Retail cybersecurity and business continuity

Be robust and resilient

Can your business withstand the attacks that come your way every day, without compromising agility?

  • Earn your customers’ trust

    Customers trust that you will not only deliver what you’ve promised, but that you’ll also keep their details secure. For retailers, that data primarily takes the form of payment card information. But as you roll out new digital services, the customer data you hold will grow to include all manner of different information on their preferences, habits and movements.

    You need to make the most of it, since it will soon become a key part of your competitive advantage. But how can you safeguard that data while at the same time making it available to all the people and platforms that need access to it?

  • Payment card information

    Protecting payment card data

    Meeting all the requirements of the Payment Card Industry Data Security Standard (PCI DSS) can seem like a daunting exercise. But the PCI DSS controls really do work—since 2010 we’ve investigated hundreds of breaches, and not one of these companies was compliant with all the PCI DSS requirements at the time of the attack.

    But it’s important to remember that compliance is just the start. Complying with PCI DSS can help you avoid a breach, but it should be part of a wider risk management and security strategy. One that helps you keep ahead of the attackers’ tactics and stay up-to-date with the latest methods for reducing risk, such as tokenization and end-to-end encryption.

  • Safeguard other customer data

    Navigate a changing security landscape

    The Verizon 2018 Data Breach Investigations Report (DBIR) found that most security incidents in the retail sector involved denial of service and web application attacks. Payment card skimmers rounded out the top three attack patterns, but the majority of all incidents in the retail industry targeted the victim’s online operations. And although payment card information was the attacker’s usual target, in 44% of cases it was personal information or credentials that was stolen.

    This highlights the changing retail cybersecurity landscape. You need to protect your physical assets while securing your online and mobile environments from the onslaught of attacks that come their way. And you also need to safeguard types of data that you wouldn’t traditionally manage, without compromising your payment card security.

    The challenge for retailers is safeguarding all that data while making it available to all who need it. Locking down all your data behind a traditional perimeter just won’t work. To deliver great, seamless experiences across channels you need to be able to share data with your stores, customers and partners—quickly, and efficiently.

    New approaches like software-defined perimeter and frictionless authentication can help retailers get the best of both worlds. They enable robust retail cybersecurity, without adversely impacting the experience for customers or employees.

Verizon reports

Get the latest from the security experts

  • 2018 Payment Security Report

    Take an in-depth look at PCI DSS compliance, including the common errors and how you can overcome them.

    Read more
  • 2018 Data Breach Investigations Report

    What went wrong? An exploration in trends and data.

    Read more
  • Business continuity

    A resilient and reliable customer experience

  • Will people trust you with their payment card information if your website hangs during the checkout process? Omnichannel relies on seamless interactions and connections between your different channels. To achieve that reliably and securely, you need the infrastructure to drive it.

    You’re likely to be storing more and more data in the cloud to enable all your applications to access it. That storage is also likely to be with different providers operating different platforms. You may be achieving great uptime and reliability now, but what happens if something unexpected comes your way? It could be a storm, a faulty generator, or something good like a massive surge in demand. The cause doesn’t matter, what matters is your ability to maintain operational standards and your customer experience while it’s going on.

    Software-defined networking (SDN) enables you to react quickly to unexpected events—good or bad. If there’s an outage on the network, your traffic can be rerouted automatically around the problem along an alternate path. And should you need extra capacity to cope with a sudden rush on that exclusive item of yours, SDN can dynamically alter your bandwidth so that all your customers can buy what they need.

Verizon solutions

Making it happen

  • thumb secure cloud interconnect

    Secure Cloud Interconnect

    Make your cloud-based applications secure and responsive to your business demands.

    Read more
  • thumb verizon risk report

    Verizon Risk Report: Risk Assessment Tool

    How well do you know your security posture?

    Read more
  • thumb pci compliance

    PCI compliance

    Keep up with the evolving retail security requirements with our PCI Compliance solutions.

    Watch our webinar replay
  • What makes it go

    See how technology is making great retail CX possible, in-store and online

    Take a look at some of the latest innovations that are shaking up retail, both online and in-store. And discover the technology that makes it all possible.

    View our infographic
  • Verizon Executive Briefing Center

    Are you ready to take your technology to the next level?

  • Register your interest for a Verizon executive briefing workshop today and discover how our solutions and expertise can help you get the most from technology.

    Register your interest

Further reading

Get more insights from our experts