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Contact Center & CX solutions

Let customer experience define your brand.

  • Improve your ability to give customers what they need.

  • Customer engagement and customer experience (CX) can boost satisfaction, retention, renewals and wallet share. That’s why contact centers integrate all customer touch points and innovations like speech recognition, artificial intelligence (AI), machine learning and data analytics to personalize service and create a seamless connection.

     

  • Cloud contact center

  • To keep customer service efficient, effective and innovative, you need the flexibility of the cloud. Verizon cloud contact center solutions provide quick and reliable network connections that can help you scale quickly while controlling costs.

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  • Virtual Contact Center

    Give your contact center flexibility, reliability and scalability with a cloud-based contact center.

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  • Unified Customer Experience

    Get tools and solutions to help you make customers happier and agents more productive.

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  • Contact center network

  • To personalize experiences and proactively guide callers to the best channel on first contact, you need technologies that can dynamically integrate information from different sources—and a network that can support those technologies.

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  • IP Contact Center

    Access all the usage-based features and tools you need to make near real-time changes quickly and efficiently. 

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  • Network Based IVR

    Deliver the intelligent routing and call treatment required by today’s contact centers.

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  • Customer engagement

  • AI and next-generation customer engagement technologies can play a key role in improving CX, fostering brand loyalty, and saving you time and effort. Use these tools to help you provide personalized, instant and consistent interactions.

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  • Virtual Agent

    Take advantage of a conversational, digital self-assistant for your customers to connect with 24/7/365.

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  • Knowledge Assist

    Deliver up-to-date, accurate answers and guidance with an AI-driven knowledge base.

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  • Customer experience consulting

  • Shifts in technology require contact center strategies that meet customer expectations and move at the speed of change. Verizon offers end-to-end CX consulting services to help you create better experiences, drive results and mitigate security risks.

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  • Contact Center Managed Services

    Proactively monitor and manage your contact center infrastructure.

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  • CX Design Services

    Achieve your desired business outcomes with help creating personas, customer journeys and use cases.

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  • Voice security

  • Protect your customer information, intellectual property and reputation throughout all your voice communications.

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  • Call Filter

    Screen and block incoming calls, so you only get the calls you want.

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  • Voice Cypher

    Voice Cypher is a simple, hardware-free solution that protects your employees’ wireless voice and messaging communications through a single encryption app.

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  • Verizon Enterprise Center

  • Manage your Verizon services, streamline processes and control critical business functions from your desktop, tablet or smartphone.

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Explore the latest in contact center possibilities.

  • How Verizon’s CX solutions can change the customer experience game

    With customer expectations higher than ever, companies must be ready to predict customer needs and fulfill them from virtually anywhere. 

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  • Keeping an eye on 5 CX KPIs

    Tracking certain key performance indicators (KPIs) can help you determine if your AI-powered CX technologies are paying off.

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  • A winning formula for superior CX

    Providing a superior CX is no longer optional—it’s essential.

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And discover ways a trusted partner can help your business deliver a CX that counts.


We’ve been providing critical infrastructure and solutions to tie businesses to their customers for more than 25 years. Our contact center operations support more than 100 million retail consumers, giving us deep insights to deliver game-changing customer experience.

  • Verizon Digital CX

    Digital CX leverages AI and machine learning to create personalized, consistent and contextual experiences.

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  • Toymaker unifies its communications to scale service.

    Cloud-based solutions help this toymaker meet a 300% increase in holiday demand.

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  • Healthcare payer streamlines client communication.

    Virtual Contact Center helped this company keep up with a 200% boost in business. 

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