What is crowd management software
Links related to "what is crowd management software"
Crowd Analytics and Management Technology
Monitor and manage crowd dynamics. Its sensors track and analyze key traffic-flow data and crowd behavior to help facilitate safer crowd movement and more efficient management. 5G Edge Crowd Analytics is a software-as-a-service (SaaS) solution that combines applications and devices, running on Verizon 5G and multi-access edge computing (MEC) with professional and support services. Employs light detection and ranging (lidar) technology and the facility/venue's own dynamic digital signage throughout selected locations, as well as MEC-hosted applications using artificial intelligence and wireless services (wireless services are purchased separately). Verizon 5G Edge utilizes a reliable 5G network with low latency that helps deliver performance for business. It also leverages the world's leading cloud platform providers, including Amazon, to offer businesses additional expertise. Creates near real-time insights to help understand visitor movement and occupancy patterns. Provides helpful analytics and insights about crowd flow and crowd behavior using queue analytics, flow analytics, distance analytics and area dynamics. Together, these analytics provide queuing observations with expected wait times for designated areas, flow patterns of guest movements, density thresholds, heat maps and more. Our crowd management technology can be used in a variety of venues, including airports, stadiums, retail locations, gaming establishments and more. Utilize near real-time predictive and historical insights to help optimize store or venue layouts, minimize congestion, encourage customer purchase, and drive growth with faster service. Help control operational costs with optimized workforce planning and reduced energy costs through data-driven insights. Help better track large congregations of people, congestion patterns and traffic flow to help overall venue safety, security and efficiency. Help minimize wait times at entry points, concession stands, restrooms and other busy areas, while helping guests more easily find their way around the venue using advanced wayfinding information. Use heat mapping and lidar sensors to help predict crowd surges or congestion, while receiving alerts on unexpected activity, and help monitor where people are during emergencies. Help monitor live occupancy and estimated wait times. Help free up staff from manually monitoring and managing occupancy at entrances, restrooms and communal spaces. Help better understand your busiest times, and help optimize staff and cleaning schedules based on actual customer demand. Leverage application programming interfaces (APIs) to communicate over email, SMS and mobile apps—and help measure their reach and impact on visitation. Solutions Brief,Tap the power of 5G to monitor and manage in-venue crowd flows in near real time. Aug 12, 2021 , 3 min read,Learn how the enhanced performance and low latency of Verizon 5G Ultra Wideband can help create a safer, more engaging venue. Enable seamless movement through venues and facilities. Enable low-friction checkout to help reduce transaction times and help boost customer experiences. Traffic flow analysis leverages sensors and cameras with integrated technology to provide visibility into crowd movement to help improve operational flow and safety. Crowd management technology helps provide key insights about crowds and crowd behavior, such as queue length with expected wait times for designated areas (e.g. concession areas, bathrooms), guest flow patterns, density thresholds and heat maps. In addition to traffic flow analysis, crowd management technology may also use queue analytics, distance analytics and area dynamics. Transportation services, including curbside transportation network companies (TNCs), can use crowd analytics to gain visibility into pickup and drop-off points for vehicle and pedestrian traffic to improve safety and security, as well as increase revenue opportunities. Call Sales,Chat with us,Have us contact you,Already have an account?These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. 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Learn moreHow 5G Edge can foster safer crowd movement and management Business
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Help provide more efficient, safer crowd movement and management strategies by analyzing crowd behavior. High-density, high-velocity crowds in large venues can pose safety and operational challenges. Insufficient communication among staff and guests can cause frustrating guest experiences. A lack of insights into different crowd behaviors can get in the way of effective management and planning. Sensors and cameras monitor traffic flow, and a multi-access edge computing solution relays data to communication endpoints via an app. Receive detailed insights on crowd behavior patterns to help better manage staff and optimize venue pathways. Use heat mapping and LiDAR sensors to help ease congestion and help patrons make smarter decisions as they navigate through venues. Push alerts to distributed staff, highly visible signage, location-specific audio sources, and venue wayfinding apps to help divert fans to less congested routes. Help minimize wait times at entry points, concession stands, restrooms and other busy areas—to increase customer satisfaction. Easily track large congregations of people, congestion patterns and traffic flow to help improve overall venue safety, security and efficiency. Gain real-time predictive and historical insights to help optimize store or venue layouts, minimizing congestion and encouraging customer purchases. Sign up to receive insights, reports and more. The information provided will be used in accordance with terms set out in our . Discover more 5G Edge use cases across industries. . California residents can view our . * Indicates a required field. The content access link will be emailed to you. Existing customers, to your business account or . *Verizon offers Verizon-branded, fully managed MEC solutions as part of its . Additionally, Verizon 5G Edge public and private MEC platforms can support an array of other potential use cases and applications, neither Verizon-branded nor sold by Verizon, that are either in the Verizon or provided by customers. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreMobile Workforce Management Solutions
Welcome! We are ready to support your communication and collaboration needs. Chat now for assistance. Energize the mobile workforce with Teams,Author: Zeus Kerravala, Founder and Principal Analyst, ZK Research,For years, mobile employees have constituted a significant portion of the workforce. Since the start of the pandemic in 2020, the move to hybrid (or flexible) work has increased the number of mobile workers significantly. Despite some grumblings to the contrary (and many supporters of the return-to-office movement grabbing the spotlight), hybrid work is here to stay. In fact, the ZK Research 2023 Hybrid Work Study showed that 75% of employees will work remotely at least one day a week for the foreseeable future (Exhibit 1). Ten percent of workers will be remote one day a week, 41% will be remote two to four days a week, and 24% will be remote all the time. Only 25% of workers will be in the office permanently. Employees work at various locations scattered around the globe, and they all rely on a disparate set of tools to keep in touch throughout the day. Consequently, the unified communications (UC) vendor community has responded with unprecedented development. Innovation has been happening at breakneck speed, all with the goal of making hybrid work more effective. Source: ZK Research, 2023,The rise of Zoom during the pandemic (and the endless press coverage that it generated for the company) obscures the work that other providers have done alongside that upstart. Buried in the news clippings of the past few years is a startling fact: Microsoft Teams is now the leading UC platform, with more than 320 million active daily users—a massive expansion from just 8 million five years ago (Exhibit 2). That probably has something to do with Microsoft's broad reach into most enterprise IT departments in the largest companies in the world. In fact, quite a few have standardized on Teams and don't sanction the use of other platforms. Despite Teams' high adoption rate as a collaboration tool, it has not reached the same level of acceptance as a phone system. Even though it's such a broadly accepted tool, Teams has a number of limitations that hinder its usability, especially for remote and mobile workers. Teams can be great for workers who are tied to a desk, but it doesn't deliver such a great experience for mobile workers who are on the go constantly. For example, to use Teams, mobile workers typically need to have the app open on their phone or they miss calls. They also need to manage multiple phone numbers or even multiple devices, which can be a burden if they're on the go. Perhaps the most significant issue is that just making a simple call from Teams on a mobile phone can be a challenge. Out of the box, Teams users can't make external calls. Although Teams is the leading UC solution globally, and it can be the right option for many companies and users, it needs additional functionality to become the complete UC package that many companies are seeking. Most approaches to address these limitations have been Band- Aids that still require multiple apps and really only add another layer of unnecessary complex- ity. ZK Research has talked to enterprises that have been crying for a truly unified solution that simplifies the user experience and blends the native calling abilities of every phone with Teams' calling functionality. Verizon partnered with Microsoft to look at the issues, listened to customers, and engineered a way to improve and simplify the Teams experience. Verizon is the first operator in the United States that offers Teams Phone Mobile—delivered as Verizon Mobile for Microsoft Teams (VMMT)— which facilitates the user experience and brings native mobile calling to Teams. In this report, we'll look at VMMT and how it can benefit enterprises. Plus, we'll share some case studies that show how VMMT is helping companies with very mobile workforces. Finally, we'll make some recommendations for enterprises that are looking for a solution to help improve the overall experience for Teams mobile users. DemandSage and ZK Research, 2023,Verizon is uniquely positioned to mobilize Teams. As of November 2023, the company is currently the only U.S. mobile operator offering a mobile calling solution for Teams and the only provider offering a complete Teams calling suite. With that connection in place, Verizon was able to engineer VMMT, which provides Microsoft Teams calling directly from the Verizon network. As a result, a user's mobile phone can work as a Teams endpoint—in other words, the experience is seamless. With VMMT, a mobile device can use a phone's native dialer to place and receive Teams calls even when the Teams app is not running. Workers just use the familiar native dialer to make and receive calls. The cellular network treats Teams calls as voice calls. As a result, the network prioritizes them over calls that run on data channels, which ensures the highest possible call quality. Because the network sees them as voice calls, even when data coverage is limited, users can make Teams calls. The licensing can be more straightforward, too. VMMT works with all Microsoft 365 and Teams Phone Standard licenses, including E5, E3, F1, and F3. As a result, there's no additional cost from Microsoft to the organization. VMMT is not a walled garden; it works well with other Verizon services that operate with Teams, including Verizon VoIP for Operator Connect and Verizon Calling with Microsoft Teams:,combines the Microsoft Teams Phone System with Verizon's IP trunking solution, known as Verizon VoIP, which makes placing Teams voice calls (both to and from numbers outside of a company network) quicker and easier. expands unified communication capabilities beyond the enterprise network—all on a single platform. Enterprises using Microsoft Teams for collaboration can more simply add enterprise-class calling. VMMT is well suited for companies with front-line workers who are always on the go but require a single company phone number. In addition, companies in industries with strict compliance mandates, such as financial services and healthcare, will also benefit. A global manufacturer headquartered in Europe—with factories in Asia, a call center in India, mobile/field workers in the United States, and a newly acquired subsidiary in Latin America—was looking to connect its global locations and enable external calling around the world using one UC platform. The company also wanted to interconnect factory and call center workers. The results:,A beverage distributor turned to VMMT to improve productivity by extending Teams to its drivers and sales reps. The results:,VMMT offers several benefits that enterprises should consider. First, VMMT takes the term "unified communications" literally. It's a centralized platform that enables all users—including remote and mobile workers, those on the front line, and people in the office—to access Teams. With the integration of Verizon calling within Teams, VMMT provides a unified business communications experience that is significantly simpler for the worker. VMMT also includes several other features, including the following:,The transition between a simple voice call and Teams is impossible with some systems. VMMT makes it easy to switch between a mobile voice call and a Teams meeting. How often are you in transit for the start of a Teams call and then in the office for the end? This seamless transition eases the disruption. VMMT also simplifies the process of moving from a voice call to a Teams video call. Managing multiple phone numbers can be a challenge. And keeping track of the device where a specific call or voicemail came in can be confusing. Having a single number, unified call history, and voicemail simplifies that. Workers can make and receive calls from the smartphone's native dialer or Teams endpoints using one business-owned mobile number while enjoying the simplicity of a single number across devices. The plethora of devices needed to support all the communication tools mobile workers use can be a liability for companies. VMMT can integrate with a company's compliance recording solution for mobile calls without requiring the purchase of additional apps. VMMT can be managed with corporate mobile device management (MDM) solutions such as Microsoft Intune, which enables SecOps teams to apply security policies directly to the device. Consequently, organizations can extend enterprise-grade business policies across mobile devices. Enterprises can configure devices to make calls appear to come from the organization rather than a user's mobile phone so that their direct numbers are not exposed externally. VMMT can lower costs and eliminate redundancies by consolidating mobile, hybrid, and front-line workers onto one mobile number. This removes redundancies and reduces the costs associated with multiple phone numbers and devices as well as duplicate systems. The ZK Research 2023 Hybrid Work Study shows that workers spend up to 40% of their time simply managing their work. Having one phone number for both mobile and Teams can eliminate a chunk of that inefficiency. With VMMT, when a call comes in on Teams, it rings on the smartphone's native dialer—as well as across laptops, tablets, and desk phones. This enables employees to answer and make Teams calls on the device of their choice and to move a call to another device with no delay. With VMMT, there's no need to have the Teams app open. As a result, workers will miss fewer calls and be more productive. Understanding the availability and location of individual employees is a great advantage when planning meetings or trying to get in touch with perennially mobile workers. VMMT turns a mobile phone into a Teams endpoint, so Teams can update presence based on mobile device status. The pandemic underscored the need for UC solutions, but it also revealed their shortcomings. Even as one of the most successful solutions, Teams has opportunities for improvement. Seamlessly blend- ing the mobile, office, and remote experience has proven challenging. That's where Verizon Mobile for Microsoft Teams comes in as a solution that eliminates some of the most troublesome limitations. There are other solutions that enterprises might consider. So, as a guide, ZK Research has several recommendations on what to look for:,Ensure the solution switches between a mobile voice call and a Teams meeting without skipping a beat. In addition, see if the solution can facilitate moving from a voice call to a video call without interruption. Does the solution offer a single number, unified call history, and voice- mail—all from the smartphone's native dialer? This is critical to reduce complexity and expenses. Does the solution utilize popular MDM solutions that help SecOps teams apply security policies directly to the device? This approach enables both the application of enterprise-grade business policies across mobile devices and compliance recording for mobile calls without additional apps. Make sure the solution you choose has this capability. The business world is hybrid and is never going back to the way it was pre-pandemic. Remote and mobile workers will continue to grow in numbers, so building solutions that can make the life of a road warrior as seamless as possible will be critical. ZK Research has evaluated the VMMT solution and thinks it ticks the right boxes. A wealth management firm chose VMMT to provide a single phone number, shared across all their devices, that employees can use to connect with customers wherever they are. The results:,Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides tactical advice and strategic guidance to help his clients in both the current business climate and the long term. He delivers research and insight to the following constituents: end-user IT and network managers; vendors of IT hardware, software and services; and members of the financial community looking to invest in the companies that he covers. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreQuestions related to "what is crowd management software"
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