cloud based contact management
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Webex: Enterprise Cloud Based Contact Center
Connect with your customers using a next-generation cloud-based contact center built for the future of customer experience. Webex Contact Center is a next-gen, enterprise-grade, cloud-based contact center solution with omnichannel contact options. Webex Contact Center is a software-as-a-service (SaaS) cloud contact center solution that transforms a customer's contact center experience with cross-channel support and robust self-service, all seamlessly delivered over Verizon's reliable network. As a cloud-based solution, Webex Contact Center brings the innovation, scalability and agility of the cloud to your business without sacrificing security, enabling rapid time to market while minimizing upfront capital investments. Easily integrate contact-center operations into several industry-leading customer relationship management (CRM) systems, including Salesforce, Zendesk, Microsoft Dynamics and others. Webex Contact Center easily integrates with the Webex suite of products—Webex Calling, Messaging and Meetings—which can be managed as a unified administrative experience via Webex Control Hub. Users can simplify login and password management with a single sign-on to access all applications and services. Get greater control over every customer interaction from a centralized point. Track which agents, teams, sites and partners are available at any given time and send each interaction to agents with the best skills for resolving an issue. Enable agents to engage peers inside and outside your contact center to help improve your customers' experiences and optimize outcomes from every interaction. Support diverse customer channels (calls, text, chat, email, and social media) while also providing customers with options for fast and easy self-service, 24/7. An AI-powered, experience-focused desktop, including customer journey information and analytics, supports first-call resolution, greater overall agent satisfaction and improved retention. Scale and add features efficiently. User tools, such as a drag-and-drop flow control builder, empower greater flexibility and management without burdening IT resources. Integrate your cloud-based contact center solution with leading CRM applications such as Salesforce to help reduce contact switching. Analyze and manage your contact center with web-based tools that optimize operational efficiency. Manage agent performance with features such as call monitoring, coaching and barge-in. Unify your business communications and services by integrating Webex collaboration and contact center tools so that agents can reach experts in the organization to help customers. Intelligently distribute calls across teams and agents, including remote agents at multiple sites. Build customer contact flows using a simple drag-and-drop interface. Maintain consistency across teams with automatic call distribution (ACD) features that work the same for all agents, local or remote, regardless of their phone endpoints. Enable your customers to keep their positions in the queue and receive a callback when the agent is available. Take advantage of both touch-tone and speech-enabled interactive voice response (IVR) for inbound and outbound calls and callbacks. Give customers intuitive, online self-service, 24/7, using a chatbot for simple inquiries. IVR can provide a natural self-service experience for voice-over-the-phone inquiries. Your contact center solution leader,years of partnership with Cisco,years of contact center experience,minutes of IP Contact Center traffic yearly,The ability to quickly resolve customers' issues is critical to maintaining their loyalty—and the cloud can help. With Webex Contact Center from Verizon, you can delight your customers, inspire your team and offer personalization on every channel, nearly anywhere, anytime. Cloud contact center technology offers a set of cloud-based resources that empowers staff to turn their home offices into a virtual call center. Webex Contact Center digital-first tools connect customers to the right agents, transforming the customer experience. Engage customers, empower agents and build personalized experiences that help set your business apart. Enable customer interactions with an advanced, cloud-based contact center platform. A cloud contact center is designed and built as a SaaS cloud solution, bringing the innovation, flexibility, scalability and agility of the cloud to your business without sacrificing security. As a cloud-based solution, Webex Contact Center enables speed to market and new bot-driven revenue opportunities while minimizing upfront capital investments. With Webex Contact Center, your customers can reach your business using their preferred channel of communication. For your agents, an AI-powered desktop provides full visibility into the customer journey and a complete customer history—including previous feedback—to help personalize customer conversations. Webex Contact Center is an ideal choice for:,Once you've decided that moving to a cloud contact center is the right strategic move for your business, you'll need a migration plan and a partner that can help you design and deploy your solution, prioritizing the customer experience at every step. Verizon has more than 30 years of contact center experience. We're also a Cisco Gold Certified partner and Cisco Authorized Technology Provider for Unified Contact Centers. Let us help you design a customized, next-generation cloud contact center solution with Webex Contact Center. Designed and built as a SaaS solution, Webex Contact Center can bring the security, innovation and agility of the cloud to your business without sacrificing scalability. Call sales,Chat with us,Have us contact you,Already have an account?
Learn moreCloud Contact Center
Deliver the ultimate customer experience with unified customer interactions, built-in AI and rich customer experience (CX) platforms. Give customers a simple and effortless journey, including being able to move from one channel to another easily without having to reenter information or repeat an issue's context. Integrate customer touchpoints with AI-driven, all-in-one platforms for voice, digital and workforce engagement that scales and is easy to use. Empower employees with the tools they need to make their jobs easier, to add efficiency and to deliver better CX. Increase customer satisfaction and loyalty with data- and analytics-driven CX personalization that recognizes customer interactions and tailors their individual experiences accordingly. Engage customers, empower agents and build personalized experiences that help set your business apart. Enable customer interactions with an advanced, cloud-based contact center platform. Engage your customers through our next-generation cloud contact center. Verizon cloud-based solutions work together to help a toy manufacturer scale to meet a 300% increase in holiday demand. Unifying its contact centers onto a single platform helped this bank do more than improve experiences. With customer expectations higher than ever, companies must be ready to predict customer needs and fulfill them from virtually anywhere. Organizations might think they are doing a good job, but many customers are frustrated by outdated systems and processes that don't match up to the best-in-class experiences. Learn why customer loyalty depends on a seamless journey, every time. How personalized, proactive customer service creates next-generation customer experiences. Your cloud contact center is the central nervous system for your business. That's why you need to be wary of low-cost and easy-to-deploy promises. Finding the right balance between AI and human interactions—and appropriate transparency around the use of AI in business—will be increasingly important. A customer service or call center platform offering advanced features and technology in the cloud. CCaaS platforms are usually provided by a third party and typically include core technologies like automatic call distribution (ACD), interactive voice response (IVR), AI, workforce management tools, analytics and more. A hosted contact center is a communications solution tied to a physical server. A cloud contact center leverages cloud computing, so there is no need for direct network connections or client-side infrastructure or physical servers. We would be happy to discuss the best solution for your business. To learn more about CCaaS and improving customer experience, please call 1.877.297.7816 or to set up a consultation. Call sales,Chat with us,Have us contact you,Already have an account?
Learn moreImproving Data Management with Secure Cloud Fabric Business
In recent years, government agencies have increasingly turned to cloud computing to manage vast amounts of data and streamline operations. While cloud technology has many benefits, it also poses security risks, especially when it comes to protecting sensitive information. To address these challenges, agencies are turning to a secure cloud fabric that can ensure the confidentiality, integrity, and availability of their data in the cloud. In addition to being a solution that can be leveraged today, it is designed to grow with an and mission focus. The U.S. government generates and collects a massive amount of data each year—everything from census information to intelligence gathering. It is unclear exactly how much data is collected each year, but in a recent interview with Scott Anderson, Federal Solutions Architect, Verizon Business Group, said the federal government can easily collect a petabyte of data within three days. While this data can be incredibly valuable for making informed decisions and protecting national security, it also presents significant challenges in terms of management and protection against cyberattacks. One major challenge is ensuring that the data is transmitted securely between different government agencies and stakeholders. With so many parties involved in managing and analyzing government data, it's essential to have a secure, private connection that can ensure the confidentiality and integrity of the data as it's shared. However, establishing and maintaining such connections can be a complex and costly process, especially as the volume of data being transmitted continues to grow. Similarly, connecting to data lakes presents both privacy and security concerns. To prepare the data stored in these lakes for analysis and use, data scientists and analysts need protected access. Secure, Private Multi-Cloud Connectivity Environment,A secure cloud fabric provides secure, private multi-cloud connectivity through software-defined circuits. Anderson explained agencies aren't getting their own private cloud, but rather access to existing commercial cloud providers, with the ability to create a storage infrastructure--or even create their own private cloud - that can be used going forward like a private cloud for each agency. The circuit itself can be created in less than eight hours, which allows for substantial changes to the system essentially by the end of a business day. Once established, the secure cloud fabric becomes the support infrastructure for cloud migration and cloud portability. "Agencies can have the ability to move workloads between clouds easily, as well as having the ability to manage their Docker or in a simple structured environment. This all allows for true cloud portability," Anderson said. With a secure cloud fabric, government agencies can create a non-bifurcated infrastructure that allows for a secure, private connection between their different cloud environments, regardless of whether they are hosted on public or private clouds. This means that data can be transferred between different cloud environments without having to go through the public internet, which is vulnerable to bad actors. A secure cloud fabric allows for agencies to connect to other federal agencies that can connect to other state agencies, as well as connecting to various commercial partners easily and effectively within the system. Support for Data Lake Connectivity,In addition to creating a secure, private multi-cloud connectivity environment, agencies also benefit from the ability to connect easily and securely to data lakes. Data lakes store raw data that can be used for various purposes, mostly focused on analytics, machine learning, and data visualization. Using a secure cloud fabric to connect to a data lake offers agencies the advantages of maintaining control over their data while leveraging cloud-based storage's scalability and cost-effectiveness. This is especially important for government agencies, which often have strict security and privacy requirements that need to be met when handling sensitive information. A secure cloud fabric can also help government agencies to optimize their data management practices by enabling them to easily move data between different cloud environments, regardless of whether they are hosted on public or private clouds. This can help agencies to take advantage of the unique capabilities of different cloud providers, while still maintaining a unified view of their data. With these capabilities, they are able to create massive data lakes and ingest data sources from many different sources. Support for Future AI Development,Secretary of State Antony J. Blinken "A global technology revolution is now underway. The world's leading powers are racing to develop and deploy new technologies like artificial intelligence and quantum computing that could shape everything about our lives – from where we get energy, to how we do our jobs, to how wars are fought. We want America to maintain our scientific and technological edge, because it's critical to us thriving in the 21st century economy." It's imperative that the U.S. government keep pace, if not lead the charge on the investment in and advancement of AI to maintain its global influence. Government agencies are implementing AI to enhance customer experiences, optimize workloads, and fulfill their missions. Along with all its other uses, a secure cloud fabric infrastructure can be built out to support AI. "If you think about artificial intelligence, it's applying structural intelligence to data collected by the federal government," Anderson said. It's already been established that the government collects an incredible amount of data. With a secure cloud fabric, agencies can build a framework to deploy and augment their future AI infrastructure. Conclusion,A secure cloud fabric is a powerful tool that can help the federal government meet its evolving and processing needs. It provides a secure and private multi-cloud connection that supports both data lakes and AI infrastructure. By leveraging this technology, government agencies can , while still maintaining the security, privacy, and compliance requirements that are essential to their mission. Because of this, secure cloud fabric is likely to play an increasingly important role in the federal government's digital transformation efforts in the years to come. Learn more,Learn about all of the cloud services and solutions offered by Verizon. From Software Defined Interconnect to SDI Equinix Access, Verizon can cover all your cloud based needs. 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Learn morePress related to "cloud based contact management"
Verizon Business and RingCentral deliver cloud-based enterprise solutions
Verizon Business announced a strategic partnership with RingCentral, Inc., to bring cloud-based enterprise communication solutions
Verizon Business to debut Contact Center Hub
New Cloud Contact Center Service for Small and Medium Businesses
Questions related to "cloud based contact management"
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