Fios TV Mobile app
The Fios TV Mobile app is your mobile companion to your Fios TV service and is available to all Fios TV subscribers. With a modern user interface (UI) and intuitive navigation, the Fios TV Mobile app provides effortless content discovery from our ever-increasing catalog of newly added networks and On Demand titles.
The app is organized into five primary menu categories:
- Home: This showcases prominent and recommended live TV and On Demand content, and lets you view your most recent recordings
- Guide: Also referred to as TV guide or TV listings, this is your primary portal for live TV content
- My Stuff: This is your content library from where you can find your purchased, rented, or downloaded content and manage your DVR recordings
- Browse: This is your gateway to the world of Fios content neatly organized by categories—Featured, Shows, Movies, and Networks
- Search: This lets you type in the movie, show, channel, team, or top cast member that you might be interested in
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Supported devices
The following mobile devices, smartphones and tablets, are supported:
- iOS devices running iOS 12 and higher
- Android devices running Android 5.0 and higher
- Amazon Kindle and Fire devices running Android 5.0 and higher
- Chromecast (First Generation, Second Generation, Third Generation and Ultra)
The following devices are not supported:
- Some Android devices with the Intel Processor
- Blackberry 1
- Kindle Gen 1, Gen 2, Gen 3, and Gen 4
- Emulators or Simulators
- Android TV
- Fire TV
- Chromebooks and Smart TVs
Kindle Gen 8 devices may experience issues during playback.
Note: The list of supported devices is subject to change, and Verizon does not support the use of its apps on jailbroken or rooted devices.
Login troubleshooting
Explore these topics for answers to some of the most common questions related to logging in to the Fios TV Mobile app.
There is a known issue where some users have been able to log in to the app while in their Fios office, but not while away from the office. This is due to a mismatch between the user's IP address and their out-of-office ID. We apologize if you experience this. To resolve your issue, please report it from the Help option in the app menu. For security reasons, please do not include your account password.
Application permissions
Explore these topics for answers to some of the most common questions related to permissions in the Fios TV Mobile app.
When you download and install the app, you will be prompted to allow the Fios TV Mobile app to access your device’s photos, media, and files. Of these, the app uses only the file storage for security certificates, licenses, and downloaded video content for offline viewing. Photos, media, or any other personal information is not accessed by the Fios TV Mobile app.
You will be unable to proceed with app installation if you deny access to device storage. Subsequently you will have to open up your device settings app, navigate to manage your apps, select Fios TV Mobile, then enable the permission for storage. Open your device Settings and a possible path could be Apps > Fios TV Mobile > Permissions but the path is subject to change with different devices and operating systems.
You may be prompted to enable the Draw over other apps or Apps that can appear on top permission which is disabled by the Android operating system by default. The Fios TV Mobile app supports a mini player which can be launched from the main streaming player by tapping an icon. This mini player “floats” over the Fios TV Mobile app, thereby allowing the user to browse the app while streaming. Permitting Draw over other apps or Apps that can appear on top allows the mini player to float over the Fios TV Mobile app only (support outside the Fios TV Mobile app is not available).
Selecting Allow on most devices takes you directly to the section of the app to enable the permission. For Android devices where the direct link is not supported, you may be able to follow these steps, but note they may differ for different devices and operating systems:
- Go to Device Settings
- Tap Apps
- Find Fios TV Mobile app in the list and tap it
- Tap Draw over other apps
- Toggle Permit drawing over other apps to ON
Some Android devices have a different treatment for the above:
- For Samsung devices running Android 6, this setting has been moved to Settings > Applications > Application Manager > More > Draw over other apps
- On newer Samsung devices, such as the Galaxy S7, go to Device Settings > Applications, then tap the options icon with the three dots and select Apps that can appear on top, find Fios TV Mobile app in the list and tap it to enable permissions
- For Google Pixel, the issue occurs after installing Google Play Games. Uninstalling this and rebooting the phone will allow Draw over other apps to work for Fios TV Mobile app. Reinstalling Google Play Games will allow both apps to work properly
User actions
Long press is a user interface that allows quick access to the most popular actions you would take on that screen. To long press, hold your finger on a program card or a guide cell and it will pop up a list of options such as watch, program details, follow/record, etc. Long press is different from a simple tap where tapping the program card or the guide cell always takes you to the program info page.
App availability and location
You are considered In-Office (IO) only when your device is connected to the Fios router provided with your Fios Internet service. This router is also associated with your Fios service account. When you are not Wi-Fi connected to your Fios router, even when you are physically next to it, you are always considered Out-of-Office (OOO). Your IO and OOO status determines your Fios TV Mobile app experience, availability of certain Fios TV Mobile app features, and the availability of Fios TV content for Live TV, On Demand, and DVR mobile streaming.
Yes. When you are not connected to your Fios router, you can access the internet via some other Wi-Fi connection (free or paid) or via a 3G/4G mobile wireless network. Also, when you are not connected to your Fios router, you will get the OOO Fios TV Mobile app experience, which may not include all the channels as when in-office.
Verizon Wireless service customers using the Fios TV Mobile app (version 1.0 or later) on a compatible device in the United States may incur Verizon Wireless data usage charges for watching videos. You will incur data usage for non-streaming activity, such as starting/restarting the App, going off airplane mode and transitioning from Wi-Fi to 4G LTE (approximately 1-5 MB per instance) and diagnostic data (approximately 12 MB per month for typical streaming activity, substantially greater for high levels of streaming). Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges.
If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply.
For more info, see the End User License Agreement (EULA) that can be found in the ‘About’ section under Settings.
Settings
Explore these topics for answers to some of the most common questions related to settings in the Fios TV Mobile app.
Placed at the top left of the Fios TV Mobile app screens, Fios TV users may tap the Gear icon (for iOS) or 3 lines (for Android) to access their app settings.
From here, you can:
- Manage your preferences including:
- Parental controls (PCON)
- Network preference for downloading content
- Manage your device registration and transfer devices to view purchased content or to download content
- Access the Fios TV Mobile app help center to read the frequently asked questions (FAQs) and to report and track issues
Yes. To manage Parental Controls (PCON) go to Settings > Preferences. You will first need to create a PCON PIN to enable parental controls. Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only.
Closed Captioning is supported from the video player only for Live TV or On Demand content that supports closed captioning (CC).
Since this app supports many Android-based devices, this app considers only the Google subtitles (CC) selection under Settings > Accessibility > Hearing. For Android-based Samsung devices, the Samsung subtitles (CC) selection is not considered.
Secondary Audio Programming (SAP) is available, for many programs aired on Live TV, from your video player only. SAP may contain audio in Spanish (most common), other languages, or even Descriptive Video Service (DVS), which assist the visually impaired by describing the action as it takes place on screen. Any time SAP is available for the program you are watching, you will see an SAP button. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS.
To access your On Demand* content on a mobile device, you need to first register it as one of your On Demand devices. Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to do so when you attempt to stream On Demand content. *While a lot of On Demand content is available for viewing on your set-top box, and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box.
You can add the following devices:
- Mobile phone (supported Apple and Android models)
- Tablet (supported Apple, Android, and Kindle Fire models)
- Visit the Supported Devices section in the FAQ for more details.
Once you reach your On Demand device limit, the primary account owner will be required to unregister an existing device before adding a new one, or you may transfer the registration from an existing device to another one.
Yes, the primary account owner can register a new device, transfer registrations or even remove previously registered devices from the Settings > Devices section of the Fios TV Mobile app.
If you replace a mobile device or tablet, the primary account owner will need to unregister the old device and then add the new one as one of the On Demand registered devices.
Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in.
If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the Settings > Help center section. Once you submit it, you can also track it.
For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Business user ID), version number, device, or platform details.
Guide
Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels. You can view TV listings by channel numbers or “Neighborhoods” (channel genre). To switch to the “Neighborhood” experience, select the ‘Genre’ sort option from the guide filter. You can also set your favorite channels.
The Guide has the following sections that you can use to navigate Live TV:
- Watch now
- Best used for immediate mobile viewing
- Presents currently airing and subscribed mobile-friendly channels
- Use the drop down filter and/or the HD toggle filter to refine your content
- TV listings
- Best to schedule your recordings
- Presents the familiar 14-day TV Guide channel lineup with channel numbers
- Includes multiple-filter capability (described earlier)
- Ability to ‘Play on’ your show on your TV via the Fios TV Mobile app
- Tap the filter capsule to expose a panel from where you can select your filter options
All Fios TV subscribers with a Fios Internet subscription can watch a smaller selection from the full channel lineup while in-office (IO). Out-of-office (OOO) live TV viewing is a smaller selection from these in-office channels. Virtually all subscribed live TV channels can be viewed in-office (IO) only, on eligible mobile devices and tablets, with Fios internet subscription and with Fios TV subscription that includes a Fios TV One set-top box (referred to as the Verizon Media Server (VMS). There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported. For more information refer to the FAQs on Verizon Media Server (VMS) Streaming.
On Demand
You can find On Demand content on the Home screen or in the Browse sections of the app. You may also Search on a title of interest and the program information page of that title will inform you of its On Demand availability.
You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You can find your rented or purchased content under My Stuff > Purchased on this app.
*While a lot of On Demand content is available for viewing on your set-top box and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box.
Any** On Demand title you buy or rent instantly shows up on all your On Demand registered devices if those devices are connected to the Internet. You may be required to refresh your library to view the updated list. For On Demand registered devices, the primary account owner go to Settings > Devices.
**look for web or mobile content availability prior to purchases or rentals made on your set-top box.
Rental titles will no longer be playable after the rental period has expired.
You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Business User ID and password.
You can access these titles on registered, supported mobile devices.
Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. This means that you can purchase or rent On Demand titles via other access points like your set-top box and then watch them on these devices, but you cannot make purchases or rentals directly through these devices.
If you are using the Fios TV Mobile app prior to your Fios office installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles if allowed with your business TV plan. We simply need to set up your Fios office equipment before you can do so.
The Fios TV Mobile app will ask for your My Business password when you attempt an On Demand transaction. Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess.
My Stuff
Turn to My Stuff to check what your DVR has in store for you. You may also check your upcoming recordings or manage recordings of your favorite movies and TV series. Other things under My Stuff include:
- Purchased: This is your library of On Demand purchases and rentals
- Downloaded: Find your downloaded On Demand purchased or rented content here
- Bookmarks: Houses your bookmarked On Demand titles
DVR
If you have one or more DVRs in your office, use the Fios TV Mobile app to manage and schedule your DVR recordings from anywhere.
To determine if your business is eligible for an upgrade to your service to include a DVR recording feature, please call Verizon at 1-800-VERIZON (1-800-837-4966).
Yes, Multi-Room DVR Enhanced or Premium Service and Fios Internet subscribers can. With the Fios TV Mobile app and with internet access, you can watch eligible recorded content anywhere within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content from being streamed out-of-office. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-office."
Verizon Media Server
The Verizon Media Server (VMS) is the Fios TV One set-top box (STB) that you get with your Multi-Room DVR Enhanced or Premium Service (referred to as Multi-Room DVR Enhanced Service in the FAQ).
This is a feature available with the Fios TV Mobile app that allows live TV streaming and DVR streaming from the Verizon Media Server (VMS) to an eligible mobile device or tablet.
With the VMS streaming feature, subscribers of both Fios Internet and Fios TV service that includes the VMS box can watch virtually all subscribed live TV channels while in-office and connected to the Fios router. There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported.
In addition to the live TV VMS streaming, subscribers of both Fios internet and Multi-Room DVR Enhanced or Premium service can also stream DVR content:
- Access recorded content while in-office and connected to the Fios router
- Access several recordings while out-of-office and connected to a Wi-Fi or a wireless mobile network
- Note: Some content providers and channel stations who own the original content restrict recorded content to be streamed out-of-office
To start live TV streaming or DVR streaming from your VMS, your mobile device must be auto-paired with the VMS. To do this, your Fios TV Mobile app must be launched in-office while connected to your office Fios router. To learn more, read the FAQs on Verizon Media Server streaming.
Viewing content on mobile devices is best effort and is not guaranteed.
Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device.
You must be subscribed to both Fios Internet and Multi-Room DVR Enhanced or Premium Service to access your recorded content and live TV on your eligible mobile device or tablet. Download the Fios TV Mobile app from the iOS, Android, or Amazon Kindle app stores. Launch your Fios TV Mobile app with your Verizon My Business username and password while you are in-office and connected to your Fios Router.
Log into verizon.com/mybusiness with your My Business user ID and password to check your Fios TV plan.
To determine if your business is eligible for an upgrade to your service to include Multi-Room DVR Enhanced or Premium Service, please call Verizon at 1.800.VERIZON (1-800-837-4966).
Follow these steps to add (auto-pair) your mobile device to your VMS:
- Download the Fios TV Mobile app
- Connect using Wi-Fi to your Fios Router
- Ensure that your set-top box is powered on
- Use your Verizon.com My Business user ID and password to log in to the Fios TV Mobile app
- Your device will auto-pair with your VMS
Check on your TV:
- Your device will show up as an active device in the Settings→Mobile Device section of your VMS menu
Check within Fios TV Mobile app:
- Go to the Settings section. You will see the streaming sources, for your live TV content, which may be either via Uplynk or set-top box(es) with icons representing the various states:
- The VMS icon will appear against the name of your VMS when your device has been successfully added to the VMS and is ready for VMS live TV or DVR streaming
- This icon will appear if your device has not successfully auto-paired with your VMS. Select it to initiate the auto-pairing process—make sure you are in the office and connected to your Business Fios router
- The cloud icon will appear when your Fios TV Mobile app is offering live TV channels via Uplynk. This would happen if your VMS is unplugged or if it went offline due to a connection error. This would also happen if you explicitly chose the Uplynk from the drop down options or when you are out-of-office. When you are streaming live TV via Uplynk, then you are not streaming from your VMS. Streaming via Uplynk offers select live TV channels from your full channel lineup
- The VMS with red X icon will appear when a device has been blocked from the VMS. This is useful for lost or stolen devices or when you want to control device access. Restore access for previously blocked devices by making them ‘Active Devices’ from the Settings menu option of your VMS
- The VMS with question mark icon will appear when your VMS is offline--it is either unplugged or unable to establish communication because of a network related issue
Previously recorded content can be streamed from your VMS to your device while you are away from the office and within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-office. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-office."
Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-office. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-office." Also, if a certain recorded content is being streamed to a mobile device out-of-office, then that recorded content cannot be streamed to another mobile device out-of-office.
If your Stream From option is a VMS with a green check mark icon, you already have access to the full channel lineup.
If your Streaming From option is via Uplynk (i.e. the cloud icon), you can use the drop-down menu and select the VMS with the green check mark icon to access your full channel lineup in-office.
If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resources available to stream to your device. In this event, you have the option to ‘Stream From’ Uplynk.
Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resource available. Uplynk allows you to continue watching live TV from available channels.
Choosing the VMS for streaming is no different than selecting a VMS for viewing or scheduling your recordings. You always have a default VMS selected. To change your VMS, go to the DVR > Recorded section of the app and choose your VMS. Streaming will happen from that VMS. Choosing your preferred VMS from the Stream From section of the app is another option.
If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resource available to stream to your device. In this event, you have the option to Stream From Uplynk. Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resources available. Uplynk allows you to continue watching live TV from available channels.
If you are having issues establishing a connection between your mobile device and your VMS or you are getting streaming errors, please reboot your VMS. Go to the menu on your VMS, and then go to Customer Support. Choose Top Support Tools, then Reboot STB. If problems persist, please access the Help section of the Fios TV Mobile app. You may also submit your issue to Fios technical support.
Remote control
Connect your device to your Fios router and sign into the app. The app will automatically recognize all set-top boxes on your account. From there, you can simply select the remote control icon in the upper right hand corner of the app to begin using your device as a remote control. If you have more than one router in your office, be sure to connect to the same router that your set-top box is connected to.
You may reboot your set-top box and wait until it is ready for operation. Close the Fios TV Mobile app and relaunch it. Your device should now recognize your set-top box.
It may take up to 20 seconds for the device to recognize your set-top box. If these steps did not work, here are more reasons as to why you can’t communicate with your HD set-top box:
- Your device could be connected to another router. Please make sure your mobile device is connected to your Verizon Fios router, not a secondary router
- You may not be signed in to the Fios TV Mobile app. Please go to Settings and make sure you are signed in using your Verizon User ID and Password. This allows the app to automatically detect the set-top boxes on your account
- Your set-top box could be offline or not responding. Please try restarting the set-top box by unplugging it and plugging it back in to re-establish its network connection
- Your Wi-Fi connection could be out of range. You may want to move your router closer to your Fios TV and your device
- Your router could be offline. Please try restarting the router to re-establish its network connection
Standard definition set-top boxes do not have the technical specifications to support remote control functionality from the app. To upgrade your service to include an HD set-top box, please call Verizon at 1-800-VERIZON (1-800-837-4966).
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