Cloud genesys
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Verizon Partners with Genesys Cloud Solutions
Genesys Cloud CX is an innovative, cloud-based contact center platform that integrates with Verizon's global inbound voice and other services to enable customer interactions. Our powerful, all-in-one solution helps you better understand customers' needs and deliver exceptional customer service, all while controlling costs through flexible, scalable options. Verizon IP Contact Center (IPCC) connectivity to Genesys Cloud CX in the U.S. along with bring-your-own-carrier connectivity, speeds implementation,Mature, business-ready application programming interface (API) platform, connected to Verizon's advanced secure network of services and enabled cloud contact center,End-to-end solution enabling world-class services and enhanced customer experiences,To personalize experiences and proactively guide callers to the best channel on first contact, you need technologies that can dynamically integrate information from different sources—and a network that can support those technologies. Discover how Genesys Cloud CX helps deliver fast results and prepares your business for new opportunities. Read the AI & Machine Learning chapter of the 2022 ContactBabel UK Contact Center Decision Maker's Guide. Learn how you can improve the overall customer experience of your contact centers through Verizon and Genesys. Seamlessly connect interactions across any channel, including phone, email, chat or SMS. Take advantage of full pricing transparency and options. Get up and running in hours or weeks—not months—because of easy signup and activation. AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations. Customers can contact you on any device, via any channel, at any time. Composable CX platform with hundreds of microservices that provides a powerful, reliable and scalable solution for adapting to change. Ensure your agents have what they need to automate tasks, get insights from customer journeys and gain operational efficiencies. Take full control of contact flows, queues, skills and more. Blend self-service using state-of-the-art artificial intelligence (AI) and machine learning with elevation when required, giving customers the option to connect with an agent. remarkable customer experiences powered each year by Genesys,minutes of IP inbound customer traffic delivered by Verizon in 2021,Genesys customers in more than 100 countries,companies have migrated to Genesys from other providers since 2016,See how this bank leveraged Genesys cloud contact center solutions to personalize service experiences, empower customers and secure data. Discover how Genesys Cloud CX helps deliver fast results and prepares your business for new opportunities. Learn how you can improve the overall customer experience of your contact centers through Genesys and Verizon. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreGenesys Cloud Contact Center Solutions
Secure, simplified, streamlined, solved. That's CX done right. Genesys Cloud is an all-in-one cloud contact-center solution that enables personalized customer experiences across phone, email, chat, text and social channels. Deploy tools like automatic call distribution (ACD), interactive voice response, conversational AI, email, social media, chat and text/SMS. Implement real-time dashboards to provide insights across all channels to help you manage your contact center. Optimize customer journeys and workflows. Aggregate customer data across sources so that enterprises can visualize, analyze and optimize end-to-end customer journeys at scale. Control costs through flexible, scalable options. Verizon can better understand your needs to help optimize customer service. Everything your agents need to automate tasks, get insights from customer journeys and gain operational efficiencies. Deploy smarter, intent-driven, conversational self-service to help accelerate resolution. Digitally empower customers across self-service and agent-assisted engagements. Analyze and identify behavior patterns that guide routing and tasks for the outcome and agent performance. Get up and running in hours or weeks—not months—because of easy signup and activation. Being provisioned on a FedRAMP® Authorized environment provides confidence the platform meets government security directives for cloud-based solutions. The cloud partner you can trust,Verizon and Genesys combined experience designing, implementing and supporting contact center solutions,Customer experiences powered each year by Genesys,Minutes of IP inbound customer traffic delivered by Verizon in 2023,Genesys has recognized Verizon Business as their North America Service Provider of the Year for 2022. Help improve the overall customer experience of your contact centers. Read the AI and Machine Learning chapter of the 2022 ContactBabel UK Contact Center Decision Maker's Guide. Explore how Verizon and Genesys have partnered to enhance their CX solutions. Engage customers, empower agents and build personalized experiences that help set your business apart. Genesys Cloud CX® unifies customer and agent experiences across phone, email, chat, text and social channels to deliver secure, flexible exceptional customer service. Genesys Cloud CX uses contact center as a service (CCaaS) software to analyze customer behavior and help enable personalized customer experiences across phone, email, chat, text and social channels so you can better predict actions and shape customer experiences. Genesys Cloud is used to power smarter, intent-driven, conversational self-service that accelerates customer resolution. The platform also uses analytics to help improve customer journeys and create optimal contact center interactions. A cloud contact center helps get customers the answers that they are seeking faster, whether through self-service or through agent-assisted engagement. Cloud-based solutions help companies analyze and identify patterns in customer behavior that can guide them through the right channel and help them better resolve issues. Self-service options lead to greater efficiencies, which can help yield cost savings. This also leaves contact center agents free to help customers with more complex issues, which can help enhance their performance and lead to greater engagement. Through experience orchestration, Genesys Cloud CX helps you improve customer experiences, get greater efficiency, drive revenue growth and improve operational performance. Yes, the Genesys Cloud CX platform is authorized for FedRAMP at the moderate impact level. Being provisioned on a FedRAMP Authorized environment provides confidence the platform meets government security directives for cloud-based solutions. Call sales,Chat with us,Have us contact you,Already have an account?,These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreCloud Services Have Grown Up: Here's What You Need to Know Business
What are cloud services? Understanding modern cloud computing services,Author: Megan Williams,Today, if you're talking about disruption, transformation, agility or resilience for IT systems, you're talking about integrated cloud networks. This is true whether you're aiming for support for your business continuity and disaster recovery goals or investigating local databases at the edge to move storage and computing closer to your users. Cloud services were once just a buzzword, but now they are the underpinnings for even the most basic business strategies—providing the scalability, flexibility and speed needed to keep up as businesses move through the 2020s. But this doesn't happen without a network that's fully aligned with cloud-based infrastructures and applications. So, what are cloud services, what do you need to know about evolving cloud computing services today and how are they connected to your networks?,What are cloud services?,Public cloud computing is the delivery of computing services from a centralized hyperscaler cloud service provider. Network access is by default over the Internet, but generally there are private network access options available as well. Cloud services support resource flexibility, economies of scale, faster innovation and economic flexibility. The real power of cloud is that most cloud service agreements allow you to only pay for what you use, which can help you keep operating costs low and quickly adapt to shifting business needs. The available services include a broad range of databases, analytics, software, business intelligence (BI), servers and storage. The reliability, performance and global reach of cloud computing services have made them ubiquitous during a time of constant business disruption and unprecedented change and opportunity. The four main types of cloud computing services are:,1. Infrastructure-as-a-Service (IaaS),offers basic and essential infrastructure services on demand, typically on a pay-as-you-go basis. This includes computing, storage and networking resources that can be used to build applications without having to worry about building expensive infrastructure and maintaining private data centers. Benefits include reduced need for on-premises data centers, lower hardware costs and increased access to robust infrastructure. IaaS also helps you quickly provision new applications and boost the efficiency of delivery of underlying infrastructure by bypassing the burden of acquiring and managing physical services and data centers. 2. Platform-as-a-Service (PaaS),adds to the IaaS offerings by adding development and deployment tools on top. It offers resources that support delivery of simple cloud-based applications all the way to advanced, cloud-enabled enterprise applications. In addition to infrastructure, PaaS also provides middleware, BI services, database management and development tools. The cloud services provider generally manages everything except the applications and services you develop. Many of the hyperscaler cloud service providers that started as IaaS providers have added the development tools so they are now also offering PaaS environments. 3. Software-as-a-Service (SaaS),enables users to connect and use fully realized cloud-based applications over the internet. You'll recognize examples such as shared spreadsheets, email and calendars. More sophisticated SaaS offerings include fully realized HR, CRM, ITSM and ERP systems. Users most commonly connect over a web browser. Typically, the infrastructure lives in the service provider's cloud or data center, leaving them to manage underlying hardware and software. The benefit of this approach is that it allows a business to focus on its own business goals quickly with minimal upfront costs by using robust business tools without having to build them from scratch on its own. 4. Serverless,enables faster development of applications by cutting out infrastructure management. In serverless scenarios, the service provider automatically provisions, scales and manages the infrastructure needed to run code. Many serverless systems rely on a container-based approach, where the applications are developed without the need to worry about an operating system or any underlying infrastructure because the hardware and applications have been disaggregated, or separated to the point that the application developer doesn't have to worry about anything except the application functionality itself. Cloud-integrated networks and what that means today,As beneficial as cloud computing services have been, many businesses fall short of utilizing their full potential due to their lack of understanding of how cloud services affect their networks—or rather to put it another way, how their networks need to be configured to support better use of cloud services. Today's networks carry the load of communicating increasingly complex and essential applications and data. They need to be as flexible, scalable, programmable and as secure as the cloud services environments where the applications live, or you'll have the potential of ending up with bottlenecks, gaps and security risks that could hold your business back. This is where the concept of the cloud-integrated network makes sense. The cloud-integrated network provides more flexibility and control over how users connect, increasing visibility into traffic flows and user experience with the cloud-based applications. It does this because it connects users and applications everywhere you operate through software-defined and intent-based networking. This level of integration, flexibility and control is critical in a world that demands businesses to respond to problems with up-to-the-minute answers in increasingly diverse environments. The future of cloud computing in the workplace,According to the , we are only at the start of the journey of seeing the impact of innovation of cloud computing as more businesses are starting to take advantage of the possibilities. In recent months, many organizations have been able to accelerate business transformation— business to business (B2B) models to direct-to-consumer models—in a way that was not possible before. This is the future of the cloud, where data-driven decision-making can happen at scale, and leaders can make these decisions at their fingertips. The result is that small- and medium-sized businesses can compete with larger players through automated workflows and improved insights provided by cloud-enabled . The growth of remote and asynchronous work is part of the conversation, too. Emerging trends in more remote work mean workers have decreased tolerance for , which are primarily rooted in . Workers now place increasing demand on decision-makers to provide systems running efficiently available 24/7. Answering the cloud computing services security question,Security concerns around cloud services have been a roadblock for many business leaders. Thankfully, there are answers. (SASE) is a cloud service that can be scaled up or down as your needs shift. SASE combines software-defined wide area networking () and security in a way that helps improve efficiency and security, and helps simplify WAN deployment and supporting access to the business critical cloud services. Under SASE, security policies enforced on user sessions can be tailored to each session, such as based on the following factors:,By integrating networking and security services, SASE supports zero-trust networking, helps minimize remote location hardware requirements and helps cut back on the number of end-user devices. The result can help increase security since policies are enforced centrally and equally regardless of user location. And, as new threats arise, the service provider addresses protection issues that can free you from new hardware demands. Discover how Verizon's can help you tap into the benefits of integrated cloud networks, reliable coverage and low latency. If you'd like to receive new articles, solutions briefs, whitepapers and more—just let us know. . * Indicates a required field. We will follow up from your contact request using the information provided. Choose your country to view contact details. Manage your account or get tools and information. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn morePress related to "cloud genesys"
Verizon Business offers managed Kubernetes service for edge and multi-cloud deployment
Enterprises can now manage containerized applications across hundreds or thousands of sites through the VNS Application Edge platform.
Verizon Business and RingCentral deliver cloud-based enterprise solutions
Verizon Business announced a strategic partnership with RingCentral, Inc., to bring cloud-based enterprise communication solutions
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