How to prepare a business phone for trade-in
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2022 Verizon Business Payment Security Report: Preparing to navigate PCI DSS v4.0
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Device Trade-In for Business
There's value left in your old smartphones and tablets. If you're a current customer, you can receive account credit when you trade in your used devices today. Qualifying customers can get instant credit applied to your order. ,Check the status of your trade at any time using the . Contact a rep. Call 1-855-818-3651 and dial 3 when prompted. If you're an existing Verizon Wireless customer, the Device Trade-In for Business Program allows you to trade in your old device and receive instant credit toward your purchase today or receive an account credit if instant credit doesn't apply to you.With instant credit, there's no need to wait until we receive your device to redeem your credit. Your instant credit is available right away to apply to your order. Instant credit is available for qualifying Verizon customers who upgrade or add a new line. To qualify you must be an existing Verizon business customer for at least six months to be eligible to receive instant credit for your trade-in device, and your bill to account balance must cover the total of your order including the instant credit amount. Instant credit is not available for in-store pickup. If the device you're trading in is currently active (i.e. receives calls or uses data on any network) and you'd like to keep the line active, you must first swap the device with an inactive or new device before shipping it. If the device is active on our network, visit our for more information about this process. You won't receive credit for the traded device until it's deactivated. Don't ship the charger, SD card, SIM card or other accessories with your device. No trade-in value will be provided for these items, and they won't be returned. Follow the instructions included with your shipping materials to package your device. If your device's battery is damaged, swelling or leaking, remove the battery before shipping the device and don't send the battery. If the battery can't be removed, don't return the device because it won't be eligible for credit, and it won't be returned to you. Refer to your device's or the manufacturer's website. Make sure you remove all personal information, like passwords, locks, and SIM and SD cards, before sending in the device. If you choose to print your return label securely package your device using bubble wrap or a similar packing material and place it in a box so your trade-in safely reaches us. Then, peel and stick the return label provided on the outside of the box. Keep the tracking number for your records. If you received a trade-in recovery kit, place your device in the kit. Then, peel and stick the return label provided on the outside of the box. Take your package to the carrier listed on the shipping label or contact them for pickup. Keep the tracking number for your records. Note: Our first priority is to renew and reuse the device. When devices can't be renewed and must be recycled, we adhere to a zero-landfill policy to keep e-waste out of landfills. Your submission ID is a unique code or identifier assigned to your request that distinguishes it from other requests received. You can find it in the confirmation email you received after you completed the form online. The email also contains important information about how to ship your device. If you don't see the email, please check your spam folders. We'll send all notifications about your device trade-in request to the email provided. You'll need to know your submission ID to of your traded device. You can . You'll need your submission ID and phone number you gave when you submitted your device trade-in request. If you haven't shipped the device, you don't have to do anything. Simply don't ship the device and your submission will be canceled. Devices that have already been shipped can't be returned. If you're eligible to receive an instant credit, your credit will be available immediately when you submit your trade-in details online. You can use your instant credit toward your purchase, optional down payments, accessories and more. Learn more about instant credit below. For trade-ins not eligible for instant credit, once we receive your device, it will be appraised, and you'll receive an email confirmation with the final appraised value. After that, an account credit is applied within one to two bill cycles. Note: You can track the status of your online. With instant credit, there's no need to wait until we receive your device to redeem your credit. Your instant credit is available right away to apply to your order. Instant credit is available for existing Verizon customers who upgrade or add a new line. Instant credit is not available for in-store pickup. You must be an existing Verizon business customer for at least six months to be eligible to receive instant credit for your trade-in device, and your bill to account balance must cover the total of your order including the instant credit amount. When you upgrade or add a new line you'll be given the option to trade in your device. Once you provide details about your trade-in device, if you're eligible for instant credit, your credit amount will display. You can apply the credit to your order for instant savings. If the device you're trading in is not in the expected condition when we receive it, we'll adjust the instant credit amount you applied to your items. If the appraised device is in worse condition than expected, you'll see a chargeback as applicable. If the appraised device is in better condition than expected, well issue an account credit for the difference. If we don't receive your trade-in device for which you received instant credit during your online transaction within 90 days, you'll see a chargeback on your next bill for the instant credit amount. If we receive your device after 90 days, you'll still see the chargeback on your bill for the instant credit. However, within one or two bill cycles you'll see a one-time account credit on your bill for the appraised value of your old device. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, the device received does not qualify for the instant credit promotion that was applied or the activation lock is turned on (e.g. Find my iPhone). When we receive your device, we ensure it matches the information you provided during the order submission. If the device doesn't match the description or if it wasn't submitted within 90 days, you may receive less than the appraised value indicated during your order submission. Additionally, if you claimed a promotion but the device you sent isn't eligible for the promotion, we'll provide you with the trade-in value for the device, excluding the promotion. If you're eligible for instant credit, you can apply the credit to your online order. If you mail in your device for appraisal and are not receiving instant credit, you'll have to wait for an account credit. Note: If your fair market value instant-credit trade-in device is in different condition than expected when we receive it, a chargeback for items in worse condition or credit for items in better condition will be applied to your bill. If you qualify for a current promotion, there are a few ways to receive a promotional value for your trade-in: If you ordered a qualifying device online and submitted your trade request within the same order, your estimated trade-in value will already reflect the promotional value. When you receive your return shipping materials, simply follow the enclosed instructions to send us your device. Your device payment agreement must remain active for 24 months. If you cancel service, or if your device payment agreement is paid off or transferred, trade-in promotion credits will stop. You can of your trade-in submission or at any time. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or .
Learn moreGoogle Business Phones and Devices
Meet Pixel, the only phone engineered by Google. These 5G phones are fast, reliable—and great for multitaskers who need all-day battery life and the latest software updates. Google Pixel 8 Pro 128GB or 256GB on us. For new VZ business customers on initial online purchase only. Up to $1,200 value - with new line, select trade-in & Business Unlimited plan. New line and select Business Unlimited 5G plan required. Elevate your team's productivity with Google AI, which enables Pixel to get more useful over time as it learns and responds to your business needs. Plus, receive the latest OS and security updates for up to 7 years. Communicate confidently with the certified, highly rated Titan M2 security chip. And accelerate workflows with Pixel's super dependable all-day battery. Plus, receive the latest OS and security updates for 7 years. Supercharge your team. Get more screen space and multitasking capabilities with the business-ready, first-of-its-kind foldable smartphone from Google. Pixel 7a is built for business. Easily deployed and managed, it combines strong security features with Google technology, empowering businesses of all kinds. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreBusiness Phone Deals and More
Save with some of our best product, device and solution deals for your business. Plus, additional promotions may apply. Save with some of our best product, device and solution deals for your business. *Available to new customers on initial online purchase only. Terms apply. +Limited time offer for select Fios plans with a 2-year term. Save with some of our best product, device and solution deals for your business. Plus, additional promotions may apply. Save with some of our best product, device and solution deals for your business. *Available to new customers on initial online purchase only. Terms apply. +Limited time offer for select Fios plans with a 2-year term. Qualifying customers may be eligible for a special offer of 20% off and 4 months free on ADP® Services when activating a new line of service on select Verizon Business Unlimited 5G plans. Offer ends 12.31.2024. Wireless deals,New line & select Business Unlimited plan req'd. Switch and get a free 5G phone. Up to $1,200 in value. With a select trade-in and Business Unlimited Pro plan. Online only. Perfect. Just check to see if they're compatible with our network, then shop plans. Also, save $600 when you switch to Verizon & bring your smartphone & number. Qualifying Business Unlimited 5G customers may be eligible for 20% off plus 4 months of ADP Payroll and HR Solution Packages for free. Internet deals,Don't think about your business internet again. Switch to select Fios Business Internet plans with 2-year term and get up to an $800 Visa® Prepaid card. Plus, get a router on us. With select plans; Select router w/payment plan. Terms apply. Limited time offer. Powered by 5G Ultra Wideband, Verizon 5G Business Internet is available in select locations. Choose the right speed for your business needs and lock in your price for 10 years. No long-term service contract required. Bundled deals,Bundle Fios Business Internet and Business Digital Voice (VoIP) and get an $85 phone credit. Plus, up to a $800 Visa® Prepaid card with select plans. Two-year term required. Offer ends 3.31.24Save $30/mo when you bundle a qualifying LTE Business Internet or 5G Business Internet plan with a Business Unlimited smartphone plan. To give back to those who serve, we offer military discounts on select plans to small business owners who are current service members or veterans. Offers available to new business customers only, subject to credit review. Not available in all areas/locations. Depending on speed tier purchased, promotional pricing for Internet and voice guaranteed for 12 consecutive months ($10 increase starting month 13 with 2 year contract), or 24 consecutive months ($10 increase starting month 25 with 2 year contract), or 36 consecutive months ($10 increase starting month 37 with 2 year contract) or 60 consecutive months ($10 increase starting month 61 with 2 year contract) (60 month guarantee not available in all areas where Fios is sold) subject to continuation of qualifying products; price guarantee applies to base monthly rate only; excludes optional services and equipment charges; prices subject to increase thereafter. With no annual contract, price increases to then current market rate subject to the applicable guarantee period. Select installation charges may be waived. Additional charges apply for inside wiring and/or other installation services. $49 activation fee may apply. Offers may be fulfilled via bill credit(s); other taxes, fees & terms apply. for a 2 year contract: 35% of base monthly charges for unexpired term. 2 year term automatically renews at then-current term rates unless canceled within 30 days prior to or 60 days after the term is renewed. (MBG) is available with 2 year contract only and requires cancellation within 30 days of installation; excludes subscriptions, per minute usage, labor/material charges in excess of standard installation and month-to-month service plans, including Fios TV service. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Phone equipment purchase required with VoIP, starting at $85. Equipment must be returned within 30 days of cancellation. Equipment restocking fee may apply if order is canceled or service is terminated within 30 days. MBG and/or promotional offers do not apply to service ordered for temporary, short term or special events. is valid for 5 business days and is an estimate based on current pricing, promotions and taxes that are subject to change. Quote does not include additional charges for nonstandard installations. Verizon Wi-Fi available in select areas with qualifying packages. Software limitations and other terms apply. Visit business.verizon.net/wifi for details. Wired speeds advertised. Wired & wireless speeds vary due to device limits, multiple users, network & other factors. See for more info. Service availability varies. Usage charges apply on basic line. Activation fee of $49 may apply based on speed tier purchased. Wireless Verizon Router is available for$399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Backup battery available for Fios voice services & E911. VSB not available with 2048/2048 Mbps Internet (2 Gigabit Connection). Pricing for BDV line(s) with the Fios bundle: For speeds 200/200 Mbps and higher: the first BDV line is available for $20/mo. and $25/mo. for each addl. line. Pricing reflected in the cart. No annual contract required. $49 activation fee may apply. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Business Digital Voice requires phone equipment purchase starting at $85.00. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Basic Internet will be provisioned at our fastest speed available at your location of up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10-15Mbps based on VZ line qualifications requirements. For new and existing Fios Internet or Basic Internet customers on select plans. May not be combined with all offers. $5/mo. discount begins when you sign up for Auto Pay (ACH or debit card only) & paper-free billing (registration on required). $5 discount will be applied each month as long as auto pay and paper-free billing stay active. Offer available on select IP Phones with purchase of a new Fios Internet and Business Digital Voice bundle with a two year agreement. Fulfilled via bill credit. Taxes apply. Limit one discount per phone model. Restocking fee may apply if canceled within 30 days. Available to select customers in select areas only. Offer ends 3.31.24. Available only to Fios Internet customers on the Gigabit Connection plan (up to 940/880 Mbps) or 2 Gigabit Connection plan (up to 2048/2048 Mbps) where available. Qualifying customers will receive a monthly bill credit for the applicable monthly router rental fee for as long service with qualifying plan is on the account. Promo credits end when eligibility requirements are no longer met. If your Fios service is cancelled, you must return the Fios router subject to Verizon's standard return policy. Offer for new business customers in select areas only who sign up for qualifying Fios internet service with a two year agreement (subject to credit review) and who terminated their prior internet service and incurred an early termination fee (ETF). To redeem offer, you must email documentation of the ETF from your prior service provider w/in 30 days after receipt of final bill. Offer fulfilled via a bill credit to your Verizon account in the amount of the billed ETF, up to $1,500. Credit will be issued starting after 30 days of service, and will appear on your Verizon bill within 2-3 billing cycles. You remain solely responsible for paying the ETF to your prior service provider. Offer is non-transferable, has no cash or refund value, and may not be combined with all offers. Other terms apply. Offer ends 3.31.24. Businesses who sign up for qualifying Fios Internet with our mid-tier or high-tier speeds with a two-year agreement will receive a Visa Prepaid Card, with the Visa Prepaid Card amount based on speed tier purchased, as follows: (i) $100 Visa Prepaid Card for Fios 500/500 Mbps Internet; or (ii) $500 Visa Prepaid Card for Fios 940/880 Mbps Internet (Gigabit Connection) or 2048/2048 Mbps Internet (2 Gigabit Connection). May only be combined with select offers. Only available in select locations, including the Philadelphia metro area, parts of New York state and parts of central Massachusetts. Call or visit the website to confirm availability. Visa Prepaid Card is issued by Pathward®, N.A. Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, fees may apply. Terms and conditions apply. This optional offer is not a Pathward product or service and Pathward neither endorses nor sponsors it. Must register for card online and keep qualifying Verizon service for 60 days from install, with no past-due balance 65 days from install. Card mailed within 90 days of install date. Limit one card per account. Other card terms and conditions apply. Offers end 3.31.24. Businesses who sign up for qualifying Fios Internet with our mid-tier or high-tier speeds with a two-year agreement will receive a Visa Prepaid Card, with the Visa Prepaid Card amount based on speed tier purchased, as follows: (i) $400 Visa Prepaid Card for Fios 500/500 Mbps Internet; or (ii) $800 Visa Prepaid Card for Fios 1 Gig Internet (940/880 Mbps) or Fios 2 Gig Internet (2048/2048 Mbps). May not be combined with all offers. Not available in all locations, including the Philadelphia metro area, parts of New York state and parts of central Massachusetts. Call or visit the website to confirm availability. Visa Prepaid Card is issued by Pathward®, N.A. Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, fees may apply. Terms and conditions apply. This optional offer is not a Pathward product or service and Pathward neither endorses nor sponsors it. Must register for card online and keep qualifying Verizon service for 60 days from install, with no past-due balance 65 days from install. Card mailed within 90 days of install date. Limit one card per account. Other card terms and conditions apply. Offers end 3.31.24. Offer available to new and existing business customers in select areas only who sign up for both: (i) a qualifying Fios Business Internet plan & (ii) a qualifying Verizon Wireless Business Unlimited plan (eligible smartphone required, device payment purchase or bring your own device). Existing customers are eligible with Fios Business Internet plan upgrade or Business Unlimited plan upgrade or a new line, as applicable. Customers with Fios Gigabit Connection (speeds up to 940/880 Mbps) or Fios 2 Gigabit Connection (speeds up to 2048M/2048M), where available, and Verizon Wireless Business Unlimited Pro plan (at least 1 line) are eligible for a total credit of $80/mo, all other combinations of service plans are eligible for a total credit of $40/mo. Offer fulfilled as a credit of $20/mo. or $40/mo. each to your Fios and Verizon Wireless bills, for a total credit of $40/mo or $80/mo as applicable. Credit is fulfilled at an account level and only one promotional credit per account. Discounts are applied once both services are activated. All discounts apply as long as Verizon provides & business maintains both services at the qualifying levels. Limited time offer. Offer available only to business customers who are new to Verizon and who sign up for a qualifying Fios Business Internet plan and a qualifying Verizon Wireless Business Unlimited plan. Existing Verizon customers are not eligible. One time $100 discount offer fulfilled as a bill credit to your Verizon Wireless account and will appear within 1-2 billing cycles. May only be combined with select offers. Limited time offer. $49 activation fee applies based on speed tier. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Verizon Basic Internet will be provisioned at up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10–15Mbps based on VZ line qualifications requirements. Availability subject to final confirmation by Verizon. Offer available to new and existing customers. Requires 2-yr term agreement. Includes unlimited direct-dialed voice calls to anywhere in the US. Selected activation and installation charges are waived. Additional charges may apply for inside wiring and/or other installation services. Additional Universal Service Fee, taxes and other charges apply. Call detail is not provided for unlimited calling. Offer available to new customers with 100 voice lines or fewer in select areas only, subject to credit review. BDV requires an existing Internet connection of 5Mbps or higher. $99.99 activation and $200 installation fees apply. Additional charges apply for inside wiring and/or other installation services. Phone equipment purchase req'd, starting at $85.00. Call detail is not provided for unlimited calling. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change.. $99.99 activation and $89.99 installation fees (first three existing TV outlets) apply. Additional charges apply for inside wiring and/or other installation services. $11.99/mo. HD set top box, franchise and regulatory fees, up to $8.89 Regional Sports Network (RSN) fee, $11.49 Broadcast Fee, other taxes and fees apply. Equipment shipping charge may apply. Program availability varies by location. Number of channels is approximation. High Definition (HD) TV with HD STB required for HD programming. Certain TV plans, Pay Per View (PPV) and Subscription or fee-based Video On Demand (VOD) are not permitted for viewing in restaurants, bars or other customer service areas. Channel lineup is subject to change and not all channels will be available at all times. Blackout restrictions apply. Month-to-month service without an annual contract required. Req. compatible device and Fios® TV. Content restrictions may apply. Fios Internet req'd for in-office use. Full channel access and DVR streaming require Fios Multi-Room DVR enhanced or Premium Service. Max. combined 5 simultaneous live TV streams and/or DVR streams per media server. Streaming of TV shows and movies On Demand included in your plan is available to all business customers. Streaming of rented/purchased TV shows and movies On Demand is only available to Private Viewing business customers. Requires acceptance of Terms of Service and Private Viewing conditions at . Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first. Wireless data charges may apply. Offer available to eligible and verified members of the U.S. military and U.S. Veterans in select areas with Business Fios Internet with a two year agreement, subject to credit review. Not available in all areas/locations. Upon military service verification through Veterans Advantage, eligible customers will receive a discount in the amount of $5/month for speeds up to 500M/500M; or $10/month for 940/880 Mbps and 2048/2048 Mbps (where available), for as long as that customer maintains qualifying Business Fios Internet service. Not available for month-to-month plans. Eligible customers must complete the military service verification process within 30 days of the order to get the discount. Available to businesses with 19 employees or less. Requires current Fios Business Internet service. Business Internet Secure licenses are sold in packs of 5, 10, and 25 with one license covering one device (laptop, desktop, smartphone or tablet). One license pack at a time per customer account. Prices are monthly and exclusive of taxes and fees. Terms and conditions apply. System requirements: Windows 7 and above; Mac OSX 10.9 and above; Android OS 5.0 and above, or Apple iOS 10.0 and above. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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