ccas software
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Software and Subscription Services
Software and Subscription Services,Take advantage of the extensive services available for sale. Ride the waves of innovation on a flexible suite of technologies. You depend on a wide range of responsive solutions as you work to grow your business. That's why we make available Software and Subscription Services, so you have access to a broad range of third party software licenses and cloud subscriptions. What is Software and Subscription Services?,Software and Subscription Services can be a single source for the best technologies your organization needs. As you continue to expand your edge solutions, anything as a service (XaaS), software-defined networking (SDN) and cloud applications, we're here to support you with the numerous technology offerings made available for sale through Software and Subscription Services. We'll help you select from a suite of industry-leading technologies that's rapidly expanding to meet market demand and customer needs. At your option, we can combine the software available on Software and Subscription Services with our full range of network and security services to provide in-depth support every step of the way. To help you align your network and solutions with your objectives, we offer innovative solutions in three different categories,Today, the office comes and goes with you, not the other way around. These solutions offer technologies and services to help employees and partners communicate and collaborate more effectively in the office, remotely and on the go. All of the applications, devices and products shaping the future of business rely on your network. Software technologies from leaders and innovators help you respond to opportunities and transform your customer experience virtually wherever business takes you. The security landscape is an evolving battlefield. A broad selection of security technology solutions help you develop and maintain a strong security posture, and protect your business from the threats most likely to impact it. Features and benefits,Software and Subscription Services can help you choose innovative and scalable technologies that fit your growing business today and tomorrow. Other features and benefits include:,years of experience,original equipment manufacturers (OEMs) in Verizon systems,security, hosting and network devices under management,countries with availability,Resources,Read why Gartner has recognized us as a Leader in Gartner® Magic Quadrant Network Services, Global for 17 years. Let our experience successfully guide your customer premises equipment (CPE) projects from start to finish. Keep your CPE operating with our end-to-end maintenance plans. Requires an additional investment, not all hardware or software vendors are eligible for Level 2 or Level 3 service. Service is not available in all countries/locations, and may be procured only from in-country providers in select countries. 2023 Gartner Magic Quadrant for Network Services, Global. Published: 22 February 2023. Analyst(s) Danellie Young, Karen Brown, Gaspar Valdivia. As a Leader in Magic Quadrant for Network Services, Global, 2015–2023; as a Leader in Magic Quadrant for Global Network Service Providers in 2011–2014; as Verizon Business in Magic Quadrant for Global Network Service Providers 2005, 2007, 2009–2010; as Verizon Business in Magic Quadrant for Managed and Professional Network Service Providers, North America in 2008. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or .
Learn moreEdge Solutions: CPE Hardware, Software and Service
Boost your business with hardware, software and services that helps to keep you on the edge of innovation. To stay ahead of the pack, your business needs equipment and services that keep your network fast, secure and ready to support innovative next-generation technologies. You can take advantage of our breadth of hardware, software, maintenance and care services to help make sure your business has the right up-to-date and cost-effective technology it needs. Rely on our experience to successfully guide your customer premises equipment (CPE) projects from start to finish. To let you focus on business and not equipment, our experts can do site surveys and readiness, wiring and wireless assessments, as well as maintenance, for you. Service your CPE equipment through a trusted single source and focus more on core business initiatives. Access 30+ years of CPE service experience and get the right combination of service and equipment. To grow your business, you need a wide range of responsive solutions. Turn to us as your single source for the cloud-based technologies you need. Select from a growing suite of products and services from technology leaders and innovators. Improve productivity and IT efficiency with scalable cloud-based solutions. Pick the level of service you need from our efficient equipment maintenance offerings. Choose from maintenance plans that help you receive replacement parts or concierge-level service that helps you with installation through daily management. Rely on our experienced onsite technicians to install, deploy and maintain your CPE. Add the resources you need to focus on strategic initiatives from an array of service options. Already know what you're looking for? We work with hundreds of top manufacturers to provide you with a broad range of networking, advanced communications and security solutions. See how we help reduce hardware, improve communications and expand services without adding to IT's load. Our edge solutions can help you free up valuable resources and time for strategic initiatives. With the right CPE provider, network expansions and integrations don't have to strain resources. Enjoy a simple, cost-effective way to keep your technology up to date. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreHow to Choose the Right Contact Center Software for Your Business Business
How to choose the right contact center software for your business,Author: Shane Schick,According to Markets and Markets, the contact center industry continues to grow—the is expected to increase from its 2020 mark of $24.1 billion to $75.5 billion in 2026. Driving this growth is the growing use of cloud-based and virtual contact center solutions, like contact center software, to achieve better business continuity. The rise of virtual contact center software options,While most contact center software applications were originally limited to on-premises products, businesses can now consider cloud/virtual Contact Center as a Service (CCaaS) options. These solutions can provide all the , including simple setup and management as well as the ability to:,The also revealed that the growth of contact center software and technology is driven by organizations wanting to deliver enhanced experiences. Indeed, the report notes contact center solutions are becoming a strategic solution and, in many instances, can be considered a brand's face. By investing in the right solutions, they can gain several key ingredients of a great customer experience at the same time:,Five steps for successfully choosing contact center software,Whether you're leading a project to source a new contact center platform or are part of the selection committee, the following steps should inform your decision-making about how to best make use of virtual contact center solutions. 1. Consider your needs and requirements,Even if your current contact center tools don't provide a complete picture of your customer service performance today, use whatever data you have available to determine your business goals. Some of the possible inputs here might be call volumes, the results of any Voice of the Customer (VoC) surveys you've conducted and even focus-group interviews with your agents. The same study highlighted common challenges firms are having with contact center data. For example, 42% said they could not personalize interactions in real time, and 41% could not identify the same customer across different channels and devices. These could become the use cases and objectives you use to find the best platform for your needs. 2. Look for the capacity to integrate with CRM and help desk tools,Sales reps closing deals may represent an earlier point in the customer journey, but that doesn't mean the details of what happened should be forgotten after a purchase has been made. When customers reach out for support and contact center agents have no context from the sales team, the experience risks becoming disjointed and unsatisfactory. Bringing customer relationship management (CRM) data directly into , like help desk applications, helps avoid those scenarios. Aim to find solutions that have these integrations pre-built, rather than tasking your IT department or developer team with them. 3. Workforce management,No one wants to lose an experienced contact center agent, and business leaders are becoming more conscious about creating an environment where they can bring their best selves to work. In fact, a found 44% believe their employee experience is an urgent concern and an area in need of improvement. This is where contact center software that includes workforce management (WFM) features can help. Companies can use WFM to ensure they're staffing the optimal number of agents to meet customer demand, while agents enjoy more accurate and up-to-date schedules. Don't forget that a new CCaaS platform will represent some kind of learning curve for your team. Ask about the typical level of training required and any advice on how to accelerate adoption among agents. 4. Consider security,Customers put their trust in companies when they hand over their personal information. This can range from names and addresses to credit card numbers and beyond. The critical nature of this data makes contact centers a strategic asset for organizations—and a possible target for cyber criminals. According to the most recent Verizon Data Breach Investigations Report (DBIR), , and roughly 4 in 5 breaches are attributed to organized crime. The report also showed financial gain was the No. 1 motive for the majority of data breaches. Talk to your potential CCaaS providers about the kind of data protection features that are part of the solution, or any related managed services that can strengthen your defenses. 5. Ease of adopting new innovations,Contact center functionality is ever-evolving based on what the technology industry learns about the needs of businesses and their customers. Companies that choose to deploy Contact Center as a Service options can be more flexible, in that they can easily tap into new innovations without involving their IT department. Much like they add security patches or other updates through the cloud, Contact Center as a Service solutions streamline the adoption of emerging customer experience tools as they become available. has predicted Contact Center as a Service offerings will make it easier to add new service channels and integrate advancements like artificial intelligence (AI) and machine learning to deliver stronger customer experiences overall. Position your contact center for a successful future,The ultimate barometer of contact center technology success is how well it allows you to serve your customers. As you deploy your contact center software of choice, you'll want to ensure you're conducting an ongoing analysis of its . Some of the most common ones are customer satisfaction (CSAT), customer effort score (CES) and net promoter score (NPS). Don't limit yourself to the numbers, though. Try to see the customer journey through their eyes, and conduct a periodic qualitative assessment as well. A Broadridge study found that across all channels, and 77% would spend more money on a company that provides a good customer experience. To truly achieve success, combine the products you invest in with insight and expertise from trusted advisors. A managed services provider with a proven track record in deploying contact center tools and applications will make a big difference in rising above the competition. Learn more about how Verizon can . IDC, Contact Center Deployments Move to the Cloud: How a Distributed Architecture Delivers a Superior Customer Experience, Doc #AP46313921, August, 2021. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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