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Bring Your Phone Number to Verizon FAQs
Find out how to bring your number when you switch your business to Verizon. Learn what you need to do, how long it will take, and what to expect during the process. You can bring your device when you bring your number, or for a new Verizon phone. When you activate a new line with Verizon you'll have the option to transfer your current mobile or landline number from another carrier. You can also visit our page online, or to transfer your number to Verizon. Most phone numbers are eligible to be brought to Verizon:*,*Local Number Portability, a government mandate, requires mobile and landline service providers to let customers keep their eligible phone numbers when switching carriers. How long it takes to bring your number to Verizon depends on your carrier and on when you activate your device on the Verizon network. We text you a link to track the status of your number transfer. Typical timelines are:,Note: These are average time frames. With certain circumstances, it could take more or less time. You can replace your existing Verizon mobile number with a phone number from another carrier. Visit the page in My Business. Before you bring your number to Verizon:,To start the process of bringing your number, we need to know:,A Number Transfer PIN is created by your previous carrier (e.g. T-Mobile, AT&T, etc.). You can create one in your previous carrier's app or by contacting their customer service. This number isn't provided by Verizon when you're transferring your number in. You can locate your account number from your previous carrier on your billing statement, which can likely be found on their mobile app, or their website. The account PIN that you created with your previous carrier will be 4-6 digits. This is different from the Number Transfer PIN. When you're bringing your number to Verizon from another carrier, don't cancel your existing service. Once your number transfer is complete, the line on your old carrier's account will disconnect automatically. We don't charge a fee for a number transfer. Depending on your old carrier's terms, you may be responsible for an Early Termination Fee (ETF) or other accrued charges. These might include any remaining device payments, if you have them. Here's what happens when you bring your number to a new line at Verizon:,Here's what happens when you bring a number to replace a Verizon number:,When you bring a number to us from a Verizon Wireless Reseller (e.g. Spectrum Mobile, Xfinity Mobile) here's what happens:,Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
Learn moreHow to Find the Right Contact Center Agent Desktop Business
How to find the right contact center agent desktop,Author: Shane Schick,Every day, thousands of people sit down at their workspace, put on their headset and look at what's shown on their contact center agent desktop. What they see—and the extent to which they can take action on it—can make or break the quality of customer experience that a brand delivers. As questions and complaints begin to pour in, agents are expected to supply answers and solve problems quickly. However, that becomes more challenging when they're forced to do detective work by searching for the right data across many other systems. These could include customer relationship management (CRM) tools, an internal knowledge base and even shared drives. In some cases, the best resource could also be another employee working in a separate department. Tracking these subject-matter experts down can add to wait times and customer frustration. In fact, Gartner® recently found that not owned by the company, even if they're less credible or trustworthy. Agents might get equally frustrated by spending the majority of their time on manual, repetitive tasks such as inputting the same data into multiple applications. This could be among the reasons why the Wall Street Journal reported that the number of late last year was five times bigger than February 2020. Understanding the potential of agent desktop automation,These factors suggest it's time for organizations to reassess the contact center agent desktop they're providing to their teams. In doing so, they should be looking for the following features and functionality:,1. A holistic view of customer data 2. Self-service and workflow automation,If people are truly an organization's greatest asset, ask yourself where you want agents to focus their time and abilities. Without agent desktop automation, they'll likely be filling in fields in an application that could otherwise be pre-populated. They might be walking customers through customer satisfaction or net promoter score questions that might be better sent as an e-mail or text message. Generally speaking, any steps that are repeatable and don't require critical thinking skills mean agents may not be able to prioritize customers' needs and wants. Combining AI and robotic process automation (RPA) could help , while using voice recognition technologies for authentication could reduce the average call length by four percent. The time-savings from your contact center agent desktop can free up agents to focus on up-sells, advisory services and proactive retention. Customer self-service options can also be included as part of an agent desktop automation strategy. Chatbots, for instance, can take low-level work off an agent's plate while opening up opportunities for other business benefits. Researchers looked into the role of chatbots in customer service and concluded that . 3. Professional development through on-the-job insights,According to one survey, turnover is the , with 1.2 million U.S.-based agents leaving their jobs each year. One of the most cited reasons is poor training, which can also contribute to poor performance and burnout. Also, the majority of surveyed agents who considered themselves poorly trained were also pessimistic about their career. The days or weeks of training that service agents receive when they're first hired is really only the beginning. As they spend more time on the front lines dealing with customers who reach out, they may need to learn from a wide range of stakeholders. That doesn't mean they can routinely leave their cubicle and get advice from product managers or other agents, though. In fact, they might not be sitting in a contact center cubicle at all. Deloitte Digital published a report that said . Collaboration features will therefore become a critical element in a contact center agent desktop, so agents can tap into a myriad of expertise and data sources, as a part of ongoing training experiences so that they can effectively serve customers. Choose the right contact center desktop to enhance CX,This concept of a perfect contact center agent desktop is no longer a utopian dream, thanks to ongoing advancements in technologies such as AI, speech recognition, data analytics and machine learning. Learn more about how Verizon's can help you enhance personalization while boosting customer satisfaction and retention at the same time. Gartner, , April 2022. Source: Frost & Sullivan, 2022, Data Drives CX Success in 2022, with Social Media Leading the Way,, Christina McAllister, Forrester blogs, March 2022. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreChoosing the Best Small Business Phone System
Get smart about small business phone systems. The first personal point of contact a potential customer has with you might be through the phone. So it's important that you provide a positive and professional experience. And it's not enough to make do with personal phones. If you really want to make your business ready to compete and meet customer demands, you need a dedicated small-business phone system. There are lots of options out there, but many are geared toward businesses with hundreds of employees and multiple locations. While small businesses need to provide the same high-quality interactions as larger businesses, they have smaller budgets. It can feel like a tall order, but it's important that you make the right choice for your business. To help you evaluate your options, here's a brief look at what to consider in today's business phone systems, some common choices for small and medium-sized businesses ( SMBs), and why a Voice over Internet Protocol (VoIP) solution might be the best fit for you. What to look for in a small business phone system,No two business phone systems are the same. There are many options out there to choose from—and often there are huge differences between the quality and capabilities in each. You need a small business phone system that helps advance your specific business goals. Here are a few basics to consider when evaluating small business phone systems:,Take stock of what you have—and what you need. Do you need a solution that only uses desk phones, are you fully mobile or are you a mixture of both? And if you're only using desk phones now, do you have plans to integrate mobile in the future? The system you choose should address your immediate needs, but also be right for where you hope to take your business in the future. Along those same lines of making sure the equipment will be right for your business in the future, you'll want to make sure the phone system you choose will easily grow with you as you want to add new lines. Only you know what your budget is, so you'll want to make sure you choose a solution that fits within it. But it's not enough to just look at the upfront costs of a business phone solution; you'll want to look at the monthly fees and long-term maintenance costs to make sure that you are getting the right value for your investment. With so many advanced calling features available, you'll want to look for the ones that align best with the way you work. If you field a lot of customer calls, you may want a solution that offers a virtual receptionist. If you have field teams working with office-based teams, then you could probably benefit from a solution that makes it possible to easily share screens. Just make sure the business phone system meets all of your needs. If you're a small business with limited IT resources and expertise, you want to make sure that the small-business phone system you choose will be easy for you to deploy, maintain and manage. And if you do run into issues, will you have access to the support you need to get things fixed?,What is a business phone system?,Different than a home phone system, a business phone system is built to:,There are two basic types of networks that you can use to operate your business phone system:,Types of business phone systems for small businessesA landline is what you'd most commonly call plain old telephone service (POTS). If you are looking for a straightforward system that lets you make and receive calls and requires no additional training to use, a POTS system might be worth considering.But for budget-conscious SMBs, the costs for landlines can escalate quickly. In addition to installation costs, there are monthly service fees per line, new-line fees, long-distance fees and more. And because landlines are physically connected by wires, they don't allow for any flexibility; if you want to answer the phone, you must be by the phone, wherever it is plugged in. For growing businesses, flexibility could be the key to growth, so landlines might be too restrictive an option. However, there are limitations to this option. The quality and reliability of your calls is totally dependent on the quality and reliability of your service provider's network. Plus, your provider will have complete control over managing the system, which could make it more difficult for you to customize an experience that's best for your business. While there are pros and cons to each of these options, we think that most small businesses could benefit from a VoIP business phone system. Why VoIP is a versatile option,Not only is VoIP a good first step to creating a more modern business, it also addresses many of the common concerns for growing businesses. First of all, VoIP is budget-friendly. Because it uses public internet, you can get all the calling capabilities you need, without the additional costs of a private network. And as far as equipment goes, you can purchase VoIP phones if your budget allows, or if it doesn't, there are adaptors that can be used to modify your existing phones. Or you could leverage your business computers and employees' mobile devices. When it comes to flexibility, it doesn't get much better than VoIP. You can build your VoIP system using any combination of desk phones, computers and mobile devices. And it's easy to add new lines as needed, so when your business is ready to grow, your VoIP solution scales with you. Your customers keep you in business, so it's important that you be there when they call. But what happens when there's a power outage or other emergency situation? Because it's cloud-based, it's easy for your VoIP service provider to redirect calls to a backup number in the event of a service outage, which can help reduce downtime and keep your business operating as usual. And those are just some of the benefits you could enjoy by choosing VoIP as your business phone system. The full range of advantages depends on the VoIP solution you choose. A solution like Verizon is designed to address many of the concerns of small businesses. If you're looking to improve the user and caller experience, Business Digital Voice comes with more than 30 advanced calling features, such as automatic call forwarding, voicemail to email, seamless call transfer and more. If you're primarily looking for something that's easy to use and manage, Business Digital Voice has a simple app and online dashboard that gives you intuitive control over call management. Whatever your specific goals for your business, the phone system you choose will serve as the foundation to get you where you want to be. It's a big decision, and one that should not be taken lightly. But once you understand your needs—and your options—you'll be able to make the right call when it comes to selecting your small-business phone system. Create better customer experiences with VoIP,Give your customers what they want—and then some—with a VoIP system that lets you:,* Business Digital Voice is available in select areas of nine states and the District of Columbia. Tell us about your business, then meet with our professionals to ask questions, get advice, or obtain a quote. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn morePress related to "find business phone numbers"
Verizon Business Survey finds 55% of small businesses concerned about survival
Verizon Business released findings from its “Small Business Recovery Survey,” which reveals the impact small business owners feel COVID-19 has had on their businesses.
Verizon Business survey finds 68% of small businesses believe they can recoup COVID-19 losses
Survey results show signs of optimism and hope
Business leaders struggling with inertia, Verizon Business study finds
Business Leaders Struggling with Inertia, Verizon Business Study Finds. New research examines the impact of COVID-19 on the digital workplace and how technology can enable new ways of working