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5 Keys to Business Continuity Planning Business
5 Keys to business continuity planning and business emergency preparedness,Author: Amy Lind,As the COVID-19 pandemic made abundantly clear, business continuity planning and business emergency preparedness are essential to help companies navigate periods of uncertainty. When the pandemic began, many organizations pivoted to remote work, but not all of them were able to make the adjustment with the speed or agility they would have liked. Now that businesses have completed their initial transitions to the new world of work, they must build resilience for the future, which means business continuity planning and business emergency preparedness can no longer be ignored or put on the back burner. Business continuity planning and business emergency preparedness can help organizations define the steps that are needed to address employees' well-being and maintain uninterrupted service to customers should another crisis arise. Here are five key ways to help your organization become resilient in the face of uncertainty. 1. Prepare to support remote work going forward,Many employees will continue working from home after the pandemic ends. Accordingly, business continuity planning and business emergency preparedness should support the requirements of a remote workforce over the long term. To accomplish this goal, you need to confirm not only that you have the right network infrastructure in place but that you can quickly scale it up when needed. As many businesses learned during the pandemic, an increase in remote work may result in a spike in network traffic, straining overall network resources. Rather than having to address this challenge during a crisis, business continuity planning and business emergency preparedness help to ensure you plan for your capacity requirements in advance. Preparations could involve upgrading network capabilities and enabling wireless connectivity with commercial-grade network connections. You may also want to consider providing employees with mobile devices and hotspots for remote connectivity, so they have multiple options for staying connected and productive while working remotely. 2. Help your remote workforce stay engaged,Your employees are used to working remotely by now. Even so, they may be experiencing subtle challenges that make it hard to work well from home. While many employees appreciate the flexibility that working from home makes possible, an isolated working environment can negatively affect employee collaboration and well-being. Business continuity planning and business emergency preparedness should also take into account the supervision of a remote workforce. Part of effectively managing remote employees involves making sure your employees feel both valued and connected to the team through regular check-ins and intentional conversations about their professional goals. Remote workers sometimes have trouble logging off when their home doubles as their office, so look for signs of burnout, as well. To support optimal employee collaboration, make sure your remote collaboration platform includes the right software and tools to truly enable a work-from-anywhere environment. All of your employees should have access to the same collaboration tools and resources, regardless of where they work. If your organization is new to collaboration software, consider offering training sessions to all of your employees, including new hires. 3. Prioritize continuity of service,Your workforce may be vital to your community as well as your business during a crisis. For example, your employees may support agencies, care for sick patients, protect the community or maintain utilities. When doing your business continuity planning, take a moment to identify these vital individuals and work with management to outfit them with the right tools, so they can be as productive as possible when the next emergency occurs. By engaging leadership and critical staff in your business continuity planning and business emergency preparedness, you can help to ensure continuity of service in the event of a crisis. You should also partner with individuals in key roles to discuss risks, understand how best to manage them and decide in advance how you will keep the operation functioning. As COVID-19 demonstrated, relying on access to specific physical locations and resources can be a liability, so consider how you might access remote or virtual support. 4. Use communications tools to stay connected with customers,Connecting with customers is always a top priority, and technology can be an important part of business continuity planning and business emergency preparedness. can help you connect customers to the right person, so calls don't go unanswered. Video calls can give your customers confidence that they can connect with you directly, and video calls are particularly effective when a personal touch is needed or a complex subject is being discussed. Unified communication solutions allow you to set up call routing priorities and forwarding so calls always go to the right employee on duty. They also let your remote workforce answer these calls from their home offices, just as they would in traditional offices. Just let your customers know you are available and tell them the best way to contact you. That way, they can still reach you no matter what happens. 5. Secure your network and your critical data,If you intend to support a remote workforce over the long term, your business continuity planning and business emergency preparedness need to account for the security of your data and network. To do that, you need to have the right tools. An experienced partner can help you assess whether you have adequate security parameters in place to protect your organization. For example, they can help you create a and a disaster recovery plan. They can also help you establish secure cloud storage for your most critical data. This way, you can balance the benefits of remote work with the security your business requires. Businesses must learn from the challenges they faced during the COVID-19 pandemic. Business continuity planning and business preparedness can help organizations build a resilient business—one that supports a fully engaged remote workforce and consistently delivers a winning customer experience—no matter what the future holds. Need assistance with business continuity planning and business emergency preparedness? Discover how Verizon can help you build a resilient business and prepare for what's next. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreBusiness Continuity Planning and Solutions
Uncertain times can bring with them unforeseen challenges. We're here with solutions that can help. Verizon's flexible Business Continuity solutions help organizations of all sizes protect, strengthen and recover their important connections. These solutions cover various aspects of continuity, including connectivity, collaboration, security and more. Together, we can build and execute a business continuity plan tailored to your unique needs, today and tomorrow. When you can rely on your network, you're ready. A key part of continuity is maintaining fast connections for your remote employees. Our reliable connectivity solutions connect, reinforce and secure remote workforces and operations during unplanned events. Interruptions don't need to shut down your business. Verizon Business Continuity solutions offer remote employees powerful, on-demand collaboration tools and technologies to help them stay connected and productive where they work. Unplanned events require you to be at your best. Verizon Business Continuity solutions enable you to provide exceptional support and care with flexible routing features that can meet your changing organizational needs,An unfortunate reality of unplanned events is the rise of potential security risks. With Verizon Business Continuity solutions, you can activate digital defenses to help secure, control and protect your organization. An increased number of remote and mobile employees means higher network volume and app usage. Together, we can work to boost your network capacity to handle more users and apps, so employees stay productive. Your inbox can be the best place for you to learn about current remote-work best practices and technologies. A report from Harvard Business Analytic Services details the planning required to convert your workforce into a work-from-anywhere powerhouse. Find out how to enable every employee no matter where he or she works. View available resources and support from Verizon to help your business stay ready in the face of uncertainty. Get the latest information and resources to learn how to grow and scale your enterprise in the face of adversity. Discover tools and insights designed to help you better serve citizens in the community and achieve your mission. View the latency of core areas of our network using data collected by,If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreContinuity and Change in Customer Loyalty Business
Today's consumers enjoy unprecedented opportunities to compare products and services. With so much information available online, switching brands is quicker and more convenient than ever. Recent studies in the US and UK indicate that, amid the uncertain economic and supply conditions arising from the Covid-19 crisis, switching has indeed been on the rise. "Although the fundamentals of customer loyalty remain unchanged, brands are having to work harder to maintain it in today's environment," says Sana Mohammed, Director of Global Loyalty Strategy at McDonald's. "They have to do a lot more speaking and a lot more engagement in order to get the same amount of loyalty as before.","Building the emotional connection and trust with customers that underpins loyalty has always required hard work," adds Steven Bushong, formerly Senior Vice President of Marketing at Walt Disney and currently an executive coach and consultant. "It's getting easier for customers to go somewhere else, however, if that trust is broken.",The companies represented in our survey appear to be putting in the hard work to strengthen loyalty. While around one-fifth of respondents report deterioration over the past two years in their key customer loyalty indicators (customer churn, retention, lifetime value, net promoter score and customer effort score), between 21% and 31% say those indicators remain unchanged since 2020. In the case of churn, retention and customer effort, between 52% and 59% even report a net improvement. Their effective use of emerging technologies goes some way towards explaining these companies' apparent success. Among those that have seen improvement in at least some customer loyalty indicators, an ability to act on insights generated by analysis of customer behavior—thereby generating consistently positive experiences—is the most frequently cited contributor. Following closely in importance are firms' increased investment in technology to improve such experiences and their ability to generate customer trust in their data practices. Conversely, technology factors can also be causes of deterioration in loyalty indicators. Among respondents reporting declines in such metrics, problems experienced in encouraging customer advocacy are cited most frequently as a reason, but another is an inability to build trust in data practices. Brands clearly need to be careful in how they use new technologies in interacting with customers, and striking the right balance is a complex challenge. Respondents emphasize how extensively their use of emerging technologies has impacted their efforts to improve customer loyalty in recent years: 63% say that recent advances in technology have "completely transformed" their approach. Executives from utilities, retailers and media companies are particularly vocal about the technology impact. say recent advances in technology have completely transformed their approach to improving customer loyalty. The impact of technology on such efforts manifests itself in different ways:,For Sana Mohammed, the biggest impact of technology on the customer experience— and, ultimately, on customer loyalty—has been brands' ability to generate insights from data and act on them. "We have a lot more data and much more powerful technology than we've ever had before," she confirms. "We also have the ability to pull insights from [that data], and use it to define the next initiative. Technology has become a major enabler of unique, personalized, seamless, frictionless and memorable customer experiences. That's huge." McKinsey, November 2, 2021; Talking Retail, November 1, 2021. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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