What is low-friction customer experience
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Improve Customer Experience for the Energy and Utilities Sector
Not only will building a modern digital ecosystem improve your overall operations, but in the face of evolving expectations, it is a critical component to attracting new customers. As deregulations open up more choices for your customers, if you aren't actively adding the engagement and convenience options they crave, you may lose them. We can help you deliver better experiences—and improve satisfaction—across all customer touch points. From engaging with your customers across multiple channels to providing them with actionable information about their consumption to streamlining response times using integrated systems, our CX solutions can help you attract and keep a loyal customer base. Find out what people are saying about the roles played by humans and machines in online interactions with brands. Learn why an exceptional contact center experience helps companies deliver long-term customer loyalty and thrive in a competitive marketplace. Explore how consumers feel about sharing their data to get personalized experiences in return. Verizon cloud contact center solutions provide quick and reliable network connections that can help scale quickly while controlling costs. Engage customers, empower agents and build personalized experiences that help set your business apart. Private 5G provides Utilities with a secure, high-speed, low-latency 5G network to help your organization meet the growing demands of automation and more. Verizon 5G Edge provides lower latency and higher bandwidth which could enable greater plant efficiency and operations. Get near real-time monitoring of your utility infrastructure to help reduce the risk of downtime or failure. A smart street lighting system is a sustainable, practical, and cost-effective way to decrease energy usage and expenses. Transform your infrastructure with a networking roadmap for reliable, fast, and scalable connectivity and backup capabilities on demand. From design and implementation to analytics and maintenance, our consultants have the deep industry expertise needed to help you develop strategies that will drive results. Trust us to help you manage the day-to-day tasks that help keep your network secure and agile. Proactively identify vulnerabilities and prioritize threats with our monitoring and management services. Explore a complete life cycle of services, from initial discovery, strategy and assessments through solutions design, integration and implementation. Modernize your current infrastructure with state-of-the-art smart technology. Transform your production and distribution models to help streamline the delivery of services. Protect your infrastructure and information while addressing stringent security requirements. Help make every stage of your operations more efficient, safe and secure with our advanced network solutions. Learn how we helped a utility customer improve power quality and customer service, reduce truck rolls, enhance ease of decision-making and reduce IT overhead. Learn why processing sensor data at the edge can help energy and utility businesses quickly make autonomous decisions, improve worksite safety, reduce energy consumption and improve network performance. Read about the new momentum for climate change mitigation that has both governments and companies alike racing to reach net zero. Learn what utility companies can do to help secure their voice channels. Discover intelligent lighting for energy-efficient communities. Remote operation & 5G-enabled technology. Upgrade to our smart street lighting system. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. 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Learn moreHow Retail Store Customer Navigation Technology Help Improve Customer Experience Business
How retail store customer navigation technology can help improve experiences and revenue,Author: Shane Schick,You have likely had that experience where you've gone into a store to purchase a specific product but couldn't find what you were looking for. When this happens, it's not just the customer that should be frustrated—a retail store is not able to sell a product if the customer can't find it. When shoppers come to a store with a specific purchase in mind, the ideal customer journey is one where they quickly and easily find what they want. That's why retail store customer navigation systems have the potential to ensure a great customer experience from the moment a customer arrives to when they check out. Yet helping customers navigate a store is only the start of how this technology can benefit customers and your bottom line. Micro-location in-store customer navigation,Retail store customer navigation technology might sound complicated, particularly when you consider how retail stores are often organized into a wide range of aisles or sections where specific product categories are stocked. This is where micro-location technology comes into play. A micro-location is a clearly defined subsection of the retail store. Imagine a retailer that sells multiple types of clothes and home products. The clothing area will not only be organized by menswear or children's wear but also categories within those—a micro-location would be the men's swimsuit section, for example. The home-products area might include sections for kitchen appliances, laundry appliances and other micro-locations. How retail store customer navigation technology works,Retail stores can take advantage of these micro-locations by placing a low-energy beacon in each one. These beacons are generally tailor-made for indoor spaces with a discreet, low-profile design. Then, when a customer uses their smartphone in-store, they can use an app that leverages a sensor fusion algorithm to calculate their real-time device position. The app takes advantage of including Bluetooth, Altimeter, Magnetometer, Gyroscope and Accelerometer. This same technology can be used in specially designed or even robots to provide the same functionality. In-store customer navigation technology offers an alternative to signs posted at the top of aisles that are often outdated, inaccurate or group micro-locations together. How store navigation benefits customers and retailers,The most obvious use case of this technology is to help customers find the products they'd like to purchase or peruse. Customers can use the app to access dynamic, indoor turn-by-turn navigation in a manner similar to GPS for a car. This has huge potential, particularly for retail locations in high-tourism areas where customers may not be familiar with the store layout. When you consider 52% of consumers , it's clear even longtime customers can make use of the technology, particularly to find products in micro-locations they haven't visited before or are less familiar with. Personalizing service with retail proximity sensors,By deploying a retail proximity sensor in micro-locations, retailers can offer a . For example, when a consumer arrives at a particular location, the app can push a notification with hyper-targeted ads, offers or product/service information in near-real time based on the customer's exact location. Around one-third of in-store shoppers , with key uses including comparing prices, searching for offers and discounts, and finding product information. Thanks to micro-locations and retail store customer navigation, these services can be provided without the customer needing to think about it or do anything. Improving understanding of customer behavior,Customer navigation technology can also be used to help better understand consumer behavior in your store. For example, of total customer movements may indicate store layout inefficiencies that can be rectified to benefit the customer and the retailer. Enhancing employee efficiency,Employees can also use in-store navigation, particularly useful for those still in training. The technology can also be used to track staff efficiency to improve in-store productivity and protect corporate resources. Employers can also receive automatic notifications related to employee movements, such as a long-term presence or absence in a given zone. These measures can help ensure employee standards are maintained, which ultimately benefits the customer. The relationship between retail store customer navigation and trust,A recent study showed consumers are increasingly , so long as it provides value as they shop. Retailers have to be mindful, however, that they treat shopper information with care: 59% of consumers say they've over the last six months. As they take advantage of in-store customer navigation technology, retailers should ensure they clearly communicate what kind of information they're collecting and why. They also need to provide a shopping experience where the underlying network allows customers to use apps without any performance issues. Over time, retailers that strike the right balance between offering in-store customer navigation and respecting data privacy will become more sophisticated in the experiences they deliver. They can study footfall, dwell time, path taken and other information to maximize the potential of every micro-location in their stores. In doing so, they'll drive revenue and, ultimately, . Discover how technology can today. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreWhat Is an Omnichannel Customer Experience Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Author: Rose de Fremery,Consumer behavior volatility, whether due to , supply chain issues or the consequences of the pandemic, is at an according to PwC research. Yet despite this volatility, only 21% of customers find it , according to Zendesk. An omnichannel customer experience can help overcome this challenge, satisfying customers' needs for frictionless interactions while also helping businesses maintain a crucial competitive edge. Here's what business leaders need to know about omnichannel customer experience benefits and how to implement an effective omnichannel approach to customer engagement. What is omnichannel customer experience?,An omnichannel customer experience enables a in the way that best suits them—such as on social media, using a messaging app, via a voice call or in person at a brick-and-mortar store. No matter what channel the customer uses, they can expect to receive the same personalized care and satisfying service. An omnichannel approach doesn't simply incorporate all the channels a customer might use to communicate with a business. Rather, it integrates those channels with one another, shares information among them and provides customers with a uniform experience across all of them. This is crucial because while the business may consider each of its customer channels as distinct from an operational perspective, the customer does not—and they may feel friction or frustration if they have a disjointed or disconnected experience when using one channel as opposed to another. By prioritizing the customer's experience, the company could have a better shot at earning and keeping their business. Why does an omnichannel customer experience matter?,With plenty of choices available in the market, customers place a premium on doing business with companies that make their lives easier and respect their time. According to research from Siegel+Gale, 76% of people are more likely to , up 12% since 2018. If a business creates an experience that is complicated, confusing or inconsistent, then a customer may decide it is not worth their time or effort to continue buying from that company. Customers also want their interactions with brands to be as easy and enjoyable as the exchanges they have with friends, family and colleagues on a daily basis. SalesForce reports that say their experience with a company is as important as its products or services. If a company doesn't deliver this level of customer care, a customer may perceive that business as behind the innovation curve or, worse, unwilling to invest in a high-quality customer experience. From a business vantage point, these customer experience pain points are also opportunities. Siegel+Gale found that 57% of people are and estimates that companies are now leaving an estimated $402 billion on the table by failing to provide simple experiences. This figure has quadrupled from just $98 billion in 2018. Omnichannel customer experience benefits,An omnichannel customer experience benefits customers and businesses alike. It makes customers feel valued, and it also provides businesses with a path to sustained business growth. Here are some of the most compelling benefits that businesses can realize from an omnichannel approach. Customer benefits,Business benefits,Omnichannel experience technology considerations,Although an omnichannel CX should look and feel effortless to the customer, businesses must effectively orchestrate several technologies to enable it. An sits at the center of an omnichannel approach, seamlessly coordinating customer conversations across all customer channels such as mobile apps, text messaging, social media and web chat interfaces. On the back end, it also provides your agents with a comprehensive view of the customer and their previous interactions with the business. When enhanced with AI assistants, it can even suggest relevant resources or solutions that accelerate resolution and improve agent effectiveness. As customer engagement channels multiply and encompass bandwidth-intensive applications such as video and voice, it becomes all the more necessary to ensure . Modern network optimization technologies such as can be delivered regardless of the underlying network transport while giving your business a secure option for offering an omnichannel customer experience. By prioritizing essential traffic and reducing latency, SD-WAN enables the free flow of omnichannel customer communications, which is critical to a high-quality customer experience. Satisfy customers with a seamless omnichannel CX,Customers are increasingly selective about the businesses they select, and they are even willing to pay more for a high-quality customer experience. An omnichannel customer experience, when paired with the right technology and a sound,Discover how Verizon's elevate the customer experience. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreCase Studies related to "what is low-friction customer experience"
Vista Recreation Improves Customer Experience in Remote Areas Business
Vista Recreation provides guest services that depend on business internet, whether it's a remote mountain setting, a desert or a heavily forested area.
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Verizon Business, Deloitte bring 5G to retail, transforming customer experiences
Verizon’s 5G and mobile edge compute, coupled with Deloitte’s retail industry and solution engineering experience