Communication is the foundation of collaboration, whether on-site or remote, which means it's critical that employees have access to tools that allow them to seamlessly communicate and collaborate wherever they are working. Investing in a unified communications platform (UC) is a great place to start since it can support voice calls, SMS messaging, email, instant messaging and videoconferencing. Staff can collaborate seamlessly with fully featured messaging, file sharing and task management.
Other benefits of an integrated UC platform include simplified IT management, security protections and the ability to integrate leading business applications, including Salesforce, Google Workspace and Microsoft Office.
Robust calendaring is also an important communication tool for remote workers as it provides transparency about who's available and when, making it easier to schedule online meetings and collaboration sessions. Effective online collaboration is essential as SMBs embrace hybrid work where some employees are in-person and others are off-site. Combined with messaging, calendaring is one of the most important remote work tools because it can be difficult to keep everyone in the loop when your business is spread out across different locations.
According to a recent survey, companies that deployed a cloud UC platform experienced an average of 46% return on investment within 11 months.
Other benefits cited included:
- Revenue gains
- Improved employee productivity
- Increased customer and employee satisfaction