Contact Center & CX Solutions

Offer customers a variety of ways to connect to help improve their experience and  grow your business.

  • Digital Signage

    Get customers’ attention with digital signage. Our cloud-based Digital Signage solution lets you push out timely and relevant messaging over our 4G LTE network.

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Resources

  • Paper

     

    Learn how you can deliver targeted messages to your customers and your workforce. 

    Read the fact sheet
  • Search

     

    Create interactive experiences that attract customers and build brand loyalty. 

    Discover how
  • Virtual Contact Center

    Managing phone lines in-house can be costly, especially for a smaller business with limited resources. Our Virtual Contact Center (VCC) can help you make sure virtually every call gets answered.

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Benefits

  • Right arrow

     

    Quickly route customers who contact you to the right place.

  • Dollar sign and down arrow

     

    Control costs with a streamlined VCC solution.

  • Localworks

    Customers search online and on mobile devices every day for the right products and services. Make it easier for them to find your business in local search engines with Localworks.

    Discover how

Benefits

  • Audience Targeted Search

     

    Ensure your business shows up in local search results. Promote your business with powerful but simple digital marketing tools.

  • Airhorn

     

    Promote your business with a consistent online presence across more than 70 local directories.

  • G Suite by Google Cloud

    Work can happen virtually anywhere if your employees have the right tools. G Suite® offers you a collection of powerful business solutions running on the Verizon network so employees can work almost anywhere.

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Benefits

  • Paper

     

    Help your remote employees be as productive as when they’re in the office.

    Read the brief
  • Microsoft 365 for Business

    Connected teams drive more productivity. With Microsoft 365, you get a single and secure platform for calling, video conferencing and more, for effortless communication.

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Benefits

  • Tablet and mobile phone

     

    Work anytime, virtually anywhere, on almost any device.

  • Customer Satisfaction

     

    Simplify team collaboration and maintain productivity.

  • GoCanvas

    Paperwork—work orders, invoices, estimates—is easy to lose track of, especially when you’re working in the field. GoCanvas® lets you digitize paperwork with customizable mobile forms.

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Benefits

  • Checklist

     

    Replace inefficient paper documents with electronic versions to streamline work.

  • Check mark

     

    Easily capture images and signatures, virtually anywhere, anytime.

  • doForms

    Mobile employees need to access important data when they’re not in the office. The doForms® platform gives your workforce the tools it needs to securely capture, share and manage data.

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Benefits

  • Graph

     

    Automate workflows with calculations, barcode reading and job dispatching.

  • Mobile phone

     

    Send emails, take payments and capture customer signatures on mobile devices.

  • Contact Center Managed Services

    Outages affecting your contact center have an immediate impact if not resolved quickly. Verizon’s Contact Center Managed Services (CCMS) is designed to monitor and manage contact center incidents.

    Learn how

Benefits

  • Headset

     

    Rely on expert contact center help to manage incidents 24/7.

  • Thumbs up

     

    Stay ahead of incidents that could potentially cause a service outage.

  • Smart vending

    Customers like the instant gratification of walking away with a product—no waiting or fees. Our automated retail solutions deliver self-service machines with on-demand access to popular products.

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Benefits

  • Dollar sign

     

    Expand retail presence while reducing overhead expenses.

  • Activity graph

     

    Gain data insight into customer preferences.

  • Product finder

  • Already know what you're looking for?

    Find it here
  • Yahoo Localworks

    Amp up your online presence with Yahoo Localworks.

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Related offerings

  • Internet and TV Services

    Get fast, secure internet, data and TV business programming across your network.

     
  • Voice and collaboration

    Connect your employees and stay in touch with customers using voice and video tools that help keep you and your team productive whether you’re at your desk or on the go.

     
  • Security and Protection

    From security solutions to forensics, discover the many aspects of security that Verizon can provide your business.

     

Marketing use cases

See how other organizations are driving improved customer experiences with Verizon marketing solutions.

  • Be there for your customers.

    Virtual Contact Center helps healthcare companies keep up with a 200% increase in business.

    Read about it

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