Client engagement model

Social Engagement, delivered via software as a service, uses natural language processing and trend analysis to highlight relevant public social media posts that are important to your brand. Manage engagement and respond to comments with a mobile app. Track ad performance against engagement metrics via an interactive dashboard.

Social Engagement helps you connect with your customers through social media. We'll provide you with detailed insights on the emotions, needs and products your customers relate to. You'll learn what people are saying about your brand and where, so you can mitigate social media crises and inform your advertising strategy.

Verizon's CX Design (CXD) help you to achieve your desired business outcomes by working "outside-in" – starting with your customers' need to create personas, map customer journey and develop use cases. We partner with you in documenting your strategy to design an effective, effortless journey that earns your customers' loyalty and makes them advocates for your business. Our design team stays engaged through the execution of the defined strategy to bring your vision to life and provide a foundation that enables successful customer engagement.

Quickly and powerfully connect locations as needed. New branches, campus expansions, temporary locations— businesses often need high-powered connectivity quickly for new locations. New locations with qualifying coverage can use Verizon 5G Business Internet to simplify and speed internet setup. Beyond internet connection to digital transformation With Verizon 5G Business Internet, you'll begin your digital transformation journey. As 5G technology evolves, businesses plan to leverage transformative technologies such as edge computing, utilize Internet of Things (IoT) sensors and devices in new ways, achieve scale and efficiency beyond what's currently possible and even realize new business models. 5G Business can help make sure that your offices have the connectivity they need to monitor these larger ecosystems driving intelligence from the cloud down to your executive's desktop.

A customer selects from a pre-packaged suite of services, the particular DX Advisory Services offering that meets his business objectives. A Verizon DX Advisory consultant will then meet with the customer team to conduct an initial Assessment Workshop. Based on the results of the Workshop the customer selects one area to focus on. We will provide a next steps document, which may include key discussion topics and feedback, prescriptive insights, strategy, roadmap, and recommended next steps. Whether you're looking to drive better customer engagement, make your operation more efficient or transform the business landscape, Verizon can help.

Verizon Contact Center Technical Services provides a suite of pre-packaged engagements each designed to deliver measurable business results. They can be used in conjunction with Verizon's entire portfolio of products and services.

DX is a suite of consulting services engagements focused on helping customers improve their constituents' experiences and transforming the customer's enterprise. The engagements utilize a business outcome approach, are individually packaged and delivered by experienced customers experience (CX) consultants based on wherever a customer may be on the Digital Maturity Continuum. DX Advisory Services delivers complete lifecycle services from initial discovery, strategy and assessments through solutions design, integration and implementation.