artificial intelligence for call centers
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Virtual Call Center Software & Virtual Contact Center Solutions
Ensure your remote agents have the right tools on hand to boost productivity and engagement. Set up your agents for success with artificial intelligence (AI) and data analytics tools that enable real-time coaching and knowledge management. Get tools that let you work the way you need. Increase agent productivity with work that is meaningful and engaging using gamification tools. A global bank deployed Virtual Contact Center to improve customer experience with a unified platform that allows personalized service while enhancing employee engagement. Give your hybrid and remote agents the ability to respond anytime, from anywhere, to help ensure your customers are always taken care of. Engage customers, empower agents and build personalized experiences that help set your business apart. Enable customer interactions with an advanced, cloud-based contact center platform. Engage your customers through our next-generation cloud contact center. Build customer trust and loyalty by protecting and securing your customer data, operations and enterprise voice traffic, and employees no matter where they work. Secure your inbound call traffic to improve customer experience and ROI. Protect your contact center from inbound fraud and improve customer authentication. Our advanced call analytics technology helps restore trust in the nation's phone network. Learn how customer experience is the new frontline in cybersecurity. Explore how a virtual contact center benefits your enterprise. With the increased demand for a seamless digital customer experience, the role of the chief information officer (CIO) is also undergoing a big transformation. Migrate to a cloud contact-center solution, add self-service/artificial intelligence, or embed conversational AI tools into your existing contact center with our help. Keep your teams, customers and partners connected and engaged wherever work takes them. Use strong security protocols and identification practices to help protect your organization, employees, customers and data wherever work takes them. Call sales,Chat with us,Have us contact you,Already have an account?
Learn moreUniversity Call Centers Are Becoming Contact Centers to Improve Education Business
University call centers are becoming contact centers to improve learning experiences,Author: Heidi Vella,University call centers are important information hubs for both students and parents. Call center workers provide highly specialized guidance, learning materials and resources to thousands of individuals across the institution every day. What's more, they are often the first point of contact for prospective students and, therefore, need to be easily accessible, efficient and welcoming. If not, the university risks losing applicants. Amid the disruption of the pandemic, university call centers became especially important as epicenters of information for students when learning halted and shifted online. As education remains forever changed by this time in history, the job of a university call center has become more demanding and complex. New solutions are needed. This is why many university call centers are now transitioning into contact centers. Contact centers harness technology to better handle and process the large volume and diverse range of queries a university deals with on a regular basis while also improving the student experience by offering an omnichannel approach to information sharing. Meeting students expectations,Today's students are tech natives. They expect to find answers quickly and through a variety of online mediums. University call centers are designed for this and allow students to access information not only by phone but also in other ways that are most convenient for them: video, email, social media, chat boxes or artificial intelligence (AI) powered chat bots. But this is changing. More university call centers are transitioning to contact centers to meet their growing needs. This upgrade allows universities to use a host of tools to better manage their current and prospective students' needs and queries as they come flooding in at the beginning of a semester. Tools for contact centers,One of the key contact center technologies is artificial intelligence. AI can tap into from university call centers to derive insights on how to make contact centers more efficient and effective. This includes speech analytics to identify pain points and queries that could be more quickly managed by other technologies, such as automation or chat bots. Eventually, this data can be centralized into a unified platform that integrates and analyzes information from multiple sources in a single location to manage a university's changing needs. AI can also help to create an effective queue management system by automating mundane processes and directing or rerouting callers to where their query can be answered the quickest. Additionally, simple solutions, such as call back functions, can mitigate the need for callers to wait on hold for a long time, automatically calling them back instead. Where appropriate—such as for queries that aren't time-critical—students can be directed to get in touch via SMS, email or web chat and receive fast automated replies. For example, a chatbot can provide a correct contact number for health services or direct students to the correct online information, forms or resources, or even schedule appointments. Once on file, they can be contacted automatically with updates via these channels. Along with these technologies, universities should look to train staff to use all the tools at their fingertips efficiently—especially since they may be fairly new to them. This can also help them become more aware of how data can inform their everyday work. Technology, data and highly skilled operatives can make for a powerful customer service experience. Excellent customer service and effective information sharing provides a competitive advantage in terms of winning over prospective students and improving current students' education outcomes. It enables students to spend less time stressing about administrative matters—financial tasks, logistics, etc.—and more time studying. Similarly, passing on educational resources quickly and efficiently will enhance their studying experience, so they can thrive in the university environment. Discover how the Verizon can help your university create tailored student experiences. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. 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Learn moreArtificial Intelligence (AI) in Education: The Role of AI in Schools
Author: A.J. O'Connell,Date published: September 24, 2025,Artificial intelligence has been a crucial part of our daily lives for years. AI chooses the ads we see online, filters our emails and acts as our personal assistant. AI helps to make our lives efficient by taking on time-consuming tasks we might not want to do ourselves. It is understandable that educators, parents and others may be unsure about the role of artificial intelligence in education. They all want what is best for students. However, just as we already benefit from AI in our broader society, today's students can also benefit from AI in education. AI can both help stimulate learning and improve engagement, while also taking on some of the time-consuming tasks of teaching. This helps teachers to focus on their most important task—the learning and development of every child. AI allows software to learn and make decisions often more quickly and accurately than humans. This understandably may make those who are new to AI in education nervous. A about AI is that people will be automated out of their jobs. While AI can take on many tasks that humans previously handled, it's not intended to replace people in the workplace. Likewise, AI is unlikely to replace teachers. So, what exactly is the role of artificial intelligence in education?,AI plays a role in many classrooms already, and Market Research Engine estimates that the , representing a CAGR of 45% over the five-year forecast period starting in 2022. Many of the ways that classrooms use AI—like Google and YouTube—is to find and recommend content. AI can also help students get excited about learning and engaged by providing enhanced classroom experiences in the form of instructional games, activities, and quiz platforms. Take the example of a music teacher in Pennsylvania who used an : Students were able to play with tempo, key, mood and genre to create their own compositions in class. typically use AI to create virtual words or augment a person's experience in reality. Both can be used in the classroom to enhance learning. For example, AR allows students to interact with a topic they're learning about, like a 3D model of a human body, a or the water cycle. Virtual reality can allow students to participate in virtual field trips to places that might be impractical (a city in another country) or impossible () to visit. Virtual reality can also help create accessible environments . For better or worse, testing has become a huge part of education. AI in education can help ease the burden of grading by scoring students as they take tests. Automatic grading and quiz applications already see ; instructors use them in both online higher education courses and workplace training modules. Online scoring does not remove the teacher from the equation. Instead, the scores are delivered to the teacher via a dashboard where they can review student performance. Teachers have always adapted learning to the needs of the learners, but . The AI used in adaptive courseware can use a student's performance on a quiz or activity to offer them more practice when they need it in a certain subject, creating a learning path tailored to their needs. Teachers are notoriously overworked. A recent study by EdWeek found —a little less than half of which is spent actually teaching students. Instructors spend the bulk of their time on administrative tasks, grading and other tasks. AI, which often helps businesses , can be used to take some of the workload from teachers' plates. For example, automation can help teachers with record keeping, worksheet creation and some forms of grading. AI can minimize the time teachers spend with repetitive and time-consuming tasks through automation, freeing them for higher-order tasks like lesson prep, curriculum review and—of course—teaching. AI in education can be an invaluable tool, but it's just that: a tool. While some jobs are ideal for machines—repetitive tasks that engender fatigue, for example, or the ability to sift through large amounts of data to find patterns—other jobs are ideal for human beings. Those human tasks require creativity, empathy and higher-level problem-solving. These skills are part of an educator's job and aren't practical for automation. The role of artificial intelligence in education is to help educators. AI can help teachers by augmenting the classroom experience and taking on some of the repetitive workload, so educators can focus on what matters: their students. Learn more about using the right technology. 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