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Make great first impressions.
Your first contact with customers can make or break the experience. With Virtual Agent powered by artificial intelligence, you provide an automated, self-serve customer experience across digital channels that is consistent and personalized. From the first interaction, you can get customers answers quickly using the channel most convenient for them.
What is Virtual Agent?
Virtual Agent is a conversational, digital self-assistant for your customers. Consumers connect with you through their preferred channel 24x7x365 to resolve common inquiries and transactions. You gain an efficient way to manage repetitive tasks, control costs and maintain conversation context throughout the customer experience.
How does Virtual Agent work?
When customers reach out by phone, your website or app or common messaging apps, Virtual Agent automates the interaction, answering questions and performing tasks in a conversational way. It retrieves content from knowledge bases, business systems and trusted external sources, and uses AI to provide the most relevant responses.
Verizon Virtual Agent - available 24x7x365.
Features & benefits
Virtual Agent gives your customers more power to find solutions fast rather than waiting on the phone or sending an email—and gives you a simple way to drive customer experience.
Why Verizon Virtual Agent?
How to implement Virtual Agent?
Virtual Agent Professional Services
We can provide you with a portfolio of customer experience-related professional services, including consultation, journey mapping, system integrations, solution performance monitoring, analysis and enhancement recommendations to help improve customer experiences over time and drive measurable results.
Our “train the trainer” methodology helps you implement your digital transformation strategy. A comprehensive e-learning program along with CX consultation will help put you ahead of the learning curve when deploying and managing a virtual agent solution.
Related products
Existing customers, sign in to your business account or explore other support options.