How does Network Based IVR work?

Inbound calls are routed using a combination of callers' menu choices, originating automatic number identification (ANI), time of day, database look-ups, caller-entered digits, and/or destination labels provided by customer systems. Network Based IVR is scalable, adapting to applications from simple menu routing to complex systems that require more advanced features. We can combine services and features to make sophisticated and unique business solutions.

What is Network Based IVR?

A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call.

How does Real Time Response System work?

As a Verizon hosted and managed solution, Real Time Response System gives you easy access to tools you need to respond to incidents--not only when there's a crisis, but also during daily operations. The decision-support solution integrates information from multiple independent systems into one view to help you with threat management, manage events and deliver an effective response.

What is Real Time Response System?

Real Time Response System is built to a Criminal Justice Information (CJI) supported solution that integrates large amounts of data from multiple sources, such as computer-aided dispatch, video sensors, record management systems, and third-party databases. It compiles data and provides city agencies with a consolidated, accurate and real-time view of the city.

What equipment do I need with Business Digital Voice?

Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high quality calls. Verizon offers a variety of IP phones starting at $85.00 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP Phones, you can purchase an Analog Terminal Adapter (ATA) starting at $85.00 to use with two telephones. You plug your traditional analog phone(s) into the adapter and it will run over IP. Please note: you cannot plug IP Phones into an ATA. PBX and Key Systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see "Can I use my fax, alarm, or credit card lines on Business Digital Voice" for more information.

What is an asset tracking system?

Similar to vehicle tracking, an asset tracking system is designed to help you streamline managing and monitoring your powered and non-powered equipment with near real-time asset data. You can easily locate your physical assets, like trailers, heavy equipment and more, on a live map alongside your vehicles.

What is included with Business Digital Voice?

Business Digital Voice is the premier VoIP phone system that provides big business tools for small businesses, with over 45 features to help make your business more efficient, productive and mobile. We also include mobile and desktop apps so you can manage your calls and business when you are away from your desk. Multiple call forwarding options are available so you don't miss a call.

Will my phone number change when I switch to Verizon?

When you switch phone companies, you will have the option of keeping your current standard phone number.

How does Network Based IVR work?

Inbound calls are routed using a combination of callers' menu choices, originating automatic number identification (ANI), time of day, database look-ups, caller-entered digits, and/or destination labels provided by customer systems. Network Based IVR is scalable, adapting to applications from simple menu routing to complex systems that require more advanced features. We can combine services and features to make sophisticated and unique business solutions.

What is Network Based IVR?

A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call.

How does Real Time Response System work?

As a Verizon hosted and managed solution, Real Time Response System gives you easy access to tools you need to respond to incidents--not only when there's a crisis, but also during daily operations. The decision-support solution integrates information from multiple independent systems into one view to help you with threat management, manage events and deliver an effective response.

What is Real Time Response System?

Real Time Response System is built to a Criminal Justice Information (CJI) supported solution that integrates large amounts of data from multiple sources, such as computer-aided dispatch, video sensors, record management systems, and third-party databases. It compiles data and provides city agencies with a consolidated, accurate and real-time view of the city.

What equipment do I need with Business Digital Voice?

Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high quality calls. Verizon offers a variety of IP phones starting at $85.00 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP Phones, you can purchase an Analog Terminal Adapter (ATA) starting at $85.00 to use with two telephones. You plug your traditional analog phone(s) into the adapter and it will run over IP. Please note: you cannot plug IP Phones into an ATA. PBX and Key Systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see "Can I use my fax, alarm, or credit card lines on Business Digital Voice" for more information.

What is an asset tracking system?

Similar to vehicle tracking, an asset tracking system is designed to help you streamline managing and monitoring your powered and non-powered equipment with near real-time asset data. You can easily locate your physical assets, like trailers, heavy equipment and more, on a live map alongside your vehicles.

What is included with Business Digital Voice?

Business Digital Voice is the premier VoIP phone system that provides big business tools for small businesses, with over 45 features to help make your business more efficient, productive and mobile. We also include mobile and desktop apps so you can manage your calls and business when you are away from your desk. Multiple call forwarding options are available so you don't miss a call.

Will my phone number change when I switch to Verizon?

When you switch phone companies, you will have the option of keeping your current standard phone number.

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What Is Conversational IVR, and How Can It Benefit Your Organization?

We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Author: Rose de Fremery,Date published: September 24, 2025,Organizations understand customer frustration can grow if they feel they can't get solutions to their problems quickly and efficiently. A traditional way to help steer customers to the right people and resources has been to deploy interactive voice response (IVR) systems. Now conversational IVR (CIVR) offers the opportunity to improve this process by delivering faster, more intuitive customer service while also giving busy agents a break. Here's what business leaders need to know about IVR and CIVR, and how they can use CIVR to improve the customer experience. Interactive voice response, or IVR, is an automated business phone system technology. When a customer calls a customer service line that uses IVR, they hear a prerecorded message that introduces a menu of options for directing their call. From there, the customer can select the most appropriate option using their telephone's keypad. Since IVR systems are so ubiquitous today, nearly everyone who has called a customer service line has interacted with an IVR. Although a can quickly funnel customers to the agents who are best able to help them, sometimes IVR contact center menus come across as inflexible and lacking personal warmth. When a customer can't find the right touch-tone menu option for their call, they may become lost in a complicated, unhelpful menu tree. Faced with a dead end, they may want to talk to a fellow human who they believe can better understand their needs and more efficiently assist them. If the customer can't easily find the right selection for speaking directly with a customer service representative or if they have to endure a lengthy hold time due to high call volume, they may become frustrated. At that point, the caller may perceive that the business doesn't . Rather than waste any more time, the customer may abandon the call and start looking for a competitor who can give them the customer experience they seek. Conversational IVR, or CIVR, leverages the combined power of speech recognition technology and (AI) to solve the customer pain points associated with traditional IVR systems. When a customer calls a customer support line that uses CIVR, they can simply say what they're calling about in their own words instead of waiting until a prerecorded message reads out a lengthy menu of options and instructs them on which number to tap for each issue. The CIVR system then uses to interpret what the customer said, determine their intent and guide them to the appropriate resource. AI enables the CIVR solution to become better at interpreting caller intent over time, improving the use of the automated system and reducing the need for live agents. Unlike the IVR contact center approach, which can only handle simple commands and doesn't allow for a , CIVR can be configured to match phone numbers with customer data, identify callers and provide a personal touch that puts customers at ease. Given that 43% of people say they , conversational IVR is better positioned to meet customer expectations than IVR. CIVR also aligns with recent digital transformation trends toward a more conversational experience. According to Drift's 2021 State of Conversational Marketing report, 58% of respondents to the COVID-19 pandemic. Almost all respondents (99%) perceived their conversational marketing solution as valuable to highly valuable, with 62% finding it highly valuable. CIVR can improve a company's IVR contact center in several ways:,Customers have long since discovered how can make it easier to get quick answers to their questions and solve problems while they're on the go. When calling a customer service line, however, they can still be met with an inflexible, traditional IVR system. Conversational IVR technology allows customers to say what they need in their own words—and then it quickly routes their call to the right resource. Businesses can use CIVR solutions to modernize the IVR contact center, making sure it aligns with customers' increasing expectations for a high-quality omnichannel experience. Discover how Verizon's delivers faster, more intuitive customer service. Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice,Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our California Privacy Notice . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .

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Conversational IVR

Give busy agents a break and deliver faster, more intuitive customer service with contact center AI and conversational interactive voice response (IVR). Today's busy customers are often frustrated by touch-tone IVR systems with complicated, unhelpful menu trees. Verizon Conversational IVR (CIVR) is different. Powered by artificial intelligence (AI) and delivered across the Verizon IP Toll Free network, it can anticipate callers' needs, carry on conversations that almost feel human and let callers interact with the system in their own words. Verizon also offers Google Contact Center AI (CCAI) . The Google CCAI platform helps your customers with human-like AI-powered contact center experiences, freeing up your human agents' time and helping to lower costs. Government agencies that need fast, customized assistance to handle large numbers of constituent inquiries. Businesses looking to streamline operations and reduce agent call volumes while still providing a high-quality customer experience. Organizations that want to,Verizon CIVR uses speech technology powered by AI to deliver an intuitive customer service experience that can help callers resolve issues on their own. It anticipates their needs and lets them interact with the system more naturally, using their own words. Verizon CIVR can help you improve first-call resolution, deliver a better customer experience, reduce agent workloads and control costs. By minimizing customer frustration, CIVR can help improve brand perception and build customer loyalty. Our cutting-edge features can help you deliver a better customer experience. Advanced speech recognition and natural language understanding (NLU) help accurately capture callers' intent. Callers are sent to the right place the first time, improving use of the automated system and reducing the need for live agents. Match phone numbers with customer data to identify callers and create more personalized experiences that can anticipate customer needs. Advanced application performance reporting and analytics reveal actionable insights to optimize the performance of your IVR. Predict caller intent, deliver personalized menus and help route callers to the right destination quickly. Whether you want the flexibility of the cloud or prefer to manage the system yourself, both options deliver a full conversational IVR experience. Google Cloud CCAI helps you leverage AI to scale your contact center interactions while maintaining a high level of customer satisfaction. CCAI can improve customer service with AI that understands, interacts and talks with customers. This can increase first call resolution through self-service with a virtual agent. And it frees up human agents to concentrate on more complex calls and can help reduce contact center costs. Conversational IVR can enhance the customer experience by giving customers the option to engage through the methods they prefer. Verizon Conversational IVR uses speech technology, powered by AI, to deliver an intuitive customer experience. Help keep your IVR system operating at peak performance, even when call volumes are high. These tips can help increase customer satisfaction—and build loyalty. Deliver personalized customer information quickly and across channels. Integrating conversational AI with IVR and other customer service channels can be a major challenge. You need an expert to help you design, develop and optimize your speech-enabled applications. Verizon is a leader in customer experience and the call-center industry. We have years of experience integrating and deploying conversational IVR solutions and offer a best-in-class solution. We can help you adapt your solution for specific customer journeys. Our analytics help you understand and continuously improve performance. Empower customers to resolve common inquiries and transactions efficiently, 24/7/365. Deliver a consistent customer experience across all channels—web, mobile apps or a messenger platform. Help agents resolve issues quickly and consistently, with help from AI and machine learning. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed

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One Talk: Business Phone System and Plans

Have a question about how One Talk can work for your business? Chat with an expert now! Get the full-featured, mobile-first phone solution designed to meet the needs of how and where you do business. One Talk is a business-grade solution that lets you call, collaborate and connect wherever business takes you. Built on our cellular network, One Talk accommodates today's hybrid and remote teams and their preferred devices. To make and receive calls, employees can use mobile phones, tablets, desktop computers and desk phones. One Talk gives you crystal-clear calling and greater security. Add a second line with enhanced calling features to your existing devices and keep your employees productive and connected. Access a suite of 50+ business calling features to help improve collaboration and responsiveness for your team. Professionally greet your customers and help them quickly reach the department or person they need to speak with. Take advantage of multiple options for routing calls or text messages to enhance communication with customers, partners, employees and more. Easily connect business- and employee-owned smartphones, tablets and computers to the One Talk service via the app. Access 50+ calling features to help your employees be more productive. Help deliver an exceptional customer experience by reducing unanswered calls with features like Automated Receptionist. Plus, One Talk displays your business number so customers know who's calling. Deploy a streamlined communication solution that lets your team make and receive calls on their preferred devices–in or out of the office. Easily install and get employees up and running quickly with an intuitive service that's built for your business and its evolving needs. Plus, the new 4G LTE desk phones work like a mobile phone and don't require an internet connection. Learn why Frost & Sullivan recognized Verizon as bringing value to businesses with mobile or hybrid workforces. Help keep your organization and employees connected almost anywhere. For more information, read the or call 1-833-966-2827,Easily and efficiently engage with your customers via text with an all-new, AI-powered solution. Switch to Verizon and bring the power of 5G to your business. Discover the power of Verizon calling solutions for Microsoft Teams. Enhance productivity with one platform, one experience and many options for teamwork. Choose from an array of desk phones, including the nation's first cellular desk phones. One Talk is available to any (new or existing) Verizon Business customer in the domestic US–regardless of business size, type or location. One Talk can be used on mobile devices from Verizon or any other mobile carrier as well as tablets and computers. One Talk is supported by smartphones, tablets, computers and Verizon One Talk desk phones. . One Talk starts at $15 per line, but a One Talk representative will work with you to customize a package that meets your business needs. Ready to buy,Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .

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