What are cx consulting services
Let customer experience define your brand. Customer engagement and customer experience (CX) can boost satisfaction, retention, renewals and wallet share. That's why contact centers integrate all customer touch points and innovations like speech recognition, artificial intelligence (AI), machine learning and data analytics to personalize service and create a seamless connection. To keep customer service efficient, effective and innovative, you need the flexibility of ...
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DX Advisory & Consulting Services
DX Advisory Services,Consider digital transformation as a foundation for a better customer experience. Agile, Flexible and Customer Centric. DX Advisory Services enables all customers no matter where you are on the Digital Transformation Continuum. Organizations are turning to Verizon and our DX Consultants to help plan and implement the right solutions around the globe. DX Advisory Services has the right elements to help provide a path to move your forward to your destination. DX is a suite of consulting services engagements focused on helping customers improve their constituents' experiences and transforming the customer's enterprise. The engagements utilize a business outcome approach, are individually packaged and delivered by experienced customers experience (CX) consultants based on wherever a customer may be on the Digital Maturity Continuum. DX Advisory Services delivers complete lifecycle services from initial discovery, strategy and assessments through solutions design, integration and implementation. How does DX Advisory Services work?,A customer selects from a pre-packaged suite of services, the particular DX Advisory Services offering that meets his business objectives. A Verizon DX Advisory consultant will then meet with the customer team to conduct an initial Assessment Workshop. Based on the results of the Workshop the customer selects one area to focus on. We will provide a next steps document, which may include key discussion topics and feedback, prescriptive insights, strategy, roadmap, and recommended next steps. Whether you're looking to drive better customer engagement, make your operation more efficient or transform the business landscape, Verizon can help. Features & benefits,professional services consultants across the globe,years of contact center experienceVerizon has the resources to collaborate with you in mapping out the enterprise digital transformation roadmap. We further bring in the knowledge and resources to put in place all the pieces of the digital transformation that provides a foundation that enables successful customer experience. Receive trends, research and approaches in your inbox. Get end-to-end customer premises equipment (CPE) support. Use a fully outsourced operational support model to manage contact center applications. Get trusted advice for all your contact center needs. Design for the customer, not the limits of technology. Keep your call center protected and productive. Choose your country to view contact details. Existing customers, to your business account or . If you are already a Verizon customer, we have several options to help you get the support you need. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreCustomer Experience Consulting Services
Let Verizon help you build brand-defining customer experiences with our CX consulting services and solutions. Help create better experiences, drive measurable results and mitigate security risks for your business with our contact center and customer experience (CX) professional services. With advisory, consulting, design and technical services for CX and contact centers, Verizon's expertise can help power your transformation. We provide the right mix of customer premises equipment and site services to roll out advanced communications networks and devices for a flat monthly fee—helping you avoid upfront capital expenses and allowing you to focus on strategic initiatives. Benefit from technology purchasing power and capitalize on your tech investment with the help of our OEM consulting expertise. Rely on our design, deployment and day-two services and support. Get 24/7 care, site support and maintenance options. Contact Center Managed Services (CCMS) provides proactive monitoring and management of your contact center infrastructure, helping you reduce IT staffing dedicated to center management so you can focus on managing your business. Quickly and automatically identify faults, isolate the root cause of contact center outages and address performance issues before they become critical. Keep applications up and running with provisioning, configuration management, patch management and more. These prepackaged engagements are designed to deliver measurable business results. They can be used in conjunction with Verizon's entire portfolio of products and services. Understand the performance of your current contact center environment and create a strategy and implementation roadmap. Gain better insight throughout the planning life cycle—from discovery to assessment, strategy, design and implementation. We partner with you to create and execute an effective, effortless customer journey that earns your customers' loyalty and makes them advocates for your business. We help provide a foundation of personas, customer journey maps and use cases that can enable successful customer engagement. Use journey mapping workshops and Voice of the Customer analytics to create actionable insights and opportunities to build customer loyalty. Build the case for change, evaluate your transformational activities and design an investment roadmap with our help and expertise to drive business benefits. Using an outcomes approach, our experienced digital transformation (DX) consultants deliver individually packaged engagements for your business no matter where you are on the digital maturity continuum. We offer complete life-cycle services from initial discovery, strategy and assessments through solutions design, integration and implementation. Determine existing and new technology needs to meet CX demands by implementing use cases and proofs of concept. Analyze market conditions, churn and customer interactions to gauge how they'll interact with your brand channels when new digital experiences are implemented. Already know what you're looking for? This Frost & Sullivan report helps demonstrate how to bring a competitive edge to your contact center with the advanced data, tools and systems that your employees need to best perform their roles–regardless of location. Customer experience design experts (CXDs) help you visualize your customer journey and establish customer listening, governance and measurement practices that form the foundation of a customer-centric culture, helping create long-term value for your customers and for your business. An exceptional contact center experience helps companies deliver long-term customer loyalty and thrive in a competitive marketplace. Robust CX is a series of intuitive interactions that happen across multiple digital channels. Each positive experience helps cement customer loyalty. Providing a superior customer experience is no longer optional—it's essential. Existing customers, to your business account or . If you are already a Verizon customer, we have several options to help you get the support you need. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreContact Center & Customer Experience (CX) Solutions
Let customer experience define your brand. Customer engagement and customer experience (CX) can boost satisfaction, retention, renewals and wallet share. That's why contact centers integrate all customer touch points and innovations like speech recognition, artificial intelligence (AI), machine learning and data analytics to personalize service and create a seamless connection. To keep customer service efficient, effective and innovative, you need the flexibility of the cloud. Verizon cloud contact center solutions provide quick and reliable network connections that can help you scale quickly while controlling costs. Engage customers, empower agents and build personalized experiences that help set your business apart.. Connect with your customers with empathy and deliver amazing experiences. To personalize experiences and proactively guide callers to the best channel on first contact, you need technologies that can dynamically integrate information from different sources—and a network that can support those technologies. Access all the usage-based features and tools you need to make near real-time changes quickly and efficiently. Deliver the intelligent routing and call treatment required by today's contact centers. AI and next-generation customer engagement technologies can play a key role in improving CX, fostering brand loyalty, and saving you time and effort. Use these tools to help you provide personalized, instant and consistent interactions. Take advantage of a conversational, digital self-assistant for your customers to connect with 24/7/365. Deliver up-to-date, accurate answers and guidance with an AI-driven knowledge base. Shifts in technology require contact center strategies that meet customer expectations and move at the speed of change. Verizon offers end-to-end CX consulting services to help you create better experiences, drive results and mitigate security risks. Proactively monitor and manage your contact center infrastructure. Achieve your desired business outcomes with help creating personas, customer journeys and use cases. Protect your customer information, intellectual property and reputation throughout all your voice communications. Screen and block incoming calls, so you only get the calls you want. Voice Cypher is a simple, hardware-free solution that protects your employees' wireless voice and messaging communications through a single encryption app. Already know what you're looking for?,In this report, we explore how companies are using emerging technologies to improve customer loyalty as well as the challenges faced in ensuring impact. This Frost & Sullivan report helps demonstrate how to bring a competitive edge to your contact center with the advanced data, tools and systems that your employees need to best perform their roles–regardless of location. See new research from Longitude about striking the right balance between human interaction and AI for customer experiences. By deploying virtual hold technology or a queue management system, businesses can keep customers happy—and keep their business. With customer expectations higher than ever, companies must be ready to predict customer needs and fulfill them from virtually anywhere. Research conducted by Longitude on behalf of Verizon, finds that consumer trust in brands' data-sharing practices is tenuous and that this distrust extends to new technologies. Six thousand consumers in 15 countries were surveyed about their digital interactions with brands, including how they feel about sharing their data. Manage your Verizon services, streamline processes and control critical business functions from your desktop, tablet or smartphone. Listen to our hosts from Verizon and Frost & Sullivan examine recent advances in workforce engagement solutions, consider what it takes to successfully lead a hybrid work environment and provide specific ways to improve customer experiences in the new work reality. We've been providing critical infrastructure and solutions to tie businesses to their customers for more than 25 years. Our contact center operations support more than 100 million retail consumers, giving us deep insights to deliver game-changing customer experience. Explore how consumers feel about sharing their data to get personalized experiences in return. Cloud-based solutions help this toymaker meet a 300% increase in holiday demand. Virtual Contact Center helped this company keep up with a 200% boost in business,Explore research from Verizon and Longitude on the ways transparency helps nurture customer trust. Get CX tips and trends in your inbox. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or .
Learn moreQuestions related to "what are cx consulting services"
Case Studies related to "what are cx consulting services"
Alley-Cassetty Builds a Better CX for Wholesale Building Materials Business
See how Verizon elevated Alley-Cassetty's customer experience and increased productivity through supply chain solutions, communication technology, and more.
CES Technologies: Temporary Internet Services For Events Business
Learn how Verizon and CES Technologies improve network connectivity at large events such as concerts, sporting events, fashion shows, corporate conferences and more.
Mobile Health Services Partners with Verizon to Provide Care Business
Learn how Verizon enabled Mobile Health services to expand its services and innovate the occupational health space by expanding its services across the country.
Press related to "what are cx consulting services"
Verizon Business and CareAR leverage 5G to transform service delivery and CX
Verizon Business and CareAR, a Xerox Company, announced a strategic partnership to transform the service and customer experience CareAR delivers.
Verizon Business offers managed Kubernetes service for edge and multi-cloud deployment
Enterprises can now manage containerized applications across hundreds or thousands of sites through the VNS Application Edge platform.
Verizon Business furthers global managed services portfolio expansion with VMware
Verizon Business is announcing the addition of VMware to the global managed Software-Defined Wide Area Network (SD WAN) service portfolio contained within Verizon’s Managed WAN Service.
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