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Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high quality calls. Verizon offers a variety of IP phones starting at $85.00 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP Phones, you can purchase an Analog Terminal Adapter (ATA) starting at $85.00 to use with two telephones. You plug your traditional analog phone(s) into the adapter and it will run over IP. Please note: you cannot plug IP Phones into an ATA. PBX and Key Systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see "Can I use my fax, alarm, or credit card lines on Business Digital Voice" for more information.
We have a number of business phone and internet deals that we can tailor to your business to help save you money. Here's how to get started. 1. See which internet and voice services are available near you. 2. Enter your address. 3. Bundle the services that work best for your business. 4. Pair one of our flexible Fios Business Internet plans with a Business Digital Voice plan. 5. Select add-ons. 6. Get more of what your business needs with TV services and more.
Hosted ICR provides contact-by-contact intelligent call routing through a universal queue that directs each contact to the agent best able to serve each customer's need, whether in a contact center, home office, or at a remote branch office location. Hosted ICR employs your business rules, calling party characteristics, any data requested or provided by the user, as well as any data retrieved from your host computers - all within our network.
Business Mobile Secure provides mobile threat defense and mobile device management (MDM) capabilities for smartphones and tablets running Android "M" (6.0.1) or later, iOS 8 or later, or Kyocera DuraXV LTE Rugged Waterproof Flip Phone.
Business Digital Voice is the premier VoIP phone system that provides big business tools for small businesses, with over 45 features to help make your business more efficient, productive and mobile. We also include mobile and desktop apps so you can manage your calls and business when you are away from your desk. Multiple call forwarding options are available so you don't miss a call.
In most cases it depends on the reasons why you want to use it, and how you explain it to them. If you want to use it to improve the efficiency, security and safety of your business, and help mobile workers to get more done, with less paperwork and phone calls, then most employees will understand that. They'll also appreciate you're making an effort to keep the business profitable and improving their job security. If they think it's been done because you don't trust them then they may not be as welcoming.
Utilizing Media Forking, the metadata within the IP header of an inbound call is replicated and sent to Pindrop for analysis. Pindrop's multi-factor solution can passively detect potentially fraudulent callers and authenticate users utilizing patented technologies to determine if a caller exhibits anomalies in their phone number, device, voice or behavior as they naturally engage with a call center. Pindrop's patented Phoneprinting™ technology, Deep Voice™ biometrics, behavioral analytics and Toneprinting™ technology provide an initial and continuous analysis of the call. A Risk Score — along with the analysis of the caller's voice, device, and behavior — is provided to the call center via an API to determine the next steps to take. The call center can route the call to a fraud analyst for further review or analysis. Risk scoring is performed by a powerful and configurable risk decision engine. These decisions are automated and governed through a flexible policy engine to build trust for genuine callers.
No, not at this time. All services are provided remotely or by phone. Users on a monthly subscription can download the mobile TechTeam application that allows for live chat with a TechTeam expert and can allow for remote PC access.