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Balance call loads and help drive improved CX with Verizon IP Contact Center Solutions.
Learn how to realign your objectives to deliver a personalized, customer-first experience.
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A cloud contact center is a hosted software solution that enables agents to receive incoming and outgoing communications from their desktops. Today’s cloud-based contact centers allow customers to communicate across multiple channels, including phone, email, text, social media and more.
Unlike on-premises systems or hosted contact centers, a cloud contact center isn’t tied to a specific server or physical location. Instead, anyone in your team can access it from virtually anywhere through the cloud.
Cloud contact centers allow customers to communicate via multiple channels, including voice, email, text, chat, social media and others, so customers can get the answers they need quickly. They also enable agents to communicate with customers in a call center or remotely. Cloud contact-center platforms can help improve CX, as well as the agent experience.