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Our design services help ensure that your unified communications solution meets your needs, whatever they may be. The team starts by defining your desired business outcomes and works with you to create a culture of collaboration, which is essential to reaching your organizational objectives. Our consultants also verify that the solution is aligned with defined business outcomes through the use of multiple monitoring and analysis tools. Lastly, our Adoption Program helps your workers gain comfort with and use the tools that have been deployed to help you get the most out of your collaboration investment.

Connected Smart Cities and Communities solutions harness and analyze data using a tightly woven portfolio of wireless networking technologies. Sensors and devices work at the edge to collect data. Whether they are analyzing traffic patterns, monitoring utilities and resources or beyond, smart city solutions unite small bits of information to provide full visibility. Verizon smart city solutions help you make sense of the data, processing and analyzing it in near real time, and then giving you ways to disseminate those findings to the public. Read more about each of our Connected Smart Cities and Communities solutions below.

We work with you to identify your specific business objectives. We then create a plan tailored to your organization to help enable the successful adoption of your unified communications tools through training and other resources, helping to promote user acceptance. This allows you to get the most out of these tools to help achieve your stated goals.

Verizon Care allows you to pick the level of service your network needs. A team of qualified support engineers work with you to troubleshoot any equipment issues, request advanced parts for replacement, and coordinate on-site repair support when needed.

Web Acceleration leverages a global network of more than 165 Points-of-Presence (PoP) to keep your web content closer to where your users work, play and browse. That combines with its open peering policies to help reduce latency and maximize web speed, so your customers feel like your server infrastructure is close by. In addition, its intelligent load balancing and compression further help speed up secure content delivery to even the most remote geographic locations. That can help you scale your web services quickly and securely to new markets.

The contact center agents log into their desktop which is on the dedicated hosted secure cloud to immediately take charge of the daily customer care. Customers are routed to the right agent with the skills necessary to satisfy even the most challenging customers, delivering fast call resolution. Agents can be located virtually anywhere and have the full capability of all the Unified CX features. Supervisors' work days are made easier with visual dash boards, tools for scheduling and skilling agents and intuitive reports that help improve agent performance. Overall, Verizon brings the full capability of the Unified CX contact center right to the desktop, where supervisors easily review teams to better manage call center performance.

Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high quality calls. Verizon offers a variety of IP phones starting at $85.00 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP Phones, you can purchase an Analog Terminal Adapter (ATA) starting at $85.00 to use with two telephones. You plug your traditional analog phone(s) into the adapter and it will run over IP. Please note: you cannot plug IP Phones into an ATA. PBX and Key Systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see "Can I use my fax, alarm, or credit card lines on Business Digital Voice" for more information.

TechTeam for Internet covers a wide variety of hardware and software problems that are not covered by Verizon's standard technical support. Below is an illustrative list, which is both subject to change and subject to exclusions or qualifications set forth in the terms of service. Hardware - Computing devices including, but not limited to, laptops, desktops and tablets - Office equipment including, but not limited to, printers, faxes, peripherals and AV equipment - IoT devices including, but not limited to, cameras, thermostats, locks and lighting - Mobile devices including, but not limited to, tablets and smartphones - Network devices including, but not limited to, modems and wireless routers (excluding Verizon - - Fios routers and all other Fios or Verizon Branded equipment) Software - Productivity software including, but not limited to, Office 365, G-Suite or Google Workspace and iWork - Collaboration software including, but not limited to, Jive, Workplace, Slack, Atlassian, BlueJeans and Zoom - Operating systems including, but not limited to, Chrome OS, Mac OS, Windows and iOS - Cloud storage solutions including, but not limited to, Dropbox, OneDrive and Box - Point of sale solutions including, but not limited to, Clover and Square - Web Services including, but not limited to, Wix, GoDaddy and AWS - Security solutions including, but not limited to, McAfee, Sophos and Norton - Other common business solutions including, but not limited to, Intuit