How do Business Communications Design Services work?

Our design services help ensure that your unified communications solution meets your needs, whatever they may be. The team starts by defining your desired business outcomes and works with you to create a culture of collaboration, which is essential to reaching your organizational objectives. Our consultants also verify that the solution is aligned with defined business outcomes through the use of multiple monitoring and analysis tools. Lastly, our Adoption Program helps your workers gain comfort with and use the tools that have been deployed to help you get the most out of your collaboration investment.

How do Connected Smart Cities and Communities Solutions work?

Connected Smart Cities and Communities solutions harness and analyze data using a tightly woven portfolio of wireless networking technologies. Sensors and devices work at the edge to collect data. Whether they are analyzing traffic patterns, monitoring utilities and resources or beyond, smart city solutions unite small bits of information to provide full visibility. Verizon smart city solutions help you make sense of the data, processing and analyzing it in near real time, and then giving you ways to disseminate those findings to the public. Read more about each of our Connected Smart Cities and Communities solutions below.

How does Business Communications Adoption Services work?

We work with you to identify your specific business objectives. We then create a plan tailored to your organization to help enable the successful adoption of your unified communications tools through training and other resources, helping to promote user acceptance. This allows you to get the most out of these tools to help achieve your stated goals.

How does Verizon Care work?

Verizon Care allows you to pick the level of service your network needs. A team of qualified support engineers work with you to troubleshoot any equipment issues, request advanced parts for replacement, and coordinate on-site repair support when needed.

How does Web Acceleration work?

Web Acceleration leverages a global network of more than 165 Points-of-Presence (PoP) to keep your web content closer to where your users work, play and browse. That combines with its open peering policies to help reduce latency and maximize web speed, so your customers feel like your server infrastructure is close by. In addition, its intelligent load balancing and compression further help speed up secure content delivery to even the most remote geographic locations. That can help you scale your web services quickly and securely to new markets.

How does Unified Customer Experience work?

The contact center agents log into their desktop which is on the dedicated hosted secure cloud to immediately take charge of the daily customer care. Customers are routed to the right agent with the skills necessary to satisfy even the most challenging customers, delivering fast call resolution. Agents can be located virtually anywhere and have the full capability of all the Unified CX features. Supervisors' work days are made easier with visual dash boards, tools for scheduling and skilling agents and intuitive reports that help improve agent performance. Overall, Verizon brings the full capability of the Unified CX contact center right to the desktop, where supervisors easily review teams to better manage call center performance.

What equipment do I need with Business Digital Voice?

Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high quality calls. Verizon offers a variety of IP phones starting at $85.00 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP Phones, you can purchase an Analog Terminal Adapter (ATA) starting at $85.00 to use with two telephones. You plug your traditional analog phone(s) into the adapter and it will run over IP. Please note: you cannot plug IP Phones into an ATA. PBX and Key Systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see "Can I use my fax, alarm, or credit card lines on Business Digital Voice" for more information.

Technology doesn’t really like me. Is it easy to use?

We work hard to make our software nice to look at, user friendly and focused on helping you get stuff done. When you join us we guide you every step of the way with our new user onboarding program and access to lots of training guides if you need them. We also have local support teams who can assist you, either over the phone or via email. Yes, it's powerful software with lots of features but it's also designed to be quick and easy to use for anyone who just likes to 'get in and drive.'

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The Best Remote Work Tools to Enable Small Business Communication Business

The best remote work tools to enable small business communication,Author: Gary Hilson,The adoption of remote work arrangements by small and midsize businesses (SMBs) shows no signs of stopping. According to the Verizon SMB Outlook and Technology Adoption Study, from on-site to remote working in the last year. To help facilitate this change, the study found that 77% of SMBs have invested in remote work tools and other technologies that support connectivity. Even though they have struggled to fill open positions due to labor shortages, remote work remains popular with SMBs, particularly those that have invested in and embraced remote work tools. According to the SMB Outlook, the top reasons remote work remains popular with SMBs are:,Remote work also , with improved work-life balance, flexible schedules and the ability to work from anywhere among the key benefits cited. However, some have found it more difficult to communicate and collaborate than before. As the noted, SMBs still face important challenges, including supply chain disruptions, declining sales and increased costs. This bottom-line pressure further raises the stakes regarding investing strategically in communication tools for remote workers. Choosing collaboration tools for business,Communication is the foundation of collaboration, whether on-site or remote, which means it's critical that employees have access to tools that allow them to seamlessly communicate and collaborate wherever they are working. Investing in a platform (UC) is a great place to start since it can support voice calls, SMS messaging, email, instant messaging and videoconferencing. Staff can collaborate seamlessly with fully featured messaging, file sharing and task management. simplified IT management, security protections and the ability to integrate leading business applications, including Salesforce, Google Workspace and Microsoft Office. Robust calendaring is also an important communication tool for remote workers as it provides transparency about who's available and when, making it easier to schedule online meetings and collaboration sessions. Effective online collaboration is essential as SMBs embrace hybrid work where some employees are in-person and others are off-site. Combined with messaging, calendaring is one of the most important remote work tools because it can be difficult to keep everyone in the loop when your business is spread out across different locations. According to a recent survey, companies that deployed a cloud UC platform experienced an average of . Other benefits cited included:,Selecting communication tools for remote workers,SMBs with distributed staff who have customer-facing roles should think about employing a . This type of system assigns one number that can simultaneously ring multiple compatible devices such as cell phones, desk phones and even PCs. This translates to fewer missed calls and more opportunities for your business to connect to your customers. This phone system provides multiple benefits to both the business and to employees including:,Implementing security policies when using remote work tools,The Verizon 2021 Mobile Security Index highlights the negative for both SMBs and large organizations. Additional research supports this in that that remote workers are exposed to greater security risks than traditional office workers. One of the main reasons for this is the use of personal devices as communication tools by remote workers. Research suggests , known as bring your own device (BYOD). Having in place are important to protect your network and your bottom line—almost one-third of organizations that had a mobile device-related breach described the measures needed to resolve it as .,Managing your remote work tools,One of the simplest ways to deploy and manage communication tools for remote workers is to use a managed service. UCaaS (Unified Communications as a Service) replicates the availability, reliability, resilience and security found in enterprise-class platforms to make collaboration more efficient for on-site and mobile teams regardless of the organization's size. UCaaS enables SMB's to improve operational efficiency and customer experience by seamlessly integrating apps like voicemail, instant messaging, presence and mobility capabilities so employees can communicate and collaborate whether they are in the office, at home or on the go. For SMBs, making the right decisions about remote work tools is critical, particularly given current challenges including . A small business is 42% due to technology frustrations around remote working. Partnering with a trusted provider can help you make the right investments at the right time. The IDC MarketScape positioned Verizon as a Leader in the .,Learn more about how Verizon can help with secure, scalable unified communications. IDC, IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment, Doc #US47452421, February, 2021. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Small But Mighty Remote Work Security Risks

Mobile Security Index 2021 Report,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our . Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. Indicates a required field. The content access link will be emailed to you. You will soon receive an email with a link to confirm your access. When you click to confirm from your email, your document will be available for download. If you do not receive an email within 2 hours, please check your spam folder. You may now close this message and continue to your article. Many employees now have access to much of the same valuable corporate data—customer lists, banking details, employees' personal data, billing information and much more—via their mobile devices as Commuters who sat in the office. This means that the compromise of a mobile device can now pose just as great a risk to your customer data, intellectual property and core systems. The top compromised asset varieties for the 2020 DBIR time frame in cyber-espionage breaches were desktop or laptop (88%), mobile phone (14%), and web application (10%). The majority (71%) of respondents said that mobile devices are "critical to their business," which we defined as an answer of 8 or higher on our 10-point scale. And over a third (34%) scored the importance of mobile devices at the maximum 10. Three-fifths (60%) of respondents said that mobile devices are their company's biggest IT security threat. Of those who didn't agree with that statement, the vast majority (85%) said that mobile devices are at least as vulnerable as other IT systems. And close to a third (31%) of all respondents agreed that mobile device threats were growing faster than other threats. Forty-four percent rated the risk as significant or high. A further 42% rated it moderate. That picture varies by industry, with sectors like professional services and financial services expressing much greater concern. Learn more about mobile device security threats in your industry in our set of industry-specific companion reports:,If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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Splunk AR and Verizon 5G UWB Transforms Field Work Business

We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Splunk is an augmented reality (AR) application where users can access data of real world objects and see mobile dashboards even outdoors and on-the-go with better security than Wi-Fi. Splunk transforms traditional ways of working by allowing colleagues to collaborate from far-flung locations, correlate events and outages to specific assets to better service events, and enable actionable intelligence in near real time - all powered by Verizon 5G UWB. Splunk offers businesses a pathway to improve time to resolution and decrease costs, automate field processes, and gain valuable insights into deployment and workforce. Run Splunk AR on iPad or iPhone powered by Verizon 5G UW in select cities to visualize real-time data and share high definition video with remote colleagues. Utilize high definition live streaming to enable remote collaboration and real-time troubleshooting between on-site field workers and remote experts. Reduce costs and improve time to resolution by allowing workforce to quickly access and visualize live data on field assets. Automate workflows by overlaying step-by-step processes mapped onto real-world environments. Manage field processes by leveraging contextual guides and integrating them with existing business applications. Set up, manage, and gain insights into your asset deployments at scale. In Remote Collaboration Upload tests, there is a more pronounced difference:,Difference in speed for 0.005MB uploads. Difference in speed for 2MB uploads. Difference in speed for 5MB uploads. In manufacturing, the need to quickly and correctly fix an asset means the difference between an underperforming or well performing manufacturing line. An expert is often required in these times of need, but they may be miles away from the site. Splunk solves this problem by creating a highly collaborative remote experience that allows the expert to be "onsite" and "walk through" without physically being there. The onsite worker has the ability to scan where the problem is through the Splunk AR app. The expert can then analyze, diagnose and solve the issue – all from miles away. It is challenging to maintain assets at a global scale, especially when they are scattered across the world. With Splunk AR, troubleshooting becomes virtually seamless as Spunk's collaboration tools enable support staff to triage and debug the issue, while also guiding asset managers to solve the issue firsthand. The result: Splunk AR saves businesses money and resources to tackle more serious issues. From powerful cameras and motion sensors to integrated software — right out of the box. Powerful processors and machine learning create realistic and interactive scenes. Immersive displays provide AR experiences in brilliant detail. Advanced cameras enable field service workers to see their environment in new ways. Motion sensors detect movement and position with great accuracy and speed. Apple's integrated software development kit (ARKit) supports AR and provides a powerful set of tools to develop the best AR experiences. Verizon 5G Ultra-Wideband is the fastest 5G in the world, with ultra-low lag and massive capacity. Managing over 500,000 security networks and hosting devices gives us valuable insights into the digital landscape. We obsess over the details, analyzing millions of gigabytes of data every day. Verizon 5G Ultra Wideband provides high speed, low latency and massive capacity. So you can access more data faster, for better insights and efficiency.*Run Splunk AR on iPad or iPhone powered by Verizon 5G UW in select cities to visualize real-time data and share high definition video with remote colleagues. Visualize the world differently with real-time augmented reality, brought to life by 5G. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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