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Bring Your Phone Number to Verizon FAQs
Find out how to bring your number when you switch your business to Verizon. Learn what you need to do, how long it will take, and what to expect during the process. You can bring your device when you bring your number, or for a new Verizon phone. When you activate a new line with Verizon you'll have the option to transfer your current mobile or landline number from another carrier. You can also visit our page online, or to transfer your number to Verizon. Most phone numbers are eligible to be brought to Verizon:*,*Local Number Portability, a government mandate, requires mobile and landline service providers to let customers keep their eligible phone numbers when switching carriers. How long it takes to bring your number to Verizon depends on your carrier and on when you activate your device on the Verizon network. We text you a link to track the status of your number transfer. Typical timelines are:,Note: These are average time frames. With certain circumstances, it could take more or less time. You can replace your existing Verizon mobile number with a phone number from another carrier. Visit the page in My Business. Before you bring your number to Verizon:,To start the process of bringing your number, we need to know:,A Number Transfer PIN is created by your previous carrier (e.g. T-Mobile, AT&T, etc.). You can create one in your previous carrier's app or by contacting their customer service. This number isn't provided by Verizon when you're transferring your number in. You can locate your account number from your previous carrier on your billing statement, which can likely be found on their mobile app, or their website. The account PIN that you created with your previous carrier will be 4-6 digits. This is different from the Number Transfer PIN. When you're bringing your number to Verizon from another carrier, don't cancel your existing service. Once your number transfer is complete, the line on your old carrier's account will disconnect automatically. We don't charge a fee for a number transfer. Depending on your old carrier's terms, you may be responsible for an Early Termination Fee (ETF) or other accrued charges. These might include any remaining device payments, if you have them. Here's what happens when you bring your number to a new line at Verizon:,Here's what happens when you bring a number to replace a Verizon number:,When you bring a number to us from a Verizon Wireless Reseller (e.g. Spectrum Mobile, Xfinity Mobile) here's what happens:,Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
Learn moreVirtual Contact Center (VCC): Virtual Call Center Software
Orchestrate customer journeys, empower agents and provide exceptional cloud contact center experiences. Verizon Virtual Contact Center (VCC) tools are embedded with purpose-built AI to create seamless human-assisted, digital-first customer interactions. VCC Expert and Guide solutions proactively help customers find the right information at the first point of interaction – web, search engine, chat, social media, etc. – to give them a smart beginning to their journey, right at the digital doorstep. Orchestration solutions connect and route customers across their entire journey in a way that's frictionless, consistent and smart, combining digital channels, self-service and voice as one. VCC provides over 30+ digital channels for organizations to offer their customers. AI-powered smart self-service chatbots and virtual assistants enable your customers to resolve their own issues around the clock. Meet your customers wherever their journey begins, monitoring sentiment and empowering them to solve challenges on their own as a first option. Integrate all digital and voice channels to provide a frictionless journey for your customers and resolve concerns on the first attempt. Leverage analytics to make omnichannel interaction data relevant, easy to consume and actionable, improving decision-making at all levels. Improve agent productivity with workforce engagement tools such as agent assistance, personalized quality management, coaching and gamification. Leverage flexibility and scalability to deploy agents virtually anytime, anywhere, as business demands change. Our pricing model charges for services when agents are signed in. When integrated into our network, VCC provides a single-rate voice transport cost per minute with no access charges. Agents receive critical information so they can be prepared for interactions while creating personalized and unique interactions that delight customers and resolve their issues quickly. AI-powered tools help customers fully and conversationally resolve customer needs across multiple industries with broad applicability to a wide range of use cases without human agents. With holistic customer experience (CX) data, VCC AI routing tools are able to quickly analyze data collected and predict the right agent to assist with the problem. VCC is designed to anticipate a user's needs and provide immediate resolution with targeted, timely and relevant information. With Verizon IDA and PIP connectivity, customers have the advantage of network on demand, global reach and flexible connectivity models. Agents and supervisors employ a suite of workforce optimization, analytics, voice-of-the-customer and automation tools to help them understand, analyze and improve journeys. A valued CX partner,agents on VCC,professional services agents across the globe,countries with VCC service,Our software solution enables your customers to contact you when and how they want—by phone, email, chat or text. IP Contact Center is a Voice over IP (VoIP)-based voice calling solution for contact centers, including multiple originating calling options and number types as well as terminating options that include IPIVR. Secure your inbound call traffic to improve customer experience and ROI. Protect your contact center from inbound fraud and improve customer authentication. Optimize retention with cloud-based queue management. Cloud contact centers use software solutions to manage operations virtually so customers and agents can interact across multiple channels, no matter where they are. AI is fast, efficient and time-saving, enhancing how contact center agents collect key information by using conversational self-service, anticipating customer needs and facilitating agent-assisted channels to resolve issues faster. A chatbot offers customers self-guided help over text to determine whether issues can be resolved before escalating interactions to live agents. Digital CX refers to the overall perception customers have of a brand's digital presence, from website to social media, and how seamlessly they can interact with all of those channels. Automatic call distribution (ACD) software automatically sends customer messages—calls, texts, emails, etc.—to the agent best suited for the interaction based on analysis of their skill sets. Workforce management (WFM) is a subset of our VCC workforce optimization (WFO) solution. WFM focuses on operational management factors such as staff and costs (hours tracking and absence management). VCC also uses tools to help train contact center agents to improve productivity and customer satisfaction, helping to lead to greater CX and employee engagement. Verizon Virtual Contact Center or VCC is a cloud contact center that supports multiple digital channel interactions (such as social media and chatbots) versus a traditional call center that only supports voice calls. VCC is a scalable and flexible solution to meet your unique business needs. VCC provides the ability to capture voice and screens. The solution can be configured to record voice and screen recordings for incoming, outgoing and agent-to-agent calls. VCC also offers masking tools to prevent recording of passwords and protected information. VCC Analytics and QM Analytics work off of recorded interactions. Speech analytics for voice calls can take several hours for the recording to go through the transcription phase (chats and emails are available immediately). Recorded interactions (voice calls, chat and email) in the VCC QM Analytics solution are available for playback near real time. VCC Preview and progressive dialer both help improve connection rates when used with a dialing plan. Manual Agent Dialing is available as a core function of VCC. For automated outbound dialing, the Personal Connection Dialer supports multiple dialing modes, which you configure through parameters on a per-skill basis. Verizon Virtual Contact Center provides forecasting, scheduling and machine learning tools to improve workforce productivity, shift bidding, agent evaluation and much more. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
Learn moreOne Talk Virtual Extensions Wireless Business
Keep all your business locations connected,One Talk from Verizon Organizations with multi-site locations may experience difficulty in keeping all its locations connected. One Talk from Verizon can help solve this issue. In this example use case, a furniture distributor turned to One Talk and its virtual extensions feature to connect its various satellite locations with corporate headquarters. These extensions gave the distributor a quick and easy way to connect its employees, remote locations and even vendors. The distributor could use a 10-digit code that worked like that employee or vendor's direct line, helping everyone to stay in touch. Use case Read how One Talk helps a furniture distributor improve sales by staying connected to remote locations in a cost-effective way. Challenges,Keeping remote locations, workforces and partners connected can be a challenge, especially if you're using an older phone system. A large office-furniture distributor has its headquarters in Chicago, with satellite showrooms located across the country. Many of the distributor's showrooms were located in areas not serviced by its legacy PBX system. It wanted a convenient, cost-effective way to connect these locations to headquarters. Solutions,The distributor decided to add One Talk℠ from Verizon, with service on the Verizon 4G LTE network, to its business operations. The enhanced enterprise features available in One Talk, such as the ability to create virtual on-net extensions, gave the distributor a quick and easy way to connect employees and vendor partners remotely. It could use virtual onnet extensions to create a custom short code for any 10-digit phone number inside or outside the company. These codes worked with the distributor's legacy PBX system, which made phones in the main office reachable from any of the distributor's remote locations. Results,With One Talk in place, the distributor created virtual on-net extension short codes for its headquarters and remote locations, including key vendor partners. Each of the remote showrooms could now call personnel located at the headquarters by directly dialing their PBX extension, which helped them connect faster. And because vendor partners also had extensions, the distributor could have its questions about production and delivery times answered more quickly. The addition of One Talk helped the distributor stay connected, which helped it become more efficient and sell more furniture. Learn moreyour Verizon Wireless business specialist to learn more about how One Talk can help you connect your teams and remote locations. For more information about One Talk, or visit a Verizon Wireless near you. Network details & coverage maps at vzw.com. © 2018 Verizon. UC1740918,The above content is provided for information purposes only. All information included herein is subject to change without notice. Verizon is not responsible for any direct or indirect damages, arising from or related to use or reliance of the above content. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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