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    Improving CX

    Learn about ways CX impacts your Brand.

    Customer Success Story

    Frazil Transforms Retailer Experience with IoT Solutions

    Frazil utilized IoT solutions to combine a condition-based monitoring module with Verizon, to stay connected with machines across the United States.

    Jan 10, 2022 ,  9 min read

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    Fact Sheet

    Webex Calling Information Fact Sheet

    Find out how Webex Calling helps you stay connected to everything that matters with our Webex cheat sheet. We cover connectivity, business benefits, and much more.

    Nov 8, 2021,  4 min read

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    Article

    University call centers are becoming contact centers to improve learning experiences

    University call centers are becoming contact centers to offer better student services. Learn more about this transformation.

    Dec 27, 2022,  4 min read

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    Article

    Retail customer experience: How to keep pace with customer expectations

    Discover how to create a robust retail customer experience and how to use advanced technology to help keep up with customer expectations.

    Dec 27, 2022,  3 min read

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    Executive Brief

    The human connection: Using technology to create a better customer experience

    Attitudes are shifting when it comes to AI, according to Longitude and Verizon research. Digital experiences are getting more sophisticated as artificial intelligence (AI) delivers more responsive and human-like automated guidance.

    Oct 3, 2021,  3 min read

    Infographic

    Infographic - Longitude

    The human connection: Using technology to create a better customer experience

    Oct 3, 2021,  3 min read

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    Article

    The best retail technology demands digital innovation

    Retail technology needs to cater to today’s customers, who are tech savvy and highly mobile. Learn how retail tech can deliver personalized experiences.

    Dec 21, 2021,  4 min read

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    Case Study

    Revolutionizing the customer—and retailer—experience with rich and connected digital displays

    Discover how Verizon’s partnership with Cooler Screens improves the customer value chain. Learn how interactive technology can encourage consumer purchasing.

    Sep 13, 2021,  6 min read

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    White Paper

    Lessons from Customer Experience Leaders

    Here you will find the key take outs and learnings about how to become a customer experience leader.

    Sep 7, 2021,  2 min read

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    White Paper

    Weighing Technology Investments? New IDG survey identifies four IT priority areas

    New IDG survey identifies four IT priority areas: workplace collaboration; network connectivity and resiliency; cybersecurity; and customer experience.

    Sep 1, 2021,  9 min read

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    White Paper

    The Future of Customer Service: Digital, Data-driven, and Business-opportunity-rich

    Cloud to play a key role on journey to boost revenue, improve security and user experience

    Aug 29, 2021,  6 min read

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    Infographic

    Why it's time to switch to Verizon Conversational IVR

    Your interactive voice response (IVR) system might be saving you time and money. But is it annoying your customers? The phone is still an important way for customers to reach you.

    Aug 11, 2021,  2 min read

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    Article

    How technology can help a CX team deliver a personalized customer experience

    Customers want a personalized customer experience. Here are 5 tips for how your CX team can build and strengthen customer relationships using technology.

    Dec 10, 2021,  5 min read

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    Article

    5 Keys to business continuity planning and business emergency preparedness

    Business continuity planning and business emergency preparedness can help your organization become more resilient in the face of uncertainty. Learn how.

    Dec 9, 2021,  4 min read

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    Article

    The Kano Model: Driving customer experience improvement

    Learn how the Kano Model can help you to implement customer experience improvement.

    Dec 9, 2021,  5 min read

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    Fact Sheet

    Personal data: What do consumers expect from you?

    Whether it’s to create better experiences, better understand customer needs, or improve loyalty, data has become essential for the success of organisations of all kinds. Verizon commissioned Longitude, an FT company, to survey 6,000 consumers in 15 countries to investigate how they felt about their digital interactions with brands, focusing on their views on sharing personal data.

    Jun 15, 2021,  8 min read

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    Article

    How to bring digital retail experiences to your brick-and-mortar store

    Discover how bringing digital retail experiences to your brick-and-mortar retail stores can engage customers.

    Nov 30, 2021,  3 min read

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