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Preferred Voice: Business Phone Service
We've got some great deals going on right now Chat now to hear more! Unlimited nationwide calling. Business-focused features. Connect with our traditional business phone service. Voice communications remain essential to business. With Preferred Voice, a range of business calling features and clear, natural-sounding audio help your workforce improve productivity and collaboration. Preferred Voice is best for:,It's easy to get started with our traditional business phone-service calling plan, which supports all wireline phone models. to check what is available at your location and place an order. If you're already a Verizon customer you can,Once you place your order, our team works with you to port your number(s) to the Verizon network and schedules provisioning of your service. Once your service is provisioned, you can plug your phone(s) into the wall jack(s). Or, you can provision your key phone system at that time. You're all set. A smarter way to stay connected. per month. Plus taxes, fees and equipment charges with two-year agreement and auto renewal. Purchase a Preferred Voice package and add a Preferred Voice additional line for $30/mo more. Make and receive calls on lines that keep working even during a power outage. No battery backups are required. Get more done using premium features like line hunting, 3-way calling, callback, caller ID and unique rings. Get a complete business phone system with unlimited nationwide calling for a simple convenient monthly price. Send customers to a live employee before they go to voicemail or get a busy signal. Ensure customers can request a call back when they reach a busy line within your multiline phone system. Place calls on hold, freeing up lines for other calls and transfer a call to any other number. Distinguish between internal and external incoming calls. Receive notification of an incoming call while another conversation is in progress. Conveniently works with any wireline phone handset without the need for unique devices or handsets. What should you be looking for in today's business phone systems? Is a Voice over Internet Protocol (VoIP) solution right for you?,Route incoming calls across our intelligent network. Get work done around the world with plans designed to meet your business needs. A professional communications solution that works over a secure cloud-based VoIP connection, making it easy to manage your calls on desk phones and through a mobile app to keep your business running. Our full-service suite of business features is focused to keep you connected with customers and improve productivity and collaboration. These features include unlimited nationwide calling, voicemail, caller ID, line hunting, 3-way calling, automatic callback, directed call pickup, speed dialing, call hold/transfer and call waiting. You can also specify special rings that distinguish between internal and external incoming calls and use the intercom feature to dial in another person to your multiline system without incurring usage charges. The Preferred Voice business phone service features help employees with time-saving options for connecting and collaborating, such as adding a third caller to an in-progress call rather than rescheduling, speed dialing for numbers they call frequently, and call hold/transfer to keep an important caller on the line or move them to the right person. In addition, these features also improve the customer experience. For example, line hunting sends customers to a live employee if the person they are calling is not available and automatic callback ensures that customers can request a call back if they reach a busy line within your multiline phone system. Yes. Preferred Voice is ideal for small businesses that need a reliable landline phone plan that can help them control costs with predictable monthly billing and does not require a large IT team to manage. Yes. Preferred Voice supports all traditional wireline phone models. When you switch phone companies, you will have the option of keeping your current standard phone number. You can order up to five business phone lines online with your new service. If you need more, just speak to one of our Business Solution specialists. Yes, you can order a plain line by speaking to one of our Business Solution specialists. For support, go to,Ready to buy,Chat with us,Call sales,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
Learn moreChoosing the Best Phone System for Your Business
How to choose the best VoIP provider for your business,You've done your research. You know that a business Voice over Internet Protocol (VoIP) system is an efficient, simple and affordable communications option that can help keep your growing business competitive. And you've decided to make VoIP part of your operations. Now you have another decision to make—which VoIP service provider to partner with. There are many VoIP solutions out there, but not all are created equal. When choosing the best VoIP service for your small business, you want to make sure you're getting a solution that meets more than just your calling needs. Here are a number of things you should consider when evaluating VoIP solutions and providers. Reliable VoIP needs a reliable network. A good VoIP solution starts with a strong foundation. Because VoIP calls are routed through the internet, it's critical that your VoIP solution runs on a network that gives you reliable connectivity and coverage where you need it. You should never have to worry that you're missing important communications because you can't trust your network. Your VoIP system should grow with you. One of the best benefits of a VoIP solution for small businesses is that it is scalable. A complete VoIP solution should be able to easily expand as the number of users changes. Adding new lines or devices—or even locations—should be virtually effortless, and not cause any disruption to your operations. Competitive features can help create better experiences. Your customers have come to expect a certain level of service from the companies they do business with. When they call a business, they expect to reach someone who can help them—and they don't like to wait. So your VoIP solution should come with a rich variety of business features that can help you operate more like a bigger business without costing a lot. Features like automatic call forwarding, seamless call transfer between devices, virtual receptionists and more that make it easier for your callers to quickly connect with the person best suited to help them. Not to mention features like visual voicemail, virtual meeting rooms and personal phone directories that make it easy for your employees to do their jobs. VoIP should make your job easier, not harder. An efficient communications solution should allow you to monitor, fine- tune, streamline and manage your network assets. And you should be able to do it all easily. If you don't have a dedicated IT department, or if your IT resources are just stretched thin, you want to make sure that your VoIP solution won't create a management headache. Look for a solution that comes with an intuitive web-based management system, so you can stay in control of your communications from where you're working. Customer support should be available when you need it. A good VoIP solution should be easy to manage and deploy. But in times when you could use a little extra help, you need a comprehensive VoIP solution that comes with access to professional support throughout the design, implementation and management phases. You need your communications system to work around the clock, so it's only fair to expect that your VoIP customer service does, too. The bottom line. The communications system you choose for your business will play a pivotal role in building relationships with your vendors, partners and customers—and those are the relationships that will determine how successful your business can be. So you need to partner with a service provider that will help you strengthen those relationships at every turn. Many small businesses have put their trust in Verizon because of our proven ability to deliver effective . We continually invest in our VoIP network, and we have the expansive reach your growing business needs. Verizon ,* our VoIP business solution, offers more than 30 features—including Auto Attendant, Hunt Group, Extension Dialing and more—to help you control your communications, improve customer experiences, streamline your business and simplify your day-to-day. By choosing the right VoIP solution, you're taking the first step toward a productive and competitive future for your business. So you need to make sure you choose a provider that has the experience, reach and range of services that will support your growth. * Business Digital Voice is available in select areas of nine states and the District of Columbia. Tell us about your business, then meet with our professionals to ask questions, get advice, or obtain a quote. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn more3G CDMA Network Retirement Business
Verizon continues to upgrade its network for businesses, in partnership with device manufacturers, to better serve you. Virtually all traffic is on our 4G LTE (4G) & 5G networks which offer superior performance compared to previous generations of networks. For several years now we've publicly stated that our 3G CDMA network for business and consumers is being decommissioned. This will be completed by December 31, 2022. As previously communicated, Verizon has already discontinued many of our 3G (CDMA) and 4G Non-VoLTE device management functions such as activations and plan changes while providing limited troubleshooting of these devices. Verizon is focused on giving customers the best network and technology. For this reason, we will be retiring our 3G network by December 31, 2022. To help transition customers to 4G or 5G we are creating plans that support these devices. Verizon's 4G and 5G networks and technologies are superior to our previous generation networks. Verizon continues to build for the future, evolving from the CDMA 1xRTT launch in 2001, to the 4G network in 2010 and the recent introduction of 5G in 2019. We want to keep you connected to the network more people rely on. Please call your Verizon representative to discuss device options that may be available to you. Your CDMA device will continue to work through November 30, 2022. After this, your service will be suspended without billing and you will lose network connection, starting on the day before the first day of your December 2022 bill cycle. The bill period is reflected as the statement ending date at the top of the bill. As of that day, your line will then be suspended for 60 days ("Suspension Period"). If you upgrade your device during the Suspension Period, you will be able to keep your current mobile telephone number and your account structure will be preserved. If you do not upgrade during the Suspension Period, your line will be disconnected on the day before the first day of your February bill period, and you will lose the associated mobile telephone number. To upgrade your impacted device and keep your current mobile phone number, sign in to your My Business account by visiting verizon.com/business/login, contact your sales representative, or call 800.922.0204. As publicly stated for the last few years, Verizon will complete CDMA retirement by December 31, 2022. For the past few years, Verizon has been assisting businesses and consumers in technology migration from older 1X and 3G devices to newer devices that benefit from 4G and 5G. After network retirement , if you are a Verizon customer still using a device that is 1XRTT, 3G (CDMA) or 4G that does not support High Definition Voice (Non-VoLTE), your device will no longer make or receive calls, send or receive text messages, or use data services, including Internet browsing and IoT (Internet of Things) services. Until network retirement, active and non-suspended CDMA devices will still be able to use these services. The network will be completely inaccessible after network retirement. Verizon is no longer allowing new activation of 1X, 3G, or 4G Non-VoLTE devices on our network. CDMA decommissioning may have some impacts to your bill depending on how your account is set up. Early Termination Fees. ETFs will not apply. If your CDMA line has an ETF, it will be waived when the line is disconnected in February 2023. Device Payment Plan. DPP finance charges will apply. When your CDMA line is disconnected, you will be charged for the remaining device payment installment balance on your next bill. To stay connected, please upgrade your CDMA device by paying the remaining device payment balance. Shared Data Plans. If the affected CDMA line(s) is part of a shared data plan, the total amount of data shared across the account will be reduced by the amount previously allocated to that CDMA line. If the remaining lines on the account collectively exceed the account's total overall data allotment, overage charges will likely apply. Tiered Pricing. For a small number of large, high-volume customers, a reduction in the number of devices due to CDMA decommissioning may affect pricing. Please call your Verizon representative with any questions. If your CDMA device line is designated in My Business as a Primary line, you will need to re-designate a non-CDMA line as Primary. Since Verizon is moving all device connectivity to our 4G and 5G networks, you will have a better experience with voice, data and messaging performance. Verizon's 4G and 5G networks are superior to Verizon's previous generation networks. We want to keep you connected to the network more people rely on. Verizon has been assisting customers in technology migration from older (1X, 3G and older 4G devices that do not support High Definition Voice) to newer devices that benefit from 4G and 5G. Please call your Verizon representative to discuss device options that may be available to you. All devices in the following categories will be impacted:,To manage your impacted lines, please sign in and review the in the My Business portal. Or you may follow these steps:,Or you may contact your Business Sales representative, visit a Verizon store, or contact us at 800.922.0204. For certified 4G IoT devices, you will find a list on our Open Development portal showcase website. . For impacted coverage extension devices, please see the list of . 1300+ CDMA 1X and 3G device models with CDMA M2M price plans will be impacted. Multimode or dual mode devices supporting 4G and CDMA 2G (1XRTT) and/or 3G services will continue operating on the 4G network after the CDMA network retirement. Please check in the link below to see if your device is impacted. Verizon has ceased accepting new CDMA-only equipment for Open Development (OD) certification as of December 31, 2016. All CDMA-certified equipment has an expiration date of December 31, 2020 or 3 years from the date of certification, whichever occurs first. Effective July 1, 2018, Verizon no longer accepts uploads of any new CDMA-only MEID/ESNs. There have been no new CDMA device certifications as of 2018. We stopped new CDMA device activations back in 2019. There are many options available to you as you consider upgrading to a new device. To manage your impacted lines, please sign in and review the in the My Business portal. Or you may follow these steps:,Or you may contact your Business Sales representative, visit a Verizon store, or contact us at 800.922.0204. For certified 4G IoT devices, you will find a list on our Open Development portal showcase website. . For impacted coverage extension devices, please see the list of . There are multiple ways to select a path to migrate from CDMA to 4G and it depends on device data needs:,Verizon offers a wide selection of IoT price plans such as M2M plans, Fixed Wireless Access (FWA) plans, Business Internet (BI) plans & Prepaid M2M plans for different 4G and 5G use cases. Verizon is offering a BIC (bill incentive credit) through December 2022 for eligible IoT customers who upgrade their existing IoT (M2M) CDMA service. The equipment must be upgraded to a 4G or 5G device with any M2M/BI/FWA price plan. Customers should contact their sales representative for details. For additional questions please visit , contact your Sales Representative or call us 800.922.0204. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed,
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