What is network virtualization used for

A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call.

Inbound calls are routed using a combination of callers' menu choices, originating automatic number identification (ANI), time of day, database look-ups, caller-entered digits, and/or destination labels provided by customer systems. Network Based IVR is scalable, adapting to applications from simple menu routing to complex systems that require more advanced features. We can combine services and features to make sophisticated and unique business solutions.

- Identify a few use cases to start with that are ideal for self-serve automation and can provide a quick win for call deflection to the contact center - Our CX design consultants will help identify simple, repeatable inquiries or tasks, such as reset password, check order status, and will answer FAQs for your initial implementation - We will build a seamless escalation to human agents, so end-users don't get frustrated - As the business gains insights from analytics on what end-users want to accomplish, Virtual - Agent will learn and we can make adjustments to configurations to improve the customer journey

When creating your digital strategy, you need a partner that can help execute your plan for digital success. Verizon's Network Infrastructure Services give you the building blocks to design, plan, and manage your network solution. Delivered together as-a-service or standalone, we'll help execute your strategy with a prioritized roadmap to a future-ready network design.

Partnering with Verizon, you get access to experienced consultants that methodically assess your existing network infrastructure, determine performance levels and fine-tune as needed, and assist in technical decision-making, all while helping you design a future-ready network architecture that keeps you poised for digital initiatives that can transform your business.

- Market-leading technology and platform for bot solution development, reporting and management - Ability to escalate to a live agent when necessary, while retaining context - Intent engines make use of machine learning, deep learning, predictive analysis and sentiment analysis - Administrators can use an easy drag-and-drop configuration to design and update conversation workflows

No, Private IP is the foundational network as part of an overall managed software-defined WAN (SD WAN) solution. For more information, see Managed SD WAN.

Easy and dependable - Professional or self-setup options are available in select markets and may vary depending on location and speed tier selected. - Use Verizon-provided equipment or use your own compatible 5G-enabled device (You can check to see whether your router is compatible during purchase). - Connection is suitable as either Primary or a Business continuity (backup) internet solution. - Strong network security, built from the ground up. Speed and performance - Outstanding speed - Massive capacity - Unlimited data Innovation ready - Platform for advanced features and new organizational outcomes - Become an early adopter of next-gen network technology 5G built right - From a trusted business partner with award-winning network performance.