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Overview
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Verizon 5G Edge / Multi-access Edge Compute (MEC) service enables customers to effectively deploy solutions on 5G networks that leverage Computer Vision, AI/ML, video analytics and other next-generation technologies. It delivers the data governance and low latency application performance customers need to meet critical business challenges.
MEC is a cloud-based solution that processes and stores data at the network's edge, closer to devices and endpoints for improved response times and performance.
Near real-time processing and insights benefit developers, data scientists, and analysts by using familiar cloud platform services and tools such as compute, networking, storage, and horizontal services.
Note: the information displayed below applies to Verizon customers outside of the United States (US). US customers should refer to the documentation provided separately.
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Your Solution Architect will coordinate the 5G Edge / MEC design and low level design for network integration.
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Your project manager will coordinate the deployment of the infrastructure to your site with yourself and Verizon's subcontractors.
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Depending on the scope of the installation, a site visit may be required to ensure your site has the appropriate infrastructure to support the installation.
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In order to get the most out of your Verizon 5G Edge infrastructure a thorough preparation in collaboration with Verizon is required.
- Network Connectivity
- Power, Cooling and flooring
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The installation details and deliverables will be provided in the Low Level Design of your 5G Edge service.
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Service disruptions can hurt a company's bottom line and compromise an organization's mission. The economic and reputational imperatives of the current market have shifted the discussion from IT disaster recovery to an enterprise-wide business continuity focus.
Organizations of all sizes and industry types should have ongoing, enterprise-wide Business Continuity Programs that develop, prepare and exercise the various areas of continuity from critical business processes to IT service availability. The Business Continuity Program should address areas such as Emergency Response, Impact Analysis, Business Continuity Plans, Disaster Recovery Plans, Supplier Plans, Exercises, and ongoing Business Continuity program management.
The goals of today’s most relevant Business Continuity Programs are those providing organizations with an enterprise-wide business continuity focus, that not only includes strategizing and planning for IT service availability and disaster recovery but addresses the ability to manage all areas of critical and continuity activities of the program to help prepare and mitigate the impact from ever-increasing risks threatening to interrupt organizations’ critical processes.
Verizon helps our customers to effectively prepare and maintain continuity during planned and unplanned events to help reduce the risk and impact from disruptions. Please contact your Verizon account team for further assistance.
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Easily Manage your Services Online
The Verizon Enterprise Center makes it easy for you to monitor, manage, analyze and optimize your Verizon products and services online. Available seamlessly between desktop, tablet and smartphone – you can act on your crucial data wherever your work takes you.
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Register for the Verizon Enterprise Center
- Go to sso.verizonenterprise.com/ or download the My Verizon for Enterprise mobile app
- Click the ‘Register’ link
- Enter the invitation code you received to complete registration.
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Global Change Management
Global Change Management (GCM) is a framework within Verizon Enterprise Center portal of multiple integrated applications for ITIL-based service management. It is designed to simplify the change management process for Verizon customers through the Verizon Enterprise Center portal. In the Global Change Management framework, you can create and submit Managed Network Services change or service requests through Verizon Enterprise Center portal.
When changes become necessary, Verizon engineers work closely with you to review, assess, schedule, and execute required changes. Changes to networks are categorized into standard and optional, depending on the impact to the network. Optional requests—generally defined as requirements that alter the existing network design—are routed to engineering through a project initiated by the account team.
For SD WAN service on public cloud (AWS), the customer is required to communicate any changes in credentials by opening up a new CR (Change Request) with the type “Update Public Cloud Credentials”. The customer is required to keep the older credentials intact on AWS until the time the new credentials are updated in the Verizon systems using the CR fulfillment process. AWS does allow the customer to operate with 2 sets of Access and Secret key credentials for the same IAM (Identity Access Management) user setup in AWS. Once the new credentials are updated and confirmed by the Verizon team fulfilling the CR, the customer can delete or remove the older credentials.
Note: Information on the Global Change Management activities associated with the Full Management and Co Management service levels may be found within the Verizon Enterprise Center portal.
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Customer service
Upon successful deployment, your 5G Edge service will be handed off to the Verizon Integrated Solutions Desk (ISD).
Verizon’s ISD will provide the full operational support for the 5G Edge service.. The scope of which consists of:
- Fault Management and incident management
- Change management
You can contact Verizon’s ISD by calling (+1 800-473-0466) or via Verizon Enterprise Center portal.
Fault management and incident management
Verizon will provide, as part of the overall operations function, reactive 24x7 alarm and performance monitoring of the 5G Edge elements.
For Fault Management activities, responsibilities include:
- Responding immediately to incidents with the aim to resolve or provide a work around within the agreed upon target
- Creation and prioritization of trouble tickets for identified problems
- Ownership (diagnosis, isolation, resolution action and ticket update) of problem trouble tickets
- Case management of all trouble tickets
Change management
Change management manages all 5G Edge related change requests. It ensures changes are recorded, evaluated, authorized, prioritized, planned, tested and implemented with minimal disruption or risk to the services.
The following changes are covered as part of Premium Management support option:
- Creation of additional VM resources on the 5G Edge Infrastructure
- Modification of VM resources on the 5G Edge Infrastructure
- Request additional nodes to cluster on the 5G Edge Infrastructure.
- Creation of additional namespaces on the existing cluster(s) of the 5G Edge Infrastructure.
- Request the creation of additional VPC and corresponding VM and/or Cluster resources on the 5G Edge Infrastructure.
- Request the creation and access to dedicated compute and storage on the 5G Edge Infrastructure on the same sub-account (Deploy Application on existing sub-account)
- Request the creation and access to separate dedicated compute and storage on the 5G Edge Infrastructure on a separate sub-account (Deploy Application on a new sub-account)
- Request the addition/removal of users or users belonging to your ISV partners
- Update instance roles and resource access privileges.
- Update COIP assignments, updating network connectivity.
- Fault Management and incident management
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.