public administrators are community stakeholders and play an integral role in shaping the community where they work and live. Chief Kalkbrenner led 2,300 members and oversaw an operating budget of more than $550 million dollars, carefully stewarding taxpayer dollars and city resources while serving as Phoenix Fire Department's Fire Chief. Chief Kalkbrenner served in every operational capacity within the Department's six divisions, including Operations (Fire and Emergency Medical Services response), Fire Prevention, Human Resources, Physical Resources, Information Technology, and Training. That experience provided her with the insight and understanding of all aspects of the Phoenix Fire Department. Chief Kalkbrenner's Labor/Management Teams had an ongoing commitment to present-day Strategic Plans that addressed the current and future needs of the community and Phoenix Fire Department. The Strategic Plans were the guiding force for continued innovation and customer service to the citizens of Phoenix. The plans include the 26 jurisdictions the Phoenix Fire Automatic Aid System responds into. The plans keep the PFD and the Automatic Aid Consortium relevant and continue to move the organizations forward. These plans include six key initiatives:,Chief Kalkbrenner holds an Associate Degree in Fire Science from Phoenix College, a Bachelor's Degree in Fire Service Management from Ottawa University and is a graduate from the Naval Postgraduate School. She has served as an adjunct instructor for the Fire Services program at Maricopa County Community Colleges. Dr. Kathleen L. Kiernan, Ed.D,Dr. Kathleen L. Kiernan is a distinguished leader with over three decades of expertise in national security and emergency management, currently serving as President and Chair of the Board of NEC National Security Systems. She specializes in strategic development and execution of advanced technologies like biometrics, artificial intelligence, and machine learning for defense and homeland security. Recognized for her strategic acumen in critical incident management and risk assessment, Dr. Kiernan has significantly influenced national policies and security training programs. Additionally, she is an educator and innovator, developing trademarked analytical processes and educational programs that address complex security threats. Some of her current and former positions include being faculty at the Naval Postgraduate School and Johns Hopkins University, Co-Chair of the Homeland Security Intelligence Committee, and Assistant Director at the ATF. Sandy Jo MacArthur,Former Captain, Civil Rights Integrity Division, LAPD,Sandy Jo MacArthur has a career in policing spanning over 40 years with the LAPD, 35 of which were fulltime and five as a reserve officer. She attained the rank of Assistant Chief before her retirement in 2015 and continues to work with the Training and Education Division. Her experience includes: field operations, budget, technology, 911 center, personnel hiring and promotions, police training, and employee wellness. Her expertise includes: handling cases involving people with mental illness; crisis intervention tactics; use of force training, skill development and adjudication; human relations and resources; diversity and discrimination; conflict management; curriculum design; and training delivery. Ms. MacArthur currently works with the Los Angeles District Attorney's Office as the Mental Health Training Coordinator, teaching law enforcement officers from throughout the county de-escalation skills when handling calls for service involving persons with mental illness. She is an adjunct professor at the Pepperdine University School of Law teaching mediation and the psychology of conflict. She also consults with law enforcement agencies across the nation. She also works with the University of Chicago Crime Lab assisting with several projects pertaining to the Chicago Police Department, including employee wellness, early intervention programs and various training for in-service personnel. Ms. MacArthur received a bachelor's degree in criminal justice from Arizona State University in 1980, a master's degree in behavioral science, specializing in negotiations and conflict management, from California State University, Dominquez Hills in 1997, and is currently pursuing her doctorate in psychology. Edward P. Plaugher,Former Assistant Executive Director, International Association of Fire Chiefs (IAFC),In January 2013, Chief Ed Plaugher retired as the Assistant Executive Director of the IAFC and its Director of National Programs and Consulting Services, a position he held with the IAFC since 2006. Chief Plaugher began his career in the fire service as a volunteer firefighter while in high school. After serving 24 years with the Fairfax County Fire and Rescue Department and retiring as a Deputy Fire Chief, he was appointed to the position of Fire Chief of the Arlington County Fire Department, Arlington, VA. He held this position until his retirement in June 2004. At the annual meeting of the IAFC in August 2004, he was named Career Fire Chief of the Year by the IAFC and magazine. Chief Plaugher's career spans more than 40 years as a fire service professional. In addition, Chief Plaugher is the former President of the State Fire Chiefs Association of Virginia. He is a life member of the IAFC and the National Fire Protection Association (NFPA), and is currently the Chair for NFPA 950 and 951 the Standard and Guide of Data Exchange for the Fire Service, both documents published by the NFPA. As a member of both associations, he served on the National Fire Code and Terrorism Committees. Chief Plaugher was a member of the Emergency Response Senior Advisory Committee (ERSAC) of the Homeland Security Council (HSC) of the Department of Homeland Security, and served as a special advisor to the Defense Science Board for the Department of Defense. He holds a bachelor's degree in fire administration and technology from George Mason University and completed the Executive Fire Officers (EFO) course at the National Fire Academy. Chief Plaugher taught for over 20 years at the Northern Virginia Community College, Fire Science Program. Since 1979, he has been an adjunct faculty member and course developer for the National Fire Academy in Emmitsburg, MD. He has contributed sections to the Industrial Fire Hazards Handbook and the Fire Protection Handbook, both published by the NFPA. Chief Plaugher, as Chair of the Metropolitan Washington Council of Governments (MWCOG), Fire Chiefs Terrorism Committee, directed the regional terrorism preparedness efforts for the National Capital Region and was the Executive Agent for the nation's first Metropolitan Medical Strike Team. On Sept. 11th, 2001, as Chief of the Fire Department, Chief Plaugher led Arlington County's response efforts to the terrorist attack at the Pentagon. Arlington's Fire Department coordinated and led the local, regional, state and federal response to the incident. For both the preparedness and response efforts, Chief Plaugher was awarded the Secretary of the Army Public Service Award and the Secretary of Defense Medal for Exceptional Public Service in June 2004. Charles H. Ramsey,Charles H. Ramsey was appointed Police Commissioner of the Philadelphia Police Department on Jan. 7, 2008, by Mayor Michael A. Nutter. He retired in January 2016 after serving eight years as Commissioner and leading the fourth-largest police department in the nation with over 6,600 sworn and 830 civilian members. Commissioner Ramsey brings over 50 years of knowledge, experience and service in advancing the law enforcement profession in three major city police departments, beginning with Chicago, then Washington, DC, and Philadelphia. Commissioner Ramsey was the longest-serving chief of the Metropolitan Police Department since DC Home Rule and the second-longest-serving chief in department history. Commissioner Ramsey has been at the forefront of developing innovative policing strategies and leading organizational change for the past 25 years. He is an internationally recognized practitioner and educator in his field, and is the Immediate Past President of both the Police Executive Research Forum (PERF) and the Major Cities Chiefs Association (MCCA). He is the only law enforcement professional to have served as president of both prominent organizations at the same time and is the only police professional to receive the Leadership Award from three major law enforcement organizations: the FBI National Executive Institute, the PERF and the MCCA. In December 2014, following several high-profile incidents involving police use of force, President Barack Obama chose Commissioner Ramsey to serve as Co-Chair of the President's Task Force on 21st Century Policing. In recognition for his contributions to the field of policing and public safety, he has been awarded honorary doctorate degrees from four universities and served as a Distinguished Visiting Fellow at the Lindy Institute for Urban Innovation at Drexel University. In January 2017, Commissioner Ramsey became a Law Enforcement Analyst for CNN. He was also appointed by Pennsylvania Governor Tom Wolf to serve as Chairman of the Pennsylvania Commission on Crime and Delinquency, and Chairman of the Pennsylvania School Safety Committee. In August 2019, Governor Wolf appointed him to serve as his Senior Advisor for Gun Violence Prevention. He is currently Principal Deputy Monitor overseeing federal consent decrees in Baltimore and Cleveland, and is a Founding Partner in the consulting firm 21st Century Policing Solutions, LLC. In 1999, Commissioner Ramsey partnered with the Anti-Defamation League and the U.S. Holocaust Memorial Museum in developing an innovative and experiential training program called Law Enforcement and Society: Lessons from the Holocaust. As President of the MCCA, he co-founded the Police Executive Leadership Institute, a program specifically designed to develop the next generation of police leaders. In 2015, Commissioner Ramsey partnered with the National Constitution Center in Philadelphia developing an innovative training for police called "Policing in a More Perfect Union.",In July 2009, Commissioner Ramsey was appointed as a member of the Cambridge Review Committee, an independent national committee to help identify lessons learned from the arrest of Harvard Professor, Henry Louis Gates Jr. In 2010, he oversaw the Kensington Strangler investigation, which resulted in the arrest and conviction of Antonio Rodriguez for the murders of three prostitutes in Philadelphia's Kensington District. Commissioner Ramsey was asked in Fall 2011, by Harvard's Kennedy School of Government, to serve on the new Executive Session on Policing and Public Safety, an exclusive group of renowned scholars and practitioners that met over a three-year period to set the public policy agenda for the policing profession for the next two decades. He was a member of the Executive Committee for the International Association of Chiefs of Police (IACP), served on the National Homeland Security Advisory Council and is also an advisor to the FBI's National Executive Institute. He has served as the Chairman of the Homeland Security Subcommittee for both the IACP and the MCCA. He currently serves as an advisor to the U.S. Conference of Mayors. In November 2016, he was appointed by President Barack Obama to serve on the National Infrastructure Advisory Council. Commissioner Ramsey holds both bachelor's and master's degrees in criminal justice from Lewis University in Romeoville, IL. He is a graduate of the FBI National Academy and the National Executive Institute. He completed the Executive Leadership Program at the Naval Postgraduate School, Center for Homeland Defense and Security in February 2008. Commissioner Ramsey has lectured nationally on community policing as an Adjunct Faculty member of both the Northwestern University and Lewis University Traffic Institute's School of Police Staff and Command. He is an expert in the area of policing and homeland security. He is currently a Distinguished Visiting Fellow of the Lindy Institute for Urban Innovation at Drexel University and serves as an advisor to several police departments including Baltimore; Chicago; Cleveland; Grand Rapids, MI; Los Angeles; Sacramento, CA; University of Cincinnati; Miami Gardens, FL; and Wilmington, DE. He also has worked with the Police Executive Research Forum and police departments in the United Kingdom, Israel, Jordan and with the Palestinian Police on the West Bank. In December 2015, the city of Philadelphia named the Philadelphia Police Department Training Academy Auditorium the Charles H. Ramsey Training and Education Auditorium. In 2015, the U.S. Congress honored him by approving a U.S. postage stamp bearing his likeness. In October 2018, he delivered the keynote address at the grand opening of the National Law Enforcement Museum in Washington, DC. Ellis M. Stanley Sr. Ellis M. Stanley Sr. is the Managing Partner of Ellis Stanley Partners and has over 40 years of practitioner experience in emergency management, homeland security and major event planning. He has an international reputation, currently serving as Chair of the Global Board of Directors for the IAEM. He was part of a multi-disciplinary team that researched Haiti and Chile following major earthquakes. He conducted senior crisis management seminars for Argentina, Bangladesh, Sri Lanka, India, Paraguay, Jordan, Turkey and Taiwan. He began his career as Director of Emergency Management for Brunswick County, NC, in 1975. As First Fire Marshal and then Fire and Rescue Commissioner, he developed one of the first nuclear facility plans in the wake of the Three Mile Island disaster. He went on to serve as the Director of the Durham-Durham County Emergency Management Agency in North Carolina, Director of the Atlanta-Fulton County Emergency Management Agency in Atlanta, the General Manager of the Emergency Preparedness Department for the city of Los Angeles, and the Vice President of Emergency Management and Disaster Mitigation for Dewberry, LLC. He has contributed to nuclear facility plans, hazardous materials planning, emergency management research and major event planning. Mr. Stanley served as Director of the Democratic National Planning Committee for the 2008 Democratic National Convention in Denver. As a trainer, he has served as the discipline expert for many major events, including the 1984 and 1996 Summer Olympics. As Atlanta's Emergency Manager for the 1996 Centennial Games, he was responsible for training as well as managing the Emergency Operations Center for the public health aspects of the games, which included developing and rolling out the first operational Metropolitan Medical Strike Team (MMST) in the country for the games. Other major events included the Papal and World Youth Conference in Denver in 1994, the 1995 Special Olympics in the city of New Haven, CT; the 1988 Republican National Convention in New Orleans; the 1988 Democratic National Convention in Atlanta, and the 1996 Democratic National Convention in Chicago. As the nine host cities of the 1994 World Cup planned for their matches, Mr. Stanley was called to provide Integrated Emergency Management System (IEMS) and Emergency Operations Center training. He has also provided training as cities prepared for events like Super Bowls, World Series and NBA Championships. Mr. Stanley has a bachelor's degree in political science from the University of North Carolina at Chapel Hill, and an honorary doctor of public service degree from the University of Maryland Eastern Shore. Karen P. Tandy,Karen P. Tandy has more than 40 years of leadership experience in the public and private sectors with executive board experience serving on for-profit and nonprofit boards. She heads a government affairs consulting firm in the Washington, DC, area. Ms. Tandy was appointed by President George, W. Bush and unanimously confirmed by the U.S. Senate as the first female to head the U.S. Drug Enforcement Administration (DEA), where she managed a $2.4 billion budget and approximately 11,000 employees in 86 global offices from 2003 to 2007. During her tenure, the DEA dismantled 80% more significant drug-trafficking organizations, contributing to a 23% reduction in teen drug use, and the lowest level of workplace drug use in almost 20 years. Prior to the DEA, Ms. Tandy led the nationwide Organized Crime and Drug Enforcement Task Forces, comprised of thousands of federal and state law enforcement agents and prosecutors across the U.S. After 12 years as a federal prosecutor, she was named U.S. Associate Deputy Attorney General during the Clinton and Bush administrations, with responsibility for developing national policy and strategies involving drug enforcement and counter money laundering. In the private sector, Ms. Tandy was the Senior Vice President of Government Affairs for Motorola Solutions, where she was Motorola's top public-policy spokesperson on issues related to global telecom policy. Ms. Tandy was appointed by the U.S. Congress to the Commission on Combating Synthetic Opioid Trafficking in 2020. She is Chair of the Board of Directors of the National Center for Missing and Exploited Children, previously leading its law enforcement operations committee. She also is a member of the U.S. Department of Homeland Security Advisory Council (DHS HSAC), appointed under the Obama and Trump administrations. Previously, Ms. Tandy chaired the Board of Directors of the National Law Enforcement Officers Memorial Fund (2019 to 2020) and chaired several law enforcement-related Homeland Security Advisory Council Panels, including Customs and Border Protection (CBP) Integrity and Use of Force (2015 to 2016): Immigration and Customs Enforcement Use of Privatized Detention Facilities (2016); and CBP Families and Children Care at the Southwest Border (2018 to 2019). Ms. Tandy is a lawyer admitted to the state bars of Texas and Virginia, and is the Founder and Principal of KPT Consulting, LLC. She resides in northern Virginia. Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . 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Learn moreSD WAN vs. MPLS: Comparing for a Business Solution Business
SD WAN versus MPLS:,As your business grows in a marketplace that's increasingly digital, your ability to compete may hinge on the speed and reliability of your networking and internet connections. Bandwidth and the right technical tools are today's must-haves for connecting with customers when, how and where they want. But the bandwidth you need—the capacity and speed—for advanced digital communications becomes pricey as you add employees, locations and digital services. Before long, you may be looking for networking options that can help you more securely control and streamline your connections to sites, customers and the cloud. Two options are particularly appropriate for businesses with a mix of technologies and connection types to branch offices and remote users. These are software defined wide area networking (SD WAN) and multiprotocol label switching (MPLS). A better understanding of SD WAN vs MPLS and their benefits can help you choose which solution—or combination of solutions—is best for your business and your budget. What is SD WAN?,is a type of software defined networking (SDN) that helps you manage and control a wide-area network (WAN) from a single dashboard in near real time. It also helps you use your bandwidth efficiently by routing important traffic, such as e-commerce, through channels that you designate. Less important traffic, such as web surfing and social media updates, can be sent inexpensively over the internet. What are the benefits of SD WAN?,Because SD WAN is a cloud-based solution that businesses typically obtain through a service provider, it can dramatically simplify WAN operations that use a variety of protocols for internet and other types of connections. When you need to provision a new site, SD WAN allows you to do so relatively quickly and economically. Because you can securely access many network operations through a dashboard on a laptop or tablet, it's easier to scale your capacity to accommodate changing traffic demands. SD WAN can also improve performance and simplify operations with the ability to set pre-programmed policies to automate routing decisions based on prevailing real-time network conditions. You can take any number of different connection types and put an SD WAN service overtop of those to dynamically manage traffic flow. That combination of connection types depends on your application environment and business objectives. Because it is based on software instead of hardware, you can easily implement, scale and manage SD WAN regardless of the underlying transport technology. Benefits of SD WAN include:,However, if your company's networking is limited to only a few branches, and if you don't conduct a lot of business using cloud-based applications, you may not need SD WAN. Instead, MPLS may make more sense. As you'll see, these dedicated circuits are separate from the public internet. What is MPLS?,MPLS is essentially a virtual private network (VPN) that, like SD WAN, readily accommodates a wide range of networking technologies to connect disparate WANs. Also like SD WAN, MPLS is typically delivered and provisioned by a service provider and provides the ability to prioritize traffic. Unlike SD WAN, MPLS doesn't include a breakout to the public internet. Connections act as a direct, point-to-point or any-to-any link. What are the benefits of MPLS?,MPLS has been a critical foundation of many WAN networks for years because of its any-to-any connectivity, ability to prioritize data traffic, and capabilities around VoIP and Video over IP convergence. It has served enterprises reliably for more than a quarter of a century and is still valued as a highly stable means of routing traffic without using the public internet. As SDN technologies have emerged, such as SD WAN, newer hybrid networking models sometimes featuring lower cost broadband circuits have emerged causing some customers to move away from models featuring redundant private connections such as MPLS, Ethernet, Wave, etc. However, there are still reasons to continue using MPLS connections including enhanced application performance and optimized costs. Benefits of MPLS include:,Which one—SD WAN or MPLS — is right for your business?,So when you're trying to decide between SD WAN vs. MPLS, if you're concerned about quickly and easily building on your network while carefully allocating bandwidth over the internet to potentially control costs, then could be a good choice for your business. On the other hand, if you're more concerned with the reliability you get by establishing direct network connections, your business may be a good candidate for MPLS. To illustrate how the options may or may not suit your situation, here are two scenarios. Let's say your retail business has five storefronts and no Wi-Fi for customers or staff. You network with one or two suppliers and distributors. The stores and businesses on your network mostly handle point-of-sale transactions, fulfill orders by mail, and track inventory and shipments. You've grown as big as you intend to, and any more overhead is out of the question. MPLS may be a great choice for your business. The happy customer for SD WAN is more likely to be a business that depends on cloud connectivity that's virtually always on. For instance, a company with a voracious appetite for speed and capacity may appreciate SD WAN's flexibility for allocating bandwidth to run video, webinars and sharing of large media files. This company may also want to provide Wi-Fi service to guests and use that bandwidth for business data if there's a network outage or heavy congestion on the normal link. Both are typically managed services offered by a service provider, so your teams are spared much of the heavy lifting relative to maintenance and security. Your service is also usually backed by a service level agreement (SLA). Combining SD WAN and MPLS,As your network evolves, complexity often escalates. Business owners know the risks of change when it comes to essential connectivity. When you team with a provider you can trust, you're better positioned to adopt a solution that extends your operational capabilities as it eases your path to tomorrow's technical advancements. The right partner can provide a stable solution that addresses your networking challenges and does so on your terms. Verizon can be that partner. We'll help you take the next step into your digital future with confidence. Whether you operate a small business with several remote workers or a multi-location enterprise, we have networking solutions that can help you maximize the amount you've budgeted for bandwidth. With our hybrid, dedicated and SDN solutions, we can work with you to implement or MPLS—or a solution where SD WAN and MPLS complement each other—on the same network. Your business needs to deliver high-quality service along with top-notch security. Doing all that over broadband isn't going to cut it. You'll need a robust and resilient network. So which is better: MPLS or SD WAN? The answer is both. You need to have the right mix of MPLS connections (for high-bandwidth priority applications) and broadband (for lower-priority applications) and even 4G LTE or 5G wireless connections along with a smart way to direct your traffic. Benefits of mixing SD WAN with MPLS,That's what SD WAN does, and why it's not a replacement for MPLS. A hybrid WAN made up of a variety of connectivity types based on location needs and SD WAN to intelligently manage the flow of traffic is the way to go. That means you shouldn't compare the cost or security of SD WAN vs. MPLS. You need to compare the mix of access types of SD WAN against the needs of your business and determine the that can help you achieve your goals. When you're connecting large data centers together, you're not going to use broadband, which only offers best effort. You'll need to use a big, powerful connection with reliable service levels — MPLS. Chances are, that's something you already have. By using SD WAN as an overlay solution, you can take your existing infrastructure and help it run more efficiently. SD WAN is application and user aware, which allows it to route traffic over the most effective path for high performance and low latency in near real-time. Mission-critical applications and data will still be sent through MPLS, while lower-priority apps like email can be sent over the public internet. Should there be an issue with your MPLS, SD WAN can reroute your data through alternative channels, giving you the redundancy you need without the cost of maintaining redundant connections. When considering SD WAN vs. MPLS costs, keep in mind that SD WAN will help you reduce some of your MPLS costs, but not all of them. It certainly won't help you eliminate MPLS; you still need that reliability. What SD WAN can do is help you mitigate the need to scale your expensive MPLS to meet your connectivity needs by instead letting software help maximize your current investment. In addition, the question of SD WAN vs. MPLS security isn't a matter of either/or. MPLS is a private network, which means that it isn't exposed to outside hackers via the internet. Meanwhile, SD WAN encrypts data to provide a secure overlay that's independent of transport. Together with traditional network security capabilities like and next-gen firewalls, MPLS and SD WAN work together to help keep data safe and sound. When it comes to your network, MPLS is part of the connectivity component. SD WAN manages the traffic. Ultimately, it's not especially useful to compare SD WAN vs. MPLS one-to-one—they're complementary technologies: that is, one is not a replacement for the other. And more importantly, one is not going to cannibalize or replace the other. Choose SD WAN or MPLS for the best business solution,Whether you operate a small business with several remote workers or a multi-location enterprise, we have networking solutions that can help you maximize the amount you've budgeted for bandwidth. With our hybrid, dedicated and SDN solutions, we can work with you to implement or MPLS—or a solution where SD WAN and MPLS complement each other— on the same network. Our is a flexible, secure SD WAN solution that can help unify your networks to improve accessibility, scalability, speed and reliability. Our webinar explains how this service can provide a single-package solution for secure and rapid turn-up of sites in a simpler way. For enterprises seeking MPLS with advanced IP capability, our solution can securely connect locations or cloud service providers. As your network evolves, complexity often escalates. Business owners know the risks of change when it comes to essential connectivity. When you team with a provider you can trust, you're better positioned to adopt a solution that extends your operational capabilities as it eases your path to tomorrow's technical advancements. The right partner can provide a stable solution that addresses your networking challenges, and does so on your terms. Verizon can be that partner. We'll help you take the next step into your digital future with confidence. Learn more about . Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreAdvantages of Ethernet for Your Business
All About Ethernet： How, why and when businesses use it. In the beginning: The shared home network,Many American businesses take root at the kitchen table or in the garage. They put up a website, maybe add a phone line. They might also invest in a new laptop or tablet, an all-in-one printer and a new smart phone. When you're CEO of a home-based business, your network probably consists of a cable, DSL or wireless/Wi-Fi connection to the internet, a shared-internet account for your web hosting, and a router from a big box store. You probably piggy-back off of your home network your family uses for streaming TV, gaming and home security. This budget-friendly architecture could serve you well until you land your fourth, fifth or fifteenth account. Moving up and out: The copper, cable or Wi-Fi connection,By this time, you're adding staff. A few of your colleagues work remotely and travel to see clients or pursue new-business opportunities. You could be opening branches in different markets. Also by this time, you've learned that your free or low-cost apps for bookkeeping, file sharing, messaging and video conferencing aren't cutting it anymore. The broadband and shared IP that worked fine when it was just you in your garage has become painfully insufficient. As you grew, you and your clients experienced more frequent network issues, always at the worst possible times. You—like Amazon, Apple, Google, HP and many more—may have launched from a garage. You had a single copper-based link to the internet but you've now outgrown it. Like those industry behemoths, you faced a networking fork in the road, one that perplexes many a leader of a business in growth mode. When you're not as big as Mattel or Harley Davidson—both born of garage-based entrepreneurism--but no longer a mom-and-pop shop, how do you transform your network to support advanced business operations and communications?,What is Ethernet?,Ethernet is a protocol, or technology, used for connecting computers in a LAN, or local area network. A technology in wide use since the 1990s, Ethernet is widely installed, serving as a standard for data formatting and transmission. Ethernet, a packet-based technology (versus one, like TDM, that operates in time slots and circuit switching), is how countless people and businesses connect to the internet, a global packet-switching network. In buildings across the planet, companies and individuals connect to the internet via Ethernet technology and cables. Tech you can grow with: Ethernet is a connectivity high-achiever,When evaluating options for networking and internet connectivity, smart choices can be complicated by the many varying pros and cons of different media and technologies. For example, DSL (digital subscriber line), which is a fixed-wireline type of broadband, is widely available, as is Wi-Fi. Both are usually quick and easy to activate. Monthly recurring costs (MRC) also tend to be lower than for, say, fiber-optic connections. DSL is usually more reliable than Wi-Fi, but both have low reliability compared to cable and fiber. Businesses with a single small location and a small staff of office-based workers may be fine with DSL or Wi-Fi when their online activity is limited mostly to email. More businesses today are increasingly large consumers of data, and their bandwidth needs are beyond what DSL and Wi-Fi can deliver affordably to power daily operations. Growing businesses in sectors that include real estate, healthcare and entertainment, as well as professional services such as government affairs, communications and PR, law and HR, need major bandwidth for their heavy cloud-computing requirements. Highly mobile and collaborative teams depend on advanced applications for CRM, ERP, and more that are best delivered by cable or fiber-optic networks. A common technology for cable transmission is TDM (time division multiplexing) often with a PBX box. With fiber, Ethernet is the standard. For businesses that are on the move, the connectivity choice will often come down to TDM with cable—also referred to as T1 service--or Ethernet over fiber—also known as metro or carrier Ethernet. Where fiber is available, Ethernet excels on a number of fronts. Two key points are worth considering. Ethernet far exceeds what TDM can deliver. With Ethernet's high capacity over fiber, bandwidths of 10 Gbps are available on a single line. To reach these levels with TDM, additional circuits must be purchased at prices that become very steep very quickly. Ethernet is easily configured to accommodate class of service (CoS) for separating sensitive and bandwidth-heavy apps from, for example, email, social media and web surfing. A circuit-switched technology, TDM is out of sync, literally, with the packet-switched technologies that dominate cloud computing. Tech you can adopt: Moving from legacy networks to Ethernet,For those still relying on TDM, the pressure is building to update and upgrade. Fewer carriers now support the legacy technology and equipment, and advanced cloud-based services are beyond TDM's reach. The good news is that migrating to Ethernet needn't be complicated or costly. The move can be particularly painless for businesses with only a few sites. Ethernet equipment is widely available and prices are coming down. Ethernet switches, routers, cables and other gear is largely off-the-shelf and less likely to require a full retrofit down the line. The technology enables "plug-and-play" provisioning and scaling. TDM typically involves hardware reconfigurations. Moreover, Ethernet can act as a second network, allowing a TDM, DSL or other system to serve as a backup. Or vice versa. For a phased approach to Ethernet adoption, it's a simple matter to connect Ethernet for one purpose or device while using another technology, such as Wi-Fi or TDM, for others. Top service providers have numerous options for transitioning to . Verizon, for example, offers which is protocol transparent for any-to-any connectivity. Dedicated and switched services also are available across Verizon's Ethernet portfolio. What's in it for you?,Extending your ability to grow, and compete with advanced cloud-computing services, is simplified when Ethernet is your go-to technology. Performance on nearly every front—from reliability, speed, scalability and flexibility—is Ethernet's top credential. Simply put, it's the technology of the future. For many growing businesses, it's easily acquired today. Ethernet services from Verizon help you connect all your network services—easily and reliably. Let us manage your networking needs, so you can concentrate on business priorities. Switched E-LAN extends your LAN with a virtual connection. Tell us about your business, then meet with our professionals to ask questions, get advice, or obtain a quote. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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