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Fios TV Mobile App | Support Support
The Fios TV Mobile app is your mobile companion to your Fios TV service and is available to all Fios TV subscribers. With a modern user interface (UI) and intuitive navigation, the Fios TV Mobile app provides effortless content discovery from our ever-increasing catalog of newly added networks and On Demand titles. The app is organized into five primary menu categories:,The following mobile devices, smartphones and tablets, are supported:,The following devices are not supported:,Kindle Gen 8 devices may experience issues during playback. Note: The list of supported devices is subject to change, and Verizon does not support the use of its apps on jailbroken or rooted devices. Explore these topics for answers to some of the most common questions related to logging in to the Fios TV Mobile app. There is a known issue where some users have been able to log in to the app while in their Fios office, but not while away from the office. This is due to a mismatch between the user's IP address and their out-of-office ID. We apologize if you experience this. To resolve your issue, please report it from the option in the app menu. For security reasons, please do not include your account password. All saved settings including parental controls are lost—it will be treated like a newly installed app with no previously selected options or settings saved. Explore these topics for answers to some of the most common questions related to permissions in the Fios TV Mobile app. The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app as well as to deliver content. Be sure to allow this permission to fully enjoy the app. When you download and install the app, you will be prompted to allow the Fios TV Mobile app to access your device's photos, media, and files. Of these, the app uses only the file storage for security certificates, licenses, and downloaded video content for offline viewing. Photos, media, or any other personal information is not accessed by the Fios TV Mobile app. You will be unable to proceed with app installation if you deny access to device storage. Subsequently you will have to open up your device settings app, navigate to manage your apps, select Fios TV Mobile, then enable the permission for storage. Open your device Settings and a possible path could be but the path is subject to change with different devices and operating systems. You may be prompted to allow access to your device location. Denying device location will limit availability of certain content. You may be prompted to enable the or permission which is disabled by the Android operating system by default. The Fios TV Mobile app supports a mini player which can be launched from the main streaming player by tapping an icon. This mini player "floats" over the Fios TV Mobile app, thereby allowing the user to browse the app while streaming. Permitting or allows the mini player to float over the Fios TV Mobile app only (support outside the Fios TV Mobile app is not available). Selecting on most devices takes you directly to the section of the app to enable the permission. For Android devices where the direct link is not supported, you may be able to follow these steps, but note they may differ for different devices and operating systems:,Some Android devices have a different treatment for the above:,Long press is a user interface that allows quick access to the most popular actions you would take on that screen. To long press, hold your finger on a program card or a guide cell and it will pop up a list of options such as watch, program details, follow/record, etc. Long press is different from a simple tap where tapping the program card or the guide cell always takes you to the program info page. Watch is an action you would take to play/view your content on your mobile device. You can watch Live TV anywhere within the United States and its territories. Availability of live TV channels on your mobile device depends on your Fios internet and Fios TV subscription and also on your in-office (IO) and out-of-office (OOO) status. You are considered In-Office (IO) only when your device is connected to the Fios router provided with your Fios Internet service. This router is also associated with your Fios service account. When you are not Wi-Fi connected to your Fios router, even when you are physically next to it, you are always considered Out-of-Office (OOO). Your IO and OOO status determines your Fios TV Mobile app experience, availability of certain Fios TV Mobile app features, and the availability of Fios TV content for Live TV, On Demand, and DVR mobile streaming. You are considered out-of-office (OOO) when you connect your device to their Fios router. Yes. When you are not connected to your Fios router, you can access the internet via some other Wi-Fi connection (free or paid) or via a 3G/4G mobile wireless network. Also, when you are not connected to your Fios router, you will get the OOO Fios TV Mobile app experience, which may not include all the channels as when in-office. Content is not available for streaming outside of the United States and its territories. Verizon Wireless service customers using the Fios TV Mobile app (version 1.0 or later) on a compatible device in the United States may incur Verizon Wireless data usage charges for watching videos. You will incur data usage for non-streaming activity, such as starting/restarting the App, going off airplane mode and transitioning from Wi-Fi to 4G LTE (approximately 1-5 MB per instance) and diagnostic data (approximately 12 MB per month for typical streaming activity, substantially greater for high levels of streaming). Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges. If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply. For more info, see the End User License Agreement (EULA) that can be found in the 'About' section under Settings. Explore these topics for answers to some of the most common questions related to settings in the Fios TV Mobile app. Placed at the top left of the Fios TV Mobile app screens, Fios TV users may tap the icon (for iOS) or 3 lines (for Android) to access their app settings. From here, you can:,Yes. To manage Parental Controls (PCON) go to . You will first need to create a PCON PIN to enable parental controls. Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only. Closed Captioning is supported from the video player only for Live TV or On Demand content that supports closed captioning (CC). Since this app supports many Android-based devices, this app considers only the Google subtitles (CC) selection under . For Android-based Samsung devices, the Samsung subtitles (CC) selection is not considered. Secondary Audio Programming (SAP) is available, for many programs aired on Live TV, from your video player only. SAP may contain audio in Spanish (most common), other languages, or even Descriptive Video Service (DVS), which assist the visually impaired by describing the action as it takes place on screen. Any time SAP is available for the program you are watching, you will see an SAP button. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS. To access your On Demand* content on a mobile device, you need to first register it as one of your On Demand devices. Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to do so when you attempt to stream On Demand content. *While a lot of On Demand content is available for viewing on your set-top box, and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box. You can add the following devices:,Once you reach your On Demand device limit, the primary account owner will be required to unregister an existing device before adding a new one, or you may transfer the registration from an existing device to another one. Yes, the primary account owner can register a new device, transfer registrations or even remove previously registered devices from the section of the Fios TV Mobile app. If you replace a mobile device or tablet, the primary account owner will need to unregister the old device and then add the new one as one of the On Demand registered devices. Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in. If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the center section. Once you submit it, you can also track it. For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Business user ID), version number, device, or platform details. Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels. You can view TV listings by channel numbers or "Neighborhoods" (channel genre). To switch to the "Neighborhood" experience, select the 'Genre' sort option from the guide filter. You can also set your favorite channels. The Guide has the following sections that you can use to navigate Live TV:,Yes. Go to the TV listings option under Guide, tap the channel logos on the left hand side to either favorite a channel or to remove the channel from being a favorite. All Fios TV subscribers with a Fios Internet subscription can watch a smaller selection from the full channel lineup while in-office (IO). Out-of-office (OOO) live TV viewing is a smaller selection from these in-office channels. Virtually all subscribed live TV channels can be viewed in-office (IO) only, on eligible mobile devices and tablets, with Fios internet subscription and with Fios TV subscription that includes a Fios TV One set-top box (referred to as the Verizon Media Server (VMS). There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported. For more information refer to the FAQs on Verizon Media Server (VMS) Streaming. Live TV content is only available in the United States or its territories. Neighbourhood, available on Watch now and on TV listings guide, are live TV channels grouped by genres like Shopping, Locals, Spiritual, Entertainment, Home & Leisure, Kids & Family, etc. You can surf the Guide by genre by tapping the filter icon and then selecting the sort by 'Genre' mode. You can surf the Guide by channel numbers, if in the Neighborhood genre mode, by tapping the filter icon and then selecting the sort by 'Channel #' mode. You can find On Demand content on the screen or in the sections of the app. You may also on a title of interest and the program information page of that title will inform you of its On Demand availability. You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You can find your rented or purchased content under on this app. *While a lot of On Demand content is available for viewing on your set-top box and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box. Any** On Demand title you buy or rent instantly shows up on all your On Demand registered devices if those devices are connected to the Internet. You may be required to refresh your library to view the updated list. For On Demand registered devices, the primary account owner go to . **look for web or mobile content availability prior to purchases or rentals made on your set-top box. When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time. When you rent an On Demand title, you pay once and can access the title for a limited period only. Rental titles will no longer be playable after the rental period has expired. You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Business User ID and password. You can access these titles on registered, supported mobile devices. Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. This means that you can purchase or rent On Demand titles via other access points like your set-top box and then watch them on these devices, but you cannot make purchases or rentals directly through these devices. If you are using the Fios TV Mobile app prior to your Fios office installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles if allowed with your business TV plan. We simply need to set up your Fios office equipment before you can do so. Verizon Fios TV for Business subscribers cannot download or stream purchased or rented content to your PC or laptop. On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store. Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental. The Fios TV Mobile app will ask for your My Business password when you attempt an On Demand transaction. Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess. Turn to My Stuff to check what your DVR has in store for you. You may also check your upcoming recordings or manage recordings of your favorite movies and TV series. Other things under My Stuff include:,If you have one or more DVRs in your office, use the Fios TV Mobile app to manage and schedule your DVR recordings from anywhere. To determine if your business is eligible for an upgrade to your service to include a DVR recording feature, please call Verizon at (). Yes, this is only available to Private Viewing Business TV subscribers with Multi-Room DVR Enhanced or Premium Service and Fios Internet. To learn more, read the FAQs on Multi-Room DVR Enhanced Service Mobility. Yes, Multi-Room DVR Enhanced or Premium Service and Fios Internet subscribers can. With the Fios TV Mobile app and with internet access, you can watch eligible recorded content anywhere within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content from being streamed out-of-office. In this scenario, you might see a message like: Due to licensing restrictions, DVR content from this channel is not available out-of-office.,Yes. You can set DVR recordings from the Guide section of the app or from the program info page when that content is available on live TV. First go to . To view your eligible recorded content go to the Recorded section. To manage your DVR recordings go to either Upcoming or to Series. No, only Verizon authorized routers are supported to work with the DVR management feature at this time. The Verizon Media Server (VMS) is the Fios TV One set-top box (STB) that you get with your Multi-Room DVR Enhanced or Premium Service (referred to as Multi-Room DVR Enhanced Service in the FAQ). This is a feature available with the Fios TV Mobile app that allows live TV streaming and DVR streaming from the Verizon Media Server (VMS) to an eligible mobile device or tablet. With the VMS streaming feature, subscribers of both Fios Internet and Fios TV service that includes the VMS box can watch virtually all subscribed live TV channels while in-office and connected to the Fios router. There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported. In addition to the live TV VMS streaming, subscribers of both Fios internet and Multi-Room DVR Enhanced or Premium service can also stream DVR content:,To start live TV streaming or DVR streaming from your VMS, your mobile device must be auto-paired with the VMS. To do this, your Fios TV Mobile app must be launched in-office while connected to your office Fios router. To learn more, read the FAQs on Verizon Media Server streaming. Viewing content on mobile devices is best effort and is not guaranteed. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device. The Fios TV Mobile app uses the local network to communicate with your Fios router to deliver content. Be sure to allow this permission to fully enjoy the app. You must be subscribed to both Fios Internet and Multi-Room DVR Enhanced or Premium Service to access your recorded content and live TV on your eligible mobile device or tablet. Download the Fios TV Mobile app from the iOS, Android, or Amazon Kindle app stores. Launch your Fios TV Mobile app with your Verizon My Business username and password while you are in-office and connected to your Fios Router. Log into with your My Business user ID and password to check your Fios TV plan. To determine if your business is eligible for an upgrade to your service to include Multi-Room DVR Enhanced or Premium Service, please call Verizon at (). Follow these steps to add (auto-pair) your mobile device to your VMS:,Check on your TV:,Check within Fios TV Mobile app:,The VMS can support up to fifteen mobile devices. Only up to 5 simultaneous streaming are supported. A combined maximum of up to five live TV and/or DVR streams are supported. You are considered in-office when your device is connected to your Fios Router. If you are not connected to your Fios Router, you are considered out-of-office. Out-of-office connection can be over Wi-Fi or over a wireless mobile data network. Yes. You cannot stream live TV from your VMS to your device while away from the office. You can stream select live TV channels via Uplynk. Recorded content can be streamed from your VMS to your device in-office. Up to five simultaneous live TV and recording streams are supported. Previously recorded content can be streamed from your VMS to your device while you are away from the office and within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-office. In this scenario, you might see a message like: Due to licensing restrictions, DVR content from this channel is not available out-of-office.,Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-office. In this scenario, you might see a message like: Due to licensing restrictions, DVR content from this channel is not available out-of-office. Also, if a certain recorded content is being streamed to a mobile device out-of-office, then that recorded content cannot be streamed to another mobile device out-of-office. No. Recorded content is not available outside the United States. You can watch live TV from several launch points. Your options are:,If your option is a icon, you already have access to the full channel lineup. If your option is via Uplynk (i.e. the icon), you can use the drop-down menu and select the icon to access your full channel lineup in-office. If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resources available to stream to your device. In this event, you have the option to 'Stream From' Uplynk. Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resource available. Uplynk allows you to continue watching live TV from available channels. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device. Select from the section of the app. Stream your recorded content from the section of the app. Look for the icon for a given recording. For recordings that have multiple episodes, select the program title to get the individual recordings. Look for the icon for these individual recordings. Choosing the VMS for streaming is no different than selecting a VMS for viewing or scheduling your recordings. You always have a default VMS selected. To change your VMS, go to the DVR > Recorded section of the app and choose your VMS. Streaming will happen from that VMS. Choosing your preferred VMS from the Stream From section of the app is another option. You will be unable to stream your recordings in the following scenarios:,If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resource available to stream to your device. In this event, you have the option to Uplynk. Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resources available. Uplynk allows you to continue watching live TV from available channels. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override and terminate active streaming sessions to your device. You can only stream recordings from your VMS. If you are having issues establishing a connection between your mobile device and your VMS or you are getting streaming errors, please reboot your VMS. Go to the menu on your VMS, and then go to Customer Support. Choose Top Support Tools, then Reboot STB. If problems persist, please access the Help section of the Fios TV Mobile app. You may also submit your issue to Fios technical support. You must be connected directly to your office Fios router. You might have certain Wi-Fi extender and/or multiple router configurations in the office that are not recommended and may prohibit you from streaming your content or auto-pairing your device with your VMS. The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app. Be sure to allow this permission to fully enjoy the app. Connect your device to your Fios router and sign into the app. The app will automatically recognize all set-top boxes on your account. From there, you can simply select the remote control icon in the upper right hand corner of the app to begin using your device as a remote control. If you have more than one router in your office, be sure to connect to the same router that your set-top box is connected to. You may reboot your set-top box and wait until it is ready for operation. Close the Fios TV Mobile app and relaunch it. Your device should now recognize your set-top box. It may take up to 20 seconds for the device to recognize your set-top box. If these steps did not work, here are more reasons as to why you can't communicate with your HD set-top box:,After you select your set-top box, allow up to 20 seconds for the device to recognize your set-top box. Once it is recognized, your set-top box will respond to the app's remote control. Standard definition set-top boxes do not have the technical specifications to support remote control functionality from the app. To upgrade your service to include an HD set-top box, please call Verizon at (). Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. We use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
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Welcome! We are ready to support your communication and collaboration needs. Chat now for assistance. Fast-evolving technologies like AI, coupled with the expanding role of connected devices and Electronic Health Record (EHR) platforms, are dramatically increasing the need for network resiliency, security, speed, throughput and scalability within and around many hospitals. Aug 05, 2025,Enterprise AI deployment requires a total reassessment of IT infrastructure. Each stage of the AI journey brings unique network requirements, challenges, and readiness needs for AI workloads. Verizon AI Connect offers tailored solutions for enterprise AI adoption. Aug 10, 2026,Overcome the data and latency bottlenecks of Industry 4.0. Verizon AI Connect unifies IT and OT networks to seamlessly bridge the gap between factory floors and the cloud. Boost AI model accuracy to effortlessly scale AI applications. Aug 05, 2026,This Verizon Business white paper, titled Beyond busywork: Driving new AI revenue and business models, empowered by connectivity, argues that AI's value extends beyond efficiency and cost cutting to enabling new revenue streams and business models, and positions network infrastructure as the foundation for realizing that value. Aimed at business leaders, it describes how AI is shifting from centralized training to distributed, real-time inferencing at the edge and gives industry examples across manufacturing, logistics, retail, healthcare and public safety (noting that only 12% of first responders use AI daily while 46% expect to within five years). It outlines the promise of AI (new revenue streams, superior customer experiences, predictive insights) and includes Verizon in action examples such as predictive network optimization with a 'no touch' service model, an AI-powered agent-assist tool that transcribes and analyzes calls, and using AI/machine learning to prevent fiber cuts and forecast fiber demand. The paper cites a joint study with S&P Global (451 Research, AI at Scale study 2025, commissioned by Verizon) reporting that 90% of executives view network infrastructure as a barrier to change, 37% cited the network as an AI advancement blocker, and 90% expect networking infrastructure changes in the next 12 to 24 months (71% moderate or significant upgrades). It details key infrastructure challenges—massive bandwidth requirements (100–400 Gbps today, with plans for 800 Gbps and 1.2 Tbps), ultra-low latency, distributed compute, data integrity, operational complexity and cost, lack of network programmability, and data sovereignty/security. The document presents Verizon's differentiated approach through the Verizon AI Connect portfolio and core strengths including integrated security by design, the Intelligent Edge Network (IEN), private network connectivity and private 5G, financial stability, over 30 years of network management experience, converged metro-dense fiber and 5G, and owned U.S. data centers with power, space and cooling. It provides examples of new revenue models across smart cities, manufacturing (QAaaS), healthcare (remote diagnostics) and public safety, plus data monetization via IoT. The paper includes a quote from Rob Hodgkinson, Senior Director of Custom Solutions at Verizon, references responsible AI practices, and directs readers to verizon.com/business/solutions/ai-connect/. A closing note states the article was developed with AI tools and edited by Verizon subject matter experts, with a 2026 copyright. Jul 24, 2026,Discover how digital infrastructure addresses the rural healthcare crisis in the US. This paper shows how private 5g networks and FWA improve care delivery, patient outcomes and financial viability, reducing heart patient readmissions by 50% and cutting care costs by 25%. Jul 15, 2026,Discover the major retail business challenges solved by mobile solutions. Learn the benefits of equipping store associates with mobile devices and their applications, as well as key considerations for deploying a mobile strategy to boost productivity and wow customers. Jul 15, 2026,Modernize network infrastructure to handle the massive data flow and high-speed connectivity required for AI readiness. Boost employee productivity, digital customer experience and operational efficiency with a strategic network architecture,Jul 15, 2026,Accelerate digital transformation in healthcare with the Verizon and Equinix federal health IT roadmap. Learn how 5G, NaaS, and secure cloud fabrics modernize legacy systems. Enhance patient care through AI-driven innovation and seamless connectivity. Jul 14, 2026,Explore three architectural scenarios for connecting private wans to cloud service providers. Compare Network Address Translation (NAT) and PrivateLink models to optimize latency, security, and performance for mission-critical workloads and emerging Agentic AI... Jul 13, 2026,Bridge the gap between federal agency network infrastructure and constituent expectations. Discover how Verizon's secure, AI-powered CX solutions and dynamic networks improve federal constituent services and build public trust. Jul 10, 2026,This Verizon Frontline white paper, titled Revolutionizing mission-critical communications, provides an overview of network slice technology and details Verizon Frontline Network Slice solutions for laptops, tablets, smartphones and connected vehicles. It explains that network slice is a feature of 5G standalone (SA) architecture that partitions a single physical network into multiple independent logical networks, each tailored to specific quality of service (QoS) demands, and notes that slicing does not create new capacity but provides tools for efficient resource distribution. The document describes how network slice spans the radio access network (RAN), transport network and 5G core (5GC), and references mechanisms such as User Equipment Route Selection Policy (URSP). It presents Verizon Frontline as a suite of services for the public safety community, including an award-winning network with priority and preemption services, a dedicated crisis response team, and 24/7 customer support, and lists four Network Slice offerings (Laptops, Tablets, Smartphones and Connected Vehicle) built on Verizon's 5G SA network. The paper states these solutions are currently available for first responders within specified NAICS codes: Police Protection (922120), Fire Protection (922160), Ambulance Services (621910) and National Security (928110). Key features covered include dedicated virtual network resources, priority and preemption (including unified access control), advanced connectivity, enhanced QoS using a specific 5G QoS identifier (5QI), and dynamic radio resource partitioning. Use cases include mobile command and incident management (CAD and mapping tools), interactive mapping and digital floor plans, high-performance field applications (facial recognition in some states, biometric scanning), and connected vehicle scenarios supporting MDTs, dashcams and body-worn cameras. The document reports performance testing by Verizon's product and RAN planning teams, citing example results such as p90 latency improvements up to 35x, jitter improvements up to 6x, and packet loss reduced from 29.07% to 0.14% in a body camera test case under 100% uplink congestion, with improvements noted as particularly significant in mid- and far-cell environments. It also details technical architecture elements, including the S-NSSAI (SST=1, SD=5), RAN optimizations, and core network options using the 5G SA public internet core or a mobile private network (MPN) core with Direct Internet Access (DIA) 2.0, along with benefits such as enhanced security, direct access to private resources, customized control and data sovereignty. The paper concludes with a summary and directs readers to verizon.com/frontlinenetworkslice for more information. A copyright notice states the content was created with the assistance of artificial intelligence and validated by humans. Jul 10, 2026,As the use of drones for public safety rapidly accelerates, first responder teams require uncompromised network resilience. When disasters strike, secure, low-latency 5G connectivity is essential to turn aerial data into lifesaving field decisions. Jun 29, 2026,Extended Reality (XR) use cases across industries offer powerful immersive experiences to train and work, but severe technical challenges block deployment. Verizon 5G connectivity and edge computing provide the critical infrastructure needed to turn XR into a reliable business tool. Jun 29, 2026,The 2026 GlobalData report reveals how large enterprises use private wireless networks to improve operational efficiency kpis like productivity and downtime. Explore the 3-phase network deployment timelines and use cases designed to drive measurable business outcomes. Apr 27, 2026,Modernize federal IT infrastructure with Verizon Managed Network Services. Address legacy technical debt, strengthen security with zero trust, and build AI-ready networks to enhance mission delivery and operational readiness. Apr 17, 2026,This white paper presents a comprehensive network reference architecture for hospital leaders and decision-makers, detailing the foundational capabilities, operational challenges, and key considerations for building resilient, secure, and scalable connectivity in evolving connected hospitals. It covers a range of wired and wireless technologies—including Private Wireless Networks, Neutral Host Networks, Wi-Fi 7, Bluetooth Low Energy, Fixed Wireless Access, Low Earth Orbit Satellite connectivity, SD-WAN, and MPLS—and explains their suitability for various hospital use cases such as patient monitoring, clinical workflows, facility operations, medical device connectivity, asset tracking, guest Wi-Fi, telehealth, unified communications, and robotics. The document addresses critical factors like network resiliency, security, compliance with regulations (HIPAA, IEC 80001-1, FDA guidelines), business continuity, and integrated network management, providing guidance on operational best practices, security posture monitoring, and access management for employees and vendors. Apr 08, 2026,This white paper examines the evolving cyberthreat landscape facing distribution centers and logistics operations, detailing the specific security challenges posed by interconnected operational technology (OT) and information technology (IT) systems. It outlines prevalent attack vectors such as ransomware, supply chain breaches, phishing, IoT device manipulation, and intellectual property theft, supported by recent data and trends. The document provides best practices for digital defense, including endpoint protection, immutable backup strategies, proactive monitoring, identity and access management, zero-trust architecture, employee training, third-party risk management, incident response planning, and cyberthreat exercises. It also discusses the role of Verizon Security Operations Service, Verizon's 5G network, and network security solutions in supporting near-real-time threat detection and response for distributors. References to Verizon's industry reports and additional resources are included. Apr 08, 2026,This white paper discusses the importance of establishing a strong network foundation for retailers to support innovation and operational efficiency. It examines the role of Fixed Wireless Access (FWA), 5G, and related technologies such as AI, IoT, AR, edge compute, and network slicing in enabling a wide range of retail use cases, including predictive analytics, smart checkout, inventory tracking, digital signage, employee productivity tools, and enhanced customer experiences. The document outlines key considerations for deploying FWA, such as rapid setup, cost-effectiveness, flexibility, scalability, reliability, IoT support, and security features. It also highlights the use of Ericsson's Cradlepoint wireless routers and wideband adapters in conjunction with Verizon connectivity as alternatives to traditional wired broadband solutions for retailers. Apr 08, 2026,This whitepaper examines the critical role of network infrastructure in deploying and monetizing artificial intelligence (AI) within the manufacturing sector. It discusses how technologies such as large language models, agentic AI, digital twins, computer vision, analytics platforms, connected sensors, cloud, and edge computing are transforming manufacturing operations. The document explores a range of AI use cases—including predictive maintenance, supply chain optimization, quality control, ESG compliance, and data-driven product development—and highlights the importance of robust, secure, and scalable networks to support these applications. It addresses key considerations such as data movement, latency, security, data sovereignty, and regulatory compliance (including European Sustainability Reporting Standards and Digital Product Passports). The whitepaper is intended for manufacturers and industry decision-makers, providing insights into the challenges of scaling AI from pilot projects to enterprise-wide adoption and emphasizing the need to assess and strengthen network capabilities to enable operational performance and commercial growth through AI. Apr 08, 2026,This whitepaper examines how artificial intelligence (AI) and advanced network infrastructure are transforming the retail sector, focusing on use cases such as virtual try-ons, autonomous operations, personalized recommendations, predictive inventory management, and agentic commerce. It details the technologies enabling these changes—including generative AI, computer vision, sensors, AR, edge computing, and high-bandwidth, low-latency networks—and highlights both opportunities and challenges for retailers, such as the need for scalable, secure, and reliable networks, end-to-end security, compliance with global privacy laws, and the importance of moving AI from pilot projects to routine operations. The document also discusses real-world examples from companies like Walmart, MediaMarktSaturn, Sephora, and Zalando, and outlines key considerations for retailers to achieve AI readiness and success in a rapidly evolving retail landscape. Apr 08, 2026,Explore the four cost classes of data center interconnect wave service architectures. Discover why dual routers combined with dual protected waves outperform traditional diverse mated pairs, achieving maximum network availability. Apr 08, 2026,Explore how Verizon, Leidos, and Ericsson are helping federal agencies leapfrog technical debt. A layered, 5G-enabled approach to modernize in-building connectivity, ensuring a secure, seamless return-to-office experience for the federal workforce. Apr 08, 2026,This thought leadership white paper examines how businesses and organizations can leverage artificial intelligence (AI) to drive growth and create new revenue streams beyond traditional efficiency gains. It explores a range of AI technologies—including machine learning, conversational AI, agentic AI, virtual assistants, IoT, AI-powered drones, and ambient scribe software—and highlights their application across multiple industries such as manufacturing, retail, finance, healthcare, and public sector. The document discusses specific use cases like product and service innovation, workflow automation, autonomous infrastructure, predictive maintenance, quality control, fraud detection, customer service enhancement, diagnostics, research acceleration, public safety, and infrastructure monitoring. It also addresses key considerations for successful AI adoption, such as the need for scalable, AI-ready network infrastructure and low latency to support data-intensive workloads, as well as organizational factors like change management and infrastructural support. Apr 08, 2026,This white paper examines how private 5G and 4G LTE wireless networks, including managed private wireless solutions from Verizon, can support distribution organizations in implementing Industry 4.0 technologies such as Industrial Internet of Things (IIOT), artificial intelligence (AI), machine learning, edge computing, robotics, and autonomous vehicles. It discusses the challenges faced by distribution centers and warehouses—such as the need for increased productivity, operational efficiency, cost reduction, and security—and outlines how private wireless networks provide dedicated connectivity, robust cybersecurity, scalability, and integration with existing infrastructure. The document also addresses considerations for deploying private 5G networks, including spectrum options like CBRS and licensed spectrum, baseline infrastructure assessments, and the process of working with technology partners to enable smart distribution environments. Apr 08, 2026,Verizon's network and Ciena's communication equipment together support federal agencies AI transformations and workloads. Managed Optical Fiber Networks (MOFN) deliver the 400Gbps+ bandwidth and low-latency connectivity required for mission success. Apr 07, 2026,See how CBP, VA, and USPS use human-centered design to modernize federal employee and customer experiences. Verizon's Network as a Service empowers federal agencies to achieve Time Back to Mission and build citizen trust through responsible, secure AI. Apr 07, 2026,Accelerate network modernization with Verizon's Managed SD WAN solutions for the federal government. Agencies can address security challenges, reduce operational overhead, and ensure consistent, high-speed application performance. Apr 07, 2026,Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice,Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. 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Learn more5G Security White Paper
First principlesDecember 2019, If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. Experts at Verizon and other private sector and government entities have identified several cybersecurity risks that will continue, or arise anew, in the 5G network environment. Verizon is approaching these concerns in two phases, guided by first principles in security that have undergirded our previous networks and that we can use with greater efficiency and effect in 5G. Verizon is designing and deploying its 5G network with security as a central element of the network. As discussed below in Section II, Verizon relies exclusively on trusted vendors that have undergone our rigorous supply-chain vetting processes. We routinely assess the software and hardware that goes into our network, and we employ rigorous, documented policies and procedures for secure configuration and operation of equipment and devices we deploy throughout the network. Components of our 5G infrastructure, even within the network itself, are required to authenticate to one another prior to performing their functions. Further, we leverage the new 5G architecture and technical standards, which we ourselves have helped develop, to provide new security features that did not exist in previous generations of wireless technology. Moreover, outside the core network, we secure the Radio Access Network (RAN) – the antennas and base stations of cell towers have long been the most visible elements of wireless networks – through advances in Open RAN (O-RAN) technology, which is bringing the security benefits of network virtualization and related software innovation to the RAN. (In turn, this software innovation favors a diverse and competitive market among RAN vendors. This is one way to address the recent troubling concentration of the RAN market among suspect vendors.) Finally, Verizon has helped spearhead global advances in the security of the Internet of Things (IoT) and the other devices that connect to the 5G network, and we are continuing to advance promising new security innovations that will be deployed in the future. Overall, Verizon has traditionally implemented a holistic view of security risk management and will continue to do so in the 5G environment. Security risks will persist, but we are accounting for these risks in everything that we do to build and operate the network, using 5G-enabled security innovations to advance the security practices that we have employed and refined for decades. Verizon's 5G network presently consists of a new RAN known as New Radio (NR), which is connected to the current 4G LTE core. This deployment, referred to as Non-Stand Alone (NSA) 5G, already includes several security improvements over 4G LTE which are discussed in this paper. As Verizon's trusted vendors begin to support the forthcoming new technical standards for the 5G core standards – due to be completed in the coming months – our core network will migrate to a new 5G core which uses software-based architecture and network virtualization. When Verizon deploys a Stand Alone (SA) 5G service – 5G RAN using a virtualized 5G core – we will implement the cutting-edge technology solutions for assessing and mitigating risk that are currently being advanced and standardized with Verizon's active leadership in research and development, real-world deployments, and standards bodies. Verizon ensures that security is an integral part of designing and deploying the 5G network. We rely exclusively on trusted network components, managing supply chain security risks through our rigorous supplier vetting processes. We then work with suppliers and engineers to secure these components in the equipment and devices we deploy throughout the network. Further, we leverage the new 5G architecture and technical standards, which we ourselves have helped develop, to provide new security features that did not exist in previous generations. Verizon's trusted supply chain is the foundation of our secure 5G network. Leveraging a diverse, competitive marketplace of trusted vendors of network hardware and software is a security imperative for Verizon and other 5G service providers. This is the fundamental principle of our supply chain security policy; it guides everything we do in vetting our trusted suppliers and in testing and configuring the equipment and devices we acquire from them. For both hardware and software, Verizon purchases all our roles and responsibilities, as outlined briefly below. The Verizon Leadership Committee (VLC), which consists of the Chief Executive Officer and direct reports, assumes the ultimate accountability to define strategic direction and objectives for the SRO Program. On a day-to-day basis, the Supplier Risk Management Executive Committee performs oversight and governance of the SRO Program based on the VLC's strategic direction and objectives. The organizational sponsor of a proposed contract, with the assistance of the Category Sourcing Expert and the SRO, must complete a risk questionnaire for each contract and statement of work under which products or services are provided by a supplier. The contract's risk level, determined through an assessment under the SRO's formal Supplier Risk Management System, drives due diligence by the appropriate Risk Expert team. The SRO has established formal processes for conducting due diligence and addressing all assessed risks prior to use of a supplier and prior to contract execution for a particular product or service. This scrutiny covers suppliers of all types. Beyond the more focused scrutiny discussed below on suppliers whose products are pertinent to cybersecurity and national security review, our Supplier Risk Management Program scrutinizes our suppliers' general reliability, sound corporate governance, trustworthiness and legal compliance culture, including their regimes for complying with the Foreign Corrupt Practices Act and counter-fraud programs, as well as their financial viability. Verizon reviews information on suppliers' policies and procedures in these areas, along with supporting evidence for each applicable area of risk. More specifically, we conduct ongoing due diligence with our most in-depth and frequent activities focusing on areas of high risk, such as suppliers of critical equipment that make up our networks. (As discussed in the next section regarding equipment testing and device configuration, we also conduct internal and third-party penetration testing on such equipment, devices and applications prior to launch.) The following risk considerations directly pertinent to cybersecurity and national security are specifically addressed through our Supplier Risk Management Program:,The processes outlined above help ensure that our networks are built with trusted components derived from a secure supply chain. Verizon recognizes that supply chain risk management benefits from effective collaboration and information sharing, both among private sector entities and between the public and private sectors. We therefore have taken formal leadership roles in DHS's SCRM Task Force and in the ATIS initiative to advance supply chain security standards. We also have participated in nascent efforts to advance software supply chain security assurance, such as the multi-stakeholder process convened by the National Telecommunications and Information Administration (NTIA) to develop best practices for vendors to communicate to enterprise buyers the components of the "software bill of materials" – that is, the software supply chain. As discussed in Section III below, further improvements in software supply chain security and software security assurance will be an increasingly important element of Verizon's holistic approach to 5G security as it migrates its network to a virtualized 5G core and operates and innovates this sliced network through software and cloud-based functionalities. After the supplier vetting and scrutiny described above, our next steps in building a secure network foundation include rigorous inspection and security testing as well as standardized configuration of the components that make up our network. Secure configuration of network equipment and devices is a structural necessity in building a secure 5G network. Verizon has been operating and improving its state-of-the-art,Technical standards provide a common understanding of,Verizon is participating in and influencing the 5G standards The Subscriber Permanent Identifier (SUPI), akin to IMSI in,When the UE seeks to attach to the network, it sends either the Subscription Concealed Identifier (SUCI, an encrypted form of the SUPI) or the Globally Unique Temporary Identifier (5G-GUTI). The UE does not send the SUPI in unencrypted form across the network – instead, the SUCI contains the SUPI, which is "concealed" or rather encrypted using standardized encryption mechanisms. The home network provider's public cryptographic key is used in the encryption, which conceals the subscriber's identity from the roaming network. The SUPI is extracted from the SUCI by the network using the Subscription Identifier De-Concealing Function (SIDF). If it is not the first time the UE has authenticated, the USIM may have been given a 5G-GUTI by the network, which serves as a proxy or substitute for the SUPI. Because the network assigned the GUTI, it can index or cross-reference a corresponding, previously stored SUPI to positively identify the user. 5G-GUTIs are short-lived, changed frequently and, like the SUCI, can serve to hide the identity of the UE. In either case, the SUPI is not sent in clear text across the radio network, which protects the phone against being tracked or having the user's privacy breached for the purpose of profiling or identity theft. This is among the most significant security improvements in 5G over 4G. one of two flavors of key agreement: 5G-Authenticated Key Agreement (5G-AKA), or Extensible Authentication Protocol AKA' (EAP-AKA'). The protocols are similar. (There is also a third protocol, EAP-TLS, but it is used only for certain private Following the release of 3GPP standards pertaining to the The practice of dividing steps in a function among different individuals, keeping a single individual from being able to subvert the overall process. The process of using two or more separate entities (usually persons) operating in concert to protect sensitive functions or information. No single person is permitted to access or use the materials (for example, the cryptographic key). Mechanisms that limit availability of information or processing resources only to authorized user roles or applications that require it. The practice in which a user is granted the minimum level of access to perform actions necessary for the job function. Two or more authentications required for remote login. To identify issues not prevented by other controls, VerizonAddressing vulnerabilities plays a central role in 5G security The resulting C2 Consensus on IoT Device Baseline Security 5th Generation of cellular network technology,: Anti-Bidding down Between Architectures,: Access Control Systems,: Artificial Intelligence,: Authenticated Key Agreement,: Access and Mobility Management Function,: Access Point Name,: Authentication Credential Repository and,: Alliance for Telecommunications Industry Solutions,: Authentication Server Function,: Council to Secure the Digital Economy, Communications Security, Reliability and,: Central Unit of gNB,: Distributed Denial of Service,: Department of Homeland Security,: Data Loss Prevention,: Datagram Transport Layer Security,: Distributed Unit of gNB,: Extensible Authentication Protocol-Authenticated,Extensible Authentication Protocol-Transport,: European Telecommunication Standards Institute,: Federal Communications Commission,: New Radio (5G) Node B (base station),: Globally Unique Temporary Identifier,: Health Insurance Portability and Accountability Act,: Intrusion Detection System,: Internet Engineering Task Force,: International Mobile Subscriber Identity,: Internet of Things,: IP security,: Information Sharing and Analysis Center,: International Organization for Standardization,: Information Technology,: Security Anchor Function Key,: Long-Term Evolution,: Message Authentication Code,: Mobile Country Code,: Multi-access Edge Compute,: Mobile Network Code,: Mobile Switching Centers,: Mobile Subscriber Identification Number,: Non-3GPP Interworking Function,: National Coordinating Center for Communications,: Network Equipment Center,: Next Generation Radio Access Network,: National Institute of Standards and Technology,: Network Operations Center,: New Radio,: Non-Stand Alone,: National Telecommunications and,: Open Radio Access Network,: Payment Card Industry Data Security Standard,: quantum Random Number Generator,: Radio Access Network,: Rogue Base Station,: Radio Resource Control,: Supply Chain Risk Management,: Software Defined Perimeter,: Security Anchor Function,: Security Edge Protection Proxy,: Subscription Identifier De-Concealing Function,: Subscriber Identity Module,: Sequence Number,: Supplier Risk Office,: Statement on Standards for Attestation Engagements,: Subscription Concealed Identifier,: Subscriber Permanent Identifier,: Tamper Resistance Element,: Technical Specification,: User Equipment,: Unified Data Management,: Universal Subscriber Identity Module,: Universal Mobile Telecommunications System,: Verizon Leadership Council,: Virtual Private Network,The Executive Steering Committee for Supplier Risk consists of the following senior executives: Chief Information Security Officer, Chief Security Officer and Chief Choose your country to view contact details. 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