Preferred Voice: Business Phone Service

What it is

Voice communications remain essential to business. With Preferred Voice, a range of business calling features and clear, natural-sounding audio help your workforce improve productivity and collaboration.

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Find the right fit

Preferred Voice is best for:

Small businesses that need a reliable phone plan
Small businesses looking to control costs with predictable monthly billing
Organizations without large IT teams

Get started

It’s easy to get started with our traditional business phone-service calling plan, which supports all wireline phone models.

Call or chat with us to check what is available at your location and place an order. If you're already a Verizon customer you can sign in.

Begin talking

Once you place your order, our team works with you to port your number(s) to the Verizon network and schedules provisioning of your service.

Once your service is provisioned, you can plug your phone(s) into the wall jack(s). Or, you can provision your key phone system at that time.

You’re all set.

Plans

Preferred Voice

A smarter way to stay connected.

$59.00

per month. Plus taxes, fees and equipment charges with two-year agreement and auto renewal.

Preferred Voice offers:

Unlimited nationwide calling
Caller ID, Ultra Call Forwarding, Voicemail, Line Hunting and more

Purchase a Preferred Voice package and add a Preferred Voice additional line for $20/mo more.

Call or chat to order

Benefits

Reliable network

Make and receive calls on lines that keep working even during a power outage. No battery backups are required.

Productivity

Get more done using premium features like line hunting, 3-way calling, callback, caller ID and unique rings.

Convenience

Get a complete business phone system with unlimited nationwide calling for a simple convenient monthly price.

Features

Line hunting

Send customers to a live employee before they go to voicemail or get a busy signal.

Automatic callback

Ensure customers can request a call back when they reach a busy line within your multiline phone system.

Call hold/transfer

Place calls on hold, freeing up lines for other calls and transfer a call to any other number.

Inside/outside ringing

Distinguish between internal and external incoming calls.

Call waiting

Receive notification of an incoming call while another conversation is in progress.

Simple hardware

Conveniently works with any wireline phone handset without the need for unique devices or handsets.

Resources

Get smart about small business phone systems.

What should you be looking for in today’s business phone systems? Is a Voice over Internet Protocol (VoIP) solution right for you?

Read the brief

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FAQs

What features are included in the Preferred Voice business phone service?

Our full-service suite of business features is focused to keep you connected with customers and improve productivity and collaboration. These features include unlimited nationwide calling, voicemail, caller ID, line hunting, 3-way calling, automatic callback, directed call pickup, speed dialing, call hold/transfer and call waiting. You can also specify special rings that distinguish between internal and external incoming calls and use the intercom feature to dial in another person to your multiline system without incurring usage charges.

How does Verizon's Preferred Voice help improve productivity and collaboration?

The Preferred Voice business phone service features help employees with time-saving options for connecting and collaborating, such as adding a third caller to an in-progress call rather than rescheduling, speed dialing for numbers they call frequently, and call hold/transfer to keep an important caller on the line or move them to the right person. In addition, these features also improve the customer experience. For example, line hunting sends customers to a live employee if the person they are calling is not available and automatic callback ensures that customers can request a call back if they reach a busy line within your multiline phone system.

Is Preferred Voice a good phone service for small businesses?

Yes. Preferred Voice is ideal for small businesses that need a reliable landline phone plan that can help them control costs with predictable monthly billing and does not require a large IT team to manage.

Is the Preferred Voice phone system compatible with existing phone systems?

Yes. Preferred Voice supports all traditional wireline phone models.

Can I keep my existing phone number when switching to Verizon's business phone service?

When you switch phone companies, you will have the option of keeping your current standard phone number.

Can I add additional business phone lines with Preferred Voice?

You can order up to five business phone lines online with your new service. If you need more, just speak to one of our Business Solution specialists.

Can I order a business phone line without Preferred Voice?

Yes, you can order a plain line by speaking to one of our Business Solution specialists.

What if I have an issue with my business phone service order or my device?

For support, go to verizon.com/business/support/index/

Business Phone Service: Preferred Voice