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What Reliability Means to First Responders Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Article by Ellis M. Stanley, Sr. Managing Partner of Ellis Stanley Partners,In my forty-five years in emergency management, I've learned a thing or two about communication. The technologies have changed over the years. Back then we had two-way radios and walkie-talkies. Now we have cellphones and laptops. The tools we use will keep evolving. But the basic requirements will stay the same. Any communication equipment and network used by first responders has to be reliable. It has to be able to connect the whole team of first responders even during the largest, most complicated events. And it has to take advantage of the latest innovations, so we have the best capabilities at our fingertips. Reliability is mandatory,For me, reliability means communication capabilities are there when you need them. No matter what. No excuses. On good days and especially on the bad ones. It means you can depend on your wireless network, the same way that you depend on your team. A team member who fails to show up at an incident would quickly be looking for another job. We have to hold our technologies — and our technology partners — to the same standards as our people. Does your wireless carrier have a network that's there for you when you need it? It should. Here's a very personal story about the importance of reliability. I served as an emergency manager at the Olympics and Centennial Games in Atlanta in 1996, when a bomb detonated in Centennial Olympic Park. My youngest son was in the park and my oldest son was nearby. We were deep into responding to the incident but I was really worried about my boys. My phone rang and I heard the words I needed to hear: Daddy, I'm okay. And then it rang again. It was my other son letting me know he was fine. Anyone with children knows that right at that moment, fast, available communication meant the world to me—as a father and an emergency manager. We were communicating with dozens of first responders and every hospital within a hundred miles of Atlanta. All of our calls were going through. Even the calls from my sons. No delays. No dropped calls. That's the way wireless communication should work. Ellis Stanley is the Managing Partner of Ellis Stanley Partners and has more than 40 years of experience in emergency management, homeland security, and major event planning. Among his many leadership roles, he has served as Director of the Atlanta-Fulton County Emergency Management Agency in Atlanta and General Manager of the Emergency Preparedness Department for the City of Los Angeles. To provide reliability, your wireless carrier,Like first responders, wireless providers have to anticipate the absolute worst possible situations—and then prepare and train for them. To be ready for anything, cell sites need to be up and running, even when the power goes out and stays out for days, as it did during Hurricane Katrina. Building resiliency means having permanent, disaster-ready generators on-site at as many locations as possible, and using portable generators to fill in any gaps and serve as another layer of support. Yes, providing a high level of resiliency across the entire country is a big investment. But that's what it takes to make sure that communication keeps flowing, even when the electricity isn't. So do your research. Ask your wireless partner about disaster-recovery resources in your area. Find out about back-up generation. What's the generator penetration in your area? Are the generators permanent or portable? What do they do if one fails? Do they have a team that plans and practices for emergency situations? If they say they have the most reliable network, make them prove it with hard facts, not marketing fluff. Finally, reliability isn't just about technology. It's about people—committed people who know the local first responder community and are ready to jump in to help in any way that they can. You need someone who's got your back. Your wireless carrier should be there to help make sure that your mission is carried out on an ongoing basis, not just sell you a plan and fade away. Do you know your local wireless contact? You need to. More importantly, they should know you and your organization, and help you improve it however they can. True interoperability enables teamwork,Today, wireless communication is even more critically important. Voice, data, video—it all has to move quickly and reliably, pushing more quantifiable and actionable information to all first responders, whether they're Federal, state, or local. All of your communications providers, including your wireless provider, have to be able to deliver true interoperability. True interoperability means that all emergency personnel can communicate and coordinate, no matter what device they're using or what wireless network they're on. It means that all of the critical people, vehicles, devices, and more can stay connected. If a partner can't deliver interoperability, then they're not meeting one of the critical needs of first responders— seamless collaboration during an emergency or a major event, when agencies and departments are using different systems. And they're not the kind of partner you need. Innovation keeps you ready for what's next,Today's tech won't be able to meet tomorrow's challenges. It has to keep evolving to integrate new capabilities. Your wireless carrier needs to be investing heavily in innovation that strengthens its network, speeding communication and bringing you new capabilities. On the near horizon, there's 5G. Is your wireless partner talking to you about 5G, which delivers new capabilities that we never imagined were possible, and how to put it to work for your agency?,Choose the right partner,Despite what some people might think, there isn't a single federally mandated wireless network for first responders. We're free to choose our critical communications providers, just like we choose any other important equipment. But it's important to choose your partners in preparedness carefully. We all need to make sure that our wireless carriers are focused on the areas that matter to us—reliability, interoperability and innovation. Because communication is a vital tool for first responders and the people we serve and protect. That'll never change. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . California residents can view our . * Indicates a required field. The content access link will be emailed to you. 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If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreThe Importance of Connecting Land Mobile Radio with LTE Devices
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Author: Shane Schick,Date published: September 17, 2025,For many years, narrowband land mobile radio (LMR) networks and user radio equipment have been . Yet a recent survey of first responders found that when asked to list all of , smartphones (72%) narrowly beat LMR (68%). This reflects the recent modernization and maturity of public safety devices due to an increased demand for bandwidth-intensive applications, such as video, advanced mapping and analytics. As a result, many public safety agencies have begun to adopt broadband cellular networks. The trend of adopting LTE has caused some to ask if LTE will completely replace land mobile radio. The short answer is no, at least not for some time. Instead, the best option going forward is to and making the most of their respective advantages. Integration, rather than substitution, is important. Even though have been developed, land mobile radio technology will remain valuable for its variety of failsafe options to preserve communications even when network components are damaged or inoperable. Industry experts share this viewpoint. has a projected worth of US$ 81.90 billion by 2031, with a 10.8% CAGR. When asked about important needs from communications equipment, first responders overwhelmingly said (93% of respondents) and interoperability (80%) were critical to mission success during a crisis. This makes sense as whatever the emergency, first responders have to stay in constant contact to make critical decisions. At the same time, technology continues to improve both their situational awareness and their ability to respond to emergencies. This includes purpose-built applications to manage data about hazardous materials, for example, or . These applications show how first responders not only need to talk in real time but also need to share text, images and other forms of information. The higher bandwidth, lower latency and improved spectrum efficiency of LTE devices offer a potential lifeline for public safety agencies in this regard. LTE devices can integrate with any manufacturer's P25 LMR radio system and many other radio networks. This integration can enable seamless communication between cellular and radio and provides an easy way to expand interoperability, regardless of the carrier. The devices complement the mission-critical capabilities of land mobile radio networks nationwide by expanding those networks to a greater number of users, either by including personnel without access to radios or enabling first responders on different radio networks to share information seamlessly. LTE also provides broadband capabilities unavailable to narrowband LMR users, like live video streaming and multimedia data exchange. Verizon's is a mission-critical push-to-talk (MCPTT) service that uses (3GPP) standards to leverage LTE across a variety of devices. Complementing the capabilities of LMR networks, Group First Response offers seamless communication through voice, video and data sharing. Verizon's ) is a mobile app that connects you to contacts using many devices, including basic phones, smartphones and tablets. It uses reliable calling over the Verizon network or Wi-Fi. PTT+ Land Mobile Radio (LMR) interoperability allows users of LMR networks to communicate seamlessly with PTT+ users and is available at three levels, radio (RoIP), Inter-RF Subsystem Interface () and console subsystem Interface (). First responders can expect LTE network reliability and be confident their sensitive communication is protected through multiple levels of authentication from any unauthorized access. Public safety users can text, exchange data and, in the future, stream critical live video to assess the situation on the ground and help formulate faster, more effective responses—all with the push of a button. In the heat of the moment, first responders can only be successful through timely decision-making. Technology is evolving that allows for communication across both LMR and LTE networks, where first responders can stay in contact easily virtually anywhere. Modernizing based on the latest advancements could be an essential step in ensuring the best outcomes for public safety. By combining Group First Response with the nation's , first responders get the next-level interoperability and critical communication features they need in lifesaving situations. Verizon's network is and covers more than 99% of the nation's population, so public safety agencies can get the coverage they need in emergencies. When your mission requires fast, secure communications, you need a network you can count on. Learn more about for first responders. Based on quarterly reported third party wireless voice market share data, Q2 2022. Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice,Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our California Privacy Notice . 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These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
Learn moreProsegur Scaling Securely with LTE Business Internet Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Choose your country to view contact details. Manage your account or get tools and information. In the world of private security, every second counts. The smallest lapse in monitoring can make all the difference in identifying a security breach, stopping a thief or preventing a catastrophic accident. Prosegur is a security company with 40 years of experience helping businesses mitigate security risk. They know that to stay ahead of the game, they must constantly innovate, develop and test new technologies to create and offer the best solutions for their customers. The team at Prosegur helps organizations large and small solve their security challenges by designing custom security programs, often including systems for surveillance, access control and mobile monitoring. Offering what the company terms "hybrid security," Prosegur seeks to design and build products that provide guarding solutions through advanced technology. "Innovation is a focus of ours at Prosegur," said Gregory Kuhn, Director of IoT for Prosegur. "We're always working with our customers to go out and find new solutions to problems that haven't been solved yet.",A longtime security solutions leader in Europe, Prosegur moved into the U.S. market in 2019 with the goal of expansion and growth. Gaining a foothold in a new market presented a series of fresh challenges for the company, including the demand for internet connectivity in remote places where a wired connection could be too costly or even impossible to install. To serve these customers, the company's technology teams developed Prosegur Watchtower, a wireless product that combines high resolution cameras, video analytics, network connectivity and audio capabilities into one easy-to-deploy package. Featuring a pole-mounted security camera system that transmits continual video, data and two-way audio to a remote monitoring center, Prosegur Watchtower employs an onboard wireless router and is powered by reliable recharging solar panels and a battery pack that can run for up to five days without sunlight or recharging. "The cameras we utilize have built-in intelligence and analytics. " said John Feehan, Director of Mobile Surveillance for Prosegur. "Traditionally, cameras in the past just recorded what was in front of them and couldn't send instant notifications on activity in their field of view. Our Watchtower solution uses this kind of intelligence to transmit warnings and alerts when trespassers are on site. This allows our monitoring center, the iSOC, to be extremely proactive in our response.",But after planting its flag in the U.S. market, the team at Prosegur soon discovered that not all business internet providers offered the same level of connectivity and service. Planning to scale quickly in the American market, the decision makers at Prosegur knew they needed a connectivity partner they could grow with and not be forced to switch back and forth between carriers because of poor performance. Director of Mobile Surveillance, Prosegur,Finding a partner that could provide reliable, uninterrupted connectivity became a top priority for Prosegur as it advanced the development of its high tech, wireless security offerings. "With the Watchtower solution in particular, we can't have dead spots where we operate," said Mike Dunn, Chief Technology Officer for Prosegur. "This is a big country. We need extensive coverage so we can get that video back to the monitoring center where we're watching it and alerting the guards on site to react to it. So, for us, connectivity was everything.",According to Dunn, just having continual connectivity isn't all that's required. For Prosegur, a steady, powerful signal also is needed. "Just having a connection isn't good enough. You need a solid connection," he said. "You need great bandwidth. "When we're dealing with break-ins, perimeter breaches or any kind of security threats, every ounce of detail matters. Knowing distinguishable features versus blurred can make a big difference when you're pursuing that case afterwards.",Prosegur found what it was looking for with Verizon. LTE Business Internet from Verizon combines compatible wireless routers with connectivity on Verizon's 4G LTE network, providing fast, flexible and reliable service that works right out of the box. It proved to be the perfect mobility solution to keep Prosegur's Watchtower product up and running, even in remote areas of the country and under harsh weather conditions. Reliability and signal strength are hallmarks of LTE Business Internet from Verizon. Chief Technology Office, Prosegur,"We are growing in the U.S. still. We're big, but we want to be bigger," Dunn said. "When looking at carriers and looking at partners, we want to find someone that can grow with us and scale to our needs. Verizon's an obvious choice with that in mind. Verizon is big. Verizon knows how to scale.", Chief Technology Office, Prosegur,Now having adopted LTE Business Internet as its best solution to service its customers, the team at Prosegur trusts it has the connectivity it needs to address a growing demand for wireless security technology. With LTE Business Internet, products such as Prosegur Watchtower are performing at peak efficiency, sending continuous, powerful signals back to Prosegur's U.S.-based control center. Prosegur is moving forward confidently knowing it has the connectivity partner that can scale to its needs. "When we're doing a sales pitch, one of the first things we talk to our customers about is our commitment to using high quality components that we use in our products, including our internet service," Feehan said. "They might not know Prosegur now, but they recognize Verizon as a company, as trusted and reliable. "And it's almost like an 'ah-ha' moment. I often ask during a sales pitch, 'Do you use Verizon on your phone? Can you make a personal call from here?' If they say yes, I say my camera system will work because we're using the exact same network.",If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. See how Prosegur is leveraging technology to improve operations. Explore the benefits of our business internet solutions and check availability in your area. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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