What is caller solution management

Every business has a unique security landscape, and Bot Management recognizes the need for flexibility to fit your specific environment. The solution can be deployed inline as a reverse proxy on-premises setup, which is hosted within Verizon's data centers, or in a Verizon-managed public cloud. Bot Management can also be operated via the Verizon API.

By determining in real time if an application request is from a fraudulent source, Bot Management can help protect both your web and mobile applications and your API endpoints from malicious attacks. If a request is detected as fraudulent, Bot Management will then block, redirect or flag it.

Our comprehensive IP Contact Center service gives you all the usage-based features you need, and the tools to make near-real time changes quickly and efficiently. VoIP Inbound options include local to global calling with domestic toll-free and local services as well as international inbound that can be layered with dozens of advanced features to fit the needs of your business. Network Manager puts you in control by helping you make quick changes to your calling plans and follow your business in near real time. In addition, you can extract near real-time traffic management reporting so you can have your finger on the pulse of your callers.

Get end-to-end support to prepare, deploy, manage and maintain CPE when you rely on Edge solutions. We provide the right mix of equipment and site services to roll out advanced communications network and devices for a flat monthly fee—helping you avoid upfront capital expenses and allowing you to focus on strategic initiatives.

Utilizing Media Forking, the metadata within the IP header of an inbound call is replicated and sent to Pindrop for analysis. Pindrop's multi-factor solution can passively detect potentially fraudulent callers and authenticate users utilizing patented technologies to determine if a caller exhibits anomalies in their phone number, device, voice or behavior as they naturally engage with a call center. Pindrop's patented Phoneprinting™ technology, Deep Voice™ biometrics, behavioral analytics and Toneprinting™ technology provide an initial and continuous analysis of the call. A Risk Score — along with the analysis of the caller's voice, device, and behavior — is provided to the call center via an API to determine the next steps to take. The call center can route the call to a fraud analyst for further review or analysis. Risk scoring is performed by a powerful and configurable risk decision engine. These decisions are automated and governed through a flexible policy engine to build trust for genuine callers.

- Market-leading technology and platform for bot solution development, reporting and management - Ability to escalate to a live agent when necessary, while retaining context - Intent engines make use of machine learning, deep learning, predictive analysis and sentiment analysis - Administrators can use an easy drag-and-drop configuration to design and update conversation workflows

Verizon's CPE Solutions delivers a comprehensive list of CPE solutions that help you control employee costs and manage your network environment. For example, when your facility needs to prepare for a service deployment, our CPE experts are there to make it happen. When you need a site assessment, we're there to confirm it's ready for your new Verizon network services and equipment.

VNS - SBCaaS is like a traffic cop for your SIP sessions, securing and managing activity across your network. The solution connects your voice, video and instant messaging services and securely delivers them across both public and private networks. And since it's fully managed and hosted, we handle the configuration and management.