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VoIP Phone Service: Business Digital Voice
We've got some great deals going on right now Chat now to hear more! Powerful calling features and high-quality calls in one easy-to-use solution. Business Digital Voice works over a secure, cloud-based Voice over IP (VoIP) connection that makes it easy to manage phone calls on desk phones or a mobile app to keep your business running. A technology that transports high-quality voice calls over the internet instead of using a traditional phone network. Business Digital Voice is a professional communications solution that operates over a secure, cloud-based VoIP connection, making it easier to manage your business calls on desk phones or through a mobile app to help keep business running. This solution can help boost your business productivity with more than 45 call features included to enable remote work and optimal call routing. Plus, with Business Digital Voice, you can use a variety of mobile and desktop apps with video and audio conferencing. With Fios bundle, cost per VoIP line is $20/mo. VoIP line only is $35/mo. 2 year contract required. Need more than five lines? Call a Business Digital Voice specialist 8:30 AM–6 PM EST at: 1-877-377-0181. Enjoy over 45 calling features, including automatic call forwarding, voicemail to email, seamless call transfer between devices and more. Keep business up and running, even during power outages, using our cloud-based VoIP connection that can reroute calls to another preset number. Manage calls from anywhere you have an internet connection using our app and online dashboard. Forward calls to any number and minimize missed calls. Automatically transfer customers from line to line until someone at your business answers. Manage features through My Account for both your entire business and individual users. Record your own message, advertisements, or play music for customers on hold. See incoming, outgoing and missed calls across your business and analyze the effectiveness of your advertising. A virtual receptionist that helps customers self-select who they need to talk to. Park incoming calls until the first available rep can pick up and help the customer. Seamlessly transfer calls between your IP and mobile phones. Make and receive business calls using your mobile phone, which will appear as your office phone number on Caller ID. Each user can manage their call history, voicemail and other important features through the My Phone site. Allow multiple phones to receive and make calls on behalf of another user. See who left you a voicemail and when they called on your computer or smartphone. Bundle Fios Internet and Business Digital Voice and save $85 on an IP phone. Plus, get a Ring Camera on us, with a 2 yr term, or a Ring Camera Bundle with a 1 Gig plan, plus a free router rental. Add an IP phone to access all 45+ features, or select an analog converter if you want to keep your own equipment. Free with offer, or $85.00 plus taxes,Ideal for common areas, this device features: $150.00 plus taxes Additional handsets are $85 plus taxes,With a handset and a 10-line base, this device features: $150.00 plus taxes,Ideal for common areas, this device features: $200.00 plus taxesIdeal for higher call volumes, this device features:$85.00 plus taxes,Easily convert your existing phone equipment from analog to VoIP with the dual-port converter. (Note: PBX and Key Systems are not supported on analog converters.),America's Most Reliable 5G Network¹,years of industry experience,Verizon Fios and Basic Internet customers can get 24/7 live internet network support for their eligible devices with a click or call. Leverage AI and machine learning (ML) to help simplify network management. Business Digital Voice is a VoIP service that uses the internet to make and receive calls, while a more traditional service uses landline copper wire or fiber-optic cable. This means that with Business Digital Voice, you can make calls from virtually anywhere an internet connection is available. Yes. The desktop and mobile applications enable you to use your home or cell phone as your business phone by directing all incoming calls to ring the remote office phone. Additionally, if you have the Remote Office feature enabled, your remote location rings, and then you are connected to the caller as if you were placing the call from your office phone. Fax machines require a Business Digital Voice telephone line and an analog converter (ATA) to work. Verizon Fios customers can fax unlimited pages on their Business Digital Voice line. For non-Fios customers, it's not recommended to fax more than five pages per fax. Verizon cannot guarantee your fax machine will work on a VoIP line. Credit-card, alarm, fire, elevator or security lines are not supported on Business Digital Voice. You can purchase an additional copper telephone line for these purposes. Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high-quality calls. Verizon offers a variety of IP phones starting at $85 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP phones, you can purchase an ATA starting at $85 to use with two telephones. You plug your traditional analog phone(s) into the adaptor and it will run over IP. Please note: You cannot plug IP phones into an ATA. PBX and key systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see Can I use my fax, alarm or credit-card lines on this service? for more information. Business Digital Voice is the premier VoIP phone system that provides big business tools for small businesses, with over 45 features to help make your business more efficient, productive and mobile. We also include mobile and desktop apps so you can manage your calls and business when you are away from your desk. Multiple call-forwarding options are available so you don't miss a call. Support is always available. You can view the latest support documents on a number of features and applications by visiting. In addition, you and your employees can register for live support webinars to get the most out of your Business Digital Voice system. Also, prerecorded, on-demand versions of the webinars are available for whenever you need them. Offers available to new business customers only, subject to credit review. Not available in all areas/locations. Depending on speed tier purchased, promotional pricing for Internet and voice guaranteed for 12 consecutive months ($10 increase starting month 13 with 2 year contract), or 24 consecutive months ($10 increase starting month 25 with 2 year contract), or 36 consecutive months ($10 increase starting month 37 with 2 year contract) or 60 consecutive months ($10 increase starting month 61 with 2 year contract) (60 month guarantee not available in all areas where Fios is sold) subject to continuation of qualifying products; price guarantee applies to base monthly rate only; excludes optional services and equipment charges; prices subject to increase thereafter. With no annual contract, price increases to then current market rate subject to the applicable guarantee period. Select installation charges may be waived. Additional charges apply for inside wiring and/or other installation services. $49 activation fee may apply. Offers may be fulfilled via bill credit(s); other taxes, fees & terms apply. for a 2 year contract: 35% of base monthly charges for unexpired term. 2 year term automatically renews at then-current term rates unless canceled within 30 days prior to or 60 days after the term is renewed. (MBG) is available with 2 year contract only and requires cancellation within 30 days of installation; excludes subscriptions, per minute usage, labor/material charges in excess of standard installation and month-to-month service plans, including Fios TV service. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental. Wireless router models and prices are subject to change. Phone equipment purchase required with VoIP, starting at $85. Equipment must be returned within 30 days of cancellation. Equipment restocking fee may apply if order is canceled or service is terminated within 30 days. MBG and/or promotional offers do not apply to service ordered for temporary, short term or special events. is valid for 5 business days and is an estimate based on current pricing, promotions and taxes that are subject to change. Quote does not include additional charges for nonstandard installations. Verizon Wi-Fi available in select areas with qualifying packages. Software limitations and other terms apply. Visit business.verizon.net/wifi for details. Wired speeds advertised. Wired & wireless speeds vary due to device limits, multiple users, network & other factors. See for more info. Service availability varies. Usage charges apply on basic line. Activation fee of $49 may apply based on speed tier purchased. Wireless Verizon Router is available for$399.99 purchase and $18/mo rental. Wireless router models and prices are subject to change. Backup battery available for Fios voice services & E911. VSB not available with 2048/2048 Mbps Internet (2 Gigabit Connection). Pricing for BDV line(s) with the Fios bundle: For speeds 200/200 Mbps and higher: the first BDV line is available for $20/mo. and $25/mo. for each addl. line. Pricing reflected in the cart. No annual contract required. $49 activation fee may apply. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental. Wireless router models and prices are subject to change. Business Digital Voice requires phone equipment purchase starting at $85.00. : $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Basic Internet will be provisioned at our fastest speed available at your location of up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10-15Mbps based on VZ line qualifications requirements. For new and existing Fios Internet or Basic Internet customers on select plans. May not be combined with all offers. $5/mo. discount begins when you sign up for Auto Pay (ACH or debit card only) & paper-free billing (registration on required). $5 discount will be applied each month as long as auto pay and paper-free billing stay active. Offer available on select IP Phones with purchase of a new Fios Internet and Business Digital Voice bundle with a two year agreement. Fulfilled via bill credit. Taxes apply. Limit one discount per phone model. Restocking fee may apply if canceled within 30 days. Available to select customers in select areas only. Offer ends 3.31.26. Offer for new business customers in select areas only who sign up for qualifying Fios internet service with a two year agreement (subject to credit review) and who terminated their prior internet service and incurred an early termination fee (ETF). To redeem offer, you must email documentation of the ETF from your prior service provider w/in 30 days after receipt of final bill. Offer fulfilled via a bill credit to your Verizon account in the amount of the billed ETF, up to $1,500. Credit will be issued starting after 30 days of service, and will appear on your Verizon bill within 2-3 billing cycles. You remain solely responsible for paying the ETF to your prior service provider. Offer is non-transferable, has no cash or refund value, and may not be combined with all offers. Other terms apply. Offer ends 3.31.26. Businesses who purchase qualifying Fios Business Internet with our mid-tier or high-tier speeds with a two-year agreement are eligible to receive a Ring Indoor Camera or Ring Outdoor Camera Plus Battery with a Ring Indoor Camera (Ring Camera Bundle), as follows: (i) Ring Indoor Camera for Fios 500/500 Mbps plan; or (ii) Ring Outdoor Camera Plus Battery with a Ring Indoor Camera for Fios 1 Gig plan (up to 940/880 Mbps) or Fios 2 Gig plan (2048/2048 Mbps). May not be combined with all offers. Must register for your reward online and keep qualifying Verizon service for 60 days from install, with no past-due balance 65 days from install, after which a redemption code for your reward will be emailed within 80 days of install date. Redemption code must be redeemed at Amazon.com within 30 days of receipt. Limit one reward per account, while supplies last. Other terms and conditions apply. Offers available through 2/15/26. Available only to businesses who purchase Fios Business Internet with our 1 Gig plan (up to 940/880 Mbps) or 2 Gig plan (up to 2048/2048 Mbps) where available, with a two-year agreement and rent the Verizon Router. Qualifying customers will receive a monthly bill credit for the applicable monthly router rental fee for as long as service with a qualifying plan is on the account. Promo credits end when eligibility requirements are no longer met. If your Fios service is cancelled, you must return the Verizon Router subject to Verizon's standard return policy. Offers end 2/15/26. Available to select, eligible new business customers who activate a new, qualifying Fios internet service line and who have or activate at least 1 line of a qualifying business smartphone plan with unlimited data (e.g. My Biz Plan, Business Unlimited plans). New internet line and new business smartphone plan must be purchased in the same transaction. For each qualifying internet line customer will receive a $20/mo credit which will continue as long as Verizon provides and customer maintains both services as qualifying levels. $240/yr savings calculated by $20/mo bill credit for 12 mos. Credit is applied once both services are activated and will appear on your bill in 1-2 cycles. Some restrictions apply; may not be combined with all offers. Offer not available to customers with existing account level fixed wireless internet + smartphone plan discount; not available for non-standard plans. $49 activation fee applies based on speed tier. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental. Wireless router models and prices are subject to change. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Verizon Basic Internet will be provisioned at up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10–15Mbps based on VZ line qualifications requirements. Availability subject to final confirmation by Verizon. Offer available to new and existing customers. Requires 2-yr term agreement. Includes unlimited direct-dialed voice calls to anywhere in the US. Selected activation and installation charges are waived. Additional charges may apply for inside wiring and/or other installation services. Additional Universal Service Fee, taxes and other charges apply. Call detail is not provided for unlimited calling. Offer available to new customers with 100 voice lines or fewer in select areas only, subject to credit review. BDV requires an existing Internet connection of 5Mbps or higher. $99.99 activation and $200 installation fees apply. Additional charges apply for inside wiring and/or other installation services. Phone equipment purchase req'd, starting at $85.00. Call detail is not provided for unlimited calling. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental. Wireless router models and prices are subject to change. $99.99 activation and $89.99 installation fees (first three existing TV outlets) apply. Additional charges apply for inside wiring and/or other installation services. $11.99/mo. HD set top box, franchise and regulatory fees, up to $8.89 Regional Sports Network (RSN) fee, $16.49 Broadcast Fee, other taxes and fees apply. Equipment shipping charge may apply. Program availability varies by location. Number of channels is approximation. High Definition (HD) TV with HD STB required for HD programming. Certain TV plans, Pay Per View (PPV) and Subscription or fee-based Video On Demand (VOD) are not permitted for viewing in restaurants, bars or other customer service areas. Channel lineup is subject to change and not all channels will be available at all times. Blackout restrictions apply. Month-to-month service without an annual contract required. Req. compatible device and Fios® TV. Content restrictions may apply. Fios Internet req'd for in-office use. Full channel access and DVR streaming require Fios Multi-Room DVR enhanced or Premium Service. Max. combined 5 simultaneous live TV streams and/or DVR streams per media server. Streaming of TV shows and movies On Demand included in your plan is available to all business customers. Streaming of rented/purchased TV shows and movies On Demand is only available to Private Viewing business customers. Requires acceptance of Terms of Service and Private Viewing conditions at . Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first. Wireless data charges may apply. Offer available to eligible and verified members of the U.S. military and U.S. Veterans in select areas with Business Fios Internet with a two year agreement, subject to credit review. Not available in all areas/locations. Upon military service verification through Veterans Advantage, eligible customers will receive a discount in the amount of $5/month for speeds up to 500M/500M; or $10/month for 940/880 Mbps and 2048/2048 Mbps (where available), for as long as that customer maintains qualifying Business Fios Internet service. Not available for month-to-month plans. Eligible customers must complete the military service verification process within 30 days of the order to get the discount. Available to businesses with 19 employees or less. Requires current Fios Business Internet service. Business Internet Secure licenses are sold in packs of 5, 10, and 25 with one license covering one device (laptop, desktop, smartphone or tablet). One license pack at a time per customer account. Prices are monthly and exclusive of taxes and fees. Terms and conditions apply. System requirements: Windows 7 and above; Mac OSX 10.9 and above; Android OS 5.0 and above, or Apple iOS 10.0 and above. Call sales,Chat with us,Have us contact you,Already have an account?These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. 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Learn morePlans for Business: Phone, Internet, Data, Security & More
From mobile networks to internet connectivity and cybersecurity protection, we have plans to fit your business needs. Our Business Unlimited plans provide mobility built for getting work done, with the 5G, data and performance your business needs. Get the essentials Boost your productivity Get more of what you need Perfect. Just check to see if they're compatible with our network, then shop plans. Also, save $600 when you switch to Verizon & bring your smartphone & number. Use our tool to help you select the right business internet solution for your organization. Symmetrical download and upload speeds for supporting local apps, email and Wi-Fi connected devices. Plan includes,Promos,Symmetrical download and upload speeds, for high-volume streaming, secure and reliable data transfers and backup. Plan includes,Promos,Speeds up to 940/880 Mbps for businesses needing a high-capacity connection for large file transfers or video conferences. Plan includes,PromosSymmetrical download and upload speeds for supporting local apps, email and Wi-Fi connected devices. Plan includes,Promos,Symmetrical download and upload speeds, for high-volume streaming, secure and reliable data transfers and backup. Plan includes,Promos,Speeds up to 940/880 Mbps for businesses needing a high-capacity connection for large file transfers or video conferences. Plan includes,Promos,Speeds up to 2048/2048 Mbps for businesses needing a high-capacity connection for large file transfers or video conferences. Plan includes,PromosSymmetrical download and upload speeds for supporting local apps, email and Wi-Fi connected devices. Plan includes,Promos,Symmetrical download and upload speeds, for high-volume streaming, secure and reliable data transfers and backup. Plan includes,Promos,Speeds up to 940/880 Mbps for businesses needing a high-capacity connection for large file transfers or video conferences. Plan includes,Promos,Experience a fast connection that can change the game for any size business. With a guaranteed price for 10 years. Best for small to medium office, full-office VOIP, construction sites, digital kiosks, and basic guest Wi-Fi. Plan details,Promos and available extras:,Best for heavy video conferencing, webinar hosting, cloud-based apps and high-volume guest Wi-Fi. Plan details,Promos and available extras:,Accommodates heavy cloud app usage, streaming media and advanced devices and robotics. Plan details,Promos and available extras:,Do business on your terms with wireless internet that's reliable, easy to use and secure. Plans start at $69/mo. It's your business. It's your Verizon. Send email, browse the web and complete point-of-sale transactions. Plan features,Plan perks,Run the occasional video conference and access web-based applications. Plan features,Plan perks,Video conference and share large files with ease. Plan features,Plan perks,*Available to new and existing LTE Business Internet customers who activate a new, qualifying service line on the 25 Mbps plan. $30/mo. credit will be applied to account (after 1-2 bills) and will apply as long as Verizon provides and the business maintains service at the qualifying level. May not be combined with all offers. Ends 5.30.24. Available to new and existing LTE Business Internet customers who activate a new, qualifying service line on the 50 Mbps plan. $100/mo. credit will be applied to account (after 1-2 bills) and will apply as long as Verizon provides and the business maintains service at the qualifying level. May not be combined with all offers. Ends 5.30.24. Offer for new LTE Business Internet business customers who terminated their prior internet service and incurred an early termination fee (ETF). Offer fulfilled via a bill credit to your Verizon account in the amount of the billed ETF up to $1,500. Offer is non-transferable and has no cash or refund value. Credit will be issued after 60 days of service, and will appear on your Verizon bill within 1-2 billing cycles thereafter. You remain solely responsible for paying the ETF to your prior service provider. May not be combined with all offers. Other terms apply. Cost-effective voice plans with crystal-clear calling, productivity-boosting features and our reliable network,Best for single-site locations With Fios bundle, cost per VoIP line is up to $25/mo with the $0/mo price available only with select, higher speed bundles. VoIP line only $35/mo. Best for businesses with remote or mobile employees plus taxes, fees and equipment charges,Best for multisite locations with fewer than 100 employees A range of solutions to give your teams the tools they need to work seamlessly in the office, at home or on the road,Best for advanced communication and collaboration needsUnified video and voice conferencing, persistent messaging, and file sharing in a cloud-based collaboration solution for office, remote and mobile workers,Robust security solutions available to some of the biggest businesses around the world are now also available for small and medium-sized businesses. Best for small businesses that are looking to protect their smartphones, tablets and computers without extensive in-house IT security resourcesA simple and effective security bundle that combines antivirus software with internet protection and 24/7 tech support for the bundle to help protect your devices,plus taxes and fees,Best for businesses who need strong mobile security along with mobile device managementA powerful bundle of mobile device management and an easy-to-use mobile device security tool,plus taxes and fees,Best for businesses managing corporate mobile devicesAutomated device deployment for simple, secure mobility across your enterpriseVerizon IoT Machine to Machine (M2M) price plans support wireless triband coverage that includes our Ultra Wideband (C-Band and mmWave), 5G Nationwide and 4G networks. Connect from abroad or to 200+ countries while in the U.S. Plus switch now and get up to a $800 Visa® Prepaid card with select Fios Internet and voice plans and a two-year agreement. Offer ends 3.31.24 plus taxes, fees and equipment charges w/two-year agreement and autorenewalA reliable, feature-rich Voice over IP (VoIP) phone system that's easy to use and manage,Stay connected and easily manage calls with mobile and desktop apps to enable remote work and more than 45 features for your business. Unlimited nationwide calling,Mobile app for working on the go,Automatic call forwarding, voicemail to email, call transfer between devices and more Plus taxes, fees and equipment charges,A mobile-first business phone system with 50+ features designed for how you work today—call, collaborate and connect while you're on the go. Move freely across devices,Reduce missed calls,Collaborate with conference calling ,A virtual PBX VoIP and business phone system,Collaborate with ease, manage costs and help simplify what it takes to run your business. Simple installation over your existing broadband service,Pay-as-you-go services and self-management tools,Disaster recovery and business continuity capabilities Drive more effective meetings and communications with a wide breadth of collaboration functionality across devices. Extensive functionality,Optimized for mobile experiences,Built-in enterprise-grade security measures ,plus taxes and fees,Help protect your business with access to a level of security protections similar to those employed by larger companies. Five-license pack for $20/month plus taxes and fees,Ten-license pack for $35/month plus taxes and fees,Twenty-five-license pack for $75/month plus taxes and fees,One pack per account at a time ,plus taxes and fees,Employ a multilayered security approach that provides strong protection for your mobile devices. Mobile device management,Mobile threat defense,Wi-Fi protection,Tech support for the bundle ,Verizon MDM makes it easier to adopt and manage a variety of mobile and IoT technologies. Rapid device management and app deployment,One portal for management and monitoring,Advanced authentication,Offers available to new business customers only, subject to credit review. Not available in all areas/locations. Depending on speed tier purchased, promotional pricing for Internet and voice guaranteed for 12 consecutive months ($10 increase starting month 13 with 2 year contract), or 24 consecutive months ($10 increase starting month 25 with 2 year contract), or 36 consecutive months ($10 increase starting month 37 with 2 year contract) or 60 consecutive months ($10 increase starting month 61 with 2 year contract) (60 month guarantee not available in all areas where Fios is sold) subject to continuation of qualifying products; price guarantee applies to base monthly rate only; excludes optional services and equipment charges; prices subject to increase thereafter. With no annual contract, price increases to then current market rate subject to the applicable guarantee period. Select installation charges may be waived. Additional charges apply for inside wiring and/or other installation services. $49 activation fee may apply. Offers may be fulfilled via bill credit(s); other taxes, fees & terms apply. for a 2 year contract: 35% of base monthly charges for unexpired term. 2 year term automatically renews at then-current term rates unless canceled within 30 days prior to or 60 days after the term is renewed. (MBG) is available with 2 year contract only and requires cancellation within 30 days of installation; excludes subscriptions, per minute usage, labor/material charges in excess of standard installation and month-to-month service plans, including Fios TV service. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Phone equipment purchase required with VoIP, starting at $85. Equipment must be returned within 30 days of cancellation. Equipment restocking fee may apply if order is canceled or service is terminated within 30 days. MBG and/or promotional offers do not apply to service ordered for temporary, short term or special events. is valid for 5 business days and is an estimate based on current pricing, promotions and taxes that are subject to change. Quote does not include additional charges for nonstandard installations. Verizon Wi-Fi available in select areas with qualifying packages. Software limitations and other terms apply. Visit business.verizon.net/wifi for details. Wired speeds advertised. Wired & wireless speeds vary due to device limits, multiple users, network & other factors. See for more info. Service availability varies. Usage charges apply on basic line. Activation fee of $49 may apply based on speed tier purchased. Wireless Verizon Router is available for$399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Backup battery available for Fios voice services & E911. VSB not available with 2048/2048 Mbps Internet (2 Gigabit Connection). Pricing for BDV line(s) with the Fios bundle: For speeds 200/200 Mbps and higher: the first BDV line is available for $20/mo. and $25/mo. for each addl. line. Pricing reflected in the cart. No annual contract required. $49 activation fee may apply. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. Business Digital Voice requires phone equipment purchase starting at $85.00. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Basic Internet will be provisioned at our fastest speed available at your location of up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10-15Mbps based on VZ line qualifications requirements. For new and existing Fios Internet or Basic Internet customers on select plans. May not be combined with all offers. $5/mo. discount begins when you sign up for Auto Pay (ACH or debit card only) & paper-free billing (registration on required). $5 discount will be applied each month as long as auto pay and paper-free billing stay active. Offer available on select IP Phones with purchase of a new Fios Internet and Business Digital Voice bundle with a two year agreement. Fulfilled via bill credit. Taxes apply. Limit one discount per phone model. Restocking fee may apply if canceled within 30 days. Available to select customers in select areas only. Offer ends 6.30.24. Available only to Fios Internet customers on the Gigabit Connection plan (up to 940/880 Mbps) or 2 Gigabit Connection plan (up to 2048/2048 Mbps) where available. Qualifying customers will receive a monthly bill credit for the applicable monthly router rental fee for as long service with qualifying plan is on the account. Promo credits end when eligibility requirements are no longer met. If your Fios service is cancelled, you must return the Fios router subject to Verizon's standard return policy. Offer for new business customers in select areas only who sign up for qualifying Fios internet service with a two year agreement (subject to credit review) and who terminated their prior internet service and incurred an early termination fee (ETF). To redeem offer, you must email documentation of the ETF from your prior service provider w/in 30 days after receipt of final bill. Offer fulfilled via a bill credit to your Verizon account in the amount of the billed ETF, up to $1,500. Credit will be issued starting after 30 days of service, and will appear on your Verizon bill within 2-3 billing cycles. You remain solely responsible for paying the ETF to your prior service provider. Offer is non-transferable, has no cash or refund value, and may not be combined with all offers. Other terms apply. Offer ends 6.30.24. Businesses who sign up for qualifying Fios Internet with our mid-tier or high-tier speeds with a two-year agreement will receive a Visa Prepaid Card, with the Visa Prepaid Card amount based on speed tier purchased, as follows: (i) $100 Visa Prepaid Card for Fios 500/500 Mbps Internet; or (ii) $500 Visa Prepaid Card for Fios 940/880 Mbps Internet (Gigabit Connection) or 2048/2048 Mbps Internet (2 Gigabit Connection). May only be combined with select offers. Visa Prepaid Card is issued by Pathward®, N.A. Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, fees may apply. Terms and conditions apply. This optional offer is not a Pathward product or service and Pathward neither endorses nor sponsors it. Must register for card online and keep qualifying Verizon service for 60 days from install, with no past-due balance 65 days from install. Card mailed within 90 days of install date. Limit one card per account. Other card terms and conditions apply. Limited time offer. Offer available to new and existing business customers in select areas only who sign up for both: (i) a qualifying Fios Business Internet plan & (ii) a qualifying Verizon Wireless Business Unlimited plan (eligible smartphone required, device payment purchase or bring your own device). Existing customers are eligible with Fios Business Internet plan upgrade or Business Unlimited plan upgrade or a new line, as applicable. Customers with Fios Gigabit Connection (speeds up to 940/880 Mbps) or Fios 2 Gigabit Connection (speeds up to 2048M/2048M), where available, and Verizon Wireless Business Unlimited Pro plan (at least 1 line) are eligible for a total credit of $80/mo, all other combinations of service plans are eligible for a total credit of $40/mo. Offer fulfilled as a credit of $20/mo. or $40/mo. each to your Fios and Verizon Wireless bills, for a total credit of $40/mo or $80/mo as applicable. Credit is fulfilled at an account level and only one promotional credit per account. Discounts are applied once both services are activated. All discounts apply as long as Verizon provides & business maintains both services at the qualifying levels. Limited time offer. Offer available only to business customers who are new to Verizon and who sign up for a qualifying Fios Business Internet plan and a qualifying Verizon Wireless Business Unlimited plan. Existing Verizon customers are not eligible. One time $100 discount offer fulfilled as a bill credit to your Verizon Wireless account and will appear within 1-2 billing cycles. May only be combined with select offers. Limited time offer. $49 activation fee applies based on speed tier. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change. $49.00 activation fee applies with 2 year contract; $99.00 activation fee applies with no annual contract. Wireless router available for $49.00, subject to change. Verizon Basic Internet will be provisioned at up to 1Mbps, 3Mbps, 5Mbps, 7Mbps or 10–15Mbps based on VZ line qualifications requirements. Availability subject to final confirmation by Verizon. Offer available to new and existing customers. Requires 2-yr term agreement. Includes unlimited direct-dialed voice calls to anywhere in the US. Selected activation and installation charges are waived. Additional charges may apply for inside wiring and/or other installation services. Additional Universal Service Fee, taxes and other charges apply. Call detail is not provided for unlimited calling. Offer available to new customers with 100 voice lines or fewer in select areas only, subject to credit review. BDV requires an existing Internet connection of 5Mbps or higher. $99.99 activation and $200 installation fees apply. Additional charges apply for inside wiring and/or other installation services. Phone equipment purchase req'd, starting at $85.00. Call detail is not provided for unlimited calling. Wireless Verizon Router is available for $399.99 purchase and $18/mo rental (except in Maryland, where the wireless Fios Router is available for $299.99 purchase and $15/mo rental). Wireless router models and prices are subject to change.. $99.99 activation and $89.99 installation fees (first three existing TV outlets) apply. Additional charges apply for inside wiring and/or other installation services. $11.99/mo. HD set top box, franchise and regulatory fees, up to $8.89 Regional Sports Network (RSN) fee, $11.49 Broadcast Fee, other taxes and fees apply. Equipment shipping charge may apply. Program availability varies by location. Number of channels is approximation. High Definition (HD) TV with HD STB required for HD programming. Certain TV plans, Pay Per View (PPV) and Subscription or fee-based Video On Demand (VOD) are not permitted for viewing in restaurants, bars or other customer service areas. Channel lineup is subject to change and not all channels will be available at all times. Blackout restrictions apply. Month-to-month service without an annual contract required. Req. compatible device and Fios® TV. Content restrictions may apply. Fios Internet req'd for in-office use. Full channel access and DVR streaming require Fios Multi-Room DVR enhanced or Premium Service. Max. combined 5 simultaneous live TV streams and/or DVR streams per media server. Streaming of TV shows and movies On Demand included in your plan is available to all business customers. Streaming of rented/purchased TV shows and movies On Demand is only available to Private Viewing business customers. Requires acceptance of Terms of Service and Private Viewing conditions at . Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first. Wireless data charges may apply. Offer available to eligible and verified members of the U.S. military and U.S. Veterans in select areas with Business Fios Internet with a two year agreement, subject to credit review. Not available in all areas/locations. Upon military service verification through Veterans Advantage, eligible customers will receive a discount in the amount of $5/month for speeds up to 500M/500M; or $10/month for 940/880 Mbps and 2048/2048 Mbps (where available), for as long as that customer maintains qualifying Business Fios Internet service. Not available for month-to-month plans. Eligible customers must complete the military service verification process within 30 days of the order to get the discount. Available to businesses with 19 employees or less. Requires current Fios Business Internet service. Business Internet Secure licenses are sold in packs of 5, 10, and 25 with one license covering one device (laptop, desktop, smartphone or tablet). One license pack at a time per customer account. Prices are monthly and exclusive of taxes and fees. Terms and conditions apply. System requirements: Windows 7 and above; Mac OSX 10.9 and above; Android OS 5.0 and above, or Apple iOS 10.0 and above. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreConversational IVR
Give busy agents a break and deliver faster, more intuitive customer service with contact center AI and conversational interactive voice response (IVR). Today's busy customers are often frustrated by touch-tone IVR systems with complicated, unhelpful menu trees. Verizon Conversational IVR (CIVR) is different. Powered by artificial intelligence (AI) and delivered across the Verizon IP Toll Free network, it can anticipate callers' needs, carry on conversations that almost feel human and let callers interact with the system in their own words. Verizon also offers Google Contact Center AI (CCAI) . The Google CCAI platform helps your customers with human-like AI-powered contact center experiences, freeing up your human agents' time and helping to lower costs. Government agencies that need fast, customized assistance to handle large numbers of constituent inquiries. Businesses looking to streamline operations and reduce agent call volumes while still providing a high-quality customer experience. Organizations that want to,Verizon CIVR uses speech technology powered by AI to deliver an intuitive customer service experience that can help callers resolve issues on their own. It anticipates their needs and lets them interact with the system more naturally, using their own words. Verizon CIVR can help you improve first-call resolution, deliver a better customer experience, reduce agent workloads and control costs. By minimizing customer frustration, CIVR can help improve brand perception and build customer loyalty. Our cutting-edge features can help you deliver a better customer experience. Advanced speech recognition and natural language understanding (NLU) help accurately capture callers' intent. Callers are sent to the right place the first time, improving use of the automated system and reducing the need for live agents. Match phone numbers with customer data to identify callers and create more personalized experiences that can anticipate customer needs. Advanced application performance reporting and analytics reveal actionable insights to optimize the performance of your IVR. Predict caller intent, deliver personalized menus and help route callers to the right destination quickly. Whether you want the flexibility of the cloud or prefer to manage the system yourself, both options deliver a full conversational IVR experience. Google Cloud CCAI helps you leverage AI to scale your contact center interactions while maintaining a high level of customer satisfaction. CCAI can improve customer service with AI that understands, interacts and talks with customers. This can increase first call resolution through self-service with a virtual agent. And it frees up human agents to concentrate on more complex calls and can help reduce contact center costs. Conversational IVR can enhance the customer experience by giving customers the option to engage through the methods they prefer. Verizon Conversational IVR uses speech technology, powered by AI, to deliver an intuitive customer experience. Help keep your IVR system operating at peak performance, even when call volumes are high. These tips can help increase customer satisfaction—and build loyalty. Deliver personalized customer information quickly and across channels. Integrating conversational AI with IVR and other customer service channels can be a major challenge. You need an expert to help you design, develop and optimize your speech-enabled applications. Verizon is a leader in customer experience and the call-center industry. We have years of experience integrating and deploying conversational IVR solutions and offer a best-in-class solution. We can help you adapt your solution for specific customer journeys. Our analytics help you understand and continuously improve performance. Empower customers to resolve common inquiries and transactions efficiently, 24/7/365. Deliver a consistent customer experience across all channels—web, mobile apps or a messenger platform. Help agents resolve issues quickly and consistently, with help from AI and machine learning. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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