-
Live tech support.
Anytime you need it. -
Introducing TechTeam for Internet. Verizon Fios and Basic Internet customers can get 24/7 live support for their eligible devices with a click or call.
-
How many people
need IT access? -
Add TechTeam for Internet to get support with any number of eligible devices per enrolled user. The more people you enroll, the more you save.
Sign in to enroll Contact a rep
Coverage for
one userCoverage for
three usersCoverage for
five users
-
Get support that works
as hard as you do.
-
Set your tech up for success.
Get help setting up your apps, eligible devices, private networks and more from the moment you join. It’s easy to get started, we’ll send instructions and then get in touch.
-
Hold help in your hand.
The TechTeam app lets you chat with experts in real time or get a call with a click, provides content tailored to your business, and sends notifications with tips and tricks.
-
Talk to a person anytime.
From remote-in access to callbacks and new employee onboarding, get 24/7 access to tech experts who can help with a wide range of devices and operating systems.
-
Employee devices +
-
New employees mean new accounts to create, new permissions to extend, new devices to set up and more. TechTeam for Internet can walk you through every step of the process.
Private network setup +-
Address issues with our tech experts for troubleshooting your virtual private network (VPN) access and management help.
Mobile devices +-
TechTeam for Internet helps you connect to the business tools you need, from device setup (email, calendar, apps) to troubleshooting.
-
Device performance +
-
TechTeam for Internet can scan a device to diagnose device performance. We can also help with virus and malware remediation and support for security products.
Third-party cloud software support +-
Need help with pivot tables? Email not refreshing? Our experts can help identify and address issues with a wide array of popular business software.
Common business devices +-
When your printer or credit-card reader goes down, business can grind to a halt. TechTeam for Internet can help try to resolve the problem to get you back up and running. We cover setup, installation and ongoing support.
Sign up.
Worry less.
-
New to Verizon?
Pick the Business Internet plan that works for you, then select TechTeam for Internet as an add-on for your account.
Get startedHave Verizon Business Internet?
Add TechTeam for Internet to your account, so they can handle your devices and you can focus on business.
Log in
-
Explore the details.
-
Find answers to some of the questions you might have.
When you’re ready to dive deeper, contact a sales rep.
Getting started
+
How do I subscribe to TechTeam for Internet?
To subscribe to TechTeam for Internet, you must have a qualifying core service on your account, such as Basic Internet or Fios Business Internet. To learn more about the benefits of TechTeam for Internet call 1.800.Verizon (1.800.837.4966).
How do I use TechTeam for Internet?
Follow the steps below to get started:
1. Download the TechTeam application from the Apple or Google Play Store
2. Enter the phone number associated with your Verizon account to login
3. Chat or click-to-call to reach a U.S. based tech expert to get technology help 24/7You can also reach a Verizon TechTeam for Internet expert by calling 1.800.460.8839 if you are already an existing TechTeam for Internet customer.
Plan details
+
How many PCs are covered under my TechTeam for Internet subscription?
There is no limit; however, only the named users on the account may call for technical assistance. The number of named users you can assign will depend on the plan you have purchased. To add or remove named users, call 1.800.Verizon (1.800.837.4966).
Does TechTeam for Internet offer on-site visits to my business?
No, not at this time. All services are provided remotely or by phone. Users on a monthly subscription can download the mobile TechTeam application that allows for live chat with a TechTeam expert and can allow for remote PC access.
How many times can I call a TechTeam for Internet expert for help?
There is no limit to the number of times you can get help from our experts. However, who can call in for support is limited to named users.
What hardware and software does TechTeam for Internet cover?
TechTeam for Internet covers a wide variety of hardware and software problems that are not covered by Verizon’s standard technical support. Below is an illustrative list, which is both subject to change and subject to exclusions or qualifications set forth in the terms of service.
Hardware
- Computing devices including, but not limited to, laptops, desktops and tablets
- Office equipment including, but not limited to, printers, faxes, peripherals and AV equipment
- IoT devices including, but not limited to, cameras, thermostats, locks and lighting
- Mobile devices including, but not limited to, tablets and smartphones
- Network devices including, but not limited to, modems and wireless routers (excluding Verizon Fios routers and all other Fios or Verizon Branded equipment)
Software
- Productivity software including, but not limited to, Office 365, G-Suite or Google Workspace and iWork
- Collaboration software including, but not limited to, Jive, Workplace, Slack, Atlassian, BlueJeans and Zoom
- Operating systems including, but not limited to, Chrome OS, Mac OS, Windows and iOS
- Cloud storage solutions including, but not limited to, Dropbox, OneDrive and Box
- Point of sale solutions including, but not limited to, Clover and Square
- Web Services including, but not limited to, Wix, GoDaddy and AWS
- Security solutions including, but not limited to, McAfee, Sophos and Norton
- Other common business solutions including, but not limited to, Intuit
What are the hours of operation for TechTeam for Internet?
TechTeam for Internet experts are available and ready to assist you whenever you may need help, 24 hours a day, 7 days a week, 365 days a year.
Can I get assistance via email or live online chat?
Assistance via email is not available. You can download the TechTeam app from the Apple or Google Play Store which allows for live chat. You can always call 1.800.460.8839 for assistance as well.
How do I make changes to my TechTeam for Internet subscription?
You can make changes to your subscription by calling 1.800.Verizon (1.800.837.4966).
Payment and billing
+
How do I pay for TechTeam for Internet?
Your subscription is paid for via your Verizon monthly billing statement.
Is there a minimum commitment with a TechTeam for Internet subscription?
TechTeam for Internet is a month-to-month subscription with no commitment period required.
Is there a penalty for canceling my TechTeam for Internet subscription?
There is no penalty or early termination fee should you cancel the subscription.