How to implement Virtual Agent?

- Identify a few use cases to start with that are ideal for self-serve automation and can provide a quick win for call deflection to the contact center - Our CX design consultants will help identify simple, repeatable inquiries or tasks, such as reset password, check order status, and will answer FAQs for your initial implementation - We will build a seamless escalation to human agents, so end-users don't get frustrated - As the business gains insights from analytics on what end-users want to accomplish, Virtual - Agent will learn and we can make adjustments to configurations to improve the customer journey

What services complement Verizon Ethernet Services?

We can meet a wide variety of network connectivity needs with a full suite of products and services that complement Ethernet, including: - Managed Software Defined WAN (SD WAN) for network automation that can help simplify operations and improve agility - Virtual Network Services (VNS) to spin up new services and capabilities on demand in a plug-and-play manner - Software Defined Interconnect that enables automated, no-touch connections to the cloud and data centers

How does Network Based IVR work?

Inbound calls are routed using a combination of callers' menu choices, originating automatic number identification (ANI), time of day, database look-ups, caller-entered digits, and/or destination labels provided by customer systems. Network Based IVR is scalable, adapting to applications from simple menu routing to complex systems that require more advanced features. We can combine services and features to make sophisticated and unique business solutions.

What are Network Infrastructure Services?

When creating your digital strategy, you need a partner that can help execute your plan for digital success. Verizon's Network Infrastructure Services give you the building blocks to design, plan, and manage your network solution. Delivered together as-a-service or standalone, we'll help execute your strategy with a prioritized roadmap to a future-ready network design.

Does SD WAN replace the Private IP Network?

No, Private IP is the foundational network as part of an overall managed software-defined WAN (SD WAN) solution. For more information, see Managed SD WAN.

How do Network Infrastructure Services work?

Partnering with Verizon, you get access to experienced consultants that methodically assess your existing network infrastructure, determine performance levels and fine-tune as needed, and assist in technical decision-making, all while helping you design a future-ready network architecture that keeps you poised for digital initiatives that can transform your business.

What is Network Based IVR?

A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call.

Where is Verizon Private IP available and is there a map that shows this global network coverage?

Verizon has a global reach, providing Private IP network coverage in 180+ countries. See our global coverage maps on verizon.com/business/why-verizon/.

How to implement Virtual Agent?

- Identify a few use cases to start with that are ideal for self-serve automation and can provide a quick win for call deflection to the contact center - Our CX design consultants will help identify simple, repeatable inquiries or tasks, such as reset password, check order status, and will answer FAQs for your initial implementation - We will build a seamless escalation to human agents, so end-users don't get frustrated - As the business gains insights from analytics on what end-users want to accomplish, Virtual - Agent will learn and we can make adjustments to configurations to improve the customer journey

What services complement Verizon Ethernet Services?

We can meet a wide variety of network connectivity needs with a full suite of products and services that complement Ethernet, including: - Managed Software Defined WAN (SD WAN) for network automation that can help simplify operations and improve agility - Virtual Network Services (VNS) to spin up new services and capabilities on demand in a plug-and-play manner - Software Defined Interconnect that enables automated, no-touch connections to the cloud and data centers

How does Network Based IVR work?

Inbound calls are routed using a combination of callers' menu choices, originating automatic number identification (ANI), time of day, database look-ups, caller-entered digits, and/or destination labels provided by customer systems. Network Based IVR is scalable, adapting to applications from simple menu routing to complex systems that require more advanced features. We can combine services and features to make sophisticated and unique business solutions.

What are Network Infrastructure Services?

When creating your digital strategy, you need a partner that can help execute your plan for digital success. Verizon's Network Infrastructure Services give you the building blocks to design, plan, and manage your network solution. Delivered together as-a-service or standalone, we'll help execute your strategy with a prioritized roadmap to a future-ready network design.

Does SD WAN replace the Private IP Network?

No, Private IP is the foundational network as part of an overall managed software-defined WAN (SD WAN) solution. For more information, see Managed SD WAN.

How do Network Infrastructure Services work?

Partnering with Verizon, you get access to experienced consultants that methodically assess your existing network infrastructure, determine performance levels and fine-tune as needed, and assist in technical decision-making, all while helping you design a future-ready network architecture that keeps you poised for digital initiatives that can transform your business.

What is Network Based IVR?

A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call.

Where is Verizon Private IP available and is there a map that shows this global network coverage?

Verizon has a global reach, providing Private IP network coverage in 180+ countries. See our global coverage maps on verizon.com/business/why-verizon/.

virtual protection network

Links related to "virtual protection network"

Virtual Network Services (VNS)

Help build a more intelligent network with secure, on-demand, cloud-based network services. Supercharge your business agility with the speed and flexibility of virtual networks. Orchestration is used to help automate and simplify your deployment of virtualized networks through self-service tools and centralized management. It automates complex, interdependent, cloud-based network functions and helps you service-chain these functions to give your business greater agility. Help streamline services with automated provisioning and by contracting through a single source. Easily update policies, such as security, across the network and devices. Enable rapid virtual network function onboarding and testing. A more simplified way to connect your people, places and things. It is part of the application delivery platform within the integrated management portfolio and offers a variety of routing capabilities. Virtual Network Services—Routing can be deployed quickly using a predefined catalog of virtual functions that can support multiple network functions. Choose from a variety of different pretested solutions from vendors you know. Help foster business agility through rapid service delivery. Stay ahead of security threats. Virtual Network Services—Security delivers virtual firewalls as well as other security services on demand. It uses plug-and-play virtual network functions, such as firewall, threat prevention and distributed-denial-of-service (DDoS) protection, deployed from one platform. Choose the services you need from the vendors you want. Help free up resources to focus more on business objectives. Help take network intelligence and application delivery to the next level. Virtual Network Services—Software-Defined Wide Area Network (SD WAN) and Virtual Network Services—Software Defined Secure Branch (SDSB) combine your public and private networks into a virtualized WAN solution that automates traffic flow and provides bandwidth flexibility aligned with application prioritization. Virtual Network Services- SD WAN and Virtual Network Services - SDSB centralize and automate network control through software using Verizon Hosted Network Services or public cloud. Centralize configuration, management and reporting. Help quickly adjust to market demands with rapid deployment and automated end-to-end orchestration. Help securely and intelligently route traffic over the network and prioritize critical data. Enhance and expedite real-time communications. It is a cloud-based, centralized, managed service that helps enable the rapid deployment of unified communications to connect people, places and things globally. It performs the security and interoperability functions critical to a successful Voice over IP (VoIP) or simple IP (SIP) deployment without requiring onsite equipment. Centralize policy and service change management and speed delivery with Enterprise Orchestration. Service chain that has undergone extensive testing to help improve functionality and performance. Pay-as-you-grow pricing model and reduced hardware costs. Gain new visibility, agility and control through on-demand, cloud-based network services featuring a single pane of glass for centralized network orchestration. Experienced network partner,countries with network services,security and network operations centers,Global equipment manufacturer positions itself for digital services growth with Verizon's Virtual Network Services. Worldwide digital solutions provider achieves rapid and cost-effective digital transformation with Verizon and Versa SD WAN. Use an agile, resilient and fluid service delivery model to help you capitalize on new opportunities in automation, analytics and customer engagement. Virtual approaches to infrastructure and applications are helping lead to greater flexibility and scalability. Network transformation is all about agility, elasticity and resilience. A hybrid application delivery strategy helps achieve optimal performance and flexibility. Verizon takes a five-pronged approach to platform and infrastructure security. ¹Gartner, Magic Quadrant for Global Wan Services: Danellie Young, Lisa Pierce, Gaspar Valdivia, Karen Brown; March 24, 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Virtual Network Services Solutions Bundles

Virtual Network Services Solutions Bundles,Combine network services and functions into a single, executable package. Combine network services into one powerful package. Business agility is what all companies strive for. But many organizations don't have the network functionality in place to perform at the highest levels. Verizon's Virtual Network Services (VNS) solution bundles combine network services and functions into a single, executable package. As a result, you can automatically deliver hardware and software functions together and easily scale resources up or down to adapt to your changing business needs. Verizon has joined forces with leading technology providers to bring together this functionality, such as advanced routing, SD WAN, and security, into bundled package that you can easily deploy. Powered by Verizon Enterprise Orchestration, VNS solution bundles are available with a universal edge device or through the cloud, helping you go live faster. Now, you can reduce your network complexity, while increasing flexibility with functions delivered over one platform, on demand, when you need them. What are VNS solution bundles?,Powered by Verizon Enterprise Orchestration, which delivers self-service tools and a centralized management portal, Verizon VNS solution bundles combine network services and functions into one simple-to-manage package. These bundles allow you to deliver hardware and software functions together and easily adapt to your evolving business needs. How do Virtual Network Services solution bundles work?,We take a mix of virtual network functions and bundle them together into a package called a "service chain" that can be delivered quickly. You can then use this chain as a software-only package that runs on existing hardware or you can host it on your network, which is then provisioned through the Verizon Enterprise Orchestration layer. Network Orchestration Powers Digital Transformation,Learn how Verizon Enterprise Orchestration, together with Virtual Network Services (VNS), can help you get new network services to market quickly. Features and benefits,With VNS Solution Bundles, you can automatically deliver various hardware and software functions together to improve your network agility and reduce complexity. Other features and benefits include:,network, hosting and security devices managed around the world,managed networks in over 150 countries,professional services experts ready to meet your needs,years of experience managing customer networks,Managed & professional services,Keeping in-house staff trained on all the newest technologies while monitoring hundreds—or even thousands—of devices and suppliers can be daunting. Our managed and professional services provide a cost-effective alternative to in-house network monitoring and management. With comprehensive tools, we can help free up your IT staff to focus on revenue-generating projects. Resources,Read our report to gain an insight into the benefits organizations expect to see from software-defined networking (SDN). Overcome transformation challenges to become a digital-ready business. Connect to more people, places and things. Take network intelligence and application delivery to the next level. Create a more agile, resilient and centrally managed approach to your network. Get the applications you need when you need them. Choose flexible options from leading software and hardware vendors. Choose your country to view contact details. Existing customers, to your business account or . If you are already a Verizon customer, we have several options to help you get the support you need. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Virtual collaboration: Learn about the technology that makes remote work, work Business

Virtual collaboration: Learn about the technology that makes remote work, work,Author: David Grady,For some companies remote work was simply a hastily implemented solution, when pandemic-related restrictions disrupted normal business operations. But today, remote work is a strategic operating capability that enables leaders to reimagine and improve almost every aspect of their business. Remote work helps make it possible to hire from a dramatically broader talent pool to allow executives to . Remote work and its virtual have created unexpected opportunities for businesses to cut costs, enhance customer service, and improve employee engagement and retention. Still, some senior executives that remote workers can actually be productive, engaged and customer-focused while away from the confines of the office. What they may not realize is that virtual collaboration technology specifically designed and optimized for remote work can improve a company's ability to succeed in an operating environment that's likely very different from February of 2020. Remote work collaboration solutions can empower your team to succeed whether you're operating a small business or large enterprise. Enabling virtual collaboration technologies,Nearly 97 percent of employees surveyed in a recent said they want to work remotely "at least some of the time," and 57 percent said they'd consider quitting their jobs if they were not allowed to work remotely some of the time. Facing this new reality, many companies are embracing remote work -- and in doing so are discovering that several technology-driven capabilities are critical to success in a hybrid working world. These remote work collaboration capabilities include:,Reliable connectivity,Internet connectivity is essential for work-from-home employees who rely on online systems and cloud-based applications to get the job done. Consistent productivity levels require connectivity that's reliable, secure, robust, and easily-manageable. But the quality and stability of that connection can suffer when work from home employees share their internet connection with other members of the household. Also, when remote employees rely on different consumer-grade internet providers for home office connectivity, companies -- their IT teams can struggle to support all those different types of routers and modems. Dedicated, business-grade wireless connectivity from a single nationwide provider allows companies to standardize the deployment, support and security of routers and modems. Cyber security,Every device that connects to a company's network is potentially "the weakest link" for cyber security if those devices are improperly configured, so a holistic approach to cybersecurity for remote work is necessary. Security starts at the network connection, so standardizing that connectivity through a single, nationwide provider of secure, reliable internet is key. Security controls like data encryption and user- and device-authentication must be embedded into the network. And when an internet provider offers additional security controls that extend beyond the connection itself – such as – data protection for remote workers is further enhanced. makes it clear that cybercriminals are increasingly targeting remote workers using poorly-secured technology in hopes of stealing user credentials and implanting potentially-devastating ransomware. Ransomware is up 13% this year, more than the last 5 years combined. Gain vital cybersecurity insights from around the world in . Communication and collaboration,From voice calling and instant messaging to virtual white boards and videoconferencing, online communication and collaboration tools have matured greatly in the last few years, enabling remote workers to seamlessly connect with their peers, their customers and the home office. When remote workers have reliable internet connectivity and access to proven communication and collaboration platforms, they can collaborate more productively online across teams and accelerate problem-solving. Technology can help remote workers feel connected and engaged with their managers, colleagues and company culture -- no matter from where they work. Customer service,Technology makes it possible to meet new and ever-shifting customer expectations about service even as more companies turn to remote work. With a , it's now possible to provide a seamless omni-channel experience through a single call center interface for all voice, chat, e-mail, SMS and social media interactions. And agents can access online information and collaborate with peers online for issue resolution and other tasks, even as they work from home. Effective remote work collaboration when your team is dispersed,Leaders need to acknowledge the permanence of remote work—and tap into its potential as a competitive differentiator. Having an effective remote work infrastructure, for example, provides access to a deeper and broader available talent pool, as organizations the world over are learning that talent isn't found in a few select cities. Talent pools change with greater remote work, said Melissa Swift, the global leader for digital transformation at Korn Ferry in an article on . There's wonderful talent available outside Silicon Valley, Boston, etc. [and] at a lower cost.,Learn more about virtual collaboration tools and get on the steps to take to successfully create the workplace of the future. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Press related to "virtual protection network"

Verizon Business expands Virtual Network Services portfolio with Cisco’s ENCS

Verizon Business Group is expanding its Virtualized Network Services portfolio, adding Cisco’s Enterprise Network Compute System (ENCS) to its existing catalog of compute devices.

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Verizon Business launches turn-key private networking solution with Celona

Verizon Business today announced a new, turn-key private networking solution with Celona, that will accelerate the use of private 5G to support a new generation of business initiatives.

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Verizon Business launches On Site 5G a private 5G network for enterprise & public sector

Verizon Business today announced the launch of On Site 5G, Verizon’s first commercially available, private 5G network solution in the U.S.

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Questions related to "virtual protection network"

Case Studies related to "virtual protection network"

University of Illinois Shutdown & Virtual Learning Business

Learn how the University of Illinois partnered with Verizon to provide virtual learning technology. Discover how students succeeded during a campus shutdown.

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Private 5G Network & Associated British Ports Business

Learn how Verizon’s Private 5G Network is giving Associated British Ports (ABP) control, security and agility in operating one of the U.K.’s largest ports.

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Penske Entertainment: Virtual Events Case Study Business

See how Verizon Business’s technology solutions enabled Penske Entertainment to support driving teams and fans during the Indy 500 in this virtual events case study.

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